Title: Hilton Queretaro (Hotel) - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=3598923&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hilton Queretaro A peaceful retreat with stylish amenities awaits at this upscale hotel, where guests enjoy cabana-lined pools and delicious outdoor dining experiences. ## Photo gallery for Hilton Queretaro ![2 restaurants, breakfast served - Hilton Queretaro (Querétaro)](https://images.trvl-media.com/lodging/4000000/3600000/3599000/3598923/w3837h2160x3y0-2a61ce03.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Lobby - Hilton Queretaro (Querétaro)](https://images.trvl-media.com/lodging/4000000/3600000/3599000/3598923/a4a6df4b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Hilton Queretaro (Querétaro)](https://images.trvl-media.com/lodging/4000000/3600000/3599000/3598923/22420aaf.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Executive lounge - Hilton Queretaro (Querétaro)](https://images.trvl-media.com/lodging/4000000/3600000/3599000/3598923/631e3b7e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![2 restaurants, breakfast served - Hilton Queretaro (Querétaro)](https://images.trvl-media.com/lodging/4000000/3600000/3599000/3598923/cd0b729c.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located near Paseo Querétaro Shopping Center, Hilton Queretaro offers a sophisticated escape with thoughtful amenities. Enjoy spa services like manicures and pedicures, relax by the outdoor pool with cabanas, connect to WiFi, and dine al fresco at two restaurants. ## Reviews 8.4 Very good ## Popular amenities - Pool - Pet friendly - Parking included - Free WiFi - Restaurant - Air conditioning ## Check prices for these days [Tonight ](https://www.expedia.ca/Hotel-Search?startDate=2026-02-18&endDate=2026-02-19&selected=3598923&PinnedHotelID=3598923&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-18&endDate=2026-02-19&selected=3598923&PinnedHotelID=3598923&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.ca/Hotel-Search?startDate=2026-02-19&endDate=2026-02-20&selected=3598923&PinnedHotelID=3598923&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-19&endDate=2026-02-20&selected=3598923&PinnedHotelID=3598923&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=3598923&PinnedHotelID=3598923&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=3598923&PinnedHotelID=3598923&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-02-27&endDate=2026-03-01&selected=3598923&PinnedHotelID=3598923&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-27&endDate=2026-03-01&selected=3598923&PinnedHotelID=3598923&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds Showing 12 of 12 rooms ### View all photos for Room, 1 King Bed ![Egyptian cotton sheets, premium bedding, in-room safe, desk](https://images.trvl-media.com/lodging/4000000/3600000/3599000/3598923/b9abf667.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 King Bed 9.8 Exceptional 7 reviews ### Highlights Soundproofed Air conditioning Heating Connecting rooms available Free cribs/infant beds TV Premium bedding Egyptian cotton linens - 538 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Junior Suite, 1 King Bed ![Junior Suite, 1 King Bed](https://images.trvl-media.com/lodging/4000000/3600000/3599000/3598923/d2257bc9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 1 King Bed ### Highlights Soundproofed Air conditioning Heating Connecting rooms available Free cribs/infant beds TV Premium bedding Egyptian cotton linens - 560 sq ft - Sleeps 3 - 1 King Bed ### Room, 1 King Bed, Accessible (Mobility, Hearing, Roll-In Shower) ### Highlights Soundproofed Air conditioning Heating Connecting rooms available TV Egyptian cotton linens Premium bedding Blackout drapes/curtains - 581 sq ft - Sleeps 2 - 1 King Bed ### Presidential Suite, 1 Bedroom ### Highlights Soundproofed Air conditioning Heating Connecting rooms available TV Egyptian cotton linens Premium bedding Blackout drapes/curtains - 1184 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Room, 2 Queen Beds ![Room, 2 Queen Beds](https://images.trvl-media.com/lodging/4000000/3600000/3599000/3598923/0e814dbb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 2 Queen Beds 10.0 Exceptional 2 reviews ### Highlights Soundproofed Air conditioning Heating Connecting rooms available Free cribs/infant beds TV Premium bedding Egyptian cotton linens - 581 sq ft - Sleeps 4 - 2 Queen Beds ### Executive Room With Two Double Beds - Sleeps 4 ### Executive King Room - Sleeps 2 ### Junior King Suite - Sleeps 3 ### 2 Queen Beds Room - Sleeps 4 ### King Room - Sleeps 2 ### View all photos for Room With 1 King Bed And Roll In Shower-Mobility And Hearing Accessible ![Egyptian cotton sheets, premium bedding, in-room safe, desk](https://images.trvl-media.com/lodging/4000000/3600000/3599000/3598923/w639h440x21y0-1cb97ed4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room With 1 King Bed And Roll In Shower-Mobility And Hearing Accessible - Sleeps 2 ### View all photos for One-Bedroom Presidential King Suite ![Egyptian cotton sheets, premium bedding, in-room safe, desk](https://images.trvl-media.com/lodging/4000000/3600000/3599000/3598923/d67a3a2b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### One-Bedroom Presidential King Suite - Sleeps 2 ## You may also like Ad ![Pool](https://images.trvl-media.com/lodging/1000000/860000/859400/859341/e958716b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn Queretaro Zona Diamante by IHG Querétaro - Parking included - Free WiFi - Restaurant - Air conditioning 8.8 Excellent 1,001 reviews CA $145 CA $174 total includes taxes & fees Mar 1 - Mar 2 [](https://www.expedia.ca/Queretaro-Hotels-Holiday-Inn-Queretaro-Zona-Diamante.h859341.Hotel-Information?chkin=2026-3-1&chkout=2026-3-2&rm1=a2®ionId=2931&destination=Querétaro (and vicinity)&destType=MARKET&latLong=20.589217,-100.388626&searchId=11cfaddd-91ab-41ee-903d-578f6b82f744&top_cur=CAD) Ad ![Breakfast, lunch, dinner served; 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international cuisine](https://images.trvl-media.com/lodging/1000000/20000/17000/16994/d24cf927.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn Queretaro-Centro Historico by IHG Downtown Querétaro - Pool - Hot tub - Pet friendly - Kids pool 9.2 Wonderful 1,001 reviews CA $108 CA $129 total includes taxes & fees Mar 8 - Mar 9 [](https://www.expedia.ca/Queretaro-Hotels-Holiday-Inn-Queretaro-Centro-Historico.h16994.Hotel-Information?chkin=2026-3-8&chkout=2026-3-9&rm1=a2®ionId=2931&destination=Querétaro (and vicinity)&destType=MARKET&latLong=20.589217,-100.388626&searchId=11cfaddd-91ab-41ee-903d-578f6b82f744&top_cur=CAD) Ad ![2 restaurants, breakfast, lunch, dinner served; international cuisine](https://images.trvl-media.com/lodging/6000000/5410000/5401000/5400913/6d4f1392.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn Express Queretaro by IHG Downtown Querétaro - Hot tub - Breakfast included - Parking included - Free WiFi 9.2 Wonderful 550 reviews CA $108 CA $129 total includes taxes & fees Feb 22 - Feb 23 [](https://www.expedia.ca/Queretaro-Hotels-Holiday-Inn-Express-Queretaro.h5400913.Hotel-Information?chkin=2026-2-22&chkout=2026-2-23&rm1=a2®ionId=2931&destination=Querétaro (and vicinity)&destType=MARKET&latLong=20.589217,-100.388626&searchId=11cfaddd-91ab-41ee-903d-578f6b82f744&top_cur=CAD) Ad ![Restaurant](https://images.trvl-media.com/lodging/112000000/111250000/111243100/111243040/4a0f1158.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### avid hotel Queretaro Centro Sur by IHG Centro Sur - Breakfast included - Parking included - Free WiFi - Air conditioning 9.6 Exceptional 135 reviews CA $85 CA $101 total includes taxes & fees Mar 2 - Mar 3 [](https://www.expedia.ca/Queretaro-Hotels-Avid-Hotel-Queretaro-Centro-Sur.h111243040.Hotel-Information?chkin=2026-3-2&chkout=2026-3-3&rm1=a2®ionId=2931&destination=Querétaro (and vicinity)&destType=MARKET&latLong=20.589217,-100.388626&searchId=11cfaddd-91ab-41ee-903d-578f6b82f744&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FQueretaro-Hotels-Crowne-Plaza-Queretaro.h3598923.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FQueretaro-Hotels-Crowne-Plaza-Queretaro.h3598923.Hotel-Information) ## About the area Located in Querétaro, Hilton Queretaro is in the business district and near the airport. Looking to enjoy an event or a game? See what's going on at Josefa Ortiz de Domínguez Auditorium or Corregidora Stadium. Spend some time exploring the area's activities, including winery tours. [Visit our Querétaro travel guide](https://www.expedia.ca/Queretaro.dx2931) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.61928%2C-100.38354&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=WstBtxGEqRLUMmVvlRlDbV_qRKs=) Anillo Vial II Fray Junípero Serra 1500, Colonia Arboledas, Querétaro, QUE, 76140 ### What's nearby - Plaza Boulevares Shopping Mall 9 min walk \- 0.8 km - Queretaro 2000 Park 10 min walk \- 0.9 km - Plaza del Parque Shopping Mall 10 min walk \- 0.9 km - Franciscan Missions 3 min drive \- 3.4 km - Marista University of Querétaro 4 min drive \- 3.4 km ### Getting around - Queretaro Intl. Airport (QRO) 37 min drive ### Restaurants - Tacos El Pata 18 min walk - Starbucks 20 min walk - Chili's Grill & Bar 19 min walk - La Parilla Leonesa 15 min walk - Sushi Roll 18 min walk ## About this property ### Hilton Queretaro Luxury hotel near Aqueduct of Santiago de Querétaro Located close to Paseo Querétaro Shopping Center and Josefa Ortiz de Domínguez Auditorium, Hilton Queretaro provides a terrace, a hair salon, and dry cleaning/laundry services. Treat yourself to a manicure/pedicure or other spa services. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and al fresco dining. Free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), is available to all guests, along with 2 bars and a 24-hour gym. You'll also find perks like: - An outdoor pool and a children's pool, along with free cabanas, sun loungers, and pool umbrellas - Free self parking - Cooked-to-order breakfast (surcharge), 7 meeting rooms, and luggage storage - A banquet hall, a reception hall, and coworking spaces - Guest reviews say great things about the helpful staff Room features All 139 rooms include comforts such as premium bedding and laptop-compatible safes, as well as perks like laptop-friendly workspaces and air conditioning. More conveniences in all rooms include: - Bathrooms with bathtubs and hair dryers - 65-inch TVs with streaming services and cable channels - Wardrobes/closets, free tea bags/instant coffee, and heating ## Similar properties ![Bar (on property)](https://images.trvl-media.com/lodging/1000000/980000/974900/974900/af9e1036.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand Fiesta Americana Queretaro Querétaro - Pool - Hot tub - Pet friendly - Parking included 9.4 Exceptional 1,013 reviews CA $262 CA $314 total includes taxes & fees Feb 20 - Feb 21 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-20&endDate=2026-02-21&selected=974900&PinnedHotelID=974900&HadPinnedHotel=true®ionId=-1&adults=2) ![Pool](https://images.trvl-media.com/lodging/1000000/860000/859400/859341/e958716b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Queretaro Zona Diamante by IHG Querétaro - Parking included - Free WiFi - Restaurant - Air conditioning 8.8 Excellent 1,001 reviews CA $145 CA $174 total includes taxes & fees Mar 1 - 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Pool - Hot tub - Pet friendly - Kids pool 9.2 Wonderful 1,001 reviews CA $108 CA $129 total includes taxes & fees Mar 8 - Mar 9 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-08&endDate=2026-03-09&selected=16994&PinnedHotelID=16994&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/10000000/9020000/9010800/9010776/0c6fdb5c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Courtyard by Marriott Queretaro Querétaro - Parking included - Free WiFi - Restaurant - Air conditioning 8.2 Very good 1,003 reviews CA $75 CA $90 total includes taxes & fees Feb 20 - Feb 21 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-20&endDate=2026-02-21&selected=9010776&PinnedHotelID=9010776&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/38000000/37950000/37946100/37946082/9d0be0fc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Gamma Querétaro Downtown Querétaro - Breakfast included - Parking included - Free WiFi - Air conditioning 9.0 Wonderful 542 reviews CA $75 CA $89 total includes taxes & fees Mar 20 - Mar 21 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-20&endDate=2026-03-21&selected=37946082&PinnedHotelID=37946082&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/5000000/4340000/4333700/4333605/cdee1f57.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### DoubleTree by Hilton Hotel Queretaro Querétaro - Pool - Parking included - Free WiFi - Restaurant 8.8 Excellent 972 reviews CA $124 CA $148 total includes taxes & fees Mar 7 - Mar 8 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-07&endDate=2026-03-08&selected=4333605&PinnedHotelID=4333605&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-03-04&endDate=2026-03-05&selected=3598923&PinnedHotelID=3598923&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=3598923,974900,859341,8104007,11961634) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices) - Available in some public areas: Free WiFi ### Parking and transportation - Free secured, covered self parking on site - Wheelchair-accessible parking available ### Food and drink - Daily cooked-to-order breakfast available 6:00 AM to 11:00 AM for a fee: MXN 349 for adults and MXN 150 for children - 2 bars/lounges - 2 restaurants - Couples/private dining - Snack bar/deli ### Restaurants on site - Restaurante Terraza - Thandi ### Things to do - 24-hour gym - Children's pool - Outdoor pool ### Family friendly - Children's pool - Laundry facilities - Outdoor pool - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Porter/bellhop - Proposal/romance packages - Tour and ticket assistance - Turndown service - Wedding services ### Business services - 24-hour business center - 7 meeting rooms - Computer station - Conference center (120,298 square feet of space) - Coworking space ### Outdoors - Free pool cabanas - Pool loungers - Pool umbrellas - Terrace ### Spa - Manicures/pedicures ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 5 accessible parking spaces - Area rugs in public areas - Braille/raised signage - Elevator - Smooth flooring in public areas - Tile flooring in room - Wheelchair accessible (may have limitations) - Wheelchair-accessible business center - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible public washroom - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - 1 building - 9 floors - At least 10% of profits reinvested in community and sustainability - Banquet hall - Built in 2010 - No plastic drinking straws - Reception hall - Smoking not allowed - Traditional architecture ## Room amenities ### Bedroom - Blackout drapes - Egyptian cotton sheets ### Bathroom - Bathtub - Hair dryer - Private bathroom - Toothbrush and toothpaste (on request) - Towels provided ### Entertainment - 65-inch TV with cable channels - Streaming services ### Food and drink - Champagne service - Limited room service - Tea bags/instant coffee ### More - Air conditioning - Connecting rooms available - Desk - Electrical adapters - Free local calls - Heating - Iron/ironing board - Laptop workspace - Laptop-compatible safe - Phone - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: noon Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of MXN 1000 per pet, per week Service animals are welcome, and are exempt from fees Welcoming dogs and cats only 1 total (up to 46 lbs per pet) Pets cannot be left unattended Food and water bowls are available ### Children and extra beds Children are welcome Rollaway/extra beds are available for MXN 400 per stay ### Property payment types ## Important information ### Optional extras - Fee for cooked-to-order breakfast: approximately MXN 349 for adults and MXN 150 for children - Pet fee: MXN 1000 per pet, per week - Service animals are exempt from fees - Rollaway bed fee: MXN 400 per stay The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Cashless transactions are available Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector ### We should mention The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Crowne Plaza Hotel Queretaro Crowne Plaza Queretaro Crowne Plaza Queretaro Diamante Hotel Queretaro Crowne Plaza Queretaro Hotel ## Frequently asked questions ### Does Hilton Queretaro have a pool? ### How much does it cost to stay at Hilton Queretaro? ### Is Hilton Queretaro pet-friendly? ### How much is parking? ### What time is check-in at Hilton Queretaro? ### What time is check-out at Hilton Queretaro? ### Where is Hilton Queretaro located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hilton Queretaro Reviews 8.4 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.6 Cleanliness ### 8.0 Amenities ### 8.8 Staff & service ### 8.0 Property conditions & facilities 10 - Excellent 197 8 - Good 60 6 - Okay 26 4 - Poor 15 2 - Terrible 27 ## Reviews ### 10/10 Excellent #### Angelica Jan 20, 2026 Liked: Cleanliness, staff & service, property conditions & facilities The service was friendly, the dining was excellent, and the place is beautiful and very clean. ##### Angelica Stayed 1 night in Jan 2026 ### 8/10 Good #### Pedro Feb 24, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Nice place with limited limited transportation options, but good place to stay ##### Pedro Stayed 2 nights in Feb 2024 ### 10/10 Excellent #### Lylia Aug 29, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The rooms are nice and clean. The access to the Hotel is a little difficult but other than that everything else was great. ##### Lylia Stayed 2 nights in Aug 2023 ### 10/10 Excellent #### Diana Jan 10, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff was very helpful from the start. Very pet friendly ,Max sure appreciated the treats! ##### Diana Stayed 2 nights in Jan 2024 ### 8/10 Good #### Julien Feb 9, 2024 Liked: Cleanliness, staff & service The rooms are older, but I like that. The staff was nice. Spacious and comfortable. The entrance is not well marked as it is right on a 2 way road and another hotel next door. They could advise that they are under renovations because the entrance in the hall is cut off and they still charge full price. ##### Julien Stayed 1 night in Feb 2024 ### 6/10 Okay #### Kelly Feb 25, 2024 Disliked: Staff & service, amenities, property conditions & facilities Pros: The rooms are large, clean, and comfortable. The view is spectacular. Neutral: The breakfast was average. No labeling and very few options for people with allergies. Cons: The property was under renovation so the lobby and all common areas were either off limits or full of dust and construction equipment. The noise of the renovations was very loud, lasting until 10:30PM one night. The staff were not apologetic at all. When the renovations are done and Hilton takes over the hotel management, it should be a terrific hotel. Special thanks to Expedia customer service for contacting the property about the renovations and advocating for me as their customer. ##### Kelly ### 8/10 Good #### Jorge Nov 10, 2025 Water ##### Jorge Stayed 2 nights in Nov 2025 ### 4/10 Poor #### Jesus Oct 12, 2025 Disliked: Amenities, property conditions & facilities This hotel is not a 4.5 star hotel Has two lift on one of them dis not work through all the weekend The AC in the room stoped working in the middle of the night Not enough water in the shower Lot of better options and at a lower price ##### Jesus Stayed 2 nights in Oct 2025 ### 6/10 Okay #### Anni-Nadja Nov 10, 2025 Liked: Cleanliness Disliked: Amenities Room was set up for two people instead of three people. No detachable showerhead, only overhead stream with very poor water pressure. No slippers or robes available. We were asked to sign a bill at breakfast that was included, which seemed to be a way for the waiters to ask for tips. Pool closes at 8PM. This Hilton is not Hilton quality or worth the money. Room and breakfast were ok. ##### Anni-Nadja Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Gerardo Nov 27, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Excelente ##### Gerardo Stayed 1 night in Nov 2024 ### 10/10 Excellent #### Verified traveller Apr 30, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort It is very good place for business trip and sightseeing also. There was a small mistake of Hotel when I check in but the responses and treatments from management was excellent. I hope to visit again soon and recommend all to enjoy the beautiful scene of Queretaro at the hotel Diamante ##### Verified traveller Stayed 1 night in Apr 2023 ### 10/10 Excellent #### Ricardo Apr 15, 2025 Liked: Cleanliness, staff & service, property conditions & facilities . ##### Ricardo Stayed 1 night in Apr 2025 ### 2/10 Terrible #### XAVIER Apr 30, 2025 Liked: Amenities The hotel charged for two items that they lost. They concluded that I took them. ##### XAVIER Stayed 4 nights in Apr 2025 ### 10/10 Excellent #### Jorge Rafael Apr 10, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good ##### Jorge Rafael Stayed 1 night in Apr 2023 ### 10/10 Excellent #### alejandro Sep 26, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Ok ##### alejandro Stayed 3 nights in Sep 2024 ### 2/10 Terrible #### Edward Feb 25, 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities I found bed bugs in my bed ##### Edward Stayed 2 nights in Feb 2024 ### 10/10 Excellent #### Jeffery Jun 22, 2023 Liked: Cleanliness, staff & service, property conditions & facilities This a very nice hotel and it is in transition with new ownership. Never heard construction noise tho. The rooms are nice and the bed is comfortable. Needed a better, non scratchy bedspread. Biggest disappointment was the pool. It is tiny ( shaped like a pizza slice) and was looking to cool off but the water was hotter than outside. All the staff were great. ##### Jeffery Stayed 2 nights in Jun 2023 ### 8/10 Good #### Genevieve Mar 19, 2024 Liked: Cleanliness Disliked: Staff & service, amenities, property conditions & facilities Under construction. LOUD! No warning of construction on Expedia site and hotel site was down. We were promised noise would end at 6 pam and this promise was broken. ##### Genevieve Stayed 1 night in Mar 2024 ### 6/10 Okay #### Jorge Feb 12, 2024 Disliked: Amenities, property conditions & facilities WC do not flush well Shower in bad condition Too noisy, without electricity due to remodeling ##### Jorge Stayed 2 nights in Feb 2024 ### 2/10 Terrible #### Michael Oct 14, 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities When I communicated with the hotel about my issues. The individual did not care in the least. He offered no substantial help of any kind. I will make sure to tell everyone I can to never stY there. ##### Michael Stayed 1 night in Oct 2024 ### 2/10 Terrible #### JAESAENG Mar 4, 2023 Liked: Cleanliness, property conditions & facilities Airport shuttle was not free. And driver charged me more than double comparing to uber. ##### JAESAENG Stayed 2 nights in Mar 2023 ### 2/10 Terrible #### Victor Apr 12, 2024 Liked: Staff & service Disliked: Cleanliness, amenities The property is under operator transaction, that is, it is going to become Hilton Hotels, but ALL AREAS are being remodeled, the dust is terrible, it is only fair that I mention that it is being remodeled and the guest decides if they want to take the room with them. risks of discomfort ##### Victor Stayed 3 nights in Apr 2024 ### 2/10 Terrible #### JOSE LUIS Oct 28, 2023 Disliked: Cleanliness, amenities, property conditions & facilities There was'nt any hot water. When asked at lobby they didn't help, give any reasons, just said it is what it is. So terrible, wouldnt recommend. ##### JOSE LUIS Stayed 1 night in Oct 2023 ### 4/10 Poor #### SERGIO May 29, 2023 Liked: Cleanliness Disliked: Property conditions & facilities Air conditioning and tv doesn’t work ##### SERGIO Stayed 5 nights in May 2023 ### 2/10 Terrible #### Jesus May 17, 2024 Very disappointed with the hotel, unfortunately my husband became ill were we couldn’t make it to our reservation. I called the hotel directly to at least change the dates and they denied and charged us the stay, even though I explain the situation and had Expedia call aswell. Very disappointing. I understand their are rules and restrictions but their are case by case when you can provide proof of the situation ##### Jesus Stayed 1 night in May 2024 ## Expedia's Latest Trends ### Hotels > [Wilshire Orange Hotel](https://www.expedia.ca/Los-Angeles-Hotels-Wilshire-Orange-Hotel.h12506322.Hotel-Information) > > [Spa Hotels in Seward](https://www.expedia.ca/Seward-Hotels-Spa-Hotel.0-0-d3318-tSpaHotel.Travel-Guide-Filter-Hotels) > > [Land's End Retreat by Sea Scape Properties](https://www.expedia.ca/Carolina-Beach-Hotels-Lands-End-Retreat-By-Sea-Scape-Properties.h83277386.Hotel-Information) > > [Dunalastair Hotel Suites](https://www.expedia.ca/Pitlochry-Hotels-Dunalastair-Hotel-Suites.h888815.Hotel-Information) > > [Long Point Eco-Adventures](https://www.expedia.ca/St-Williams-Hotels-Long-Point-Eco-Adventures.h45596132.Hotel-Information) > > [Hotel Brök San Juan del Río](https://www.expedia.ca/Queretaro-Hotels-Hotel-Brok-San-Juan-Del-Rio.h74095599.Hotel-Information) > > [Landgasthof zum Dorfkrug](https://www.expedia.ca/Schluchsee-Hotels-Landgasthof-Zum-Dorfkrug.h37648518.Hotel-Information) > > [Washington Central Hotel and Sleepwell Inn](https://www.expedia.ca/Workington-Hotels-Washington-Central-Hotel.h4785270.Hotel-Information) > > [Hotels in Porto](https://www.expedia.ca/Porto-Hotels.d603077.Travel-Guide-Hotels) > > [Hotels in Taman Rotan Tunggal](https://www.expedia.ca/Taman-Rotan-Tunggal-Hotels.d3000751450.Travel-Guide-Hotels) > > [Hotels in Shizukari](https://www.expedia.ca/Shizukari-Hotels.d3000729870.Travel-Guide-Hotels) > > [Kauhale Makai #222 2nd Floor1B/1Ba Ocean View A/C Near Pool!](https://www.expedia.ca/Kihei-Hotels-Kauhale-Makai-222-2nd-Floor1B1Ba-Ocean-View-AC-Near-Pool.h74840355.Hotel-Information) > > [Motels Montreal](https://www.expedia.ca/Montreal-Motels.d178288-aaMotels.Travel-Guide-Accommodation) > > [Wyndham Grand Rio Mar Rainforest Beach and Golf Resort](https://www.expedia.ca/San-Juan-Hotels-Wyndham-Grand-Rio-Mar-Puerto-Rico-Golf-Beach-Resort.h41642.Hotel-Information) ### Flights > [Flights from Richmond (YVR) to Regina (YQR)](https://www.expedia.ca/lp/flights/yvr/yqr/vancouver-to-regina) > > [Flights from Mississauga (YYZ) to Gander (YQX)](https://www.expedia.ca/lp/flights/yyz/yqx/toronto-to-gander) > > [Flights from Kelowna, BC (YLW-Kelowna Intl.) to Thompson, MB (YTH-Thompson Municipal)](https://www.expedia.ca/lp/flights/ylw/yth/kelowna-to-thompson) > > [Flights from Goffs (YHZ) to Tbilisi (TBS)](https://www.expedia.ca/lp/flights/yhz/tbs/halifax-to-tbilisi) > > [Flights from Schiphol (AMS) to Suðurnesjabær (KEF)](https://www.expedia.ca/lp/flights/ams/kef/amsterdam-to-reykjavik) ### Cars ### Activities > [Things to do in St. Augustine](https://www.expedia.ca/Things-To-Do-In-St-Augustine.d6047864.Travel-Guide-Activities) ### Packages > [Branson Vacations](https://www.expedia.ca/Branson.d6058734.Destination-Travel-Guides) > > [Mar-a-Lago](https://www.expedia.ca/Mar-A-Lago-Palm-Beach.d553248621533115883.Vacation-Attraction) ### General > [Visit Pouch Cove](https://www.expedia.ca/Pouch-Cove.dx3000431240)