6/10 – Acceptable
Carlo
20 févr. 2026
he room was comfortable. and the man at the reception , Mr. Danil , very helpful
I paid cash on arrival for my 4nights .
The picture , on your web site, of the swimming pool is misleading, it looks as it is about 12 meters long, when in fact is only 3 meters.
If is not too expensive, the hotel could put on the 1st floor a kettle with few bags of coffee at the disposal of guests,at the moment guests must go to the nearby hotel to get a cup of coffee or tea.
On the second day of my stay, I informed the reception that , due to,business reason, I had to return to Merida a day earlier and if it was possible to obtain a refund for that unused night, the answer was no as,according to them, I paid a promotional fare ; on my reservation there was no mention of it , never mind, that money can be used to buy few bags of coffee and tea.
Best luck for your future business.
PS: of course , on my next trip to Tulum I will not make use of that Hotel hospitality.
c.
Carlo
Séjour de 4 nuits en février 2026