L'Ancien Magasin General A.G. Museum Tours and Activities

The front desk staff was okay. However, I asked for a bed or something for my two year old, they said no problem. The staff came upstairs with the bed and could not put it together. He sent someone else about 2hrs later. I had to come downstairs because the phone in the room did not work and ask for a mattress for the wooden bed, 4hrs later. They said “oops we forgot”. I went to have dinner at the restaurant in the hotel, the host was RUDE! Exceptionally disrespectful! The steak was overcooked and very tough to eat. I spoke to the manger Michael, two times to express how disappointed I was from her disrespect. She was throwing her hands up saying “sit there or leave”. “I don’t care if your kids want to see the show, this is what I have”. There’s a way to say things, especially after driving 7hrs to come by. Michael did not care! His response was “okay, okay”. All in all, I will never be back. We are a military family, I will be sure to let my friends and family know this is NOT the hotel to stay at when they visit Quebec City.

It was a great apartment- perfect for our family of four. Kitchen was well equipped. They didn’t receive one of our messages about parking and we got a parking ticket- my understanding was that this was an error in receiving info from Expedia. But otherwise, it was very nice. Plenty of room and good location- would definitely stay here again.