3 piscines extérieures, cabanas (supplément), parasols

Eden Roc Miami Beach – Avis

4.5 out of 5
Eden Roc Miami Beach
4525 Collins Ave, Miami Beach, FL

Avis

8,0

Très bien

Note de 10 – Excellent, d’après 977 avis sur 1993." "
Note de 8 – Bien, d’après 380 avis sur 1993." "
Note de 6 – Acceptable, d’après 288 avis sur 1993." "
Note de 4 – Médiocre, d’après 173 avis sur 1993." "
Note de 2 – Terrible, d’après 175 avis sur 1993." "

8,2/10

Propreté

8,2/10

Service et personnel

8,0/10

Commodités

8,2/10

État et installations de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 – Bien

Madeleine

Séjour de 2 nuits en décembre 2023
The Front Desk Team a répondu le 1 févr. 2024
Madeleine,Thank you for your recent stay with us, and your positive feedback! We hope to see you again soon.

8/10 – Bien

Philippe

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en septembre 2023
Maria Vilchez - Hotel Manager a répondu le 26 sept. 2023
Thank you so much for your feedback! We hope to see you again in the near future!

10/10 – Excellent

Catherine

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en septembre 2023
Maria Vilchez - Hotel Manager a répondu le 26 sept. 2023
Thank you so much for your feedback! We hope to see you again in the near future!

4/10 – Médiocre

ARNAUD

Voyage en famille
Points faibles : Service et personnel, état et installations de l’hébergement
Pas de service On ne se sent pas du tout dans un hôtel 4,5 étoiles Relativement positionné en prix c’est vrai Situation. Géographique positive Chambre correcte même si c était une suite (qui ne fait pas 56m2 c’est sur !) Donc on en a pour son prix rien de plus du tout
Séjour de 7 nuits en août 2023
General Manager a répondu le 29 août 2023
Thank you so much for your comments. We're sorry to hear about any service concerns during your visit, and your comments will be discussed internally, as we are always striving to improve. We hope you will consider giving us another chance soon. Sincerely,Maria VilchezEden RocHotel Manager

6/10 – Acceptable

Julie Michele

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Points faibles : Service et personnel
customer service was not on par with the price. The expedia upgrade was not granted.
Séjour de 4 nuits en février 2023
General Manager a répondu le 16 févr. 2023
Dear Julie,Thank you for choosing our property and for sharing your thoughts. We sincerely apologize for any lapse in service, and we're disappointed to hear about your experience. Our team will discuss your comments to ensure future visits will be exceptional. We greatly appreciate you taking a moment to provide your review, and we hope your overall time in the area was phenomenal. Please consider giving us a second chance to impress you.Sincerely,Maria VilchezEden RocHotel Manager

10/10 – Excellent

caroline

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Super séjour dans ce très bel établissement. Superbe parties communes, chambre avec vue sur l océan et sa terrasse. Le restaurant océan social est super ! Vue sur l océan, bonne cuisine, bon vin. Le personnel est tout juste charmant. Je recommande vivement l Éden roc
Séjour de 1 nuit en août 2022
General Manager a répondu le 18 août 2022
Dear Caroline, We are elated to hear about the experience you had here at Eden Roc Miami Beach. Our restaurants strive to impress and it sounds like The Ocean Social achieved that goal. We will pass on your compliments to the appropriate staff, and we are honored to have earned your recommendation! Sincerely, Martin Smith, General Manager

8/10 – Bien

Romain

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Gros travaux juste à côté ! Pendant toute la durée de notre séjour !
Séjour de 7 nuits en juillet 2022
General Manager a répondu le 9 août 2022
Dear Romain, We are thrilled that you had a great stay at Eden Roc Miami Beach, and we would be honored to have you again. Please come back soon for an even better time. Sincerely, Martin Smith, General Manager

6/10 – Acceptable

Stéphanie

Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Style de l'hotel est magnifique, il y a bien une différence entre le Eden Roc et le Nobu. Cependant, le check-in n'a pu se faire qu'à partir de 17h30, ce qui est inacceptable pour un tel établissement. Aucun avantage ou explication ne nous a été donnée pour ce check-in tardif.
Séjour de 1 nuit en novembre 2021
General Manager a répondu le 19 nov. 2021
Dear Stéphanie, Though we're delighted you loved our chic aesthetics, we do regret your check-in experience. At this time, we are working with limited housekeeping staff, so it is taking us a bit longer to clean and sanitize our guest rooms properly. Our apologies for any inconvenience caused in this respect. Hopefully, your room was to your satisfaction once you received it! Thanks for your feedback, and we look forward to offering you a more impressive stay in the future. Sincerely, Eugenia Dwyer General Manager

6/10 – Acceptable

Mike

Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The smell of the hallways
Séjour de 4 nuits en mai 2024
Nora a répondu le 26 mai 2024
Thank you for being our guest at Eden Roc Miami Beach and taking the time to share your comments. We are delighted to know you were impressed with our service and look forward to welcoming you back again soon. Our team works hard to ensure our guests have a wonderful experience. Apologies for the inconvenience with the smell of the hallways. We hope you will give us another opportunity. Sincerely

10/10 – Excellent

Ailyn

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great
Séjour de 1 nuit en mai 2024
Nora a répondu le 25 mai 2024
Thank you for taking the time to leave us your feedback. We can't wait to welcome you back to Eden Roc Miami Beach. Our team hopes to see you again soon for another memorable stay. Sincerely,

10/10 – Excellent

Luiggber

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Excelente servicio
Séjour de 2 nuits en mai 2024
Roberto Thomae a répondu le 25 mai 2024
Dear Luiggber, Thank you for your feedback, we are happy to learn that you enjoyed your stay with us. We look forward to welcoming you back. Kind regards,

10/10 – Excellent

Trey, Vancouver

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Was a nice getaway for a few days, pretty expensive with all the resort fees however. Staff were friendly and helpful. Spa was great 👌
Séjour de 4 nuits en mai 2024
Roberto Thomae a répondu le 25 mai 2024
Dear Trey, We are very happy to learn that you enjoyed your stay and the spa, we will take your feedback into consideration and pass it along to the appropriate areas. We look forward to welcoming you back.

10/10 – Excellent

Rodolfo

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The lofts are extremely nice
Séjour de 1 nuit en mai 2024
Roberto Thomae a répondu le 25 mai 2024
Dear Rodolfo, Thank you for taking the time to give us your feedback, we are delighted to know you enjoyed the lofts. We look forward to welcoming you back

10/10 – Excellent

Rebecca

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I liked that this property was clean and the employees who worked there were friendly and attentive. The beach was clean and the pool was nice. The service at the restaurant was good as well.
Séjour de 5 nuits en mai 2024
Nora a répondu le 24 mai 2024
Thank you for your glowing review. We're looking forward to your next visit and the opportunity to exceed your expectations once again. Sincerely,

4/10 – Médiocre

Victor

Voyage en groupe
Points forts : Propreté, état et installations de l’hébergement
$150 fee for early check in. Speechless
Séjour de 2 nuits en mai 2024
Nora a répondu le 24 mai 2024
Thank you for being our guest at Eden Roc Miami Beach and taking the time to share your comments. Our team works hard to ensure our guests have a wonderful experience. We hope to see you soon and will give us another opportunity to show you how amazing our hotel truly is. Apologies for any inconvenience. Sincerely

10/10 – Excellent

Roxana Elena

Voyage en famille, Voyage de couple, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good resort overall
Séjour de 4 nuits en mai 2024
Nora a répondu le 24 mai 2024
Thank you for your glowing review. We're looking forward to your next visit and the opportunity to exceed your expectations once again. Sincerely,

10/10 – Excellent

Delvin

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The hotel people was nice, especially the valets. They provided good service
Séjour de 2 nuits en mai 2024
Nora a répondu le 24 mai 2024
Thank you for being our guest at Eden Roc Miami Beach. We look forward to welcoming you back for another amazing visit. Sincerely,

10/10 – Excellent

Julianna

Points forts : Propreté
Séjour de 1 nuit en mai 2024
Roberto Thomae a répondu le 25 mai 2024
Dear Julianna, Thank you for taking the time to rate your stay with us. We look forward to welcoming you back.

10/10 – Excellent

om

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en mai 2024
Nora a répondu le 24 mai 2024
Thank you for taking the time to leave us your feedback. We can't wait to welcome you back to Eden Roc Miami Beach, your home away from home. Sincerely,

10/10 – Excellent

Bryan

Points forts : État et installations de l’hébergement
Séjour de 2 nuits en mai 2024
Nora a répondu le 24 mai 2024
Thank you for taking the time to leave us your feedback. We can't wait to welcome you back to Eden Roc Miami Beach. Our team hopes to see you again soon for another memorable stay. Sincerely,

4/10 – Médiocre

Juliana

Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel
Séjour de 3 nuits en mai 2024
Nora a répondu le 24 mai 2024
Thank you for being our guest and taking a moment to share your feedback. We are really sorry to know you left disappointed. Please know that we do everything we can to make sure our guests have the stay they were expecting. We hope you understand and will give us another opportunity to show you just how amazing our hotel truly is. Sincerely,

8/10 – Bien

Edwin

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Good place amazing views great amenities
Séjour de 3 nuits en mai 2024
The Front Desk Team a répondu le 22 mai 2024
Thank you for staying with us, and thank you for the great review. We hope to see you again soon.

10/10 – Excellent

Jagandeep

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great experience
Séjour de 4 nuits en mai 2024
The Front Desk Team a répondu le 22 mai 2024
Thank you for staying with us, and thank you for the great review. We hope to see you again soon.

8/10 – Bien

Oscar

Points forts : Propreté, service et personnel
Séjour de 4 nuits en mars 2024
The Front Desk Team a répondu le 22 mai 2024
Thank you for staying with us, and thank you for the great review. We hope to see you again soon.

10/10 – Excellent

nicole

Voyage de couple
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Séjour de 3 nuits en mai 2024
Nora a répondu le 21 mai 2024
Thank you for taking the time to leave us your feedback. We can't wait to welcome you back to Eden Roc Miami Beach. Our team hopes to see you again soon for another memorable stay. Sincerely,

8/10 – Bien

Jackie

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
No bottle waters in the rooms. No ice machines around on any of the available floors. Bellman went to get water, but never came back with them. My husband tipped him too quickly.
Séjour de 4 nuits en mai 2024
Nora a répondu le 21 mai 2024
Thank you for being our guest at Eden Roc Miami Beach and taking the time to share your comments. Our team works hard to ensure our guests have a wonderful experience. Apologies for the inconvenience with the bottle of water and the Ice. We will be sure to review with our team as we continue to make improvements. We hope you will give us another opportunity. Sincerely

10/10 – Excellent

Sylvia

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
The Front Desk Team a répondu le 22 mai 2024
Thank you for staying with us, and thank you for the great review. We hope to see you again soon.

6/10 – Acceptable

ROSSELLA MARIA

Voyage en groupe
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Poche sdraio in piscina prezzi extra eccessivi
Séjour de 3 nuits en mai 2024
Nora a répondu le 20 mai 2024
Thank you for being our guest. Our team works hard to ensure our guests have a wonderful experience. It's unfortunate to see that your stay wasn't what you had hoped it would be. Please accept our apologies. We'll work diligently to do better, and we hope to have a chance to earn your confidence in the future. Sincerely,

10/10 – Excellent

Chanay, Pembroke Pines

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very good hotel
Séjour de 3 nuits en mai 2024
Nora a répondu le 21 mai 2024
Thank you for being our guest at Eden Roc Miami Beach. We look forward to welcoming you back for another amazing visit. Sincerely,

8/10 – Bien

Claudia

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Nora a répondu le 21 mai 2024
Thank you for taking the time to leave us your feedback. We can't wait to welcome you back to Eden Roc Miami Beach, your home away from home. Sincerely,

8/10 – Bien

Teshia

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
My stay at the Eden Roc was enjoyable. I love the architecture and the ambiance. The staff were helpful and professional. Eden Roc needs more food options. Eden roc needs to do maintenance on elevators because they are too slow. The lighting in the lobby at night is too dark. Lighting in the hallways leading to the rooms are too dark as well. There is no floor length the mirror. There is no storage space in refrigerator because too many beverage options. There needs to be a microwave. The walls are too thin and I can hear my neighbors. The Eden roc pool menu is misleading. If you order a margarita pitcher it’s not just 40$ it’s 40$ plus the price of the single margarita. This needs to be displayed on the menu and clarified. Also once an order is placed you aren’t able to change it which is unacceptable. If I want a different drink and I’m paying for it then the bar should be able to make adjustments. Overall I enjoyed my stay but Eden roc has room for improvement. Management were amazing and let us check out later than usual. Will be back to see if changes were made. Thanks Eden roc!
Séjour de 2 nuits en mai 2024
Nora a répondu le 20 mai 2024
Thank you for being our guest and for taking a moment to share your feedback. Our team works hard to ensure our guests have a wonderful experience, so we are sorry to hear you had some disappointments. We will be sure to review with our team as we continue to make improvements, and we hope to have a chance to earn your confidence in the future. Sincerely,

10/10 – Excellent

Niraj

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en mai 2024
Nora a répondu le 19 mai 2024
Thank you for your kind words. We're delighted you had an amazing stay and that everything met your expectations. We look forward to welcoming you back for another wonderful stay in the future. Sincerely,

10/10 – Excellent

Betsy

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
My favorite hotel in Miami. Always a great experience here!
Séjour de 1 nuit en mai 2024
General Manager a répondu le 19 mai 2024
Dear Betsy,We are so happy to hear that Eden Roc Miami Beach is your favorite hotel in Miami! Your continued loyalty means a lot to us, and we strive to create a consistently great experience for all our guests. Thank you for choosing us again and again and we look forward to your next stay with us soon!Sincerely,Maria VilchezEden RocHotel Manager

10/10 – Excellent

Azia

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Nora a répondu le 19 mai 2024
Thank you for being our guest at Eden Roc Miami Beach and taking the time to share your feedback. We are delighted to know you were impressed with our service and look forward to welcoming you back again soon. Sincerely,

10/10 – Excellent

Ellana

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I loved my stay here!
Séjour de 1 nuit en mai 2024
General Manager a répondu le 19 mai 2024
Dear Ellana,Wow! We're so happy to hear you loved your stay with us at Eden Roc Miami Beach! Our team strives to create a welcoming and enjoyable experience for all our guests. We look forward to welcoming you back for another amazing stay!Sincerely,Maria VilchezEden RocHotel Manager

10/10 – Excellent

VICTOR MANUEL ESTRADA

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Exelente inversión
Séjour de 4 nuits en mai 2024
Nora a répondu le 21 mai 2024
Thank you for your glowing review. We're looking forward to your next visit and the opportunity to exceed your expectations once again. Sincerely,

10/10 – Excellent

Sabrina

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I love this place
Séjour de 1 nuit en mai 2024
General Manager a répondu le 19 mai 2024
Dear Sabrina, Wow! We are so happy to hear that! Your positive feedback truly brightens our day. Thank you for choosing Eden Roc Miami Beach to be your home away from home and we look forward to welcoming you back again soon!Sincerely,Maria VilchezEden RocHotel Manager

10/10 – Excellent

Zachary

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Outstanding
Séjour de 1 nuit en mai 2024
General Manager a répondu le 17 mai 2024
Dear Zachary,Thank you for your glowing review and perfect rating! It was truly a pleasure having you as our guest, and we're thrilled you thoroughly enjoyed your experience. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!Sincerely,Maria VilchezEden RocHotel Manager

8/10 – Bien

Natalie

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Multiple pools, easy beach access Cafe downstairs, very friendly staff
Séjour de 2 nuits en mai 2024
General Manager a répondu le 16 mai 2024
Dear Natalie,Awesome! Thank you for leaving your fantastic review. At Eden Roc Miami Beach, we strive to wow every guest and provide a fabulous getaway for everyone. We're ecstatic to learn that you had an amazing stay and had the chance to visit the beach, relax at our pools, and meet our friendly team members. It was an absolute pleasure to welcome you, and we are looking forward to dazzling you once again on your next stay!Sincerely,Maria VilchezEden RocHotel Manager

8/10 – Bien

Nival

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property was very nice. The resort fee and umbrella charges are really ridiculous. The valet parking is very expensive and there is a parking lot right next for $20 in out as you like .... you just have to get a parking spot which wasnt difficult.
Séjour de 2 nuits en mai 2024
The Front Desk Team a répondu le 15 mai 2024
Thank you for staying with us, and for this great review. We hope to see you again soon. We apologize for the difficulties with the umbrellas and parking.

10/10 – Excellent

Shanika

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything was great, from the cleanliness to the service and amazing beach views. I truly enjoyed my stay.
Séjour de 2 nuits en mai 2024
The Front Desk Team a répondu le 14 mai 2024
Thank you for staying with us, and for this great review! We hope to see you again soon!

10/10 – Excellent

Alfred, Glassboro

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en mai 2024
The Front Desk Team a répondu le 15 mai 2024
Thank you for staying with us, and for this great review. We hope to see you again soon.

10/10 – Excellent

Rebeca

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great stay! Would love to come back
Séjour de 2 nuits en mai 2024
General Manager a répondu le 14 mai 2024
Dear Rebeca,We're so happy to know that you had a great time with us overall, and we trust that everything was in order for your stay. Thank you so much for the perfect rating, and we hope to see you again soon. Sincerely,Maria VilchezEden RocHotel Manager

10/10 – Excellent

Anthony

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff were very accommodating.
Séjour de 3 nuits en mai 2024
The Front Desk Team a répondu le 13 mai 2024
Thank you for staying with us, and for the phenomenal review. We hope to see you again soon!

10/10 – Excellent

Bernadette

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
The Front Desk Team a répondu le 14 mai 2024
Thank you for staying with us, and for this great review! We hope to see you again soon!

4/10 – Médiocre

Christin

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Lobby was beautiful, rooms and hallways were deplorable
Séjour de 2 nuits en mai 2024
The Front Desk Team a répondu le 12 mai 2024
Thank you for staying with us. I apologize that your stay didn't exceed expectations.

10/10 – Excellent

José

Points forts : Propreté, état et installations de l’hébergement
Séjour de 2 nuits en mai 2024
The Front Desk Team a répondu le 13 mai 2024
Thank you for staying with us, and for the phenomenal review. We hope to see you again soon!

10/10 – Excellent

Benjamin

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en mai 2024
The Front Desk Team a répondu le 13 mai 2024
Thank you for staying with us, and for the phenomenal review. We hope to see you again soon!

6/10 – Acceptable

Giuliana, Miami Beach

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hotel was nice but the restaurants offered terrible food and highly overpriced
Séjour de 1 nuit en mai 2024
The Front Desk Team a répondu le 12 mai 2024
Thank you for staying with us. I'm sorry the outlets were unsatisfactory. I'll be passing along your feedback to them.

10/10 – Excellent

Brenda

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff is very friendly and goes above and beyond to ensure an exceptional stay. Ocean views everywhere and the pools are fantastic.
Séjour de 6 nuits en mai 2024
General Manager a répondu le 10 mai 2024
Dear Brenda,Thank you for leaving your amazing review! Indeed, the views are beautiful, and we're glad they helped make your stay at Eden Roc Miami Beach all the more memorable. It's also super cool to know that our friendly staff and inviting pools added to your experience. The next time you're in the area, please come see us again for another terrific stay.Sincerely,Maria VilchezEden RocHotel Manager