Hotels in Ruse, Sydney

"Advertised as a smoke free environment, however on entering to check in a strong smell of cigarette smoke was immediately noticed. In the accommodation area a smell of smoke from the hotel area was noticed along with cigarette smoke smell in the bedding linen, pillows, curtains. There were people smoking in the gaming area and at the bar."

"If you choose to stay at the Grand Hotel Rockdale I urge you to consider that decision very carefully. At 4am on the night I was staying there the fire alarm was activated. What emerged was that it was by a guest unable to access their room. The reason why they did this was because it was a young female traveller and there was no phone number displayed for contacting the management - she had felt vulnerable. When the fire brigade arrived, it then became apparent that there was no staff member present on the premises. Effectively the guests had been locked in and abandoned for the night. If you are locked out or have issue accessing your room after it is closed then you are on your own. The fire brigade tried contacting the owner, without success and eventually found someone an hour and a half away. Some people who had left rooms in a hurry when the alarm sounded remained lock out and missed their flights - sleeping on the stairs. The rooms have no information displayed about emergency exit routes or a contact number. On arrival no guest was given any contact sheet with such information. Eventually, those who could return to their rooms were allowed to do so - however about an hour later the police then entered the hotel and were banging on doors trying to see if they could find a staff member. The issue would have been equally concerning if someone had been taken ill or needed to contact a staff member during the night Wholly irresponsible & management made no apology in AM"

"old facilities"

"Staff and convenience. "

"The check-in process and staff were very friendly and helpful. While i knew it was just a room and a shared bathroom. Both were kept clean and in good condition. Had fresh towels everyday. The only downfall is that depending on the room you have. There is a window that is not covered and has a bright ledlight shining into the room. So its never fully dark for you to sleep. But that didn't really bother us. "

"Efficient check in and check out"

"The room was a decent size, clean, and comfortable for the duration of the stay. The bathroom was decent size, the door lock to the slider door to the shower area was broken. The carpet in the room had some stains, which I have also noticed at several other hotels during my travels in Australia. Check-in was smooth, and the staff were friendly. Hotel can definitely use some renovations. Parking on site is available for free. Walking distance to the Campbell town train station for easy transportation access. Few eating options nearby. "

"The staff was great, the room was as advertised....and spotless with all kinds of toiletries, coffee & kettle set up and a TV. Super comfortable bed and a short train ride to the airport! Also, the attached restuarant and gaming parlor had great food and nice people! I'll stay again! Say 'Hi" to Dean and the folks at the bar."

"Not bad for what it is I guess. Limited room service menu and all average food tbh. Clean and tidy. Breakfast was again average, but had eveything you need. "