[See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Holiday Inn Express & Suites Phoenix Midtown by IHG Hotel in Phoenix with a 24-hour fitness center and a 24-hour business center ![Daily buffet breakfast (USD 6.99 per person)](https://images.trvl-media.com/lodging/2000000/1580000/1577200/1577108/944849ad.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/2000000/1580000/1577200/1577108/ce601bcc.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby sitting area](https://images.trvl-media.com/lodging/2000000/1580000/1577200/1577108/9513bb9e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Desk, blackout drapes, iron/ironing board, free wired internet](https://images.trvl-media.com/lodging/2000000/1580000/1577200/1577108/f12ebf01.jpg?impolicy=resizecrop&rw=297&ra=fit) ![City view](https://images.trvl-media.com/lodging/2000000/1580000/1577200/1577108/0959dcfa.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies In the heart of Phoenix, Ramada by Wyndham Phoenix Midtown is a haven for relaxation and productivity. Unwind in the spa tub or take a refreshing dip in the outdoor pool, and stay connected with free wired internet; other amenities include laundry facilities, a 24-hour gym, coffee/tea in the lobby, tour/ticket assistance. 6.0 ## Popular amenities - Breakfast available - Hot tub - Pool - Gym - Housekeeping - Parking included ## Room options ### Check availability for these dates Tonight [Oct. 9 - Oct. 10](https://www.expedia.ca/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=1577108&PinnedHotelID=1577108&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=1577108&PinnedHotelID=1577108&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 10 - Oct. 11](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-11&selected=1577108&PinnedHotelID=1577108&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-11&selected=1577108&PinnedHotelID=1577108&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 10 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=1577108&PinnedHotelID=1577108&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=1577108&PinnedHotelID=1577108&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=1577108&PinnedHotelID=1577108&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=1577108&PinnedHotelID=1577108&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 9 of 9 rooms ![Desk, blackout drapes, iron/ironing board, free wired internet](https://images.trvl-media.com/lodging/2000000/1580000/1577200/1577108/db1e7727.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room ### Highlights Air conditioning Connecting rooms available Refrigerator HDTV Pillow menu Blackout drapes/curtains Private bathroom Shower/tub combination - Sleeps 2 - 1 Twin Bed ![Room amenity](https://images.trvl-media.com/lodging/2000000/1580000/1577200/1577108/11b6191e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 King Bed ### Highlights Air conditioning Connecting rooms available Refrigerator HDTV Pillow menu Blackout drapes/curtains Private bathroom Shower/tub combination - Sleeps 4 - 1 King Bed ![Room amenity](https://images.trvl-media.com/lodging/2000000/1580000/1577200/1577108/11b6191e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, Mobility Accessible (Communications, Roll-In Shower) ### Highlights Air conditioning Connecting rooms available Refrigerator HDTV Pillow menu Blackout drapes/curtains Private bathroom Shower/tub combination - Sleeps 2 - 1 King Bed ![Room amenity](https://images.trvl-media.com/lodging/2000000/1580000/1577200/1577108/11b6191e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed (High Floor) ### Highlights Air conditioning Connecting rooms available Refrigerator HDTV Pillow menu Blackout drapes/curtains Private bathroom Shower/tub combination - Sleeps 2 - 1 King Bed ![Room amenity](https://images.trvl-media.com/lodging/2000000/1580000/1577200/1577108/11b6191e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 King Bed (High Floor) ### Highlights Air conditioning Connecting rooms available Refrigerator HDTV Pillow menu Blackout drapes/curtains Private bathroom Shower/tub combination - Sleeps 4 - 1 King Bed ![Room amenity](https://images.trvl-media.com/lodging/2000000/1580000/1577200/1577108/11b6191e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Queen Beds (High Floor) ### Highlights Air conditioning Connecting rooms available Refrigerator HDTV Pillow menu Blackout drapes/curtains Private bathroom Shower/tub combination - Sleeps 4 - 2 Queen Beds ![Room amenity](https://images.trvl-media.com/lodging/2000000/1580000/1577200/1577108/11b6191e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Queen Beds ### Highlights Air conditioning Connecting rooms available Refrigerator HDTV Pillow menu Blackout drapes/curtains Private bathroom Shower/tub combination - Sleeps 4 - 2 Queen Beds ![Desk, blackout drapes, iron/ironing board, free wired internet](https://images.trvl-media.com/lodging/2000000/1580000/1577200/1577108/db1e7727.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room ### Highlights Air conditioning Connecting rooms available Refrigerator HDTV Pillow menu Blackout drapes/curtains Private bathroom Shower/tub combination - Sleeps 2 - 1 Twin Bed ![Room amenity](https://images.trvl-media.com/lodging/2000000/1580000/1577200/1577108/11b6191e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed ### Highlights Air conditioning Connecting rooms available Refrigerator HDTV Pillow menu Blackout drapes/curtains Private bathroom Shower/tub combination - Sleeps 2 - 1 King Bed ## You may also like Ad ![3 outdoor pools, pool umbrellas, sun loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/20000/10800/10782/c5e2c3c3_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Boulders Resort & Spa Scottsdale, Curio Collection by Hilton Pinnacle Peak - 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More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPhoenix-Hotels-Ramada-By-Wyndham-Phoenix-Midtown.h1577108.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPhoenix-Hotels-Ramada-By-Wyndham-Phoenix-Midtown.h1577108.Hotel-Information) ## About the area Located in Encanto, a neighborhood in Phoenix, Holiday Inn Express & Suites Phoenix Midtown by IHG is near a metro station and near theme parks. Biltmore Fashion Park and Scottsdale Fashion Square are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Camelback Mountain and Tempe Town Lake. Looking to enjoy an event or a game? See what's going on at Chase Field or PHX Arena. Spend some time exploring the area's activities, including golfing. [Visit our Phoenix travel guide](https://www.expedia.ca/Phoenix.dx178298) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C33.48770%2C-112.07677&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=7d5KQYA2pOIkEc90Yn3LPmzJVV4=) 212 West Osborn, Phoenix, AZ, 85013 ### What's nearby - Saint Joseph's Hospital and Medical Center - 5 min walk - 0.5 km - Phoenix Convention Center - 6 min drive - 4.5 km - Chase Field - 6 min drive - 5.3 km - PHX Arena - 6 min drive - 5.3 km - Grand Canyon University - 8 min drive - 6.4 km ### Getting around - Osborn Rd - Central Ave Station - 5 min walk - Phoenix Sky Harbor Intl. Airport (PHX) - 17 min drive ### Restaurants - ‪Zipps Sports Grill - Park Central - ‬8 min walk - ‪BoSa Donuts - ‬8 min walk - ‪Kobalt Bar - ‬7 min walk - ‪Mi Patio - ‬8 min walk - ‪Senor Taco Express - ‬7 min walk ## About this property ### Holiday Inn Express & Suites Phoenix Midtown by IHG Hotel near Phoenix Convention Center Laundry facilities, a 24-hour gym, and a 24-hour business center are just a few of the amenities provided at Holiday Inn Express & Suites Phoenix Midtown by IHG. For some rest and relaxation, visit the hot tub. Stay connected with free wired internet, and guests can find other amenities such as a restaurant. You'll also find perks like: - An outdoor pool - Free self parking - Buffet breakfast (surcharge), express check-out, and multilingual staff - A front-desk safe, tour/ticket assistance, and smoke-free premises Room features All 136 rooms have comforts such as pillow menus and air conditioning, in addition to thoughtful touches like free internet. Other amenities include: - Bathrooms with shower/tub combinations and free toiletries - 32-inch HDTVs with premium channels - Refrigerators, microwaves, and coffee/tea makers ## Similar properties ![Reception](https://images.trvl-media.com/lodging/1000000/530000/529500/529455/24e82c18.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel San Carlos - Downtown Convention Center Downtown Phoenix - Free WiFi - Restaurant - Air conditioning - Gym 7.8 Good 1,008 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-23&endDate=2025-10-24&selected=529455&PinnedHotelID=529455&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/10000/3000/2986/59eda936.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Clarendon Hotel and Spa Encanto - Pool - Hot tub - Pet-friendly - Parking included 7.4 Good 1,023 reviews CA $95 CA $163 total includes taxes & fees Oct 13 - Oct 14 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-13&endDate=2025-10-14&selected=2986&PinnedHotelID=2986&HadPinnedHotel=true®ionId=-1&adults=2) ![Free daily buffet breakfast](https://images.trvl-media.com/lodging/1000000/160000/150900/150801/0ec0402d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hampton Inn Phoenix-Midtown-Downtown Area Encanto - 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Oct 21 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-20&endDate=2025-10-21&selected=5589&PinnedHotelID=5589&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/120000/119200/119134/b56f4859.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### SpringHill Suites Phoenix North North Mountain - Pool - Hot tub - Breakfast included - Pet-friendly 8.2 Very good 1,003 reviews CA $147 CA $166 total includes taxes & fees Oct 26 - Oct 27 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-26&endDate=2025-10-27&selected=119134&PinnedHotelID=119134&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/3000000/2920000/2911300/2911292/8adf21f4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Hotel & Suites PHOENIX AIRPORT by IHG South Mountain - Pool - Free airport shuttle - Parking included - Free WiFi 8.4 Very good 1,008 reviews CA $127 CA $144 total includes taxes & fees Oct 19 - Oct 20 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=2911292&PinnedHotelID=2911292&HadPinnedHotel=true®ionId=-1&adults=2) ![Free daily buffet breakfast](https://images.trvl-media.com/lodging/62000000/61400000/61398800/61398785/24705106.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Express & Suites Phoenix Dwtn - State Capitol by IHG Downtown Phoenix - Pool - Hot tub - Breakfast included - Parking included 9.0 Wonderful 1,009 reviews CA $155 CA $175 total includes taxes & fees Oct 12 - Oct 13 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-12&endDate=2025-10-13&selected=61398785&PinnedHotelID=61398785&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free wired internet - Available in some public areas: Free wired internet ### Parking and transportation - Free self parking on site - Wheelchair-accessible parking available - Onsite parking includes off-street options ### Food and drink - Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 6.99 per person - A restaurant - Coffee and tea in common areas ### Things to do - 24-hour gym - Hot tub - Outdoor pool - TV in common areas ### Family friendly - In-room microwave - In-room refrigerator - Laundry facilities ### Conveniences - 24-hour front desk - ATM - Laundry facilities - Luggage storage - Safe at front desk - Vending machine ### Guest services - Change of towels on request - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Business services - 24-hour business center - Meeting room ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Assistive listening devices - Braille/raised signage - Elevator - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible path to elevator - Wheelchair-accessible public washroom - Wheelchair-accessible registration desk ### More - 1 building - 10 floors - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Pillow menu ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower/bathtub combination - Towels provided ### Entertainment - 32-inch flat-screen TV with premium cable channels ### Food and drink - Coffee/tea maker - Microwave - Refrigerator ### More - Air conditioning (climate-controlled) - Connecting rooms available - Desk - Free local calls - Iron/ironing board ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: midnight Contactless check-in available Minimum check-in age: 21 ### Check-out Check-out before 11 AM Contactless check-out available Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Rollaway/extra beds are available for USD 10.0 per day Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A damage deposit of USD 100 will be collected before check-in. We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: approximately USD 6.99 per person - Rollaway bed fee: USD 10.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham) Masks are required at the property for guests without COVID-19 vaccination ### We should mention Pool access available from 8:00 AM to 10:00 PM The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation Guests under 18 years old are not allowed in the swimming pool ### Property is also known as Holiday Inn Hotel Phoenix Downtown-North Holiday Inn Phoenix Downtown-North Phoenix Downtown-North Holiday Inn Holiday Inn Express Phoenix Downtown Hotel Phoenix Phoenix Holiday Inn Ramada Phoenix Hotel Ramada Wyndham Phoenix Midtown Hotel Ramada Wyndham Midtown Hotel Ramada Wyndham Phoenix Midtown Ramada Phoenix Phoenix Midtown by IHG Express Suites Phoenix Midtown Ramada by Wyndham Phoenix Midtown Holiday Inn Express and Suites Phoenix Midtown Hotel Holiday Inn Express and Suites Phoenix Midtown Phoenix Holiday Inn Express Suites Phoenix Midtown an IHG Hotel Holiday Inn Express and Suites Phoenix Midtown Hotel Phoenix ## Frequently asked questions ### Does Holiday Inn Express & Suites Phoenix Midtown by IHG have a pool? > Yes, this property has an outdoor pool. Pool access is from 8:00 AM–10:00 PM. ### Is Holiday Inn Express & Suites Phoenix Midtown by IHG pet-friendly? > No, only service animals are welcome at the property. ### How much is parking at Holiday Inn Express & Suites Phoenix Midtown by IHG? > Self parking is free at this property. ### What time is check-in at Holiday Inn Express & Suites Phoenix Midtown by IHG? > Check-in start time: 3:00 PM; Check-in end time: midnight. ### What time is check-out at Holiday Inn Express & Suites Phoenix Midtown by IHG? > Check-out is at 11 AM. ### Where is Holiday Inn Express & Suites Phoenix Midtown by IHG located? > Located in Encanto, this hotel is 0.4 mi (0.6 km) from Saint Joseph's Hospital and Medical Center and 2.9 mi (4.7 km) from Phoenix Convention Center. Barrow Neurological Institute and Heard Museum are also within 2 mi (3 km). Osborn Rd - Central Ave Station is 5 minutes by foot and Thomas Rd - Central Ave Station is 11 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Holiday Inn Express & Suites Phoenix Midtown by IHG Reviews 6.0 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 6.4 Cleanliness ### 6.8 Location ### 6.8 Staff & service ### 6.2 Eco-friendliness ### 5.6 Property conditions & facilities 10 - Excellent 170 8 - Good 214 6 - Okay 215 4 - Poor 197 2 - Terrible 203 ### 2/10 Terrible #### Kristen Oct 15, 2021 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Kristen Stayed 2 nights in Oct 2021 ### 2/10 Terrible #### John Sep 4, 2021 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities When we got there they were closed and out of business. Why didn't Expedia know that. I will never use Expedia again ##### John Stayed 1 night in Sep 2021 ### 2/10 Terrible #### Richard Sep 1, 2021 Hotel was CLOSED for repairs ##### Richard Stayed 2 nights in Aug 2021 ### 2/10 Terrible #### Verified traveller Aug 9, 2021 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities It is cheap which is what we chose. But the entire building smells like everyone smoked in it. Even though our room was supposed to be non-smoking, it had strong smell of someone chain smoked inside. It got so bad we checked out one day early cuz we can’t stand the smell anymore. ##### Verified traveller Stayed 2 nights in Aug 2021 ### 10/10 Excellent #### Nidia Aug 9, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Nidia Stayed 2 nights in Aug 2021 ### 4/10 Poor #### Verified traveller Aug 5, 2021 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities Very dirty. Felt like we over paid for the rooms. We traveled with kids and the people that would come in and out of the hotel didn't make me feel comfortable tomallow them to.walk alone to the other room ##### Verified traveller Stayed 1 night in Jul 2021 ### 2/10 Terrible #### Dawn Aug 1, 2021 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Dawn Stayed 4 nights in Jul 2021 ### 2/10 Terrible #### Dawn Aug 1, 2021 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Worst Hoptitality Ever The staff here is rude, the hotel is dirty. There were loud people, no one picks up the phone. The hotel is dirty a.d shady activity everywhere. It was so uncomfortable and i would warn others to book elsewhere ##### Dawn Stayed 1 night in Jul 2021 ### 2/10 Terrible #### Norma Jul 24, 2021 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hotel from hell This hotel was the hotel from hell, i wouldn’t stay at that hotel even if they gave me money. Keys didn’t work, air conditioner was not working. They moved us to another room and tv didn’t work. The only good thing was Natalia who helped us with everything. But the manager was not to be found not even the following day or by phone. They told she was a new manager, so why take this big responsibility if you can’t have rooms to standards. ##### Norma Stayed 1 night in Jul 2021 ### 6/10 Okay #### Verified traveller Jul 21, 2021 Liked: Amenities Disliked: Cleanliness, property conditions & facilities This place was okay. Not good. Just okay. As soon as you enter In the lobby, you are hit with a strong cigarette odor. Although, they have signs posted all over the place that they are a No smoking facility. The room was not cleaned as it should have been. Bed boards had splattered spots all over them. The floor was disgusting. The carpet was thick of grime. You can feel it on your feet—no noise complaints. No breakfast. Between a 1-10. I rate it 4.5. I would not stay there again. ##### Verified traveller Stayed 1 night in Jul 2021 ### 2/10 Terrible #### Verified traveller Jul 17, 2021 Disliked: Staff & service, property conditions & facilities, room comfort #### Hot AZ 110° with No Working Air Conditioner ;( My son & I arrived to Phoenix after a 16 hr drive excited to attend the Suns NBA PlayOff game. There were multiple events going on and we were thankful that we had our hotel booked in advance. Upon arrival the front desk advised us that the air conditioning in their facility had been out for a week and they were working on it but it wouldn't be fixed for multiple days. They used a back up generator to run the air units on fan to simply circulate the air. Phoenix was under heat advisory and we had to accept these conditions because there was not any other options and we had been in the car for so long that we needed showers before our event and a place to sleep before continuing our travels. We had to sleep on top of the sheets and we froze wet towels to put on our heads. It was the worst experience of our trip and the hotel said they didn't call to offer options or even inform of the ac issue. The lady simply said well it's not my fault and I can cancel no fee or charge the stay. As a single Mom on the road 16 hours from home with a child I had to accept the hot room for safety concerns. We had no where to go and had the hotel called us prior I could of looked for other options. They gave me no choice but to suffer thru the heat in AZ. This was unacceptable and a huge inconvenience to my family. I really needed comfortable rest to continue my travels and sleeping in a hotel with no AC in a city that has 110° weather was ridiculous. They did not offer box fans either. Sad Stay ##### Verified traveller Stayed 1 night in Jul 2021 ### 2/10 Terrible #### Andrew Jul 16, 2021 Disliked: Property conditions & facilities Their a/c was down in the middle of summer. The lady at the reception asked if that’s ok and I declined and she said I would get a refund booked via Expedia. I left and checked into a different hotel only for this hotel to tell Expedia that I was a no show. Very bizarre. Months later I’m going to Phoenix and I remember I didn’t give a review. If you experience this same situation, don’t take a refund, just report the hotel to be shut until they fix the a/c. ##### Andrew Stayed 1 night in Jul 2021 ### 2/10 Terrible #### Verified traveller Jul 14, 2021 ##### Verified traveller Stayed 2 nights in Jul 2021 ### 2/10 Terrible #### James Jul 13, 2021 ##### James Stayed 2 nights in Jul 2021 ### 2/10 Terrible #### Verified traveller Jul 13, 2021 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service ##### Verified traveller Stayed 1 night in Jul 2021 ### 10/10 Excellent #### Verified traveller Jul 10, 2021 Liked: Cleanliness, staff & service, property conditions & facilities Qué el personal buscó la forma para comunicarse con migo ##### Verified traveller Stayed 1 night in Jul 2021 ### 10/10 Excellent #### Verified traveller Jul 10, 2021 Liked: Cleanliness, property conditions & facilities Was a great stay. Just the ac was out so was very uncomfortable. Was last minute so couldnt get a new room overall great stay friendly front desk. ##### Verified traveller Stayed 1 night in Jul 2021 ### 2/10 Terrible #### Verified traveller Jul 10, 2021 ##### Verified traveller Stayed 1 night in Jul 2021 ### 2/10 Terrible #### Willis Jul 7, 2021 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### No Air Conditioning The place had no air conditioning. Didn’t find out till I was checking in. Had to find another place to stay at. I lost my reward I used for staying at 10 properties. ##### Willis Stayed 2 nights in Jun 2021 ### 4/10 Poor #### Verified traveller Jul 7, 2021 #### Ac I didn't get to stay your AC was broken. You guys could've call and gave me a Heads up. ##### Verified traveller Stayed 2 nights in Jul 2021 ### 6/10 Okay #### Miriam Jul 6, 2021 Liked: Cleanliness, staff & service, room comfort Disliked: Property conditions & facilities Wish the site was updated Room had no air conditioning ! On a 106 degree day you kinda want to know that and pool was not filled ##### Miriam Stayed 1 night in Jul 2021 ### 2/10 Terrible #### Keila Jul 3, 2021 Disliked: Cleanliness, property conditions & facilities, room comfort The manager was nice, but the hotel was horrible. The first room we went to was okay, but the toilet messed up at the first use. We spoke to the manager and he helped us get a different room, but that one had no ac. We asked for help again, and the only option we had was to go back to the old room. Going back and fourth was also annoying. ##### Keila Stayed 1 night in Mar 2021 ### 6/10 Okay #### Verified traveller Jul 2, 2021 Disliked: Property conditions & facilities #### N/a We didn’t actually stay because when we went to check in their air conditioning wasn’t working. ##### Verified traveller Stayed 1 night in Jun 2021 ### 8/10 Good #### Verified traveller Jul 1, 2021 Liked: Cleanliness, staff & service, amenities No comment ##### Verified traveller Stayed 2 nights in Jun 2021 ### 2/10 Terrible #### Verified traveller Jun 30, 2021 Liked: Staff & service Disliked: Property conditions & facilities, room comfort Okay so the service and front desk employees were great and friendly and property was okay. But the walk from where you have to park to the hotel is a joke and very far and the garage you have to park in is dark and had no cameras and also air conditioner didn't work and we had to ask to move rooms with all our belonging which was frustrating ##### Verified traveller Stayed 1 night in Jun 2021 ## Expedia's Latest Trends ### Hotels > [Hyatt Place Scottsdale/Old Town](https://www.expedia.ca/Phoenix-Hotels-Hyatt-Place-ScottsdaleOld-Town.h159161.Hotel-Information) > > [The Westin Kierland Villas, Scottsdale](https://www.expedia.ca/Phoenix-Hotels-The-Westin-Kierland-Villas.h1043911.Hotel-Information) > > [Boulders Resort & Spa Scottsdale, Curio Collection by Hilton](https://www.expedia.ca/Phoenix-Hotels-Boulders-Resort-Spa-Scottsdale.h10782.Hotel-Information) > > [Omni Scottsdale Resort & Spa at Montelucia](https://www.expedia.ca/Phoenix-Hotels-Omni-Scottsdale-Resort-Spa-At-Montelucia.h2263.Hotel-Information) > > [Royal Palms Resort and Spa, part of Hyatt](https://www.expedia.ca/Phoenix-Hotels-Royal-Palms-Resort-And-Spa.h791197.Hotel-Information) > > [Canopy by Hilton Scottsdale Old Town](https://www.expedia.ca/Phoenix-Hotels-Canopy-By-Hilton-Scottsdale-Old-Town.h54159544.Hotel-Information) > > [Hilton Vacation Club Scottsdale Links Resort](https://www.expedia.ca/Phoenix-Hotels-Scottsdale-Links-Resort-By-Diamond-Resorts.h665144.Hotel-Information) > > [Hotel Valley Ho](https://www.expedia.ca/Phoenix-Hotels-Hotel-Valley-Ho.h15298.Hotel-Information) > > [Bespoke Inn Scottsdale](https://www.expedia.ca/Phoenix-Hotels-Bespoke-Inn-Scottsdale.h6152687.Hotel-Information) > > [Hilton Phoenix Resort at the Peak](https://www.expedia.ca/Phoenix-Hotels-Hilton-Phoenix-Resort-At-The-Peak.h2729.Hotel-Information) > > [Marriott's Canyon Villas](https://www.expedia.ca/Phoenix-Hotels-Marriotts-Canyon-Villas.h987426.Hotel-Information) > > [Sheraton Phoenix Downtown](https://www.expedia.ca/Phoenix-Hotels-Sheraton-Phoenix-Downtown.h2007681.Hotel-Information) > > [HYATT house Scottsdale/Old Town](https://www.expedia.ca/Phoenix-Hotels-HYATT-House-ScottsdaleOld-Town.h200678.Hotel-Information) > > [JW Marriott Phoenix Desert Ridge Resort & Spa](https://www.expedia.ca/Phoenix-Hotels-JW-Marriott-Phoenix-Desert-Ridge-Resort-Spa.h892733.Hotel-Information) > > [W Scottsdale](https://www.expedia.ca/Phoenix-Hotels-W-Scottsdale.h1872501.Hotel-Information) > > [Arizona Biltmore, LXR Hotels & Resorts](https://www.expedia.ca/Phoenix-Hotels-Arizona-Biltmore.h9796.Hotel-Information) > > [Meridian CondoResorts](https://www.expedia.ca/Phoenix-Hotels-Meridian-CondoResorts.h852968.Hotel-Information) > > [The McCormick Scottsdale](https://www.expedia.ca/Phoenix-Hotels-The-McCormick-Scottsdale.h11221.Hotel-Information) > > [Kimpton Hotel Palomar Phoenix Cityscape by IHG](https://www.expedia.ca/Phoenix-Hotels-Kimpton-Hotel-Palomar-Phoenix-Cityscape.h5052263.Hotel-Information) > > [Four Seasons Resort Scottsdale at Troon North](https://www.expedia.ca/Phoenix-Hotels-Four-Seasons-Resort-Scottsdale-At-Troon-North.h423622.Hotel-Information) > > [Legacy Golf Resort](https://www.expedia.ca/Phoenix-Hotels-Legacy-Golf-Resort.h328584.Hotel-Information) > > [Embassy Suites by Hilton Phoenix Scottsdale](https://www.expedia.ca/Phoenix-Hotels-Embassy-Suites-Phoenix-Scottsdale.h423477.Hotel-Information) > > [The Monarch](https://www.expedia.ca/Phoenix-Hotels-The-Saguaro-Scottsdale.h4603199.Hotel-Information) > > [Grand Hyatt Scottsdale Resort](https://www.expedia.ca/Phoenix-Hotels-Hyatt-Regency-Scottsdale-Resort-And-Spa-At-Gainey-Ranch.h24193.Hotel-Information) > > [The Westin Kierland Resort and Spa](https://www.expedia.ca/Phoenix-Hotels-The-Westin-Kierland-Resort-And-Spa.h893067.Hotel-Information) > > [Orange Tree Resort](https://www.expedia.ca/Phoenix-Hotels-Orange-Tree-Resort.h856832.Hotel-Information) > > [Sanctuary Camelback Mountain Resort and Spa](https://www.expedia.ca/Phoenix-Hotels-Sanctuary-On-Camelback-Mountain-Resort-And-Spa.h27646.Hotel-Information) > > [Hyatt Regency Phoenix](https://www.expedia.ca/Phoenix-Hotels-Hyatt-Regency-Phoenix.h6802.Hotel-Information) > > [Hilton Phoenix Tapatio Cliffs Resort](https://www.expedia.ca/Phoenix-Hotels-Pointe-Hilton-Tapatio-Cliffs-Resort.h2736.Hotel-Information) > > [Arizona Grand Resort & Spa](https://www.expedia.ca/Phoenix-Hotels-Arizona-Grand-Resort-Spa.h2774.Hotel-Information)