Newfane Vacation Packages

It has all what is needed to make you feel comfortable. We have two issues in the room, but they were solved promptly. The breakfast was very good. Without any doubt, I will choose it when I come back to Buffalo

Very good experience

Overall, it was an okay stay. A smile from the staff would go a long way. During check in and check out the staff did not smile. Pasaing the front desk at night or in the morning, they staff did not greet you, i said good morning or good night. Pros: i was able to check in 20min earlier and the parking lot had enough space for the hotel guests. McDonalds was in walking distances for a late night snack. Cons: i booked this hotel for the high reviews on breakfast- but i was disappointed. The staff watched the breakfast station like a hawk. On my last morning, the breakfast staff was very rude to a guest; telling the guest "you all keep breaking the severing tray - Do not pull it all the way. " What looks like a pepperoni slice was on the carpet in my room my entire stay (3 nights). The 2nd day the dirty towels were removed from my room but not replaced. When i called the front desk, they said you can come down and get clean towels. Housekeeping was very poor. The bathroom shower was very worn-out.

Close to the airport with an airport shuttle made this the perfect option for us. Nice breakfast and helpful/kind staff

The staff were all very friendly and helpful. The GM was there and has a great sense of humor and rapport with his staff. The breakfast and other meals were delicious. The cook was very friendly. Great bar as well. We loved the pool and hot tub.