Indoor pool

Reviews of Divya Sutra Plaza and Conference Centre, Vernon, BC

3 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 45 out of 105 reviews" "
Rating 8 - Good. 31 out of 105 reviews" "
Rating 6 - Okay. 14 out of 105 reviews" "
Rating 4 - Poor. 3 out of 105 reviews" "
Rating 2 - Terrible. 12 out of 105 reviews" "

7.8/10

Cleanliness

6.8/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Dana

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

MD Noor Gani

Travelled with family
Liked: Amenities
It was great experience. Only one issue we found elevator was smelling like pesticide
Stayed 1 night in Apr 2024
Response from Divya Sutra Management on Apr 29, 2024
Dear MD Noor,Thank you for your feedback! We take the cleanliness and safety of our hotel very seriously, and we regularly use disinfectants to maintain a hygienic environment for our guests. The smell you experienced in the elevator was likely from our disinfectant, which we use to ensure the highest standards of cleanliness throughout the property. We apologize for any inconvenience this may have caused and assure you that the odor is a temporary result of our thorough cleaning procedures. Your comfort is important to us, and we appreciate your understanding as we strive to maintain a clean and safe environment for all our guests. Sincerely,Divya Sutra Management

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good rates, polite staff
Stayed 1 night in Apr 2024
Response from Divya Sutra Management on Apr 29, 2024
Dear Andrew,We're delighted to hear you found our rates competitive and our staff polite during your stay. Providing excellent service is a top priority for us, and we're glad to see it reflected in your experience. Thank you for choosing us, and we hope to have the pleasure of welcoming you back in the future!Sincerely,Divya Sutra Management

10/10 Excellent

brice

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Shivam was very helpful and did/does a stand up job and deserves a raise in pay!!!im very happy and will recommend this place to veryone that comes to vernon thank you
Stayed 1 night in Apr 2024
Response from Divya Sutra Management on Apr 29, 2024
Dear Brice,Thank you so much for your glowing review! We're happy to hear that Shivam's exceptional service made such a positive impression on you. We'll be sure to pass along your kind words and recognition. Your recommendation means the world to us. We look forward to welcoming you back!Sincerely,Divya Sutra Management

8/10 Good

delia

Travelled with family, Business traveller
Liked: Amenities, property conditions & facilities
I had medical needs and it was awesome for it. I will probably use them again for my upcoming surgery.
Stayed 2 nights in Apr 2024
Response from Divya Sutra Management on Apr 26, 2024
Dear Delia,I'm so glad to hear that Divya Sutra was able to meet your medical needs during your stay! Providing a supportive environment for our guests is important to us, especially during challenging times like surgery preparations. We're honored that you're considering us again for your upcoming surgery, and we'll be here to ensure your comfort and well-being every step of the way. Thank you for choosing us, and we look forward to welcoming you back!Sincerely,Divya Sutra Management

8/10 Good

Khwaja

Liked: Cleanliness, amenities
Food service
Stayed 1 night in Apr 2024
Response from Divya Sutra Management on Apr 25, 2024
Dear Khwaja,It's wonderful to know that you enjoyed our food service! Providing delicious meals and excellent dining experiences is a priority for us. We hope to have the pleasure of serving you again soon!Sincerely,Divya Sutra Management

10/10 Excellent

Lyle

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very happy with the stay
Stayed 1 night in Apr 2024
Response from Divya Sutra Management on Apr 25, 2024
Dear Lyle,Thank you for the feedback. We're glad that you had a great experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another wonderful stay in the future!Sincerely,Divya Sutra Management

8/10 Good

Francine, Cresron

Travelled with partner
Great clean hotel , staff helpful and friendly .
Stayed 2 nights in Apr 2024
Response from Divya Sutra Management on Apr 25, 2024
Dear Francine,We're glad to hear that you had a great experience during your stay at Divya Sutra! Providing a clean and welcoming environment, along with friendly and helpful staff, is a top priority for us. Your kind words mean a lot to our team, as we continuously strive to create memorable experiences for our guests. Sincerely,Divya Sutra Management

10/10 Excellent

Hun, Winnipeg

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Faily good
Stayed 1 night in Apr 2024
Response from Divya Sutra Management on Apr 25, 2024
Dear Hun,Thank you for sharing your rating with us.Your feedback is valuable to us as we strive to provide exceptional stays for all our guests. We hope to welcome you back in the future!Sincerely,Divya Sutra Management

8/10 Good

Diana

Travelled with family
Liked: Cleanliness, property conditions & facilities
It is a big complex. Hotel, restaurant, liquor store, commercial gym(?). Small workout area off lobby, pool, courtyard. Airy and bright. Shopping center and major grocery store across the street, other shopping and restaurants close by. The thing about the hotel? The staff! They were all professionally well dressed, and they were all helpful and warmly friendly.
Stayed 2 nights in Apr 2024
Response from Divya Sutra Management on Apr 22, 2024
Dear Diana,Thank you for your detailed review! We're happy to hear that you enjoyed the amenities and convenience of our complex, including the hotel, restaurant, liquor store, commercial gym, and other facilities. It's wonderful to know that you found our workout area, pool, courtyard, and overall ambiance to be airy and bright. We take great pride in providing a comfortable and convenient environment for our guests.Most importantly, we're delighted that our staff made a positive impression on you. Our team strives to provide exceptional service, and we're glad that you found them to be professionally well-dressed, helpful, and warmly friendly. We'll be sure to pass along your kind words to our staff, as they'll be happy to hear that their efforts were appreciated.Thank you for choosing Divya Sutra, and we look forward to welcoming you back for another fantastic stay in the future! Sincerely,Divya Sutra Management

10/10 Excellent

Stacey

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Older but recent refresh is very nice.
Stayed 1 night in Apr 2024
Response from Divya Sutra Management on Apr 22, 2024
Dear Stacey,Thank you for your feedback! We're glad to hear that you appreciated the recent refresh of Divya Sutra. We continuously strive to update and improve our facilities to provide a comfortable and enjoyable experience for our guests. We're pleased that you found the updates to be very nice, and we hope you had a pleasant stay overall. We look forward to welcoming you back in the future!Sincerely,Divya Sutra Management

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It is outdated but if that isn't a problem for you, this place is a nice affordable option. The staff was incredibly friendly and the property was clean and comfortable. It was quiet and located next to the mall and a bunch of food options. The room had a little fridge and microwave which was so handy, and the room also had a fan which for me is a huge plus. I will definitely be staying there if I need to go to Vernon in the future.
Response from Divya Sutra Management on Apr 22, 2024
Dear Jennifer,Thank you for your feedback! We're pleased to hear that you found Divya Sutra to be a nice and affordable. Providing comfortable accommodations at a reasonable price is important to us, and we're glad that you enjoyed your stay overall. We're happy to hear that our staff was incredibly friendly and that the property was clean and comfortable for you. It's great to know that you appreciated the convenience of having a fridge, microwave, and fan in your room, as well as the quiet location near the mall and food options. We look forward to welcoming you back when you visit Vernon in the future! Sincerely,Divya Sutra Management

10/10 Excellent

Clarisa

Liked: Cleanliness, property conditions & facilities
Staff was very attentive to my needs . Excellent service . Thank you
Stayed 1 night in Apr 2024
Response from Divya Sutra Management on Apr 22, 2024
Dear Clarisa,Thank you for your kind words! We're happy to hear that our staff provided you with excellent service and were attentive to your needs during your stay. Ensuring our guests feel well taken care of is our top priority, and we're glad that we could exceed your expectations. We'll be sure to pass along your appreciation to our team. We look forward to welcoming you back soon!

10/10 Excellent

inna

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Divya Sutra Management on Apr 22, 2024
Dear Inna,Thank you for taking the time to leave us a 5-star review! We appreciate your positive rating and we are happy to know that you had a great experience during your stay with us. We look forward to welcoming you back in the future!Sincerely,Divya Sutra Management

2/10 Terrible

Lori

Disliked: Cleanliness, amenities, property conditions & facilities
The pictures on the website are deceiving. The curtains were unhooked and hanging down from the curtain rod. The transition strip between the tile floor and carpet wasn’t even screwed. There were stains all over the bathroom vanity top and what looked to be razor cuts. The mirror was broken and siliconed together and the bathtub had a permanent dirty ring around the drain. I had to bang on the wall of the adjacent room at 2:00 am to remind them that others might be trying to sleep. It’s what you get for under $100 a night now. Disgusting!
Stayed 2 nights in Apr 2024
Response from Divya Sutra Management on Apr 18, 2024
Dear Lori,Thank you for your feedback. The photos posted online are all raw and unedited. Regarding your observations about the rooms, it's important to note that while we strive to maintain our accommodations to the highest standards, individual preferences and perceptions may vary. Our team continually works to ensure that our facilities are well-maintained and provide a comfortable environment for our guests. Rest assured, your feedback will be carefully reviewed to identify areas for improvement. We value your input as it allows us to enhance our guests' experiences. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Sincerely,Divya Sutra Management

8/10 Good

Renata

Liked: Cleanliness
clean and very friendly
Stayed 1 night in Apr 2024
Response from Divya Sutra Management on Apr 12, 2024
Dear Renata,Thank you for your kind words! We are happy to hear that you found our hotel clean and our staff very friendly. Maintaining a high level of cleanliness and providing exceptional service are top priorities for us. We look forward to welcoming you back again soon!Sincerely,Divya Sutra Management

2/10 Terrible

Darren

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Divya Sutra Management on Apr 11, 2024
Dear Darren,Thank you for taking the time to leave a review. We value all feedback, and if there's anything specific you'd like to share with us about your stay, please don't hesitate to reach out. We are committed to providing exceptional service and would appreciate the opportunity to address any concerns you may have had. Thank you for choosing our hotel, and we hope to have the chance to make it right in the future.Sincerely,Divya Sutra Management

2/10 Terrible

Kayla

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Room was dirty, especially the shower. Little effort given in up keeping the property.
Stayed 1 night in Apr 2024
Response from Divya Sutra Management on Apr 9, 2024
Dear Kayla,We strive to maintain high standards of cleanliness and comfort throughout our hotel. However, occasional lapses may happen, and we apologize for any inconvenience this may have caused you. Our dedicated housekeeping team works diligently to ensure all rooms are thoroughly cleaned and well-maintained. We appreciate your feedback as it allows us to address areas for improvement and better serve our guests in the future. Thank you for choosing to stay with us, and we hope to have the opportunity to exceed your expectations on a future visit.Sincerely,Divya Sutra Management

8/10 Good

Andrew

Stayed 1 night in Apr 2024
Response from Divya Sutra Management on Apr 29, 2024
Dear Andrew,Thank you for the 5-star rating! We're glad to hear that you enjoyed your stay with us. If you have any specific feedback or suggestions on how we can further enhance your experience in the future, please feel free to share. We look forward to welcoming you back again soon!Sincerely,Divya Sutra Management

6/10 Okay

Tashina

Liked: Property conditions & facilities
the staff almost didn’t give me my deposit back because there was makeup on one of the towels.
Stayed 2 nights in Mar 2024
Response from Divya Sutra Management on Apr 8, 2024
Dear Tashina,We regret any inconvenience you experienced regarding your pre-authorized incidentals, we'd like to clarify that our policy regarding the pre-authorized incidentals is clearly outlined to ensure transparency for all guests. Our front desk team ensures that guests are informed both before and upon checking in. The hotel policy regarding incidentals, such as makeup on towels, is in place to uphold our high standards of cleanliness and to cover any necessary cleaning or replacement costs. Thanks for understanding! Sincerely,Divya Sutra Management

10/10 Excellent

linda

Liked: Cleanliness, amenities, property conditions & facilities
I shared a review, its in a perfect location. The Hotel staff is very friendly , very helpful and as its own restaurant excellent prices and tasty! The Hotel pool is open and comfertable good size rooms! Very comfertable beds. I would definitely recommend a stay or multiple stays:))))
Stayed 1 night in Apr 2024
Response from Divya Sutra Management on Apr 5, 2024
Dear Linda,Thank you so much for your glowing review! We're happy to hear that you enjoyed your stay with us and found Divya Sutra to be in a perfect location. It's wonderful to know that our staff provided friendly and helpful service, and that you appreciated the excellent prices and tasty food at our restaurant. We're glad you found our pool comfortable and enjoyed the spacious rooms and comfortable beds.Your recommendation means a lot to us, and we would be honored to welcome you back for future stays!Sincerely,Divya Sutra Management

6/10 Okay

Richard

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Pool and sauna were nice. Hot tub down but looked like it seen better days. No elevator available for 2nd floor
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 5, 2024
Thank you very much for taking time to write about us on your recent stay. I am glad to hear that you enjoyed our pool and sauna. We are sorry for the hot tub not being in working condition. We will try to fix it as soon as possible.Thank you for staying with us and we will hope to see you again.Thank you.

4/10 Poor

Amy

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 7, 2024
Dear Guest, Thank you for taking the time to review our property and thank you for staying with us. I am sorry to hear that you were disappointed with your stay, as we do strive to ensure that all of our guests have a good experience while staying with us. I will find out what was the case with your room and rectify this issue right away.

6/10 Okay

Monika

Liked: Cleanliness
Average experience staying in this property….
Stayed 1 night in Mar 2024
Response from Divya Sutra Management on Apr 2, 2024
Dear Monika,Thank you for your feedback. We strive to provide exceptional service to all our guests, and we would value the opportunity to learn more about your stay and how we can improve. Please feel free to reach out to us directly so we can better understand your concerns. Your satisfaction is our top priority. We look forward to welcome back you in the future!Sincerely,Divya Sutra Management

10/10 Excellent

Pramod

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I had an amazing experience
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 1, 2024
Dear Guest, Thank you for taking the time to review our property and thank you for staying with us. We are happy to hear we were able to provide an exceptional stay for you and we hope to welcome you here again. Thank you for your business.

10/10 Excellent

edward

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Divya Sutra Management on Apr 2, 2024
Dear Edward,Thank you so much for taking the time to leave us such a perfect review! We are happy to hear that you enjoyed your stay with us and that we met your expectations. It was our pleasure to host you, and we hope to welcome you back again soon for another wonderful experience. Your satisfaction is our top priority, and we're delighted that we could make your stay memorable. Sincerely,Divya Sutra Management

2/10 Terrible

Silas

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
My girlfriend and I booked a room here, ahead of time we called to make sure the hot tub was open (we only wanted to stay somewhere to use a hot tub). They told us that it was open, but upon checking in to our room, and making our way to the pool area, the hot tub was closed for maintenance. Very disappointing seeing as though I verified it was open before arriving. The room was gross, stains all over the carpet, hairs on our bed, the tv remote was covered in a greasy substance, the sink drain had disgusting hairs clogging it, the fridge leaked on the inside spoiling our food, the shower curtain rod was about to fall off. The room had no lock on the inside of the door, which made the environment feel very unsafe. Overall, the room looked absolutely nothing like the photos showed online. The pictures online represent a newly renovated room, and bathroom with a large sink. Our room had old sinks, old counters, old showers. We also had a lady in the morning banging on doors in the hallway for 10 minutes , she tried using her key card to get into our room multiple times. Very disappointing stay. I feel as though we were extremely misled with what we thought the room would look, and be like. We’ll never be staying here again. 0 stars.
Stayed 1 night in Mar 2024
Response from Divya Sutra Management on Apr 1, 2024
Dear Silas,After conducting a thorough check and investigation, we found that we did not receive any reports regarding this issue. We continuously strive to provide exceptional accommodations and service to all our guests, and we genuinely value your feedback as it helps us identify areas for improvement.Maintenance issues can arise unexpectedly, and while we make every effort to keep our amenities in working order, there are times when unforeseen circumstances necessitate temporary closures for repairs. As for the cleanliness and condition of your room, this does not align with our standards of excellence. We have rigorous cleaning protocols in place to ensure that our rooms are spotless and well-maintained for each guest's arrival. Additionally, please feel free to contact us via email if you have any photographs as proof regarding this matter. The online pictures posted are all unedited and accurately represent our rooms. Thank you for your understanding.Sincerely,Divya Sutra Management

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, property conditions & facilities
Reasonable rates, nice staff
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 1, 2024
Dear Guest, Thank you for taking the time to review our property and thank you for staying with us. We are happy to hear we were able to provide an exceptional stay for you and we hope to welcome you here again. Thank you for your business.

6/10 Okay

Catherine

Liked: Cleanliness, property conditions & facilities
Comfortable beds and pillows. Clean and relatively quiet. Can’t expect much more at this price point!
Stayed 1 night in Mar 2024
Response from Divya Sutra Management on Apr 1, 2024
Dear Catherine,We're glad to hear that you found our beds and pillows comfortable and enjoyed the cleanliness and peacefulness of your stay. Providing a comfortable and serene environment at an affordable price point is our goal, and we're glad we met your expectations. Thank you for sharing your positive experience, and we look forward to welcoming you back to Divya Sutra in the future!Warm regards,Divya Sutra Management

10/10 Excellent

Robert

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice looking place, my kids love the pool. Well located on the way up to Silverstar. The staff are very friendly and helpful.
Stayed 3 nights in Mar 2024
Response from Divya Sutra Management on Mar 28, 2024
Dear Robert,Thank you for your kind words and positive feedback! It's wonderful to know that your kids loved the pool! Providing a fun and enjoyable experience for families is something we strive for, and we're thrilled that our pool area was a hit with them. Our staff works hard to provide friendly and helpful service to all our guests, so it's great to hear that they made a positive impression on you. We'll be sure to pass along your compliments to our team. Thank you for choosing to stay with us, and for taking the time to share your feedback. We hope to have the opportunity to welcome you and your family back for another enjoyable stay in the future. Sincerely,Divya Sutra Management

8/10 Good

Thomas, Calgary

Stayed 1 night in Mar 2024
Response from Divya Sutra Management on Apr 17, 2024
Dear Thomas,We're happy to hear that you found your stay with us to be very comfortable and relaxing! Creating a cozy and stress-free environment for our guests is always our priority, and we're delighted that we could provide you with a positive experience. We appreciate your feedback and hope to welcome you back for another relaxing stay in the future!Sincerely,Divya Sutra Management

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Our room was very spacious and clean, Staff were friendly and courteous. Great value for our money. Would definitely stay again and recommend to friends,
Stayed 3 nights in Mar 2024
Response from Divya Sutra Management on Mar 28, 2024
Dear George,Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience during your stay with us.It's fantastic to know that you found your room spacious and clean. Providing comfortable and tidy accommodations is a top priority for us, and we're glad we could meet your expectations in this regard. Providing friendly and courteous service is something we take great pride in, and we'll be sure to pass along your kind words to our team. Thank you for choosing to stay with us, and for recommending us to your friends. We truly appreciate your support and look forward to welcoming you back for another enjoyable stay in the future. Sincerely,Divya Sutra Management

10/10 Excellent

Sanjana

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Divya Sutra Management on Mar 27, 2024
Dear Sanjana,Thank you for giving us a perfect score. We appreciate your feedback. We strive to provide a clean and comfortable environment for all our guests, and we take great pride in the quality of our accommodations. Thank you again for choosing to stay with us, and we hope to welcome you back in the future for another enjoyable experience.

6/10 Okay

Colin

Travelled with partner
Hard beds
Stayed 2 nights in Mar 2024
Response from Front Desk on Mar 25, 2024
Thank you very much for taking time to write about us on your recent stay. I will find out what was the case with the uncomfortable beds in your room and rectify this issue right away.Once again thank you for your review and we hope to see you again.

8/10 Good

Khristine

Travelled with partner
Our stay was brief only 1 short night, the room was ok, it could have been cleaner, the towels appeared dingy and the shower curtain had stains on it- although the bathtub looked quite clean. The beds and linens were clean, but the room overall, carpet, curtains seemed not so much. The guests staying next door could be heard through the wall and the sliding door did not have a screen, so we felt we couldn’t have the screen door open for fresh air. It was fairly priced and the front desk workers were very nice.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 25, 2024
Thank you very much for taking time to write about us on your recent stay. I am glad to hear that your stay was enjoyable and found our staffs were helpful. I will find out what was the case with the issues that you faced in your room and rectify this issue right away.

10/10 Excellent

Marie

Liked: Cleanliness
It was clean and room comfortable but bed was not.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 25, 2024
Thank you very much for taking time to write about us on your recent stay. I am glad to hear that your stay was enjoyable. I will find out what was the case with the uncomfortable beds in your room and rectify this issue right away. once again thank you for your review and we will hope to see you again.

10/10 Excellent

Scott

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Divya Sutra Management on Mar 22, 2024
Dear Scott,Thank you so much for taking the time to leave such a glowing review! We are thrilled to hear that you had a fantastic experience during your stay with us. Providing exceptional service and ensuring our guests' satisfaction are our top priorities, and we're delighted that we could meet and exceed your expectations. Your kind words mean a lot to us, and we hope to have the pleasure of welcoming you back again soon. If there's anything else we can do to make your next visit even more memorable, please don't hesitate to let us know. Thank you again for choosing to stay with us!

10/10 Excellent

Kerry

Liked: Cleanliness, property conditions & facilities
Shivan was excellent! Thank you
Stayed 1 night in Mar 2024
Response from Divya Sutra Management on Mar 18, 2024
Thank you for sharing your feedback with us. We will gladly share your wonderful feedback to Shivam! Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back again soon.

10/10 Excellent

Pardeep

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk on Mar 16, 2024
Dear Guest Just wanted to say a quick thank you for the recent review. We love the feedback, and more importantly, love hearing you had a great time here  Thank you again, Divya Sutra Group

8/10 Good

Srikrishnan

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice budget friendly place for your stay at Vernon.
Response from Divya Sutra Management on Mar 12, 2024
We're delighted to hear that you enjoyed your stay with us and found our hotel to be a great budget-friendly option in Vernon! Providing comfortable accommodations at an affordable price is always our goal, and we're glad that we could meet your expectations. Thank you for choosing to stay with us and for taking the time to share your positive experience. We hope to welcome you back again soon!

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Good prIce for the price.
Stayed 1 night in Mar 2024
Response from Sincerely, Front desk. on Mar 10, 2024
Dear Guest, Thank you for taking the time to review our property and thank you for staying with us. We are happy to hear we were able to provide an exceptional stay for you and we hope to welcome you here again. Thank you for your business

8/10 Good

robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location great price easy to fine
Stayed 1 night in Mar 2024
Response from Divya Sutra Management on Mar 8, 2024
Thank you for your feedback! We're glad to hear that you found our location convenient and our pricing competitive. We strive to offer our guests a convenient and affordable experience, and we're delighted that you found value in staying with us. If you have any further comments or suggestions, we'd love to hear them. We hope to welcome you back again soon!

2/10 Terrible

Jean

Travelled with partner
Well we had pay to park our vehicle there (which previous owners never did) we were going on a bus tour and that is where we were picked up , when we came back we had a notice on our vehicle saying we hadn’t paid which we had paid and the receipt was on the the dashboard in plain view, so needless to say we were upset, and will not be catching the bus there again, or staying there!
Stayed 1 night in Feb 2024
Response from Divya Sutra Management on Mar 4, 2024
Dear Jean,We sincerely apologize for the inconvenience you experienced with the parking situation during your stay. It's certainly not the experience we aim to provide for our guests, and we understand your frustration. Rest assured, we will address this issue with our parking management to ensure it doesn't happen again in the future. We truly value your feedback, and we hope you might reconsider staying with us again in the future so we can demonstrate our commitment to providing a seamless and enjoyable experience. If there's anything else we can do to assist you further, please don't hesitate to reach out.

6/10 Okay

Azizpreet

Disliked: Cleanliness, property conditions & facilities
Bathtubs were dirty and drainage was blocked
Stayed 1 night in Feb 2024
Response from Divya Sutra Management on Mar 1, 2024
Dear Azizpreet,We sincerely apologize for the inconvenience you experienced with the cleanliness of the bathtub and the blocked drainage during your stay. This is certainly not the level of service we strive to provide. Please rest assured that we take your feedback seriously, and we will address this matter with our housekeeping team to ensure that such issues are promptly rectified. We appreciate you bringing this to our attention and hope to have the opportunity to make it right for you in the future.Sincerely,Divya Sutra Management

2/10 Terrible

Tracey, Prince George

Travelled with pets, Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No hot water for shower, room key opened next room so didn't feel safe, room unbearable hot and didn't fully cool down to set temperature by morning, hard bed, noisy as we were near lobby
Stayed 1 night in Feb 2024
Response from Divya Sutra Management on Feb 27, 2024
Dear Tracey,We truly sorry to hear about your disappointing experience. It sounds like your stay fell far short of our usual standards. Please accept our sincerest apologies for the inconvenience and discomfort you encountered. Rest assured, We will address each of these issues with the utmost urgency to ensure they are promptly rectified. We are committed to making necessary improvements. Sincerely,Divya Sutra Management

6/10 Okay

Colleen

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Sincerely, Front desk. on Feb 26, 2024
Dear Guest, Thank you for taking the time to review our property and thank you for staying with us. I'm sorry to hear that your experience was not up to your standard. As we do strive to ensure that all of our guests have a good experience while staying with us.

10/10 Excellent

Keith

Business traveller
Liked: Cleanliness, property conditions & facilities
Great value
Stayed 1 night in Feb 2024
Response from Sincerely, Front desk. on Feb 25, 2024
We are pleased to learn that you had an amazing stay. We are glad that you enjoyed our amenities and services during your recent stay with us and hope we can welcome you back for a seamless and truly memorable stay.

10/10 Excellent

Grant

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The room was large, clean and comfortable. Check in was quick and the staff were very welcoming. This is a great place to stay while in Vernon.
Stayed 1 night in Feb 2024
Response from Sincerely, Front desk. on Feb 24, 2024
We are pleased to learn that you had an amazing stay and that our staff was courteous and professional. We are glad that you enjoyed our amenities and services during your recent stay with us and hope we can welcome you back for a seamless and truly memorable stay.

2/10 Terrible

LEONORA, OLIVER

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Checked in the room, phone wasn't hooked in the right port, called front desk using my cellphone. First, he said it was just the "dial tone". I know the sound of a "dial tone", that's rather insulting. 2nd charging unit is attached to a desk but wasn't plugged in as cord was too short, maintenance guy repositioned the table but it's in an odd position, not fitting the space, reasoned that the space is for the "coming kitchenette". 3rd, the space for coming kitchenette has a transition metal for floors but screws are loose, a tripping hazard. Didn't do a good job or not done right at all! 4th, got a call 30mins prior to check out time asking me if I wanted to stay another day. It was a like fake politeness asking me when am I checking out, added insult to the injury. I used to work in a hotel as front desk, never had I called a guest 30 minutes prior check out time if wanting to extend as guests usually take the initiative. We have been staying in this hotel for so many years as it's the closest to Silverstar but like my husband said, it will be our last. The hotel is not maintained, it's being rundown by new management or owners.
Stayed 1 night in Feb 2024
Response from Sincerely, Front desk. on Feb 23, 2024
Dear Guest, Thank you for taking the time to review our property and thank you for staying with us. I am sorry to hear that you were disappointed with your stay, as we do strive to ensure that all of our guests have a good experience while staying with us. I will find out what was the case with your room and rectify this issue right away.

10/10 Excellent

Tina

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Alex at the front desk was so very kind and really accommodating with any requests we had. Myself, and 3 grandchildren loved the hotel and the pool. They also lived the family room size, and generous breakfast to go. Thank you to all yhe staff working there!
Stayed 2 nights in Feb 2024
Response from Divya Sutra Management on Feb 21, 2024
Thank you for taking the time to review your stay. Your great feedback is sincerely appreciated. We look forward to welcoming you back to the hotel in the near future.