4/10 Poor
Natasha
Travelled with family
Jun 22, 2024
Disliked: Staff & service
We were extremely disappointed with the service and staff at the property. We called a day ahead to confirm the room, and confirm the names of who would be arriving. The lady that answered the phone took down the names and said everything was set. The following day, upon arrival, they suddenly couldn't find the reservation, told us we arrived a day late, and said the wrong people had arrived. They had apparently given the room away, so they finally put us into a small room after an hour of going back and forth on the reservation. Very unhelpful and unprofessional service, despite us trying to make it as clear and simple in advance. Very dissapointed.
Natasha
Stayed 1 night in Jun 2024