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"The Vanderbilt is fabulous! The building is beautiful- the sleeping rooms and the lobby and dining areas. After a day walking down Bellevue Ave, it was great to go to the indoor pool and relax. The gym was clean and had all the necessary equipment. And the staff was welcoming and helpful. It was a great stay!"

"the property was welcoming to pets"

"Extremely nice place to stay, rooms are very comfortable and staff were lovely. The breakfast each morning was amazing. Would highly recommend this hotel "

"Fire alarm went off at 7 o’clock in the morning for no reason and we had to leave the building. There was no attempt to give us a discount or ask us to come back another day. They made the overall experience terrible"

"Wonderful stay with friendly people!"

"Bought two rooms for me & my friends- when I called they said unfortunately they have no connecting rooms but we were placed side by side. 1st my friends got a noise complaint for music……. It was 10:30pm on a Friday night during St. Patrick’s day weekend….. I thought that was absurd. It’s a weekend if I were other guests I think it’s silly to really expect quiet especially during a holiday. If it was after midnight or 2am. Then ok but it wasn’t. website/ QR code pamphlet stated the resturaunt closes Friday at 11pm and that there would be “bar bites” available. That was not true. Front desk even told me they may stay open late due to the holiday, but unfortunately when we got there we were told the kitchen closed around 9pm. Bar was closing at 11pm but he stayed open a bit longer for us, thankfully. & he was very nice patient , drinks were great. Saturday brunch I tried to order from my room, but the phone in my room didn’t work. Wouldn’t even ring out. I went to the 2nf room I had & tried to call- it worked but took forever to respond. Only one desk person on a busy weekend. I felt bad she did the best she could. I told her my room phone wasn’t working. She called maintenance & supposedly there’s nothing they can do about it. I feel they need to come up w some alternative for the rooms that can’t call out or be called in to for emergency purposes. It’s kind of important esp if my cell phone can’t reach them quickly. "

"It was a nice stay. Housekeeping was great, most staff were friendly and helpful. "

" Disgusting rooms and extremely disrespectful service. I booked through Expedia, and both rooms I was given were filthy—unswept floors, dried urine on the toilet, hair (including under the sheets), and trash under the bed. I was told there was no cleaner for two days and promised a refund that never happened. When I followed up, staff refused to help and were incredibly rude, telling me to “go through the third party” while ignoring Expedia’s attempts to contact them. One employee said, “You won’t tell me how to do my job.” To make things worse, staff openly mocked us in Spanish, assuming we wouldn’t understand. Shortly after, a man connected to the situation appeared to be holding what looked like weapons, making us feel unsafe enough to leave and call the police. I still have no refund, no resolution, and video evidence of how we were treated. Absolutely unacceptable. Avoid this place. "

"Definitely a favorite of mine , will return. The staff was great the amenities, the room , food. This was such a relaxing two nights - the view of the water was such a nice touch "