Title: Hotel Casa Santiago Tulum - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Casa Santiago Tulum A peaceful pool retreat just steps from Tulum's ancient Mayan ruins offers travelers a perfect balance of relaxation and cultural exploration ## Photo gallery for Hotel Casa Santiago Tulum ![Outdoor pool, sun loungers - Hotel Casa Santiago Tulum (Tulum)](https://images.trvl-media.com/lodging/14000000/13320000/13310900/13310810/99918918.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property entrance - Hotel Casa Santiago Tulum (Tulum)](https://images.trvl-media.com/lodging/14000000/13320000/13310900/13310810/e6e6ba0a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - Hotel Casa Santiago Tulum (Tulum)](https://images.trvl-media.com/lodging/14000000/13320000/13310900/13310810/15cf65c0.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool, sun loungers - Hotel Casa Santiago Tulum (Tulum)](https://images.trvl-media.com/lodging/14000000/13320000/13310900/13310810/c61bbdca.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Suite King with Balcony - Hotel Casa Santiago Tulum (Tulum)](https://images.trvl-media.com/lodging/14000000/13320000/13310900/13310810/d6bdfcb5.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Casa Santiago Tulum sits near the famous Mayan Ruins, creating a tranquil getaway with its garden setting and welcoming terrace. Travelers can relax by the outdoor pool, book rejuvenating massage services at the spa, and enjoy free WiFi in their rooms. ## Reviews 9.6 Exceptional ## Popular amenities - Pool - Spa - Parking included - Free WiFi - Air conditioning - Breakfast available ## Room options ### Check availability for these dates Tonight [Dec. 28 - Dec. 29](https://www.expedia.ca/Hotel-Search?startDate=2025-12-28&endDate=2025-12-29&selected=13310810&PinnedHotelID=13310810&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-28&endDate=2025-12-29&selected=13310810&PinnedHotelID=13310810&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec. 29 - Dec. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-12-29&endDate=2025-12-30&selected=13310810&PinnedHotelID=13310810&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-29&endDate=2025-12-30&selected=13310810&PinnedHotelID=13310810&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 2 - Jan. 4](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=13310810&PinnedHotelID=13310810&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=13310810&PinnedHotelID=13310810&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 9 - Jan. 11](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=13310810&PinnedHotelID=13310810&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=13310810&PinnedHotelID=13310810&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 3 of 3 rooms ### View all photos for Suite King with Balcony ![Suite King with Balcony](https://images.trvl-media.com/lodging/14000000/13320000/13310900/13310810/ca4d41e7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite King with Balcony 10.0 Exceptional 2 reviews ### Highlights Furnished patio Individually decorated Air conditioning Free cribs/infant beds Refrigerator Flat-screen TV Premium bedding Ceiling fan - 409 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Family Double Room, 1 Bedroom, Non Smoking, Terrace ![Family Double Room, 1 Bedroom, Non Smoking, Terrace](https://images.trvl-media.com/lodging/14000000/13320000/13310900/13310810/b92a872c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Double Room, 1 Bedroom, Non Smoking, Terrace ### Highlights Terrace Individually decorated Air conditioning Free cribs/infant beds Refrigerator Flat-screen TV Premium bedding Ceiling fan - 409 sq ft - Sleeps 4 - 1 King Bed and 1 Queen Bed ### View all photos for Room, 1 Queen Bed, Terrace ![Room, 1 Queen Bed, Terrace](https://images.trvl-media.com/lodging/14000000/13320000/13310900/13310810/0d0c366f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 Queen Bed, Terrace ### Highlights Terrace Individually decorated Air conditioning Free cribs/infant beds Refrigerator Flat-screen TV Frette Italian linens Separate bedroom - 409 sq ft - 1 bedroom - Sleeps 3 - 1 Queen Bed ## You may also like Ad ![2 outdoor pools](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/100000000/99910000/99901200/99901109/6633a9b1_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Bloom Tulum, Apartments by Marriott Bonvoy La Veleta - 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Pool - Hot tub - Spa - Pet friendly 8.6 Excellent 645 reviews CA $338 CA $474 total includes taxes & fees Jan 13 - Jan 14, 2026 [](https://www.expedia.ca/Tulum-Hotels-Hotelito-Azul.h17937052.Hotel-Information?chkin=2026-1-13&chkout=2026-1-14&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=7eea7104-0c4e-4a63-a98b-5669199e21cd&top_cur=CAD) Ad ![10 outdoor pools](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/90000000/89770000/89768600/89768532/01a32690_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive Zama - Pool - Breakfast included - All-inclusive - Spa 8.8 Excellent 638 reviews CA $766 CA $766 total includes taxes & fees Jan 13 - Jan 14, 2026 [](https://www.expedia.ca/Tulum-Hotels-Secrets-Tulum-Adutls-Only-All-Inclusive.h89768532.Hotel-Information?chkin=2026-1-13&chkout=2026-1-14&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=7eea7104-0c4e-4a63-a98b-5669199e21cd&top_cur=CAD) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/71000000/70510000/70501700/70501666/47376a15_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Conrad Tulum Riviera Maya Tulum - 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On private beach - Breakfast included - Spa - Parking included 9.8 Exceptional 127 reviews CA $775 CA $983 total includes taxes & fees Jan 11 - Jan 12, 2026 [](https://www.expedia.ca/Tulum-Hotels-Encantada-Tulum.h16881665.Hotel-Information?chkin=2026-1-11&chkout=2026-1-12&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=7eea7104-0c4e-4a63-a98b-5669199e21cd&top_cur=CAD) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/4000000/3390000/3389400/3389380/34d8262a_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### BE Destination Tulum Zona Hotelera - Pool - Breakfast included - Spa - Parking included 9.0 Wonderful 520 reviews CA $656 CA $864 total includes taxes & fees Jan 25 - Jan 26, 2026 [](https://www.expedia.ca/Tulum-Hotels-Be-Tulum-Beach-Spa-Resort.h3389380.Hotel-Information?chkin=2026-1-25&chkout=2026-1-26&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=7eea7104-0c4e-4a63-a98b-5669199e21cd&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Hotel-Casa-Santiago-Tulum.h13310810.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Hotel-Casa-Santiago-Tulum.h13310810.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.20275%2C-87.47512&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=GJ0Jdqi3RMyyhqhPU5MYdraNrZU=) Calle 10 Sur entre 5 y 7 Sur, Col. La Veleta, Tulum, QROO, 77780 #### What's nearby - Holistika Art Walk \- 14 min walk \- 1.2 km - Hospital de Tulum \- 18 min walk \- 1.5 km - Dos Aguas Park \- 19 min walk \- 1.6 km - Hunab Lifestyle Center \- 7 min drive \- 2.8 km - Jaguar Park \- 7 min drive \- 2.8 km #### Getting around - Tulum Intl. Airport (TQO) - 43 min drive #### Restaurants - ‪Delicia - ‬6 min walk - ‪El Agavero - ‬6 min walk - ‪Guacamole Club - ‬6 min walk - ‪La Taqueria Pinches Tacos Shop - ‬3 min walk - ‪La Consentida - ‬5 min walk ## About this property ### Hotel Casa Santiago Tulum Hotel near Tulum Mayan Ruins You can look forward to a terrace, a garden, and laundry facilities at Hotel Casa Santiago Tulum. Treat yourself to a massage or other spa services. Guests can connect to free in-room WiFi. You'll also find perks like: - An outdoor pool along with sun loungers - Free self parking - Bike rentals, a roundtrip airport shuttle (surcharge), and express check-out - Tour/ticket assistance, a water dispenser, and a front-desk safe Room features All guestrooms are individually decorated, and have comforts such as premium bedding and furnished patios, in addition to thoughtful touches like laptop-compatible safes and air conditioning. Extra conveniences in all rooms include: - Frette Italian sheets and Select Comfort beds - Bathrooms with rainfall showers and free toiletries - 32-inch flat-screen TVs with cable channels - Refrigerators, art supplies, and ceiling fans ## Similar properties ![Outdoor dining](https://images.trvl-media.com/lodging/89000000/88140000/88137600/88137521/w1434h1080x243y0-cf353014.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### LOFT KING SIZE GYM INFINITY POOL La Veleta - Pool - Kitchen - Dryer - Pet friendly [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-11&endDate=2026-01-12&selected=88137521&PinnedHotelID=88137521&HadPinnedHotel=true®ionId=-1&adults=2) ![Property grounds](https://images.trvl-media.com/lodging/90000000/89680000/89677600/89677509/d9162fd1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Villa With Private Pool, Gated Community sec 24/7 Tulum - Pool - Air conditioning - Parking available [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-11&endDate=2026-01-12&selected=89677509&PinnedHotelID=89677509&HadPinnedHotel=true®ionId=-1&adults=2) ![Pool](https://images.trvl-media.com/lodging/112000000/111900000/111893800/111893728/2e517066.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Spacious Loft w/Garden View | Pool + Jacuzzi | GYM La Veleta - Hot tub - Kitchen - Pet friendly - Air conditioning [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-11&endDate=2026-01-12&selected=111893728&PinnedHotelID=111893728&HadPinnedHotel=true®ionId=-1&adults=2) ![Pool](https://images.trvl-media.com/lodging/118000000/117560000/117552200/117552177/acae38cc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### A bright, spacious 3-bedroom, 2.5-bath villa located in a tranquil, gated area of Tulum. 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Check-in end time: 11:00 PM Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before 11 AM Express check-out available ### Special check-in instructions There is no front desk at this property Guests will receive an email within 48 hours before arrival with check-in instructions; your host will greet you You will be asked to provide the property with a copy of your passport after booking If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Renovations and closures This property is closed from November 25 2023 to November 24 2025 (dates subject to change). ### Access methods Host will greet you ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit is payable by wire transfer and is due within 48 hours of booking the reservation. We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: USD 106 per vehicle (one-way, maximum occupancy 3) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve cribs/infant beds This property accepts credit cards, debit cards, mobile payments, and cash Mobile payment options include: PayPal Safety features at this property include a fire extinguisher, a security system, and a first aid kit ### We should mention This property does not have elevators Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation No pets and no service animals are allowed at this property Children under 18 years old are not allowed in the swimming pool without adult supervision ### Property is also known as Casa Santiago B&B Tulum Casa Santiago Tulum Casa Santiago Hotel Tulum Hotel Casa Santiago Casa Santiago Tulum Tulum Hotel Casa Santiago Tulum Hotel Hotel Casa Santiago Tulum Tulum Hotel Casa Santiago Tulum Hotel Tulum ## Frequently asked questions ### Does Hotel Casa Santiago Tulum have a pool? ### Is Hotel Casa Santiago Tulum pet-friendly? ### How much is parking? ### What time is check-in at Hotel Casa Santiago Tulum? ### What time is check-out at Hotel Casa Santiago Tulum? ### Does Hotel Casa Santiago Tulum provide a shuttle to the airport? ### Where is Hotel Casa Santiago Tulum located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Casa Santiago Tulum Reviews 9.6 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.8 Cleanliness ### 8.6 Location ### 9.8 Staff & service ### 9.0 Eco-friendliness ### 9.8 Property conditions & facilities 10 - Excellent 132 8 - Good 24 6 - Okay 3 4 - Poor 3 2 - Terrible 1 ## Reviews ### 10/10 Excellent #### Dena Jul 21, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This was a quiet little spot in the middle of town. The staff was wonderful! Especially Martin!!! Thank you for a lovely stay! ##### Dena Stayed 5 nights in Jun 2022 ### 10/10 Excellent #### DAVID Mar 21, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Great host & room. 20 minutes walk to centro. Within 4 blocks i found massage , tacos, music & rentable scooters ##### DAVID ### 8/10 Good #### Patricia Dec 5, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is a lovely, well-kept, small hotel tucked away in a neighborhood, bursting with an amazing variety of restaurants, small shops, friendly, and helpful people. It is walkable and we felt safe walking around and exploring the intimate and highly atmospheric little restaurants and bars every evening. The only issue is that many of the streets in this area are in dire need of repair, which, given the amount of stylish new construction and renewal going on in this neighborhood of La Valeta, one hopes that the city might eventually upgrade the streets and possibly even add some sidewalks! ##### Patricia ### 10/10 Excellent #### Lucie Jan 28, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Super séjour Excellent séjour. Le personnel est adorable. La chambre est spacieuse et grande. L’endroit est calme. Nous recommandons. ##### Lucie Stayed 3 nights in Jan 2023 ### 2/10 Terrible #### ROSA ISELA Oct 3, 2022 Disliked: Staff & service, property conditions & facilities, room comfort No me fue de ninguna manera porque a ultima hora me cambiaron a otro hotel que supuestamente mejor ##### ROSA ISELA Stayed 3 nights in Sep 2022 ### 10/10 Excellent #### MARIA DEL ROSARIO Aug 21, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Gracias Todo exlcente muy bien, si volvería. Martin, enrique y la otra chica muy atentos y amables…Gracias ##### MARIA DEL ROSARIO Stayed 4 nights in Aug 2022 ### 10/10 Excellent #### Melanie May 15, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Arrived and found out the air conditioner in our room was not working. There was no other room available but they had a room at another one of their hotels which was close by. It was called the Little Gem. The manager went with us to the hotel. This hotel was newer and they let us choose our room. The staff at both hotels were very helpful and super nice. The only down side was all the construction in the area as the area is still being developed and the roads were very rough and difficult to navigate. But even with all that, we enjoyed our stay there. There are many restaurants close by within walking distance and the food delicious. I would recommend either of these properties for your stay in Tulum. ##### Melanie Stayed 3 nights in May 2022 ### 10/10 Excellent #### BELFUG May 10, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everyone was so kind and casa santiago is a good option to stay in Tulum center. ##### BELFUG Stayed 1 night in May 2022 ### 10/10 Excellent #### Helle Jan 23, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good atmosphere, great staff We travelled three friends and stayed for 4 days. The place was so nice and beautiful. And peaceful. The staff was also really friendly and helpful with questions and tours and recommendations! They made us coffee every day and made us feel very welcome! I highly recommend this hotel☀️😁 ![](https://a.travel-assets.com/ugc/hotel-reviews/5A8135ED23B4C1422C275A73094FE4740808F7E11642958354914.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/C10C9EDF83B47F605A50FD730C713566DC29BD6E1642958350864.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Helle Stayed 5 nights in Jan 2022 ### 4/10 Poor #### Bhavesh Jan 16, 2022 Liked: Cleanliness Disliked: Staff & service, room comfort #### Not great. We were shocked that this hotel is shown as 3 star in hotels.com and had such great reviews. Not sure how they got it. Looks like some kind of scam to get such good reviews. Pros: the staff is friendly to talk to. Room size is decent. The balcony was decent size. Cons: our room was in the 3rd floor and workout a lift. There is no one to help you with bags. I carried our 23 kg (50 lb) bags up the three stories. Was quite a workout. There is no phone in the room so for anything I had to come down. Eventually I got the mobile number of the front desk and called their cell for help. No coffee or tea in the room. The bedding was very average and very light. We were very cold the first night. Had to ask for extra blankets the next day. Towels were low quality and not soft. Pool is very small and not usable. The area is a bit remote and cannot walk to town center. Overall it’s a 6 bedroom home converted to hotel. Now sure if I will stay again there. ##### Bhavesh Stayed 3 nights in Dec 2021 ### 10/10 Excellent #### Imara M Dec 19, 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I would like to highlight the excellent support and assistance that I received from the front desk. Nestor and Enrique deserve a promotion!. They extend themselves to accommodate the needs of the guests and they go the extra mile to ensure that you feel secure in the area and that you are happy with the amenities at the hotel. ##### Imara M Stayed 6 nights in Dec 2021 ### 10/10 Excellent #### Adam Nov 19, 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Gracias por todo, Nestor! Todo estuvo genial. Hasta luego, Adam. ##### Adam Stayed 7 nights in Nov 2021 ### 10/10 Excellent #### Nazarita Oct 29, 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities el hotel estuvo en mantenimiento y nos pasaron a otro de la misma cadena LITTLE GEMME y estaba muy bonito, las habitaciones estan muy padres, limpias espaciosas y te dan varias cortesias. la alberca esta muy padre, pero definitivamente lo mejor de todo es la atencion. Desde el momento que reserve se comunicaron conmigo via whats app para ver en que mas me podian ayudar o si ocupaba transporte. el concierge super amable y servicial nos hizo reservaciones para club de playa, nos encargo comida, siempre estuvo al pendiente de lo que necesitabamos. SUPER RECOMENDADO ##### Nazarita Stayed 1 night in Oct 2021 ### 10/10 Excellent #### Verified traveller Jul 8, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The place is very nice! I recommend the staff is friendly the pool is great and the rooms are amazing! If I could I would live there. ##### Verified traveller Stayed 3 nights in Jul 2021 ### 10/10 Excellent #### Verified traveller Jun 6, 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great Hotel ##### Verified traveller Stayed 2 nights in Jun 2021 ### 10/10 Excellent #### Verified traveller May 17, 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff is so friendly and the property is very clean! We will definitely be back! ##### Verified traveller Stayed 7 nights in May 2021 ### 10/10 Excellent #### Daniel May 13, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### GRAN ELECCION Todo excelente salvo la ubicación que no es la mejor. Pero la relación calidad-precio es inmejorable. Con un vehículo uno se puede mover sin problemas a los sitios de interés. Personal muy atento y amable. ##### Daniel Stayed 3 nights in Apr 2021 ### 10/10 Excellent #### Cristina May 3, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort El lugar esta perfecto, muy comodo y limpio, de precio rasonable. Y Pablo fue un excelente anfitn. Muy amable ##### Cristina Stayed 1 night in May 2021 ### 8/10 Good #### Verified traveller Mar 25, 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Our stay at Casa Santiago was great thanks to our staff Nester. Nester was so friendly and so helpful, very attentive and quick to respond. Our stay would not have been what it was without him! Unfortunately we were not told in advance that the complimentary breakfast was cancelled because of COVID so that was a disappointment as we were counting on that to save money. Also there so many mosquitoes in our hotel room. Other than that I would recommend Casa Santiago and would stay there again if Nester is working! ##### Verified traveller Stayed 4 nights in Mar 2021 ### 10/10 Excellent #### Ronald Feb 11, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Very friendly with free breakfast. Rooms were clean and comfortable. ![](https://a.travel-assets.com/ugc/hotel-reviews/1B6B01E3BC27315B8EEEB494F469D5D3CCDDE32F1613008485040.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Ronald Stayed 3 nights in Feb 2021 ### 8/10 Good #### Angelo Jan 24, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Alles gut bis aufs Bett das nicht so komfortabel ist. ##### Angelo Stayed 3 nights in Jan 2021 ### 10/10 Excellent #### Angelo Jan 14, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Alles top. Neues Haus ##### Angelo Stayed 1 night in Jan 2021 ### 8/10 Good #### Rochelle Jan 12, 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This was such a nice little hideaway and really close to the downtown area. I chose this hotel because it was close to a villa a group of friends were staying at. Martin was very sweet and helpful, the place was very clean, the bed was comfortable and the complimentary breakfast was delicious! The only thing that was uncomfortable was that i could hear every thing in the stairway. I was on the first floor and the stairwell echoed a lot and I'm a light sleeper so i could hear guests coming in and out and most weren't quiet. I'm not sure if it was cause of where my room was located that I could hear everything, but other than that my stay was great! ##### Rochelle Stayed 4 nights in Jan 2021 ### 4/10 Poor #### kym Jan 7, 2021 Liked: Staff & service Disliked: Property conditions & facilities, room comfort #### Helpful staff Hotel situated in residential area. Very small pool! Martin/front desk was extremely helpful and accommodating. Bed was comfortable, but room had an extremely unpleasant sewer odor. Took very long time to get hot water. In my opinion it was far over priced, but we booked last minute over a holiday, so we were thankful to be able to find somewhere to stay. ##### kym Stayed 3 nights in Dec 2020 ### 10/10 Excellent #### nilton c Jan 6, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great place for relaxing , everything perfect I recommend ##### nilton c Stayed 1 night in Dec 2020 ## Expedia's Latest Trends ### Hotels > [Aloft Tulum](https://www.expedia.ca/Tulum-Hotels-Aloft-Tulum.h61415298.Hotel-Information) > > [La Valise Tulum, Member of Small Luxury Hotels](https://www.expedia.ca/Tulum-Hotels-La-Valise-Tulum.h20295634.Hotel-Information) > > [Amansala](https://www.expedia.ca/Tulum-Hotels-Amansala.h3847617.Hotel-Information) > > [Hotel Bardo](https://www.expedia.ca/Tulum-Hotels-Hotel-Bardo.h42519314.Hotel-Information) > > [Lula Tulum, a Small Luxury Hotel](https://www.expedia.ca/Tulum-Hotels-Lula-Tulum-Colibri-Boutique-Hotels.h9342720.Hotel-Information) > > [Mi Amor by La Zebra, an SLH Hotel](https://www.expedia.ca/Tulum-Hotels-Mi-Amor-Adults-Only-Colibri-Boutique-Hotels.h9227252.Hotel-Information) > > [Hotelito Azul](https://www.expedia.ca/Tulum-Hotels-Hotelito-Azul.h17937052.Hotel-Information) > > [Hotel Cabañas Tulum Beach Hotel & Spa](https://www.expedia.ca/Tulum-Hotels-Hotel-Cabanas-Tulum-Beach-Hotel-Spa.h3263398.Hotel-Information) > > [Kimpton Aluna Tulum by IHG](https://www.expedia.ca/Tulum-Hotels-Kimpton-Tulum.h61573622.Hotel-Information) > > [Orchid House Tulum Beach](https://www.expedia.ca/Tulum-Hotels-My-Way-Boutique-Hotel-Adults-Only.h8796991.Hotel-Information) > > [Delek Tulum](https://www.expedia.ca/Tulum-Hotels-Delek-Tulum.h28929900.Hotel-Information) > > [Ikal Hotel Tulum](https://www.expedia.ca/Tulum-Hotels-Ikal-Hotel-Tulum.h32787679.Hotel-Information) > > [Our Habitas Tulum - Adults Only](https://www.expedia.ca/Tulum-Hotels-Habitas-Tulum.h17876764.Hotel-Information) > > [Nômade Temple Tulum](https://www.expedia.ca/Tulum-Hotels-Nomade-Tulum.h13008835.Hotel-Information) > > [Ahau Tulum](https://www.expedia.ca/Tulum-Hotels-Ahau-Tulum.h11901840.Hotel-Information) > > [Hotel Panamera](https://www.expedia.ca/Tulum-Hotels-Hotel-Panamera.h48569260.Hotel-Information) > > [Casa Malca](https://www.expedia.ca/Tulum-Hotels-Casa-Malca.h12076660.Hotel-Information) > > [Alaya Tulum](https://www.expedia.ca/Tulum-Hotels-Alaya-Tulum.h12260560.Hotel-Information) > > [Azulik - Adults Only](https://www.expedia.ca/Tulum-Hotels-Azulik.h4515733.Hotel-Information) > > [The Beach Tulum Hotel](https://www.expedia.ca/Tulum-Hotels-The-Beach-Tulum.h6727174.Hotel-Information) > > [BE Destination Tulum](https://www.expedia.ca/Tulum-Hotels-Be-Tulum-Beach-Spa-Resort.h3389380.Hotel-Information) > > [Kore Tulum Retreat and Spa Resort - Adults Only](https://www.expedia.ca/Tulum-Hotels-Kore-Tulum-Retreat-And-Spa-Resort-Adults-Only-All-Inclusive.h7260522.Hotel-Information) > > [Papaya Playa Project, Tulum, a Member of Design Hotels](https://www.expedia.ca/Tulum-Hotels-Papaya-Playa-Project.h1500531.Hotel-Information) > > [Orchid House Tulum Jungle](https://www.expedia.ca/Tulum-Hotels-Orchid-House-Tulum.h33571432.Hotel-Information) > > [Mayan Monkey Tulum | Social Hotel](https://www.expedia.ca/Tulum-Hotels-Mayan-Monkey-Hostel-Tulum.h36651260.Hotel-Information) > > [Copal Tulum Hotel](https://www.expedia.ca/Tulum-Hotels-Copal-Tulum-Hotel.h44035250.Hotel-Information) > > [La Zebra Tulum - a Small Luxury Hotel](https://www.expedia.ca/Tulum-Hotels-La-Zebra-Colibri-Boutique-Hotels.h9197627.Hotel-Information) > > [Kanan Tulum Hotel & Spa Adults Only Playground](https://www.expedia.ca/Tulum-Hotels-Kanan-Tulum-Adults-Only.h36180839.Hotel-Information)