Merchants Square Tours and Activities

For as much as we spent for this “luxury” hotel, we were sorely disappointed. The rug in our room was coming apart. The pillows were flat. The shower was disgusting. The toilet barely flushed and continually ran. We notified maintenance, but nothing was done. When working with the concierge to book a nice car for our anniversary dinner and broadway show, the person laughed at our last name (Butts) and was really rude to us. The driver, however, was so nice and sweet. The only good experience we had with the hotel. The keys to our room stopped working twice! The view from the room of the cathedral was nice. The only two things from this hotel was how sweet the driver was and the view from our room. Everything else was extremely disappointing and totally not worth the money. We will never stay here again.

Pleasantly surprised with everything about our stay. Staff were friendly and accommodating, room was better than expected, nice roof terrace and right next to a ferry port so easy access to Brooklyn or if you’d like to get a $4.50 ride up to Roosevelt and get the cable car over to Manhattan. Only 2 downsides but wouldn’t put me off staying again: 1. Shower does overflow into the rest of the wet room unless you put a towel down as a barrier. 2. A little further from a subway for commuting to the rest of the city than we are used to when staying in NY. Depending on where you are going, one is 5 mins away and the other is 10 minutes away. But like I said, the ferry is an amazing alternative.