2 piscines intérieures, chaises longues, maître nageur
Vérifier la disponibilité

Celtic Manor Resort – Avis

5 out of 5
Celtic Manor Resort
Chepstow Road, Coldra Wood, Newport, Wales

Avis

8,2

Très bien

Note de 10 – Excellent, d’après 500 avis sur 1001." "
Note de 8 – Bien, d’après 231 avis sur 1001." "
Note de 6 – Acceptable, d’après 113 avis sur 1001." "
Note de 4 – Médiocre, d’après 87 avis sur 1001." "
Note de 2 – Terrible, d’après 70 avis sur 1001." "

8,6/10

Propreté

8,2/10

Service et personnel

8,4/10

Commodités

8,4/10

État et installations de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 – Excellent

Voyageur vérifié

Voyage d’affaires
Points forts : Propreté, service et personnel et confort de la chambre.
Amazing hotel. Extremely comfortable. However £20 for car park considering the price of the room is a bot too much. Apart from that nothing to complain about. Room was amazing, spa was above my expectations, and staff was really helpful and professional.
Séjour de 1 nuit en octobre 2023
Vicky F a répondu le 15 oct. 2023
Thank you for your lovely review of our property following your recent visit. It is lovely to see you enjoyed not only the hotel facilities but our team looked after you so well.

10/10 – Excellent

Asif, Hornchurch

Voyage de couple, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Lovely hotel with wonderful ambiance and lush greenery all around. Good restaurants and great facilities
Séjour de 2 nuits en mai 2024

8/10 – Bien

Simon

Points forts : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Martin

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Overall a lovely stay, the room was lovely and food was excellent
Séjour de 1 nuit en mai 2024
Michelle a répondu le 21 mai 2024
So pleased you had a lovely stay. Kind regardsMichelle

6/10 – Acceptable

sanjiv

Voyage de couple
Points forts : Propreté, service et personnel et commodités.
Lovely views The furniture in the room was tired
Séjour de 1 nuit en mai 2024
Michelle a répondu le 21 mai 2024
Thank you for your review

10/10 – Excellent

janith

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Michelle a répondu le 21 mai 2024
Thank you for the 5 star review

10/10 – Excellent

Matthew

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Michelle a répondu le 21 mai 2024
Thank you for the 5 star review

8/10 – Bien

Jordan

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Vicky F a répondu le 8 mai 2024
Thank you for your review! We hope to welcome you back to the Resort in the near future.

10/10 – Excellent

Annie

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I have stayed in many places around the world and so far the Celtic is my favourite spa hotel.
Séjour de 1 nuit en avril 2024
Vicky F a répondu le 8 mai 2024
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

4/10 – Médiocre

Shuaib

Voyage de couple
Points forts : Propreté
Points faibles : Commodités, état et installations de l’hébergement
Hotel is a little dated, at checkin room was unavailable however the upgrade option for a bigger room for extra £40 was available. How convenient, considering i’m a expedia gold member this should be offered for free if available. Celtic Manor is meant to be a a 5* hotel, but no lotion available in room, no late checkout and pool facilities are limited to 1x90mins or 2x45mins sessions which have to be pre booked. I’ve travelled the world and ive never had todo this at the busiest of busiest hotels. Finally cherry on the cake you have to pay £20 per night for parking. It’s a resort, you are only there to stay for the hotel, there is nothing nearby so you dont have any other choice but to park in their car park and pay! On checkout they dont want to even see you, you are told to leave your room card in any of the designated spots and any charges will be applied to your credit card you used at checkin. Felt like they just wanted your money, once they had this they didn’t want to know you.
Vicky F a répondu le 24 avr. 2024
Thank you for your review. I am disappointed to hear that there were a few areas that failed to meet your expectations. Your comments will be discussed with our management to see where improvements can be made. Thank you once again.

10/10 – Excellent

Steven

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very pleasant hotel
Séjour de 1 nuit en avril 2024
Vicky F a répondu le 17 avr. 2024
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

10/10 – Excellent

HELLE

Séjour de 1 nuit en avril 2024
Vicky F a répondu le 8 mai 2024
Thank you for your 5/5 review! We hope to welcome you back to the Resort in the near future.

10/10 – Excellent

HELLE

Voyage en famille avec de jeunes enfants, Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff were extremely helpful, patient and friendly nothing was too much trouble. The valet parking was a fantastic plus with someone with mobility problems with the concierge going down to my car on two occasions for things I had forgotten. The food was delicious in all the venues we used especially The Grill. The shuttle bus is a great asset.
Séjour de 2 nuits en avril 2024
Vicky F a répondu le 16 avr. 2024
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

6/10 – Acceptable

Andrew

Voyage en famille
Points forts : Propreté
Points faibles : Service et personnel, état et installations de l’hébergement
Ok I'm being ultra picky here! Total transparency, we had our wedding reception here 14 years ago so probably looking through it with rose tinted glasses and whilst staying we took a very happy trip down memory lane but on this trip it just seems like the Celtic Manor are looking at every opportunity to make money from you and to cut back on things in the room to save even more money Charge £10 for parking in the outside car park No bottled water in the room No pen/pencil or notepad in the room No outdoor furniture on the balcony net result drag the arm chairs from the room outside so we could enjoy the views from the balcony Canopy over the balcony rusted and several holes in the canopy Moss and paint peeling of the down pipes of the guttering Steak on six facia pieces missing below window Weeds growing out of the gutter where metal gutter guard has been placed Paint work looks old in need of refresh plus lots of knocks and marks on the wall from where bags have maybe touched the wall Final thing was that when we woke up we had a invoice under the door for £20 as apparently myself and a gentleman named "Joshua Lewis" (I don't know anyone by this name, and during this stay it was only my wife and I that were staying) had dined at the Olive Tree when in fact we didn't eat there until breakfast the following morning, so that was a bit disappointing to have to go and sort that out Ultra picky, but as I stay in lots of hotels with my job, I just felt there is work to do here
Séjour de 1 nuit en avril 2024
Vicky F a répondu le 16 avr. 2024
Thank you for your review. I am disappointed to hear that there were a few areas that failed to meet your expectations.We will be using your feedback as part of our on-going staff training, as we are constantly seeking to improve every aspect of our guests experience during their stay with us. Thank you once again.

10/10 – Excellent

Simon

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The place it self is lovely, over priced drinks but we still enjoyed our stay
Séjour de 2 nuits en avril 2024
Vicky F a répondu le 16 avr. 2024
Thank you so much for sharing your recent experience at The Celtic Manor Resort. Your feedback means a lot to us. We look very much forward to your return.

8/10 – Bien

Carl

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Lovely resort with plenty of activities for a grown-up getaway. Location is right on the M4 so easy link to Cardiff. A good number of restaurants to choose from although you may want to book in advance for some. Thoroughly recommend Rafters looking over the 2010 Golf course. Rooms were comfortable, clean and tidy. Prices vary a lot depending on when you book, but our weekend in April was superb value.
Séjour de 2 nuits en avril 2024
Vicky F a répondu le 16 avr. 2024
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

10/10 – Excellent

Hattie

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything felt very easy and smooth and well run. Staff were all excellent. Lovely spa, very comfortable rooms, lots of dining options all delicious. We'll be back.
Séjour de 1 nuit en avril 2024
Vicky F a répondu le 16 avr. 2024
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

10/10 – Excellent

Rebekah

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Extremely expensive to park on top of the expense to stay.
Séjour de 1 nuit en avril 2024
Vicky F a répondu le 14 avr. 2024
Thank you so much for sharing your recent experience at The Celtic Manor Resort. Your feedback means a lot to us. We look very much forward to your return.

10/10 – Excellent

Colette

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
A very special experience
Séjour de 1 nuit en avril 2024
Vicky F a répondu le 14 avr. 2024
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

8/10 – Bien

Gordon

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nice stay
Séjour de 1 nuit en avril 2024
Vicky F a répondu le 11 avr. 2024
Thank you for you review. We hope to welcome you back to the Resort in the near future.

8/10 – Bien

Elaine

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Lovely stay, beautiful hotel and so easy to get to the ICC Wales where we were going to a gig, just a few minutes walk. Not 5 stars as food was average. We ate at the grill and the the olive tree for breakfast. Everything else was lovely snd would definitely return
Séjour de 1 nuit en avril 2024
Vicky F a répondu le 10 avr. 2024
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

8/10 – Bien

Andrew

Very enjoyable break, Maybe breakfast could be added to the rate, rather than an extra
Séjour de 1 nuit en avril 2024
Vicky F a répondu le 10 avr. 2024
Thank you so much for sharing your recent experience at The Celtic Manor Resort. Your feedback means a lot to us. We look very much forward to your return.

10/10 – Excellent

Karen

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everywhere was amazing, we will be back.
Séjour de 1 nuit en avril 2024
Vicky F a répondu le 10 avr. 2024
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

8/10 – Bien

Graeme

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything was excellent except the key system on the doors were terrible. Wife nearly wet herself when the app wouldn’t work and required a 5-10 min round trip for manual keys. Also only 2 lifts for so many people to go up to the rooms or back down is ridiculous. Totalled 40 mins waiting for lifts in less than a 30 hours stay. Spoiled the trip to be honest but will give it another chance
Séjour de 1 nuit en avril 2024
Vicky F a répondu le 10 avr. 2024
Thank you for your comments following your recent stay with us. I am disappointed to hear that you experienced issues with the app. We will ensure your feedback is shared with the management team to see where improvements can be made. Thank you once again.

4/10 – Médiocre

Rachel

Voyage en famille, Voyage de couple
Points faibles : Service et personnel
A few hiccups on arrival. Dinning a wasn’t great experience to be fair we waited almost 40 mins for a drink to come to the table. Cocktail bar wasn’t the best 30 min wait as well over all lovely staff bit a bit of a slow service to say the least. Apart from that it was ok. I Would go back again lovely hotel.
Séjour de 1 nuit en avril 2024
Vicky F a répondu le 10 avr. 2024
Thank you for your review. I am disappointed to hear that there were a few areas that failed to meet your expectations. Your comments will be discussed with our management to see where improvements can be made. Thank you once again.

10/10 – Excellent

David

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great resort. Staff are polite and helpful. Shuttle service around the resort really useful. Upgrade to signature room was a great option, with a lounge and room with balcony.
Séjour de 2 nuits en avril 2024
Vicky F a répondu le 10 avr. 2024
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

2/10 – Terrible

Kyle

Séjour de 1 nuit en avril 2024
Vicky F a répondu le 25 avr. 2024
Thank you for your review. It's always appreciated when guests take the time to post. Thank you once again

10/10 – Excellent

Brandon

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent stay well looked after and made welcome
Séjour de 2 nuits en avril 2024
Vicky F a répondu le 10 avr. 2024
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

10/10 – Excellent

Richard

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Our family with 2 kids under 10 had a great Easter weekend at Celtic Manor - lots of fun outdoor activities during the day and good bar areas / restaurant choice in the evening. Wife enjoyed her Spa treatments while the boys played in the pool. Perfect for a long weekend break!
Séjour de 2 nuits en mars 2024
Vicky F a répondu le 4 avr. 2024
Thank you for your feedback. We are pleased to read that you enjoyed your stay and hope to welcome you back to the Resort in the near future.

8/10 – Bien

JUDY

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hotel overall is nice but there were a lot of small children running wild around the lobby area and bars. Not enough lifts to the floors and we were unable to book dinner in the hotel as all restaurants were fully booked at reasonable eating hours. The spa session was too short and had to be booked in advance.
Séjour de 2 nuits en mars 2024
Vicky F a répondu le 4 avr. 2024
Thank you for taking the time to offer your feedback following your recent stay. We hope to welcome you back to the Resort in the near future.

6/10 – Acceptable

Kelly

Voyage de couple
Points forts : Propreté
Points faibles : Commodités, état et installations de l’hébergement
No swimming options Buffet choices not avalable Card charged then refunded then chaged again 26 pounds for 2 drinks!!!!
Séjour de 1 nuit en mars 2024
Vicky F a répondu le 4 avr. 2024
Thank you for your feedback. It's always appreciated when guests take the time to post.

8/10 – Bien

Rebecca

Voyage de couple
Points forts : Commodités, état et installations de l’hébergement
Always lovely to stay there
Séjour de 1 nuit en mars 2024
Vicky F a répondu le 8 mai 2024
Thank you for your review. We hope to welcome you back to the Resort in the future.

10/10 – Excellent

Debbie

Voyage en famille
Points forts : Service et personnel, état et installations de l’hébergement
Room clean tidy comfortable with working amenities. Bit pricey especially overnight car park £20!
Séjour de 1 nuit en mars 2024
Vicky F a répondu le 4 avr. 2024
Thank you for your feedback. We are pleased to read that you enjoyed your stay and hope to welcome you back to the Resort in the near future.

8/10 – Bien

emma

Points forts : Propreté, service et personnel
Séjour de 1 nuit en mars 2024
Vicky F a répondu le 4 avr. 2024
Thank you for your feedback. We hope to welcome you back to the Resort in the near future.

6/10 – Acceptable

liz

Voyage en famille avec de jeunes enfants
So it's a nice hotel but not all that. Nothing more exciting than a Park Plaza or Novotel. Room a bit dated, cigatette burn or similar in the bath, activity room - marks all over the walls also on stairs. Iron in the room had broken plastic. No water in the room. Just looks like it needs a bit of TLC. Lift broken which causes queues. Paid extra for Easter activities which were a bit rubbish in a room far too small for all the kids and parents so didn't bother going to the second one..waste of £20. Make sure to ask them to remove the discretionary service charge at dinner? which we did. Positive: Dinner and breakfast were nice, grounds are lovely. Free chocolate fountain in the Foyer as it was Easter weekend.
Séjour de 1 nuit en mars 2024
Vicky F a répondu le 4 avr. 2024
Thank you for your review. I am disappointed to hear that there were a few areas that failed to meet your expectations. Your comments will be discussed with our management to see where improvements can be made. Thank you once again.

10/10 – Excellent

David

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything Was Absolutely Spot On....No Complaints At All. Definitely Will Be Returning.
Séjour de 1 nuit en mars 2024
Vicky F a répondu le 4 avr. 2024
Thank you for your feedback. We are pleased to read that you enjoyed your stay and hope to welcome you back to the Resort in the near future.

10/10 – Excellent

Shamim

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great staycation! Relaxing and perfect for a short stay. Celtic manor has fantastic spa facilities, would recommend and stay again
Séjour de 2 nuits en mars 2024
Vicky F a répondu le 4 avr. 2024
Thank you for your feedback. We are pleased to read that you enjoyed your stay and hope to welcome you back to the Resort in the near future.

8/10 – Bien

Michelle

Séjour de 1 nuit en mars 2024
Vicky F a répondu le 14 avr. 2024
Thank you for your review! We hope to welcome you back to the Resort in the near future.

10/10 – Excellent

Denise

Voyage de couple
Fantastic staff couldn’t do enough for you Mannerism excellent very polite overall a very good service and excellent night sleep and
Séjour de 1 nuit en mars 2024
Vicky F a répondu le 24 mars 2024
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

10/10 – Excellent

Jane

Séjour de 1 nuit en mars 2024
Vicky F a répondu le 14 avr. 2024
Thank you for your 5/5 review! We hope to welcome you back to the Resort in the near future.

6/10 – Acceptable

Diana

Séjour de 1 nuit en mars 2024
Vicky F a répondu le 14 avr. 2024
Thank you so much for sharing your recent experience at The Celtic Manor Resort. We hope to welcome you back to the Resort in the future.

8/10 – Bien

chris

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
.
Séjour de 1 nuit en mars 2024
Vicky F a répondu le 26 mars 2024
Thank you for your review. We hope to welcome you back to the Resort in the future.

8/10 – Bien

Sara

Séjour de 1 nuit en mars 2024
Vicky F a répondu le 10 avr. 2024
Thank you for your review! We hope to welcome you back to the Resort in the near future.

4/10 – Médiocre

allegra

Points forts : Propreté, commodités et état et installations de l’hébergement.
Points faibles : Service et personnel
It is right on the M4
Séjour de 4 nuits en mars 2024
Vicky F a répondu le 21 mars 2024
Thank you so much for sharing your recent experience at The Celtic Manor Resort. Your feedback means a lot to us. We look very much forward to your return.

4/10 – Médiocre

Maziar

Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel
Room service is poor . I have to asked 5times to bring few empty glasses to our room . Never happened.
Séjour de 1 nuit en mars 2024
Abbie a répondu le 17 mars 2024
Thank you for your review. I am disappointed to hear that there were a few areas that failed to meet your expectations. Your comments will be discussed with our management to see where improvements can be made. Thank you once again.

10/10 – Excellent

Anne

Points forts : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en mars 2024
Abbie a répondu le 17 mars 2024
Thank you for your review. We look forward to welcoming you back to the Resort in the near future.

8/10 – Bien

Huw

Points forts : Propreté, état et installations de l’hébergement
Séjour de 2 nuits en mars 2024
Abbie a répondu le 17 mars 2024
Thank you for your review. We look forward to welcoming you back to the Resort in the near future.

10/10 – Excellent

Brandon

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Abbie a répondu le 17 mars 2024
Thank you for your review. We look forward to welcoming you back to the Resort in the near future.

8/10 – Bien

Bridget

Séjour de 1 nuit en mars 2024
Vicky F a répondu le 26 mars 2024
Thank you for your review. We hope to welcome you back to the Resort in the future.

10/10 – Excellent

Veronica, Pinner

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
A great stay for my step son's 21st birthday. Friendly service, they made a real fuss of the birthday boy, good food and lovely clean, comfortable rooms. We thoroughly enjoyed our stay.
Séjour de 1 nuit en mars 2024
Vicky F a répondu le 6 mars 2024
Thank you for your lovely review of our property following your recent visit. It is lovely to see you enjoyed not only the hotel facilities but our team looked after you so well. We look forward to welcoming you back to the Resort in the near future.