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The Royal Sonesta Minneapolis Downtown – Avis

4.5 out of 5
The Royal Sonesta Minneapolis Downtown
35 S 7th St, Minneapolis, MN

Avis

8,8

Excellent

Note de 10 – Excellent, d’après 696 avis sur 1127." "
Note de 8 – Bien, d’après 260 avis sur 1127." "
Note de 6 – Acceptable, d’après 85 avis sur 1127." "
Note de 4 – Médiocre, d’après 45 avis sur 1127." "
Note de 2 – Terrible, d’après 41 avis sur 1127." "

9,0/10

Propreté

9,0/10

Service et personnel

8,6/10

Commodités

9,0/10

État et installations de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 – Excellent

Olivier

Séjour de 3 nuits en octobre 2023
Brittany a répondu le 1 nov. 2023
Hello Oliver, Thank you for your 10 of 10 rating! We are so happy you enjoyed your stay at the Royal Sonesta Minneapolis.

10/10 – Excellent

Alexandre

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The best : Super propre et lit comfortable. The worst: Beaucoup d'itinerant dans le coin.
Séjour de 3 nuits en octobre 2023
Dan a répondu le 11 oct. 2023
Hello Alexandre, Thank you for your comments and rating of the hotel experience. We would appreciate an opportunity to welcome you back soon.Best regards

10/10 – Excellent

Tony

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mai 2024

2/10 – Terrible

Dan

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Horrible view
Séjour de 1 nuit en mai 2024
Gabrianna Vazquez a répondu le 24 mai 2024
Dear Dan,On behalf of The Royal Sonesta Team we sincerely apologize for the inconvenience you may have experienced during your stay with us. We appreciate your feedback, in hopes of preventing this from reoccurring in the future. Thank You

10/10 – Excellent

Ryan, Northbrook

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Close to stadium, nice hotel
Séjour de 1 nuit en mai 2024
The Royal Sonesta Team a répondu le 24 mai 2024
Dear Ryan,Thank You for sharing feedback with us about your recent stay at The Royal Sonesta Downtown Minneapolis. We look forward to you returning to stay with us again in the near future.Thank You

10/10 – Excellent

Mark

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent Stay
Séjour de 1 nuit en mai 2024
Dan a répondu le 21 mai 2024
Hello Mark, Thank you for providing feedback on your recent experience. We appreciate the 5 out of 5 rating. Hope to have the opportunity to welcome you back in the near future.Best regards

10/10 – Excellent

Lynn

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice staff, clean public areas. Was there for a conference.
Séjour de 1 nuit en mai 2024
The Royal Sonesta Front Desk a répondu le 22 mai 2024
We are so glad that your stay was wonderful. Please come and stay at The Royal Sonesta- Downtown Minneapolis again. Thank you.

8/10 – Bien

Rychmel

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It was nice and clean. We had a great time being there.
Séjour de 2 nuits en mai 2024
Dan a répondu le 21 mai 2024
Hello Rychmel,Thank you for your kind comments of your recent visit to The Royal. It would be wonderful to have the opportunity to welcome you back soon.

10/10 – Excellent

Rebecca, La Porte City

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very pretty hotel, staff was super nice and let us check in a little early.
Séjour de 1 nuit en mai 2024
The Royal Sonesta - Front Desk a répondu le 20 mai 2024
We are glad your stay was pleasant at The Royal Sonesta -Downtown Minneapolis. We look forward to having you stay with us in the near future. Thank you.

10/10 – Excellent

Mica

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
My boyfriend and I stayed here during the first round of the NBA playoffs. The staff were so incredibly kind and attentive.
Séjour de 5 nuits en avril 2024
Gabrianna Vazquez a répondu le 19 mai 2024
Thank you so much for taking the time to leave us a review regarding your recent stay with us! We sincerely appreciate your feedback about our Staff and we look forward to hosting your next stay with us!

8/10 – Bien

Karla

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Perfect location! We were able to get around to most of our destinations by foot. The staff was nice, hotel was clean..thats a win win in my book. I would definitely stay there again if I were to ever need to come back to Minneapolis.
Séjour de 2 nuits en mai 2024
Dan a répondu le 17 mai 2024
Hi Karla,Thank you for the wonderful review! We truly appreciate your business and hope you have the opportunity to revisit Minneapolis.Best regards

6/10 – Acceptable

Andrew C

Voyage en famille
Did not automatically clean your room, I can understand eco friendly but not picking up trash ?
Séjour de 3 nuits en mai 2024
Dan a répondu le 14 mai 2024
Hello Andrew, Thank you for your feedback on your recent stay. We do provide housekeeping service upon request or on the 4th day of your stay. Hope to have the opportunity to welcome you back soon.Best regards

10/10 – Excellent

YuanYuan

Voyage en famille, Voyage en groupe, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Quite, clearly, friendly
Séjour de 3 nuits en mai 2024
The Royal Sonesta Front Desk a répondu le 14 mai 2024
We are so glad that your stay was amazing. Please come and stay at The Royal Sonesta- Downtown Minneapolis again. Thank you.

10/10 – Excellent

Richard

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Excellent location with friendly staff
Séjour de 1 nuit en mai 2024
Dan a répondu le 14 mai 2024
Hi Richard, Thank you for the 5 out of 5 rating on your recent experience. We appreciate your comments regarding location and our exceptional team. Looking forward in welcoming you back soon.Best regards

10/10 – Excellent

FAVI

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
The Royal Sonesta Front Desk a répondu le 14 mai 2024
We are so glad that your stay was wonderful. Please come and stay at The Royal Sonesta- Downtown Minneapolis again. Thank you.

10/10 – Excellent

Ginger

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very good food onsite. Didn't get adjoining rooms as I requested.
Séjour de 2 nuits en mars 2024
Dan a répondu le 10 mai 2024
Hi Ginger, Thank you for your feedback on the recent experience. Pleased to hear you enjoyed Wood + Paddle eatery.Hope to welcome you back on your next trip to Minneapolis.Best regards

8/10 – Bien

John

Voyage en famille
Points forts : Service et personnel
Bathroom sink was clogged. Only one receptionist on duty when we arrived at 11 am, long wait for service
Séjour de 1 nuit en mai 2024
Dan a répondu le 10 mai 2024
Hello John, We truly appreciate your comments and we would like to apologize for the delay at check in. Hope to have the opportunity to welcome you back soon.Best regards

10/10 – Excellent

McKayla

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Love how conveniently located the hotel is to Target Field, Target Center and music venues. Super clean hotel!
Séjour de 2 nuits en mai 2024
The Royal Sonesta Front Desk a répondu le 7 mai 2024
We are so glad that your stay was amazing. Please come and stay at The Royal Sonesta- Downtown Minneapolis again for another memorable stay. Thank you.

6/10 – Acceptable

Katherine, Augusta

Voyage de couple
Points forts : Propreté, service et personnel
The staff was great and the room was clean. However, walls were thin and could here the neighbors phone beep and their conversations. Weird layout overlooking a storage room. Love the location and how close it is to entertainment, restaurants, and bars.
Séjour de 1 nuit en mai 2024
The Royal Sonesta Front Desk a répondu le 6 mai 2024
We apologize for the inconvenience. We hope to have you return back to The Royal Sonesta. and we provide you with a room upgrade.

8/10 – Bien

Lindsay

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The room was clean and the check in process was qyick and easy. The wifi was easy to connect to and i am not tech savvy but even i was able to connect my phone to the tv and watch what i wanted off of my peacock app. While you can occasionally hear people in the hall, the room overall was very quiet. The staff were very helpful and friendly. I plan on staying here again the next tjme j go to Minneapolis.
Séjour de 1 nuit en mai 2024
The Royal Sonesta Front Desk a répondu le 6 mai 2024
We are so glad that your stay was wonderful. Please come and stay at The Royal Sonesta- Downtown Minneapolis again. Thank you.

10/10 – Excellent

Eric, Rapid City

Séjour de 2 nuits en avril 2024

10/10 – Excellent

Kohl

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en avril 2024
The Royal Sonesta Front Desk a répondu le 5 mai 2024
We are glad your stay was wonderful at The Royal Sonesta -Downtown Minneapolis. We look forward to having you stay with us in the near future. Thank you.

10/10 – Excellent

Ian

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was well suited for going to NBA games.
Séjour de 3 nuits en avril 2024
The Royal Sonesta - Front Desk a répondu le 2 mai 2024
We are so glad that your stay was amazing. Please come and stay at The Royal Sonesta- Downtown Minneapolis again for a memorable stay. Thank you.

6/10 – Acceptable

scott

Points forts : Service et personnel, état et installations de l’hébergement
Séjour de 2 nuits en avril 2024
Dan a répondu le 2 mai 2024
Hi Scott, Thank you for providing feedback regarding your most recent stay. We would appreciate the opportunity to welcome you back in the near future.Best regards

10/10 – Excellent

Danielle

Séjour de 2 nuits en avril 2024
Dan a répondu le 21 mai 2024
Hi Danielle, We truly appreciate the 5 out of 5 rating on your recent experience in Minneapolis. Looking forward to welcoming you back in the near future.Best regards

4/10 – Médiocre

Chelsea

Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté, commodités
There was no Parking at all! Paid $62 for 3 nights. They had no daily cleaner so if you sleep into the afternoon your room stays unkept. We had to ask the front to come get our garbage. We had to ask for more Toilet paper because we had no one come to clean our room. Definitely would not stay here again.
Séjour de 3 nuits en avril 2024
Dan a répondu le 29 avr. 2024
Hello Chelsea,Thank you for your feedback on your recent stay. Sorry to hear about the parking challenges. The ramp located under the hotel is not owned or operated by the hotel. At times, events in the downtown area can fill the ramp to capacity. In the event you would like to discuss in more detail, please reach out directly to the hotel and ask for the General Manager.Best regards

10/10 – Excellent

Ted

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Great location close to restaurants and theaters.
Séjour de 1 nuit en avril 2024
Dan a répondu le 29 avr. 2024
Hi Ted, Thank you for your wonderful 5 out of 5 rating on the recent experience. The hotel is located at the center of downtown Minneapolis and in walking distances to many venues. Hope to see you soon!Best regards

10/10 – Excellent

Jackie

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I liked the location close to everything i had planned for weekend.
Séjour de 2 nuits en avril 2024
Dan a répondu le 29 avr. 2024
Hello Jackie, Thank you for providing such a wonderful review and rating. The hotel is at city center and located near many venues. Hope to see you very soon for another getaway.Best regards

8/10 – Bien

Stacey

Voyage en groupe
Points forts : Propreté, commodités et état et installations de l’hébergement.
I called a month in advance of our booking to ask about acceptable forms of payment. The front desk woman I spoke to on the phone told me that my friends and I could split the room if we wanted and that we could pay credit/cash/debit. Upon arriving for our booking on April 26th (at about 9pm) after a 7hr drive, the nice man at the counter said sorry but he couldn't split the room between the 3 of us or accept cash. He got the female overnight manager to come and talk to us, and she hastly said she could just cancel our booking for free, which would've meant we'd have no where to stay. This was stressful as my friends and I had taken out cash to pay for our room and took the time to call and ask about forms of payment in advance of our stay. Everything else but that, was lovely.
Séjour de 2 nuits en avril 2024
Dan a répondu le 29 avr. 2024
Hello Stacey, Thank you for your feedback on your recent stay. In the event you would like to discuss in more detail, please reach out directly to the hotel and ask for the General Manager.Best regards

10/10 – Excellent

Dalton

Voyage en famille, Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
If your seeing an event at the target center stay here!
Séjour de 2 nuits en avril 2024
Dan a répondu le 29 avr. 2024
Hello Dalton, Thank you for taking time to provide feedback on your stay. Yes, the hotel is located at the center of Minneapolis and close to many venues. Look forward to welcoming you back in the near future.Best regards

2/10 – Terrible

Janet

Points faibles : État et installations de l’hébergement
Way to much money for a one day stay & no continental breakfast for the price of a stay that definitely should be included... Big rip off & to be out by 11am or they charge again & yet the Marriott right across the street u can stay till noon... Highly disappointed 😞
Séjour de 1 nuit en avril 2024
The Royal Sonesta - Front Desk a répondu le 28 avr. 2024
We apologize for the inconveniences that have occurred during your recent stay but we do appreciate your feedback. Thank you.

8/10 – Bien

Ghislain

Séjour de 1 nuit en avril 2024
The Royal Sonesta Front Desk a répondu le 12 mai 2024
We apologize for the inconveniences that have occurred during your recent stay. We hope to have you return back to The Royal Sonesta. an provide you with a room upgrade.

10/10 – Excellent

Richard

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Brittany a répondu le 28 avr. 2024
Hi Richard, Thank you for your wonderful rating! We are so glad you had a great stay. We look forward to your next trip!

10/10 – Excellent

John

Points forts : Propreté
Séjour de 2 nuits en avril 2024
Brittany a répondu le 28 avr. 2024
Hi John, Thank you for your 5 out of 5 rating! We look forward to seeing you on your next trip to the Twin Cities.

8/10 – Bien

Shang Jin

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
N/A
Séjour de 2 nuits en avril 2024
Dan a répondu le 23 avr. 2024
Hello Shang Jin, Thank you for taking time to provide feedback on your recent stay. Hope to have the opportunity to welcome you back soon.Best regards

10/10 – Excellent

Tamara

Séjour de 4 nuits en avril 2024
The Royal Sonesta Front Desk a répondu le 12 mai 2024
We are so glad that your stay was wonderful. Please come and stay at The Royal Sonesta- Downtown Minneapolis again. Thank you.

10/10 – Excellent

Nancy

Voyage en famille
Points forts : État et installations de l’hébergement
We enjoyed our stay. The staff were very friendly. Our room was very clean and comfortable.
Séjour de 1 nuit en avril 2024
Dan a répondu le 22 avr. 2024
Hi Nancy, Thank you so much for your feedback and 5 out of 5 rating. We hope to welcome you back soon.Best regards

10/10 – Excellent

Gordy

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
The Royal Sonesta Front Desk a répondu le 12 mai 2024
We are so glad that your stay was amazing. Please come and stay at The Royal Sonesta- Downtown Minneapolis again. Thank you.

10/10 – Excellent

Toni

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I will definitely use this as my go to hotel when we come for concerts and games. Friendly staff and great clean rooms!! Thank you!!
Séjour de 1 nuit en avril 2024
The Royal Sonesta Front Desk a répondu le 20 avr. 2024
We are glad your stay was great at The Royal Sonesta -Downtown Minneapolis. We are appreciative of the 5 out of 5 review. We look forward to having you stay with us in the near future. Thank you.

10/10 – Excellent

Rochell, MARSHALL

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great area, close to many convention center attractions. Walkable area. Easy to get to. Great amenities
Séjour de 1 nuit en février 2024
Brittany a répondu le 20 avr. 2024
HI Rochell, Thank you for your 5 of 5 rating! We are so glad you enjoyed your stay with us and hope to see you again soon!

10/10 – Excellent

Andrea

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en février 2024
Brittany a répondu le 20 avr. 2024
Hi Andrea, Thank you for your 5 of 5 rating! We hope to see you on your next trip to Minneapolis!

10/10 – Excellent

Julie

Séjour de 5 nuits en avril 2024
The Royal Sonesta Front Desk a répondu le 8 mai 2024
We are so glad that your stay was wonderful. Please come and stay at The Royal Sonesta- Downtown Minneapolis again. Thank you.

8/10 – Bien

Pamela

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Dan a répondu le 17 avr. 2024
Hi Pamela, Thank you for taking time to provide feedback of your recent experience. Hope to be able to welcome you back in the near future. Best regards

8/10 – Bien

Amber, Surrey

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 2 nuits en avril 2024
The Royal Sonesta Front Desk a répondu le 6 mai 2024
We are so glad that your stay was good. Please come and stay at The Royal Sonesta- Downtown Minneapolis again. Thank you.

8/10 – Bien

Brandon

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great place to stay
Séjour de 1 nuit en avril 2024
Dan a répondu le 16 avr. 2024
Hi Brandon,Thank you for your feedback and thank you for choosing to stay at the Royal Sonesta! Hope to see you soon.Best regards

10/10 – Excellent

Dionne

Voyage de couple
Talia the front desk lady was super nice and gave us free drinks tickets.
Séjour de 1 nuit en avril 2024
Dan a répondu le 15 avr. 2024
Hello Dionne, Thank you for your 5 out 5 rating of your recent experience. We always appreciate a shout out for our team members. Look forward to welcoming you back soon.Best regards

8/10 – Bien

Jessica Jolene

Points forts : État et installations de l’hébergement
Séjour de 2 nuits en mars 2024
Dan a répondu le 14 avr. 2024
Hi Jessica, Thank you for taking time to provide feedback regarding you recent stay at the hotel. We hope to have the opportunity to welcome you back soon.Best regards

10/10 – Excellent

Jennifer Ayn

Séjour de 3 nuits en avril 2024
Dan a répondu le 2 mai 2024
Hi Jennifer, Thank you for providing a wonderful 5 out of 5 rating of your recent experience with us. Hope to have the opportunity to welcome you back soon.Cheers

8/10 – Bien

daniel

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff was very welcoming
Séjour de 2 nuits en avril 2024
Dan a répondu le 11 avr. 2024
Hi Daniel, Thank you for your 4 of 5 rating! We are so glad you enjoyed your stay with us and appreciate the wonderful feedback!Best regards

10/10 – Excellent

Randy

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Food, Bar
Séjour de 1 nuit en avril 2024
Dan a répondu le 12 avr. 2024
Hi Randy, Thank you for providing feedback regarding your recent visit. We truly appreciate the 5 out of 5 rating. Hope to welcome you back soon.Cheers