Overall the house was very good, we enjoyed the location and all the amenities that the property had to offer, especially the pool. The sofa had a broken back in one spot, the host said he would address it right away, but we told him we would be ok and he could fix it after we left. The beds were good and we slept well. The bedrooms on the upper floors the air conditioning worked good on the second floor, and in the living room area. The only problem we had was with the air conditioning on the main floor bedrooms, they stayed hot. We bought some fans and this seemed to help. I feel the cleaners did not do a very thorough job. The floors were not cleaned, when we walked on the floors with socks, they became dirty. Our experience with house itself was a positive one, the main negative was that we were promised passes to the private beach of Southern Shores and they were never provided for us. The host said that he would address the issue, but it was never taken care of, he said that the cleaners said they left them in the welcome basket, but this was not true, then he said the owner would overnight some to us, but this did not happen as well, and we were ghosted about this issue for a couple of days. The host suggestion was that we could go to a public beach, which we did, but that was not the way to address the issue. We did not let it ruin our experience, but I do feel that part of the trip was poor service, do not say you would do something and then not follow up.