View from room
Check availability

Reviews of The Fairmont Winnipeg

4 out of 5
The Fairmont Winnipeg
2 Lombard Pl, Winnipeg, MB

Reviews

8.2

Very good

Rating 10 - Excellent. 490 out of 1003 reviews" "
Rating 8 - Good. 270 out of 1003 reviews" "
Rating 6 - Okay. 111 out of 1003 reviews" "
Rating 4 - Poor. 78 out of 1003 reviews" "
Rating 2 - Terrible. 54 out of 1003 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Jared

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was clean, service was great. Toilet was running constantly, mattress on the bed is old and used and made you sink towards the middle. Tried to have a hot shower but the water wouldn’t get hot. Room could use an update for the price you pay.
Stayed 1 night in Apr 2024

10/10 Excellent

Salio, Sandy Lake 211

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

6/10 Okay

Justin

Business traveller
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
As is well known this property is in serious need of upgrades. Not acceptable for a hotel claiming to be a 4/5 star.
Stayed 1 night in Apr 2024

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our go to for downtown Winnipeg. Rates are decent, parking easy. Walkable indoors to wstch a Jets game.
Stayed 1 night in Apr 2024

8/10 Good

Giuseppe

Business traveller
Liked: Staff & service
staff was incredibly gracious and accommodating. building needs to be updated.
Stayed 3 nights in Apr 2024

6/10 Okay

Magnus

Ok time
Stayed 1 night in Apr 2024

10/10 Excellent

Natalia, Regina

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I recommend the hotel. Very reasonable price for such amazing hotel. A bed is comfortable, room and bathroom are clean. Great location
Stayed 2 nights in Apr 2024

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The wooden door keys are really cool
Stayed 1 night in Apr 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Sheri

Travelled with group
Liked: Cleanliness, staff & service, amenities
I have stayed here off and on for walking to events. And EVERY time the rooms are HOT HOT HOT. You can turn the air on and it makes ZERO difference. Winter summer spring..... We keep our door open to the hallway as its a pleasant temp.. but eventually ya have to close the door. Stifling!
Stayed 1 night in Apr 2024

2/10 Terrible

Ed

Liked: Staff & service
Disliked: Property conditions & facilities
I couldn't believe how low quality the room felt for the price. Furniture was beaten up, bathroom looked like it was from the 80's. The bed felt like it was barely standing up. It has a side mini fridge with no mini bar option. The only nice thing was the LeLabo soap. The rest was the quality of an old Holiday Inn
Stayed 1 night in Apr 2024

10/10 Excellent

Jim

Business traveller
Friendly helpful staff, and great amenities will make this my go to hotel on my next visit to Winnipeg!
Stayed 3 nights in Apr 2024

10/10 Excellent

Trina

Liked: Cleanliness, staff & service, property conditions & facilities
Have always enjoyed going to The Fairmont. Wished they didn’t get rid of the hot tub though.
Stayed 1 night in Apr 2024

10/10 Excellent

Lillian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Fairmont is always reliable and wonderful customer Service.
Stayed 1 night in Apr 2024

4/10 Poor

Angela

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We chose this hotel based on Fairmont brand of luxury hotels. It sadly did not live up to the brand There was no hot water in room and the air conditioning did not work. The vents blew out warm air. The windows were not able to open even a little to let fresh air in so it was very stuffy and hot. This was reported and they sent someone after waiting two hours and having to request twice. Maintenance got the hot water working but very little improvement with the warm air/AC unit. There was a thick layer of dust on the TV stand and the bed did not have a fitted sheet! It had just a flat sheet thrown over mattress and tucked under. None of Ice machines worked on any floor (trust I went to every floor in search of ice). This was reported to front desk and two hours later they brought the ice I requested. The only vending machine on the property was completely sold out. When this was mentioned I was advised it was not their machine so they could not do anything about it. I will say that overall the staff was very friendly and welcoming. Though there was a strange interaction with one of the cleaning staff. I advised her that I did not require cleaning and did not want to be disturbed. She then became very pushy insisting she had to come in the room to punch a code in the phone. I had to state again firmly that I did not want to be disturbed in order for her to leave. I did get a nice call from front desk asking if my concerns had been addressed but I would not stay here again.
Stayed 2 nights in Apr 2024

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Laura, Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very helpful and friendly. I felt like royalty.
Stayed 5 nights in Apr 2024

8/10 Good

Rob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good deal for nice accommodation
Stayed 1 night in Apr 2024

8/10 Good

Michelle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024

8/10 Good

Arley

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, quite and walkable around the area
Stayed 1 night in Apr 2024

10/10 Excellent

Cory

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay! Everything was perfect. We upgraded to Fairmont Gold as it was my birthday and our 20th wedding anniversary. We had complimentary Prosecco, cheesecake in lounge, cakes in room. Everyone treated us like royalty. We will definitely stay here next time we are in winnipeg. Thank you. I left our staff reviews on 19th floor where we dined for breakfast and snacks. Thank you
Stayed 2 nights in Apr 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Erik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was acommodating and professional
Stayed 1 night in Mar 2024

10/10 Excellent

Kayla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my favourite hotel we always come here when going to Winnipeg 10/10
Stayed 1 night in Jan 2024

10/10 Excellent

Eliseo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Fannie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Kurvis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Teri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Rooms
Stayed 1 night in Mar 2024

6/10 Okay

Chad

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Facility and amenities were good. Room condition not. Mattress very old and bathroom dirty
Stayed 1 night in Mar 2024

4/10 Poor

Skylere

Stayed 2 nights in Mar 2024

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

james

Stayed 2 nights in Mar 2024

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities
Quite great food clean affordable
Stayed 2 nights in Mar 2024

10/10 Excellent

Gaétan

Travelled with partner
Liked: Cleanliness, staff & service
Needs an update! Nicer washrooms. Such as a bigger shower. Decor seems dated.
Stayed 2 nights in Mar 2024

10/10 Excellent

Clayton

Liked: Cleanliness, staff & service, property conditions & facilities
Was nice -room is clean, staff is friendly --a convenience store or stocked fridge would have been nice though.
Stayed 1 night in Mar 2024

10/10 Excellent

Derek

Travelled with family
All good
Stayed 1 night in Mar 2024

10/10 Excellent

Maclean

Liked: Amenities
The lounge was great and so was the valet
Stayed 2 nights in Mar 2024

10/10 Excellent

Joshua

Stayed 1 night in Mar 2024

10/10 Excellent

Torran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Jennifer

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
It was an outdated hotel, and the prices for dining and add ons were expensive for average food. But the staff made all the difference, they were so kind and caring.
Stayed 3 nights in Mar 2024

8/10 Good

Bruce, North Gower

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Fairmont was what I expected. The staff were excellent, the price was high, the rooms were a good size for an older hotel.
Stayed 2 nights in Feb 2024

8/10 Good

Alyssa

Stayed 4 nights in Feb 2024

10/10 Excellent

Terri-Lynn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, accommodating, courteous.
Stayed 2 nights in Feb 2024

6/10 Okay

Jennifer

Travelled with partner
Liked: Staff & service
The room itself was acceptable but it did have an unpleasant smell, musty , the hallway did as well
Stayed 1 night in Feb 2024

10/10 Excellent

loraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 2 nights on the gold level. Beautiful room. Fantastic turn down service and housekeeping. Did not see the staff so can not give a shout out. Gold lounge staff Maria and Kenneth both personable and offered fantastic service. Kenneth reported he was a recent immigrant to Canada and what a great addition he will be to our province. The amenities in bathroom room are very nice. I noticed there was even a fan in closet which I bet is great in the summer and a thoughtful addition Only comment would be when the renovate I hope the get rid of the bathtubs. Not really luxury quality and also comfort height toilets to be more accessible. The toilets are very low to ground Also valet parking services are extra but a real bonus. Great staff there as well
Stayed 2 nights in Feb 2024
Response from Fairmont Gold Manager on Feb 26, 2024
Dear Mrs. Campbell,Warm greetings from Winnipeg!I want to thank you for caring about the Fairmont Gold product enough allowing you to be transparent in your feedback. The compliments you extended to Maria, Kenneth and all the Staff will be celebrated. We consistently get that type of feedback regarding our Team and we are so proud of them All.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Zulal GulFairmont Gold Manager

8/10 Good

Grace, Wellesley

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff is wonderful. However, the hotel interio deco/style is outdated and the fan (aircon/heater) is old and loud.
Stayed 2 nights in Feb 2024

10/10 Excellent

Christian Elpidio

Liked: Cleanliness, property conditions & facilities
Good
Stayed 1 night in Feb 2024

10/10 Excellent

Samantha

Travelled with family and small children
Liked: Cleanliness
I just liked the stay…staff was informed of everything I needed to know and were courteous and friendly
Stayed 2 nights in Feb 2024

8/10 Good

Mikayla

Liked: Cleanliness
Stayed 1 night in Dec 2023