Outdoor pool

Reviews of Aava Whistler Hotel

3.5 out of 5
Aava Whistler Hotel
4005 Whistler Way, Whistler, BC

Reviews

8.6

Excellent

Rating 10 - Excellent. 1095 out of 2207 reviews" "
Rating 8 - Good. 733 out of 2207 reviews" "
Rating 6 - Okay. 240 out of 2207 reviews" "
Rating 4 - Poor. 82 out of 2207 reviews" "
Rating 2 - Terrible. 57 out of 2207 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Julie, Brisbane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Raj who checked us in was great There was a cleanliness issue in bathroom but it was sorted Great value
Stayed 2 nights in May 2024

10/10 Excellent

Chantel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great price and very close to the village!
Stayed 1 night in May 2024

10/10 Excellent

Ravishan Kithsiri

Liked: Property conditions & facilities
Good
Stayed 1 night in May 2024

8/10 Good

Luana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel in the heart of Whistler Village
Stayed 2 nights in May 2024

6/10 Okay

Jagz

Travelled with family and small children
Liked: Cleanliness
Overall Average value for money
Stayed 1 night in May 2024

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Pancha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La tranquillité des lieux, l’emplacement, la propreté de la chambre, tout étais confira mes attentes!
Stayed 1 night in May 2024

6/10 Okay

Pardeep

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Parking was very tight…overall experience was good
Stayed 1 night in May 2024

10/10 Excellent

Janis

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the Convention Center, and the village. Far enough away to be quiet
Stayed 2 nights in Apr 2024

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from our room of the mountains was excellent and we walked all over Whistler easily. We also loved the heated pool and the hot tub.
Stayed 3 nights in Apr 2024

8/10 Good

Hyacinth

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 1 night in Apr 2024
Response from Jack on May 3, 2024
Thank you for your review, we hope to welcome you back soon.Kind regards, Jack - Front Office Manager

8/10 Good

paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
spartan but nice and central
Stayed 1 night in Apr 2024
Response from Jack on May 3, 2024
Thank you for your review, we hope to welcome you back soon.Kind regards, Jack - Front Office Manager

4/10 Poor

Peijun

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jack on May 3, 2024
Thank you for your review, we hope to welcome you back soon.Kind regards, Jack - Front Office Manager

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Jack on May 3, 2024
Thank you for your review, we hope to welcome you back soon.Kind regards, Jack - Front Office Manager

10/10 Excellent

Zarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jack on May 3, 2024
Thank you for your review, we hope to welcome you back soon.Kind regards, Jack - Front Office Manager

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jack on May 3, 2024
Thank you for your review, we hope to welcome you back soon.Kind regards, Jack - Front Office Manager

8/10 Good

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at the hotel many times and always love it. Apparently a few months ago they cancelled the free parking for expedia gold members so that wasnt something i was aware of prior to my stay. Also in the morning the cleaning staff are way to loud.
Stayed 2 nights in Apr 2024
Response from Jack on Apr 29, 2024
We appreciate your continued loyalty to our hotel and are pleased to hear that you have always enjoyed your stays with us. Regarding the parking situation, we apologize for any inconvenience caused by the recent change in policy regarding free parking for Expedia Gold members. We'll certainly pass along your feedback about the cleaning staff being too loud in the mornings to ensure a more peaceful experience for all guests. Thank you for bringing these matters to our attention, and we look forward to welcoming you back for another enjoyable stay.Kind regards, Jack - Front Office Manager

8/10 Good

Cameron, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice stay overall. Rooms are simple and clean, and staff were friendly at check-in. Would recommend to anyone who is skiing or anyone with kids.
Stayed 1 night in Apr 2024
Response from Jack on Apr 29, 2024
Thank you for sharing your feedback! We're delighted to hear that you had a nice stay overall and that you found our rooms to be simple and clean. It's also wonderful to know that our staff provided friendly service during your check-in. We appreciate your recommendation and look forward to welcoming you back, whether you're skiing or visiting with your family. If there's anything else we can do to enhance your experience next time, please don't hesitate to let us know.Kind regards, Jack - Front Office Manager

8/10 Good

Maureen

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Jack on Apr 29, 2024
Thank you for your review, we hope to welcome you back soon.Kind regards, Jack - Front Office Manager

10/10 Excellent

Ian, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jack on Apr 29, 2024
Thank you for your review, we hope to welcome you back soon.Kind regards, Jack - Front Office Manager

10/10 Excellent

Bogdan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional staff. Very clean rooms.
Stayed 1 night in Apr 2024
Response from Jack on Apr 29, 2024
Thank you for your review, we hope to welcome you back soon.Kind regards, Jack - Front Office Manager

10/10 Excellent

Christina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, nice room, excellent location
Stayed 1 night in Apr 2024
Response from Jack on Apr 29, 2024
Thank you for your review, we hope to welcome you back soon.Kind regards, Jack - Front Office Manager

2/10 Terrible

Bernard

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Jack on Apr 29, 2024
Thank you for your review, please feel free to reach out if you wish to pass on more detailed feedback.Kind regards, Jack - Front Office Manager

8/10 Good

Dave

Travelled with partner
Liked: Cleanliness, amenities
It's in a good location. I didn't like paying for parking when I never have before as you removed the VIP access from them. The staff at the front desk isn't really friendly.
Stayed 3 nights in Apr 2024
Response from Jack on Apr 29, 2024
We're pleased to hear that you found our location convenient. However, we're sorry to hear about your disappointment regarding the parking situation and the level of service provided by our front desk staff. We apologize for any inconvenience caused by us leaving the VIP program. Your feedback regarding the friendliness of our front desk staff is concerning, as providing excellent customer service is of utmost importance to us. Rest assured, we will address this issue internally to ensure that all our guests receive the warm and welcoming service they deserve. Thank you for bringing these matters to our attention, and we hope to have the opportunity to improve your experience in the future.Kind regards, Jack - Front Office Manager

6/10 Okay

Elizabeth

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Location is convenient, close to gondola and restaurants. We've enjoyed our previous stays at this property, but we were extremely disappointed in the service and cleanliness of the room during our most recent stay. There were stains and other stuff on the sofa bed bedding. We called the front desk a few times asking for new bedding, but did not get new bedding until the second day.
Stayed 3 nights in Feb 2024
Response from Jack on Apr 29, 2024
We're glad to hear that you find our location convenient and have enjoyed your previous stays with us. However, we're truly sorry to hear about the disappointment you experienced during your recent stay regarding the service and cleanliness of the room. Providing a clean and comfortable environment is our top priority, and it's disheartening to learn that we fell short of your expectations on this occasion. Please accept our sincerest apologies for the stains and other issues with the sofa bed bedding, as well as for any inconvenience caused by the delay in providing new bedding. Your feedback is valuable to us, and we will address these concerns with our team to ensure that we improve in these areas. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.Kind regards, Jack - Front Office Manager

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jack on Apr 23, 2024
Thank you for your review, we hope to welcome you back soon.Kind regards, Jack - Front Office Manager

8/10 Good

Swetha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, clean.
Stayed 2 nights in Apr 2024
Response from Jack on Apr 21, 2024
Thank you for your review, we hope to welcome you back soon.Kind regards, Jack - Front Office Manager

10/10 Excellent

sriharsha

Travelled with family and small children
Liked: Amenities
Great location and friendly staff!
Stayed 1 night in Apr 2024
Response from Jack on Apr 19, 2024
Thank you for your review, we hope to welcome you back soon.Kind regards, Jack - Front Office Manager

10/10 Excellent

Harpreet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very helping and good and also Room is very neat and clean Everything is perfect
Stayed 1 night in Apr 2024
Response from Jack on Apr 20, 2024
Thank you for your review, we hope to welcome you back soon.Kind regards, Jack - Front Office Manager

10/10 Excellent

Regan

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very nice and check in was so smooth
Stayed 1 night in Apr 2024
Response from Jack on Apr 19, 2024
Thank you for your review, we hope to welcome you back soon.Kind regards, Jack - Front Office Manager

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good location and good value
Stayed 11 nights in Apr 2024
Response from Jack on Apr 13, 2024
Thank you for your review, we hope to welcome you back soon. Kind regards, Jack - Front Office Manager

10/10 Excellent

Chunyan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not quiet
Stayed 2 nights in Apr 2024
Response from Jack on Apr 12, 2024
Thank you for your review, we hope to welcome you back soon.Kind regards, Jack - Front Office Manager

10/10 Excellent

Qinghua

Stayed 4 nights in Apr 2024
Response from Jack on Apr 13, 2024
Thank you for your review, we hope to welcome you back soon. Kind regards, Jack - Front Office Manager

10/10 Excellent

Robert

Stayed 8 nights in Feb 2024
Response from Jack on Apr 12, 2024
Thank you for your review, we hope to welcome you back soon.Kind regards, Jack - Front Office Manager

8/10 Good

Peter

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel met all of our needs. Would have been nice to have a pub/restaurant in the hotel, but there were plenty close by. Dog friendly was perfect for us.,
Stayed 2 nights in Apr 2024
Response from Jack on Apr 12, 2024
Thank you for your review and feedback! We're glad to hear that our hotel met your needs and that you appreciated our dog-friendly policy. We understand the convenience of having a pub or restaurant on-site and appreciate your suggestion. We'll certainly take this into consideration as we continue to improve our services. We hope to welcome you and your furry friend back to our hotel in the future.Kind regards, Jack - Front Office Manager

6/10 Okay

Yin

Travelled with family and small children
Disliked: Amenities
It’s ok for the price. Location is great. Just a short walk to the gandola. But the room is noisy. I could hear footsteps upstairs and water dripping, shower sound. I could hear loud music at midnight.
Stayed 1 night in Apr 2024
Response from Jack on Apr 12, 2024
hank you for taking the time to share your feedback with us. We're pleased to hear that you appreciated our convenient location close to the gondola. However, we apologize for the noise disturbances you experienced during your stay. Ensuring our guests have a peaceful and comfortable stay is a priority for us, and we regret that we fell short in this aspect. We will look into the issues you've raised regarding the noise and take appropriate measures to address them. Your feedback is valuable to us, and we hope to have the opportunity to improve your experience in the future. If there's anything else we can assist you with or if you have any further suggestions, please don't hesitate to let us know. Thank you for choosing to stay with us.Kind regards, Jack - Front Office Manager

8/10 Good

hirofumi

Stayed 4 nights in Apr 2024
Response from Jack on May 3, 2024
Thank you for your review, we hope to welcome you back soon.Kind regards, Jack - Front Office Manager

6/10 Okay

simon

Stayed 1 night in Mar 2024
Response from Jack on Apr 29, 2024
Thank you for your review, we hope to welcome you back soon.Kind regards, Jack - Front Office Manager

10/10 Excellent

Alex

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in Apr 2024
Response from Jack on Apr 9, 2024
Thank you for your review, we hope to welcome you back soon.Kind regards, Jack - Front Office Manager

6/10 Okay

Lesli

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
They are getting away with the minimum because it is a great location.
Stayed 2 nights in Apr 2024
Response from Jack on Apr 9, 2024
Thank you for sharing your feedback with us. We value all comments from our guests, whether positive or negative, as they help us improve our services. We regret to hear that your experience did not meet your expectations. Please rest assured that we continuously strive to enhance our offerings and ensure the utmost satisfaction of our guests. If you have any specific concerns or suggestions, we would appreciate the opportunity to address them directly. Thank you for choosing us, and we hope to have the opportunity to welcome you back in the future.Kind regards, Jack - Front Office Manager

6/10 Okay

Ya Ting

Travelled with partner
Disliked: Cleanliness
Very noisy, no sound proof at all, you can hear everything from the hallway, footstep sound from second floor. Staff was watching foreign video right outside my door, and had to tell them to go away. Room was not clean, food crumbs in the room and closet. Dusty chair, remote. Not a pleasant stay. Other than the location, not sure why 4.1 stars rating.
Stayed 1 night in Apr 2024
Response from Jack on Apr 9, 2024
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and discomfort you experienced during your stay. Please know that this is not reflective of our usual standards, and we take your feedback seriously. We will address the issues you mentioned with our housekeeping and front desk teams to ensure that such lapses do not recur in the future. Your feedback is invaluable to us as we strive to provide exceptional experiences for all our guests. We hope to have the opportunity to welcome you back and provide you with a much-improved stay. If you have any further concerns, please do not hesitate to contact us directly. Thank you for bringing this to our attention.Kind regards, Jack - Front Office Manager

8/10 Good

Monique

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
This was a nice hotel for a good price. On the edge of the village so very walkable, and easy to get in the car and go too. Pool was nice and the outdoor heated pool was a fun touch. Beds and pillows were comfortable. Housekeeping attention to detail was poor and I had to take a Lysol wipe to the bathroom door and room surfaces as they had not been cleaned. Maybe they were understaffed as we were slow leaving our room for the day and they didn’t circle back to refresh our room at all over a three night stay… Overall the hotel was a good value and we enjoyed our stay.
Stayed 3 nights in Mar 2024
Response from Jack on Apr 9, 2024
Thank you for sharing your feedback with us. We're delighted to hear that you found our hotel to be a good value and enjoyed your overall stay. However, we apologize for the lapses in housekeeping service you experienced. Please rest assured that we take your comments seriously and will address them with our housekeeping team to ensure that such oversights are not repeated in the future. Your satisfaction is our top priority, and we appreciate your understanding. We hope to have the opportunity to welcome you back for a more seamless experience. If you have any further concerns or feedback, please don't hesitate to reach out to us directly. Thank you for choosing to stay with us.Kind regards, Jack - Front Office Manager

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and close to central Whistler - easy walking distance
Stayed 3 nights in Apr 2024
Response from Jack on Apr 6, 2024
Thank you for your review, we hope to welcome you back soon.Kind regards, Jack - Front Office Manager

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was helpful. Great to have umbrellas to borrow.
Stayed 2 nights in Apr 2024
Response from Jack on Apr 5, 2024
Thank you for your review, we hope to welcome you back soon.Kind regards, Jack - Front Office Manager

10/10 Excellent

Esther

Stayed 1 night in Apr 2024
Response from Jack on Apr 26, 2024
Thank you for your review, we hope to welcome you back soon.Kind regards, Jack - Front Office Manager

8/10 Good

Ron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value, a short walk to village and lifts. Didnt like that hot rub wasnt open until 10 am
Stayed 1 night in Apr 2024
Response from Jack on Apr 5, 2024
Thank you for your review, we hope to welcome you back soon.Kind regards, Jack - Front Office Manager

10/10 Excellent

Wei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the swimming pool and hot tub. Walkable to gondola. Convenient location. We had a nice family suite at West Building.
Stayed 9 nights in Mar 2024

6/10 Okay

Cristovao

Travelled with family
Disliked: Staff & service
We stayed at the Aava for 2 nights. First - a few issues. Our room wasn’t cleaned/turned over or restocked w toilet paper/coffee/clean towels or beds made after 1st night, and even though we went to front desk to request that it be done, it still didn’t get done. Pool only opened at 10am. No restaurant option on site. No drinking water available - only a water drinkable fountain. It was also quite noisy (were staying on 1st floor and folks above our room clomped about and everything can be heard from above below). Room was also quite small. A few good things. The parking was ok. Location was good (a bit outside of the hubbub of the village). Room was clean when we first arrived. Double bed feature was nice. Noise from room next door minimal, which was good. Staff was very helpful when something happened to one of our hotel keys.
Stayed 2 nights in Mar 2024
Response from Jack on Apr 2, 2024
Thank you for taking the time to share your feedback about your recent stay with us at Aava Whistler Hotel. We sincerely apologize for the issues you encountered during your visit and appreciate your honest review, as it allows us to address areas for improvement.We regret to hear that your room was not cleaned or restocked as expected after your first night with us. Please know that this does not reflect the standard of service we strive to provide, and we apologize for any inconvenience this may have caused. We have shared your comments with our housekeeping team to ensure that necessary measures are taken to prevent such occurrences in the future.Regarding the pool hours and amenities, we apologize for any inconvenience you experienced. Your feedback is valuable to us, and we will review our offerings to see how we can better meet the needs of our guests.We appreciate your positive comments about our parking, location, cleanliness upon arrival, and helpful staff. It is encouraging to hear that these aspects of your stay met your expectations.Once again, we apologize for any shortcomings you experienced and appreciate your understanding. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Kind regards, Jack - Front Office Manager

10/10 Excellent

farzaneh

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is great just it’s a noisy in the morning
Stayed 1 night in Mar 2024
Response from Jack on Apr 2, 2024
Thank you for choosing to stay with us and for sharing your feedback. We're glad to hear that overall, your experience has been positive. However, we apologize for any inconvenience caused by the noise in the morning.Ensuring our guests have a peaceful and comfortable stay is important to us, and we will address this issue to see how we can minimize noise disturbances, particularly during the morning hours.If there's anything else we can assist you with or if you have any additional feedback, please don't hesitate to let us know. We appreciate your understanding and hope to have the opportunity to welcome you back for an even better experience in the future.Kind regards, Jack - Front Office Manager