Forfaits vacances – Ile Victoria

Hotel calme, chambre propre, personnel agréable

The staff was friendly, the hotel was clean. The rooms are not sound proof it’s like you share with the people next door you can hear their entire conversation and they can hear yours. You can’t even watch TV without noise complaints. If you’re planning a short stay and don’t need to spend time in the room or don’t mind not having privacy then it’s not bad. The restaurant needs improvement . Breakfast was awful every day and very small portions for one.

There weren’t enough staff available around the bar, which affected the overall service. I also feel there should be a wider variety of food options, particularly small chops, to give customers more choice. It was quite surprising that they didn’t have enough ingredients available to make certain cocktails. The bed could also do with a little more attention to cleanliness. In addition, I ordered chicken and chips but was served yam chips instead of the regular fries, which was disappointing as this wasn’t what I had requested. Overall, I believe customer service needs to improve. Better staff availability, more food and drink options, attention to cleanliness and ensuring customers receive exactly what they order would make a significant difference to the overall experience.