Find hotels near Bartley Ranch Park, Reno from CA $108

"Yes "

"We stayed in a room N2003 that was no smoking! When we finally found the room , as we walked in, I could tell that someone had been smoking!!! It stunk!!! I have stayed here many, many times but I have never stayed in this particular area and I never will again! My husband and I are Seniors and walking is hard at times, but when we finally found the room we have to walk down a flight of stairs with our luggage! I was not feeling good and the registration area was very far from our room otherwise I would have gone and changed the room! It was discusting and smelled of mold and smoke! We will be back to Peppermill in July and I will definitely get myself a better room than we had! NOT HAPPY!!!!!"

"No hot tub as advertised and the pool was completely drained."

"There was so much to do, a great variety of restaurants, and the pool was the best. There was a separate area for adults, the infinity pool was heated, and there were 4 hot tubs. "

"Clean, comfortable beds, good location Might be loud from the highway if they place you in the end of the building"

"Breakfast was cooked to order and service was fast and friendly. The room was clean and spacious. Parking was easy. "

"The property listed a pool, but did not list that it was a seasonal pool. Unfortunately, we did not know that until we went to the pool and it was locked. The host was prompt with their replies."

"Check-in:The morning of check-in, while I was traveling cross-country (great timing), I started getting a series of requests from the property management company. They asked for a selfie, a picture of my ID, my credit card, a signed blank piece of paper, and finally… a selfie of me holding my ID. At that point, I wasn’t sure if I was checking into a vacation rental or applying for a top-secret government position.I’ve stayed in VRBOs for years and have never experienced anything quite like this. The process felt excessive and poorly timed.Upon arrival:The house itself was good overall—just very hot at first. After a bit of a scavenger hunt, we eventually found the remotes that control the A/C units (one in the master, one in the hallway outside the two queen bedrooms, and one in the game/bunk room). Once we got those going, things improved quickly.Biggest issue:Aside from the unusual check-in process, the main concern was the back door in the kitchen. The lock is essentially ineffective—if you pull on the door from the outside, it opens even when “locked.” We ended up improvising with some rope to secure it (not exactly a five-star solution).Because of this, I would not have felt comfortable having younger kids sleep in the bunk room without adults nearby.Master Bath:Be prepared—the shower has a bit of an “open concept” design when it comes to water. Plan on using extra towels to dry the floors after each use, and tread carefully, as it gets quite slippery. "

"Our room was not cleaned during our stay. Since there was a sign on the bathroom mirror indicating it would be cleaned every other day we were surprised when it wasn't done. We asked why it wasn't clean and were told we needed to request that service. After pushing the issue, we were then told that we had a do not disturb sign on our door which wasn't true. "