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Grand Hotel Oriente

4.0 star property
Naples reveals its sweet side at this upscale retreat where convenience meets comfort along one of the city's most vibrant thoroughfares

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Located near bustling Via Toledo, this upscale retreat welcomes visitors with a charming terrace for city views. The hotel features a library for quiet moments and offers dining options from breakfast to dinner at the restaurant, plus a bar for evening relaxation.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Parking available

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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 40.0 per night
Cribs (infant beds) are available for EUR 25.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 6.00 per person, per night, up to 14 nights. This tax does not apply to children under 14 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 18 per person
  • Self parking fee: EUR 25 per day
  • Crib (infant bed) fee: EUR 25.0 per day
  • Rollaway bed fee: EUR 40.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number IT063049A1LR4OSPUZ

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation

National rating

This property has received its official star rating from the local rating authority.

Frequently asked questions

Is Grand Hotel Oriente pet-friendly?

Yes, pets are allowed at this property.

How much does it cost to stay at Grand Hotel Oriente?

As of May 20, 2026, prices found for a 1-night stay for 2 adults at Grand Hotel Oriente on Jun 7, 2026 start from CA $435, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is available for EUR 25 per day.

What time is check-in at Grand Hotel Oriente?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Grand Hotel Oriente?

Check-out is at noon.

Where is Grand Hotel Oriente located?

Located in Naples City Centre, this hotel is steps from Via Roma and Via Toledo. Spaccanapoli and Galleria Umberto I are also within 10 minutes. Toledo Station is only a 2-minute walk and Università Station is 5 minutes.

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Reviews

Reviews

8.8

Excellent

9.2

Cleanliness

9.0

Location

9.0

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 475 out of 893 reviews
Rating 8 - Good. 332 out of 893 reviews
Rating 6 - Okay. 60 out of 893 reviews
Rating 4 - Poor. 14 out of 893 reviews
Rating 2 - Terrible. 12 out of 893 reviews

Reviews

Verified

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, lovely rooftop restaurant and the front desk was very helpful with information for sightseeing. Lots of restaurants close by. Hop On, Hop Off bus stop was a few blocks away. Don’t hesitate to stay here!
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Hortensia

Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel. Buffet was good. Location was very good.
Stayed 5 nights in Sep 2025
Verified

10/10 Excellent

Mia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a great central location. The rooms are modern and clean with an Italian feel. The staff is very nice and helpful. Shoutout to Fusaro and Michele, would stay again!
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing stay here for 3 nights in October 2025. The room was well appointed, clean and the staff were excellent. It’s right on the edge of via Toledo and the Spanish quarter, you’re never more than 10 minutes from great food and wine.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Dennis

Liked: Cleanliness, amenities, property conditions & facilities
This hotel is very nice. In a great location right off Toledo Street and within walking distance to the port area. Would definitely recommend staying here.
Stayed 4 nights in May 2025
Verified

10/10 Excellent

Vals

Liked: Cleanliness, staff & service, property conditions & facilities
We were looking for comfort and convenience at the end of a busy trip. The rooms were well-appointed, the staff was very helpful, and the dining room was bright and airy with terrific views so we ended up eating there both nights, although the menu was a bit dull anbd needs improvement.
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Sanam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room,easy access to shops,near to the airport
Stayed 1 night in May 2024
Verified

8/10 Good

Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient to stay here since it has underground parking and it is conveniently close to most tourist attractions.
Stayed 2 nights in Sep 2024
Verified

8/10 Good

Ziad

Liked: Cleanliness, property conditions & facilities
Good location. Lots of trash around the hotel.
Stayed 5 nights in Aug 2025
Verified

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a great location, convenient for travellers who love to walk around and explore a city. Close to all attractions, restaurants and shopping areas.
Stayed 4 nights in Sep 2023
Verified

8/10 Good

Amy

Liked: Cleanliness, staff & service
The front desk staff was wonderful. The rooftop bar and terrace are beautiful. The room was fair; the walls were scuffed up and scratched and looked like it hadn't been repaired in a while.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great customer service at check-in desk and they are accommodating to business receipts!
Stayed 7 nights in Feb 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great locaiton

Great location for seeing everything you’ll want in Naples.
Stayed 3 nights in May 2024
Verified

10/10 Excellent

Franco

Liked: Cleanliness, amenities, property conditions & facilities
The staff were friendly and accommodating. Service at breakfast was excellent nice rooftop terrace for breakfast and aperitivo. Location is good you are in the heart of the action. You can walk to plenty of tourist attractions
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous breakfast! Staff very helpful and friendly.would recommend!
Stayed 6 nights in Apr 2024
Verified

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area, staff was great. Diffinetly would return
Stayed 3 nights in Mar 2024
Verified

4/10 Poor

Kimberly

Liked: Cleanliness, staff & service
Nice breakfast, good location, a bit old style hotel. could not rest at all due to noise above from restaurant, also very early in the morning. Would not stay there again for that reason. Staff was very kind.
Stayed 1 night in Apr 2025
Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was in a great location for all sights. However, local neighbourhood quite noisy and like the rest of Naples, very dirty. Hotel staff were very friendly and the hotel was modern and clean. The hotel seemed quite empty.
Stayed 5 nights in Jul 2023
Verified

8/10 Good

LUIS

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice Staff. The hotel is in the middle of the heart of Napoli. 1 block from Spanish neiborhood.. Few steps to the Toledo way ( Shopping area ) Spectacular views from the 9th floor rooftop Very good bar and restaurant. The room, its little old, but nice. We receive anniversary complement. Tks
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Salvatore and Ruben at the front desk were extremely helpful. Salvatore was welcoming, patient, efficient and very customer oriented when we arrived on the first day, answering all my questions. This gave us such a comfortable feeling as we had not stayed in Naples before. The room was comfortable, everything worked and we enjoyed the breakfasts and room service menu!! Thank you Hotel Oriente gir your great service!
Stayed 2 nights in Apr 2025
Verified

8/10 Good

Jean-Sébastien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean rooms, mine even had a balcony. The rooftop and restaurant is really nice and personal is very nice too. Great emplacement too. I would’ve given 10/10 but the WiFi provided is just a very miserable experience.
Stayed 2 nights in Aug 2023
Verified

8/10 Good

thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff who were extremely helpful. Spacious well furnished room. The only downside was the bathroom, particularly the bath tub, where the sealant was in a very poor state.
Stayed 1 night in May 2024
Verified

8/10 Good

jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk fantastic. AC great and WiFi fine. Needs a coffee machine and nicer bathroom toiletries. Housekeeping great. The roof top bar is beautiful but without fans outside cannot be used in the summer as too warm. Service ok but have to chase too much. The location of the hotel is fantastic.
Stayed 5 nights in Aug 2024
Verified

8/10 Good

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for us for an overnight stay before flight We arrived from Ischia to Naples by ferry & it was around a 10minute taxi ride, very assertive taxi driver at the Port didn’t want to out the meter on but eventually did & cost was juts under 10 euro Hotel is in the centre of things so streets can be quite noisy ( even from the 7th floor ) but it wasn’t too troublesome Rooms are a very tired, big holes in curtains etc but was fine for one night, bed was very comfortable & good bed linens Was a 15 min taxi ride to Naples airport but this was at 6am so not much traffic, taxi cost 30 euro, no meter this time & I had no energy to argue with them 😊 Check in was good
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Visitor from Ireland

The hotel is lovely and the staff were in general friendly and very helpful. There was only one thing which spoiled what would otherwise have been a perfect stay. On the third night we decided to eat in the hotel, we went to the 9th floor restaurant and sat at the bar for a pre-dinner drink. To say the barman was rude and ignorant was an understatement! However, well done to the reception staff who saved the situation by recommending a really good local restaurant. The staff in the restaurant at breakfast and the staff in reception were excellent. I would highly recommend this hotel but avoid the barman on the 9th floor!!
Stayed 3 nights in Jul 2024