Newfane Pro-Am Tours and Activities

There is an even-numbered wing and an odd-numbered wing in the hotel with two different sets of elevators- it would be nice to be told that when you check in! I couldn’t find my room at first - thought I was going crazy! I’m walking down the corridor room 107, 109, 111 where the hell is room 110? - wrong wing. Also a huge part of customer service is understanding your customer- I drove 7 hours from Boston, arrived at 3:30pm exhausted - only to be told check in time is 4pm! - and was strictly enforced- it’s just not a great welcome for the first time visitor - apparently all the cleaning staff finish cleaning all the rooms at precisely 4pm - not a minute earlier! But the bedroom was beautiful 15 ft ? If you pull into the (free) Ceilings clean, quiet, the coffee is great you can feel the history in the building and they’ve done an amazing job of remodeling and renovation it truly is beautiful. Now I understand the layout and the “ boutique hotel” mindset better, I might stay there again.