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We stayed there as my son and his fiancé purchased an elopement package. They did a tremendous job for them. Our room was on the Laurel side of the hotel which has a small balcony and a view of the inner harbour. The room was clean and if I have any complaint is the the ceiling needed to be vacuumed as there were dust bunnies. Everything else was perfect. The Aura Restaurant was very good!
Noreen
Stayed 2 nights in Mar 2024
Response from ILP on Mar 19, 2024
Thank you Noreen for your feedback, we do appreciate it. So pleased you enjoyed your stay overall, we hope to see you again!
The location is terrific very easy to walk to many of the downtown area sites. The coffee shop/bakery in the lobby was great. Staff were pleasant and helpful.
Donald
Stayed 2 nights in Mar 2024
Response from ILP on Mar 17, 2024
Thank you Donald for your feedback, we do appreciate it. So pleased you enjoyed your stay overall, we hope to see you again!
Just a beautiful place to stay right on the inner harbour of Victoria. Nice views of the water from most of the rooms. Always lots of interesting stuff going on. Close and walkable to downtown Victoria’s attractions yet set back a bit so not in the middle of the crowds. Close to great dining options. Restaurant on site (Aura) very good. Staff was excellent. Great stay at a reasonable price!
Doug
Stayed 4 nights in Mar 2024
Response from ILP on Mar 10, 2024
Thank you Doug for the feedback, it is helpful. So pleased you enjoyed our location and that view!! Hope to see you again.
Thank you for your feedback. We do have some height restrictions however there are alternatives both onsite and off. Our Guest Services Team are available to assist.
Wonderful location. Beautiful lobby and friendly staff. Quite clean, but could have been a little more discerning in the bathroom. Overall very nice spot and we would stay again.
Jodie
Stayed 1 night in Feb 2024
Response from ILP on Feb 24, 2024
Thank you Jodie for yuor feedback, we do appreciate it. So pleased you enjoyed your stay overall, we hope to see yuo again!
I love the seaside walkway from downtown right to the front doors. Such a pretty view.
I wish the bathroom had fans. The room gets too steamy after a shower.
Michele
Stayed 2 nights in Jan 2024
Response from ILP on Jan 29, 2024
Thank you Michele for the feedback, it is helpful. So pleased you enjoyed our location and that view!! Hope to see you again.
The laurel wing was upgraded from the last time I was there. It was great.
As a regular drip coffee drinker, expresso in the room might be seen as an upgrade but it was awful. The only option was to order room service at $5. The hotel should be able to provide a cup of regular in the room at least or at front desk for free like the expresso. A small thing one could argue but important to me. I do see there is a notice that a coffee shop is coming. Great news.
Julie
Stayed 1 night in Jan 2024
Response from ILP on Jan 15, 2024
Thanks Julie! I'm sorry you weren't a fan of Nespresso. You're right though, Duo, our new cafe and bakery opens on the 25th of January. I hope you'll be by to give it a try.
Lovely location right by the water, but away from the downtown noise. Our room was clean and spacious, and staff were very friendly.
Overall really enjoyed our stay and would definitely be back!
Andrea
Stayed 2 nights in Dec 2023
Response from ILP on Jan 31, 2024
Thank you Andrea! I especially appreciate your comments about our team. Hope to see you again!
Very spacious room, big deck with a beautiful view. Pool was clean, fitness room a bit small and older. Great staff, good location. Would stay again! The building itself might be a bit older but the room had nice furniture and a quality bed, and had so much room!! There was both a shower and a bathtub and double sinks in the bathroom.
Olivia
Stayed 1 night in Dec 2023
Response from ILP on Jan 15, 2024
Thank you Olivia for such a thorough and honest review, we appreciate it! So pleased you enjoyed your stay and that you would like to return!