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"Great "

"We have been going here every summer for years now. Sometimes the staff are hard to understand and the elevators are horrible. Elevators don’t have any type of air circulating through them. Overall this place is clean and safe for families. Love my Crown Reef "

"The only downside was the pool being shared by Homewood Suites. The pool gets super packed throughout the day by people from both hotels and it’s not big enough to accommodate both. We were there for 3 nights and each day/night we couldn’t find anywhere to sit because all of the chairs were taken. But other than that, everything else was great! Staff were friendly and helpful! Location was great! Would stay here again if I don’t plan on using any amenities."

"everything was great"

"We loved the property, the view of the volcano from our room and the convenience of the park shuttles and walkway to Volcano Bay. We will return and recommend this property."

"Me and my family loved the location and the pools. The entertainment was great."

"The room and resort itself is amazing. The staff is very consistent and friendly. The hotel is a bit pricey so be prepared to spend but everything was honestly worth it. The beach was great and it was easily accessible. The pool is really nice, I loved the day club. "

"Staff was wonderful!! 2 pools, private beach, Starbucks, restaurant and bar . Checked all the boxes. They need to renovate their towel selection, but it was fine . Will come again "

"We arrived extremely late and the staff and management was so gracious and supportive to us and allowed us a late checkout so as to sleep and recover after a funeral for our Uncle. "