Title: Sandcastles Beach Resort - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Sandcastles Beach Resort Sandcastles Beach Resort offers a perfect family-friendly escape where guests can spend their days relaxing on the beach or enjoying fun activities in the sunshine ![Private beach, white sand, beach bar](https://images.trvl-media.com/lodging/16000000/15840000/15833600/15833563/45e059e4.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/16000000/15840000/15833600/15833563/b6b1fbb8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Economy Apartment, Kitchen | Living area](https://images.trvl-media.com/lodging/16000000/15840000/15833600/15833563/bc45ee18.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Flat-screen TV](https://images.trvl-media.com/lodging/16000000/15840000/15833600/15833563/18a07474.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Room, 2 Bedrooms, Kitchen](https://images.trvl-media.com/lodging/16000000/15840000/15833600/15833563/0846ad9e.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Travelers find a complete vacation experience at Sandcastles Beach Resort with its convenient beach bar, variety of fitness classes, and spa treatments for relaxation. The resort caters to families with a playground and outdoor pool, while in-room WiFi keeps everyone connected. 5.6 ## Popular amenities - Gym - Bar - Spa - Room service - On private beach - Breakfast available ## Room options ### Check availability for these dates Tonight [Oct. 28 - Oct. 29](https://www.expedia.ca/Hotel-Search?startDate=2025-10-28&endDate=2025-10-29&selected=15833563&PinnedHotelID=15833563&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-28&endDate=2025-10-29&selected=15833563&PinnedHotelID=15833563&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 29 - Oct. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=15833563&PinnedHotelID=15833563&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=15833563&PinnedHotelID=15833563&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 31 - Nov. 2](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=15833563&PinnedHotelID=15833563&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=15833563&PinnedHotelID=15833563&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=15833563&PinnedHotelID=15833563&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=15833563&PinnedHotelID=15833563&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 9 of 9 rooms ![1 bedroom, in-room safe, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/16000000/15840000/15833600/15833563/0b4d7d25.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio, Kitchen ### Highlights Balcony Separate dining area Separate sitting area Soundproofed Air conditioning Kitchen Refrigerator Flat-screen TV - 5995 sq ft - Sleeps 2 - 2 Twin Beds ![1 bedroom, in-room safe, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/16000000/15840000/15833600/15833563/0b4d7d25.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Room, 1 Bedroom, Kitchen ### Highlights Balcony Separate dining area Separate sitting area Soundproofed Air conditioning Kitchen Refrigerator Flat-screen TV - 1101 sq ft - Sleeps 2 - 1 Queen Bed ![1 bedroom, in-room safe, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/16000000/15840000/15833600/15833563/4677525c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 2 Bedrooms, Kitchen ### Highlights Balcony Separate dining area Separate sitting area Soundproofed Air conditioning Kitchen Refrigerator Flat-screen TV - 1307 sq ft - 2 bedrooms - Sleeps 4 - 2 Queen Beds ![Basic Room, 1 Queen Bed, Kitchen](https://images.trvl-media.com/lodging/16000000/15840000/15833600/15833563/042c5061.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Room, 1 Queen Bed, Kitchen ### Highlights Balcony Separate dining area Separate sitting area Soundproofed Air conditioning Kitchen Refrigerator Flat-screen TV - Sleeps 2 - 1 Queen Bed ![1 bedroom, in-room safe, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/16000000/15840000/15833600/15833563/7ce42716.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Apartment ### Highlights Balcony Separate dining area Separate sitting area Soundproofed Air conditioning Kitchen Refrigerator Flat-screen TV - 8998 sq ft - 1 bedroom - Sleeps 3 - 1 Queen Bed ![Comfort Studio](https://images.trvl-media.com/lodging/16000000/15840000/15833600/15833563/aba7b5e7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Studio ### Highlights Balcony Separate dining area Separate sitting area Soundproofed Air conditioning Kitchen Refrigerator Flat-screen TV - 1000 sq ft - Sleeps 2 - 1 Queen Bed ![Economy Apartment, Kitchen](https://images.trvl-media.com/lodging/16000000/15840000/15833600/15833563/c75913d6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Economy Apartment, Kitchen ### Highlights Balcony Separate dining area Separate sitting area Soundproofed Air conditioning Kitchen Refrigerator Flat-screen TV - 1 bedroom - Sleeps 2 - 1 Queen Bed ![Comfort Apartment, 1 Bedroom](https://images.trvl-media.com/lodging/16000000/15840000/15833600/15833563/ff828bea.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Apartment, 1 Bedroom ### Highlights Balcony Separate dining area Separate sitting area Soundproofed Air conditioning Kitchen Refrigerator Flat-screen TV - 1 bedroom - Sleeps 2 - 1 Queen Bed ![1 bedroom, in-room safe, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/16000000/15840000/15833600/15833563/7ce42716.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Apartment ### Highlights Balcony Separate dining area Separate sitting area Soundproofed Air conditioning Kitchen Refrigerator Flat-screen TV - 1 bedroom - Sleeps 2 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMontego-Bay-Hotels-Sandcastles-Beach-Resort.h15833563.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMontego-Bay-Hotels-Sandcastles-Beach-Resort.h15833563.Hotel-Information) ## About the area Located in Ocho Rios, Sandcastles Beach Resort is on a private beach. The area's natural beauty can be seen at Jamaica Beaches and Dunn's River Falls. Traveling with kids? Consider Reggae Xplosion Museum and Shaw Park Botanical Gardens. Discover the area's water adventures with kayaking and scuba diving nearby, or enjoy the great outdoors with horse riding and mountain climbing. [Visit our Ocho Rios travel guide](https://www.expedia.ca/Ocho-Rios.dx553248635209673480) [View more Resorts in Ocho Rios](https://www.expedia.ca/Ocho-Rios-Resort-Hotels.d553248635209673480-aaResortHotels.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C18.40618%2C-77.10763&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=9zjllxp6h4E1Mn_gZmjA1kUU3gw=) Main Street, Ocho Rios, St. Ann ### What's nearby - Turtle River Park - 1 min walk - 0.0 km - Turtle Beach - 3 min walk - 0.3 km - Ocho Rios Fort - 15 min walk - 1.3 km - Mystic Mountain - 4 min drive - 3.2 km - Dunn's River Falls - 6 min drive - 4.5 km ### Getting around - Sir Donald Sangster Intl. Airport (MBJ) - 100 min drive ### Restaurants - ‪Boulangerie - ‬11 min walk - ‪Mongoose Jamaica - ‬7 min walk - ‪Jimmy Buffett's Margaritaville (Ocho Rios) - ‬5 min walk - ‪Pier 8 - ‬8 min walk - ‪Cafe Express - ‬3 min walk ## About this property ### Sandcastles Beach Resort Family-friendly resort near Jamaica Beaches Consider a stay at Sandcastles Beach Resort and take advantage of a beach bar, a terrace, and a garden. Active travelers can enjoy fitness classes at this resort. Treat yourself to a Swedish massage or a manicure/pedicure at the onsite spa. The on-site restaurant offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a playground and dry cleaning/laundry services. You'll also enjoy the following perks during your stay: - An outdoor pool - Free self parking - Limo/town car service, full breakfast (surcharge), and an outdoor tennis court - Supervised childcare (surcharge), a nature reserve, and 1 meeting room Room features All guestrooms at Sandcastles Beach Resort include thoughtful touches such as air conditioning and separate sitting areas, as well as amenities like free WiFi and safes. Other amenities include: - Bathrooms with tubs or showers and free toiletries - Flat-screen TVs with cable channels - Balconies, separate sitting areas, and separate dining areas ## Similar properties ![Daily cooked-to-order breakfast (USD 34 per person)](https://images.trvl-media.com/lodging/90000000/89150000/89146200/89146175/f59ed585.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sago Palm Hotel Ocho Rios - Pool - Spa - Parking included - Free WiFi 9.0 Wonderful 185 reviews CA $232 CA $269 total includes taxes & fees Nov 26 - Nov 27 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-26&endDate=2025-11-27&selected=89146175&PinnedHotelID=89146175&HadPinnedHotel=true®ionId=-1&adults=2) ![On the beach, white sand](https://images.trvl-media.com/lodging/19000000/18330000/18326900/18326812/e4f1339d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### SandCastles Deluxe Beach Resort Ocho Rios - Pool - Kitchen - Washer - Dryer 7.2 Good 107 reviews CA $163 CA $183 total includes taxes & fees Nov 26 - Nov 27 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-26&endDate=2025-11-27&selected=18326812&PinnedHotelID=18326812&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/28000000/27380000/27374800/27374778/d1e9dfd1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hillview at Mystic Ridge Ocho Rios - Pool - Spa - Parking included - Free WiFi 7.2 Good 332 reviews CA $126 CA $141 total includes taxes & fees Nov 10 - Nov 11 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-10&endDate=2025-11-11&selected=27374778&PinnedHotelID=27374778&HadPinnedHotel=true®ionId=-1&adults=2) ![Private beach](https://images.trvl-media.com/lodging/1000000/910000/903200/903195/62063e04.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fisherman's Point Resort Ocho Rios - Pool - Kitchen - Parking included - Free WiFi 5.8 496 reviews CA $120 CA $155 total includes taxes & fees Nov 26 - Nov 27 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-26&endDate=2025-11-27&selected=903195&PinnedHotelID=903195&HadPinnedHotel=true®ionId=-1&adults=2) ![Family Room, 2 Queen Beds](https://images.trvl-media.com/lodging/79000000/78180000/78175700/78175609/e3058c33.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ocean View Beach Hotel Ocho Rios - Parking included - Free WiFi - Air conditioning - Laundry 8.2 Very good 216 reviews CA $138 CA $161 total includes taxes & fees Oct 30 - Oct 31 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=78175609&PinnedHotelID=78175609&HadPinnedHotel=true®ionId=-1&adults=2) ![6 bars/lounges, 2 swim-up bars, 2 poolside bars](https://images.trvl-media.com/lodging/2000000/1280000/1279900/1279854/79c2afed.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Riu Ocho Rios - All Inclusive Ocho Rios - On private beach - Pool - Hot tub - Breakfast included 8.2 Very good 2,829 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-11&endDate=2025-11-12&selected=1279854&PinnedHotelID=1279854&HadPinnedHotel=true®ionId=-1&adults=2) ![4 outdoor pools, sun loungers, lifeguards on site](https://images.trvl-media.com/lodging/10000000/9030000/9022300/9022224/9d4196d6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Moon Palace Jamaica – All Inclusive Ocho Rios - Pool - Hot tub - All-inclusive - Spa 8.2 Very good 1,845 reviews CA $502 CA $558 total includes taxes & fees Nov 5 - Nov 6 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-05&endDate=2025-11-06&selected=9022224&PinnedHotelID=9022224&HadPinnedHotel=true®ionId=-1&adults=2) ![Beach/ocean view](https://images.trvl-media.com/lodging/89000000/88320000/88313800/88313772/a4f9dcba.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sand And Tan Beach Hotel Ocho Rios - On private beach - Breakfast included - All-inclusive - Spa 7.8 Good 250 reviews CA $164 CA $182 total includes taxes & fees Oct 29 - Oct 30 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=88313772&PinnedHotelID=88313772&HadPinnedHotel=true®ionId=-1&adults=2) ![Mini-fridge, microwave, oven, dishwasher](https://images.trvl-media.com/lodging/94000000/93830000/93828700/93828696/f09f75a6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### A taste of Jamaica Lavern place Ocho Rios - Pool - Parking included - Free WiFi - Air conditioning 9.0 Wonderful 33 reviews CA $118 CA $138 total includes taxes & fees Nov 26 - Nov 27 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-26&endDate=2025-11-27&selected=93828696&PinnedHotelID=93828696&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior](https://images.trvl-media.com/lodging/1000000/890000/886400/886304/1deb53fd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Silver Seas Hotel Ocho Rios - Free WiFi - Restaurant - Air conditioning - Breakfast available 6.2 736 reviews CA $81 CA $103 total includes taxes & fees Oct 29 - Oct 30 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=886304&PinnedHotelID=886304&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - 24-hour roundtrip airport shuttle on request for a surcharge - Area shuttle (surcharge) - Shopping center shuttle (surcharge) - Limo/town car service - Free self parking on site ### Food and drink - Daily full breakfast available 6:00 AM to 9:00 AM for a fee: USD 10 to 20 per person - A bar/lounge - A beach bar - A restaurant ### Things to do - 24-hour gym - Fitness classes - Full-service spa - Outdoor pool - Outdoor tennis court - Playground ### Family friendly - Babysitting (surcharge) - In-room kitchen - In-room microwave - In-room refrigerator - Laundry facilities - Outdoor pool - Playground - Separate in-room dining area - Soundproofed rooms - Supervised activities for children (surcharge) ### Conveniences - Laundry facilities - Limited-hour front desk - Luggage storage ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance ### Business services - Business center - Conference center - Meeting room ### Outdoors - Garden - In a nature reserve - On a private beach - Picnic area - Terrace ### Full-service spa - Deep-tissue massages - Manicures/pedicures - Spa open daily - Spa treatment rooms - Swedish massages - Thai massages ### Accessibility - No elevator ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Bathtub or shower - Free toiletries - Hair dryer - Private bathroom - Towels provided ### Entertainment - Flat-screen TV with cable channels ### Food and drink - Cleaning supplies - Coffee/tea maker - Cookware, dishware, and utensils - Freezer - Kitchen - Limited room service - Microwave - Oven - Refrigerator - Separate dining area - Stovetop ### More - Air conditioning - Iron/ironing board - Safe - Separate sitting area - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 5:00 PM Contactless check-in available Minimum check-in age: 18 ### Check-out Check-out before 11:00 AM Contactless check-out available ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation The front desk is open daily from 7:00 AM - 5:00 PM Front desk staffed during limited hours This property doesn't offer after-hours check-in ### Access methods Front desk (limited hours), key retrieval ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Cleaning fee: USD 30 per accommodation, per stay We have included all charges provided to us by the property. ### Optional extras - Fee for full breakfast: approximately USD 10 to 20 per person - Airport shuttle fee: USD 170.00 per vehicle (roundtrip) - Housekeeping is available for an additional fee The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards; cash is not accepted Cashless transactions are available This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators Guests under 16 years old are not allowed in the spa ### Property is also known as Sandcastles Ocho Rios Condo SandCastles Resort SandCastles Ocho Rios Sandcastles Resort Jamaica Sand Castles Resort Jamaica/Ocho Rios Sand Castles Ocho Rios Sand Castles Hotel Ocho Rios SandCastles Ocho Rios Hotel SandCastles Hotel Sandcastles Beach Resort Ocho Rios Sandcastles Beach Ocho Rios Sandcastles Resort Ocho Rios Sandcastles Beach Resort Resort Sandcastles Beach Resort Ocho Rios Sandcastles Beach Resort Resort Ocho Rios ## Frequently asked questions ### Does Sandcastles Beach Resort have a pool? > Yes, this property has an outdoor pool. ### Is Sandcastles Beach Resort pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Sandcastles Beach Resort? > Self parking is free at this property. ### What time is check-in at Sandcastles Beach Resort? > Check-in start time: 3:00 PM; Check-in end time: 5:00 PM. After-hours check-in is not available. ### What time is check-out at Sandcastles Beach Resort? > Check-out is at 11:00 AM. ### Does Sandcastles Beach Resort provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of USD 170.00 per vehicle applies. ### Where is Sandcastles Beach Resort located? > This family-friendly Ocho Rios resort is within a 5-minute walk of Turtle River Park and Jamaica Beaches. Dunn's River Falls is 2.2 mi (3.5 km) away. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Sandcastles Beach Resort Reviews 5.6 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 6.0 Cleanliness ### 8.4 Location ### 5.8 Staff & service ### 6.0 Eco-friendliness ### 5.8 Property conditions & facilities 10 - Excellent 9 8 - Good 13 6 - Okay 5 4 - Poor 10 2 - Terrible 18 ### 8/10 Good #### Kai Jul 25, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The rooms are like private apartments, convenient for a short stay. Very clean and friendly staff members. The professionalism was great. ##### Kai Stayed 3 nights in Jul 2025 ### 8/10 Good #### Dave Mar 25, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Everything at Sandcastles was good Expedia make the check in experience terrible but that is not on the resort. ##### Dave Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Berchum Jul 30, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Our apartment was clean and nice 👌 fully equipped. I would definitely stay there again. I also liked how everything outside are in close proximity to the property. ##### Berchum Stayed 4 nights in Jul 2024 ### 10/10 Excellent #### loraine Sep 12, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities clean quiet ##### loraine Stayed 3 nights in Sep 2023 ### 10/10 Excellent #### Yvonne Jul 11, 2023 Quiet, however, since there are no elevators, help with our suitcases would be nice ##### Yvonne Stayed 7 nights in Jul 2023 ### 4/10 Poor #### Garnett Oct 22, 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities I stay at sandcastle in the pass and it was wonderful The property is too old and dirty, mold in bathroom ceiling and dirt by the window. I stayed in A6 , really needs upgrade and redo. ##### Garnett Stayed 4 nights in Oct 2023 ### 2/10 Terrible #### yolanda May 29, 2023 Disliked: Cleanliness, staff & service, property conditions & facilities This place has gone downhill. Should've listened to the transportation driver who shared horror stories from other guests who stayed here. ##### yolanda ### 10/10 Excellent #### Sadian Aug 23, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything was great, didn't like that my room didn't have a bigger couch or a sleeper couch ##### Sadian Stayed 7 nights in Aug 2023 ### 4/10 Poor #### Verified traveller Aug 23, 2016 Disliked: Cleanliness, property conditions & facilities, room comfort #### Friendly staff, filthy room all over. The front desk staff was great. The room was the most disgusting room I had ever seen. I left the hotel after 1 hour and checked into another hotel. I could not breathe with the bleach scent and definitely did not want my skin to tough anywhere in that room. ##### Verified traveller ### 8/10 Good #### Ellen Mar 14, 2025 Liked: Cleanliness, amenities It was a nice quiet and great location property. The apartment had issues: The stove only had 1 of 4 burners that worked call for maintenance and the guy had no clue as to how to fix it and he never came back. There was a leak from under the wall to the next unit. The balcony was rusty and the doors were very worn and hard to close. Front desk service needs work, training or a means of ingo that connects with the online reservation portal. Expedia did not give me the owners name or apartment number when I booked. The property had to research an available unit for me. The cleaning representative that I had was very friendly and made sure I got items of linen and help for the unfixable stove. ##### Ellen Stayed 5 nights in Mar 2025 ### 2/10 Terrible #### Paula Apr 9, 2024 Disliked: Property conditions & facilities There was no hot water in the unit. No water coming out of the hot water spigot. Mildew on walls in the unit. I was unable to shower and no staff on site up to noon time to fix the problem. ##### Paula Stayed 2 nights in Apr 2024 ### 2/10 Terrible #### Verified traveller Dec 31, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort They over booked the place when I got there the receptionist ask for my name and after that she simply told me there’s no reservation for. I then called the booking number several time before I get a text saying “ I’m driving will contact the front desk” Approximately 47 minutes later I was then told by the front desk that my reservation has been moved to another hotel. When I drove over to the new hotel I was then told that there’s no rooms available except for one night stay at another hotel. I booked for Two night stay at a decent location and after an extensive wait time to be checked in I was offer 1 night stay at a location which didn’t seems safe in my opinion. I requested a refund on the 27th December 2024 and still haven’t been contacted by anyone ##### Verified traveller Stayed 2 nights in Dec 2024 ### 2/10 Terrible #### yolanda May 29, 2023 Disliked: Cleanliness, staff & service, property conditions & facilities They do not answer calls nor text messages. No housekeeping services at all. Mold on the bathroom ceiling and sink. Missing lightbulbs in every room. Front desk sends messages also withoutaresponse. I will never return. ##### yolanda ### 4/10 Poor #### Eartha Nov 27, 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities I stayed at the property 11/24 - 27. I have not seen a housekeeper in those 4 days. I had to live with the garbage and dirty linnen. Thank G-d i was alone. The backdoor and windows were closed BUT NOT LOCKED! I didn't realize untill the next day that it was a sliding door. The apartment is on the ground floor. Anyone could have opened the door and window and enter the apartment while i was asleep on Friday night. That is unacceptable! ##### Eartha Stayed 3 nights in Nov 2023 ### 4/10 Poor #### Jheanell Feb 18, 2024 Disliked: Cleanliness, property conditions & facilities Sandcastles is in a great location and is a good property if you are looking for something outside of the typical marble resort. The security staff and gate staff were wonderful and personable. The unit we stayed in was awful (some are privately owned and rented, some are owned and rented by the resort. I don't know which one ours was). The kitchen was terrible, very little in the way of cookware and some of the dishes were cracked and broken. There were no glasses available , just plastic that had seen better days. Not even a sharp knife or pair of scissors available. The twin beds only had a sheet, I had to use one of our towels to cover my kids. This was extra annoying as we only got a couple of towels to begin with, which were never replaced because the room was never cleaned. We requested bath mats but they never came. This property has so much potential, it's too bad that our experience was in apartment D7. ##### Jheanell Stayed 3 nights in Feb 2024 ### 2/10 Terrible #### CANUTE Aug 15, 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities THE CHECK IN AND OUT PROCEDURE WAS AWFUL; THE ROOM WAS DIRTY,HARDLY ANY LIGHT IN THE ROOM, BULBS MISSING. ITEMS MISSINGFROM THE KICHEN THE WOMAN MANAGER AND FRONT DESK STAFF TELL LIES, THERE SHOU'LD BE IN PRISON. THE ROOM IS NOT FIT FOIR A DOG. TRAVELOCITY WI LL GET A BAD REVIEW BECAUSE OF THIS SO CALL HOTEL, VERY NASTY. THE WAS NOT EQUIPT AS ADVERTISED. THE JAMAICA GOVERNMENT SHOULD CLOSED DOWN THIS DIRTY PLACE. I AM TALKING TO MY LAWYER ABOUT REPORTINGF THE MANAGER AND STAFF TO LOCAL GLEANER NEWS PAPER. NO STANDBY GENERATOR, I HAD TOI CUT MY STAY SHORT, I LOST MONEY THE PLACE IS NO GOOD. I WOULD NEVER RECOMMEND THIS PROPERTY TO ANYONE. TRAVELOCI TY SHOULD DROP THEM, BAD REVIEW REGARDS CANUTE SIMPSON ##### CANUTE ### 2/10 Terrible #### Lakisha Feb 18, 2025 Disliked: Cleanliness, staff & service, amenities This place should not be listed on any booking site. Only as air b & b’s. I picked this place because of the location and amenities, Ocean front with a stove and close to bars and restaurants. Unfortunately I was not able to check in at the location. This place is not a resort! No computer and no way to contact or locate your reservation. This information should be listed and noted by Expedia prior to my arrival,So I was stranded in Jamaica on my birthday, out of the country, with no where to stay. An Expedia representative did assist me, in finding a new location. I was so anxious I agreed to the first location. Which meant I didn’t get the stove, beach front, and location to certain restaurants that I had planned my trip around. Did I mention it was my birthday. Ok. I did contact sandcastle the day before to let them know my flight arrives at 5pm, so I wanted to know how to check in. He said, “as long as you’re here by 10pm, you should be fine.”I arrived around 9:40pm. And yes, the young lady at the desk left at 10pm. Which meant I had to go find somewhere else to stay. I ended up staying at Sago Palm, which was a really nice hotel. To this day, 1/28/25, I still haven’t heard anything from sandcastle 6 days after my check in date. I am doing everything in my power to remove this place as a resort location. This should be illegal, it’s definitely scam likely! I’m not saying your experience will be the same, just make sure you get an exact address before you head to Jamaica. ##### Lakisha Stayed 4 nights in Jan 2025 ### 2/10 Terrible #### Cecelia Dec 4, 2022 Disliked: Staff & service, amenities, property conditions & facilities When we arrived at Sandcastle Resort in the evening, we couldn’t see the property well as it was dark. However, in the morning when i opened the curtains, I realized we hadn’t gotten the ocean view room that we booked, instead, we had a view of the parking lot. I spoke with the young woman at the desk and was told she would have to contact the owner and let the owner know the situation and then call us back; she never called back and the owner never called. When we returned to the desk and asked again about our room (no one at the desk answered our calls), we were told the owner didn’t have any ocean view rooms available. I asked it another owner had an ocean view room and what could be done to remedy the situation; I was told there was nothing they could do. On the third day, we asked to have our room cleaned and the housekeeper (who was lovely) said she never received the message so the room wasn’t cleaned. The bottom line is: customer service was lacking, we didn’t get what we paid for and the cleanliness of the premises was less than desired so Expedia found another property for us. It was not the way we wanted to begin our stay in Jamaica. I would not stay at Sandcastle Resort in the future and I would not recommend It. ##### Cecelia ### 10/10 Excellent #### Desmond May 23, 2025 ##### Desmond Stayed 5 nights in Jan 2025 ### 8/10 Good #### Ma Catalina May 7, 2025 Liked: Property conditions & facilities ##### Ma Catalina Stayed 2 nights in Apr 2025 ### 8/10 Good #### Vee Feb 28, 2025 Liked: Cleanliness, staff & service, property conditions & facilities ##### Vee Stayed 2 nights in Feb 2025 ### 2/10 Terrible #### Gregory Feb 10, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities ##### Gregory Stayed 1 night in Feb 2025 ### 2/10 Terrible #### Sanguanell Jan 8, 2025 ##### Sanguanell Stayed 2 nights in Dec 2024 ### 6/10 Okay #### Melvin Jul 24, 2024 Liked: Property conditions & facilities Disliked: Cleanliness, amenities Overall i enjoyed my experience but lighting of the rooms could be improved except for the bathroom. ##### Melvin Stayed 6 nights in Jul 2024 ### 6/10 Okay #### NAKIYA Mar 14, 2024 Liked: Cleanliness ##### NAKIYA Stayed 3 nights in Mar 2024 ## Expedia's Latest Trends ### Hotels > [Excellence Oyster Bay - 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