Jacob's Pillow Tours and Activities

The coffee was horrific and attendant did not care. Grounds in it and like mud. Front entrance landscaping is all weeds. Lampshade in room were damaged. Beds and pillows were fine. Air conditioning was great. Room was clean and very spacious. Ice machine on every floor was awesome- Hilton I stayed at last week didn’t have that! BIGGEST problem- entrance is literally on an on-ramp and we almost missed it. The way out the back parking lot was much more convenient, so rethink the directions if possible. Very conveniently located and reasonably priced! Staff were friendly and helpful.

Can’t beat the convenience to the airport. The staff is always pleasant and helpful. Have stayed here the night before an early flight many times.

We arrived on 7/14 stayed until 7/18 . One room the air conditioner ran so loud we couldn’t hear each other . Asked twice to have it looked at . No one available either days . Poor staffing , but very friendly.Outside seating area was in disarray damaged and dirty . Top floor on the back side has two HUGE hornet nest on is attached to the actual window of the room . Expedia stated there was an outdoor pool that in fact was not true . Our overall stay was relatively basic and clean for the most part . I will however never book through Expedia again. As I was charged astronomical third party fees . We went to Saratoga for a concert . We are older women and I expected to be treated as such . Maybe that’s a compliment . My suggestion is that the CEO needs to pop in and catch what staff you do have doing something right . I believe they are doing their best with what little staff they have to work . And take care of the outside as well as the inside with both kept in mind . Had I pulled in the back and saw the hornet nests I would have never stayed . Breakfast needs to go until 9:30-10:00 am it’s not accommodating to all guests. Other than those fixable items we enjoyed our stay and had fun !