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"Check in was not the best with the front desk staff not helpful. I had to ask multiple time about temporary street parking and the front desk gentleman just kept yelling at me that I had to park in the garage. He was extremely rude with no customer service skills. The pool was closed during peek swimming hours in the evening (the whole reason we decided to stay at this hotel). The breakfast was lack luster. The suite room was extremely small and outdated. You would assume having a suite with 2 separated rooms that it would be plenty of room for 2 people. Both of us couldn't be in the bedroom at the same time. The lamps did not work next to the bed. We also stayed 2 nights and did not get our room cleaned between nights. I would not choose this hotel if I was planning on staying in Milwaukee again. "

"The Hotel & Casino was very nice! Clean, friendly staff! However, when we were told at check-in how to use our Food & Beverage Credit, it was not being excepted at the check-out when ordering and we were told to go back to the Hotel Check-In to get it fixed! At that point, we were too tired and considered it a loss."

"We loved the place wgen we git there. Friendly staff and nice, spacious rooms. It went downhill from there. We ate at their restaurant and the food was terrible. Old cheese on a salad, undercooked vegetables, dry sushi. We coulnt eat it. We were there for an overnight getaway and concert. After the concert, we went straight to bed. The next morning, I turned back my blanket to find this dried, bloody booger on my comforter. So disgusting. We reported it, but just git, "Ew. We should look into that." No apologies. I would never stay here again. "

"Nice hotel, Valet staff very professional and friendly. Front desk at check in was disappointing. Checked in later in the evening, walked up to the front desk where 2 people were working, No other guest was checking in at the time but we were not acknowledged at all. Just stood there for a few minutes until one of the staff members finally said :'can I help you'. No hi, no welcome. Asked for my ID, gave me the room key and that was it. No explanation as to how do I find my room, or any other detail. Quite honestly I was very surprised by this behavior. Besides the check in, everything was else was great. Beautiful property and nice clean rooms."

"BREAKFAST WAS GOOD. CLEAN FRIENDLY PLACE. WALKING DISTANCES TO MANY PLACES AND SAFE."

"Breakfast was good except coffee & orange juice were both out when we got there-but they were refilled after we asked"

"Staff were nice and very helpful. Parking was super easy. It’s a really cute place with an amazing location; walkable to the lake, the art museum, coffeehouses and restaurants. Was startled by an unfortunate visitor when showering, right before checking out. They just need to have an exterminator do some work. "

"It really bothered me that you offer no complimentary coffee in the lobby. You gave me a glass of champaign when i got there. But either had to make my own, or go to Starbucks for coffee. Weird."

"Ive stayed at a few area hotels. this was by far The cleanest most recently updated and pleasant hotels.I have been to. The hotel made service cleaned my broom and gave me fresh towels every night without asking. It was a very comfortable mattress and pillows. No continental breakfast which I did not miss. I would recommend highly. "