"My friends and I planned a 2 week long trip to Italy with our stay in Tuscany being our middle stop. While we were very excited to arrive, we were quickly let down once we realized what we expected to get with our stay was not possible. We booked Via Hotels.com and were told we would have a room with Air Conditioning as well as laundry services on site. When given our rooms, we were met with the lack of AC and 2 fans to “help”. There was also no laundry available on site and we resorted to hand...