Title: Messner Palace - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=12784836&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Messner Palace Art lovers find a peaceful retreat near Punta della Dogana where an on-site gallery complements designer shopping in a cultural sanctuary ## Photo gallery for Messner Palace ![Front of property - Messner Palace (Venice)](https://images.trvl-media.com/lodging/13000000/12790000/12784900/12784836/6011d823.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Superior Double or Twin Room, Canal View | View from room - Messner Palace (Venice)](https://images.trvl-media.com/lodging/13000000/12790000/12784900/12784836/03cbd367.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Superior Triple Room, City View | View from room - Messner Palace (Venice)](https://images.trvl-media.com/lodging/13000000/12790000/12784900/12784836/2733e4bf.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Point of interest - Messner Palace (Venice)](https://images.trvl-media.com/lodging/13000000/12790000/12784900/12784836/38e20e26.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Food court - Messner Palace (Venice)](https://images.trvl-media.com/lodging/13000000/12790000/12784900/12784836/9b9a4d77.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Messner Palace, near Basilica di Santa Maria della Salute, offers a quiet escape from Venice's bustle. Explore the art gallery, visit designer stores, or relax in the coffee shop. The garden provides a serene spot with WiFi, laundry, and luggage storage. ## Reviews 5.2 ## Popular amenities - Free WiFi - Restaurant - Air conditioning - Breakfast available - Bar - Laundry ## Room options ### Check availability for these dates Tonight [Jan. 27 - Jan. 28](https://www.expedia.ca/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=12784836&PinnedHotelID=12784836&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=12784836&PinnedHotelID=12784836&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan. 28 - Jan. 29](https://www.expedia.ca/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=12784836&PinnedHotelID=12784836&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=12784836&PinnedHotelID=12784836&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 30 - Feb. 1](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=12784836&PinnedHotelID=12784836&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=12784836&PinnedHotelID=12784836&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Feb. 6 - Feb. 8](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=12784836&PinnedHotelID=12784836&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=12784836&PinnedHotelID=12784836&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 4 of 4 rooms ### View all photos for Superior Double or Twin Room, Garden View ![View from room](https://images.trvl-media.com/lodging/13000000/12790000/12784900/12784836/d274b1ab.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double or Twin Room, Garden View ### Highlights Soundproofed Individually decorated Air conditioning Heating Connecting rooms available TV Hypo-allergenic bedding Pillow menu - 237 sq ft - Sleeps 2 - 1 Double Bed OR 2 Twin Beds - Garden view ### View all photos for Superior Triple Room, Garden View ![View from room](https://images.trvl-media.com/lodging/13000000/12790000/12784900/12784836/d274b1ab.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Triple Room, Garden View ### Highlights Soundproofed Individually decorated Air conditioning Heating Connecting rooms available TV Hypo-allergenic bedding Pillow menu - 258 sq ft - Sleeps 3 - 1 Double Bed and 1 Twin Bed OR 3 Twin Beds - Garden view ### View all photos for Superior Double or Twin Room, Canal View ![Superior Double or Twin Room, Canal View | View from room](https://images.trvl-media.com/lodging/13000000/12790000/12784900/12784836/03cbd367.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double or Twin Room, Canal View ### Highlights Soundproofed Individually decorated Air conditioning Heating Connecting rooms available TV Hypo-allergenic bedding Pillow menu - 237 sq ft - Sleeps 2 - 1 Double Bed OR 2 Twin Beds - Canal view ### View all photos for Superior Triple Room, City View ![Superior Triple Room, City View](https://images.trvl-media.com/lodging/13000000/12790000/12784900/12784836/b36d5003.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Triple Room, City View ### Highlights Soundproofed Individually decorated Air conditioning Heating Connecting rooms available TV Hypo-allergenic bedding Pillow menu - 258 sq ft - 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More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FVenice-Hotels-Messner-Palace.h12784836.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FVenice-Hotels-Messner-Palace.h12784836.Hotel-Information) ## About the area Located in Dorsoduro neighborhood, Messner Palace is connected to a rail/subway station. Punta della Dogana and Peggy Guggenheim Museum are cultural highlights, and some of the area's notable landmarks include Basilica di Santa Maria della Salute and St. Mark's Square. Grand Canal and Teatro La Fenice are two other places to visit that come recommended. Spend some time exploring the area's activities, including winery tours. [Visit our Venice travel guide](https://www.expedia.ca/Venice.dx179981) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C45.43003%2C12.33287&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=0xyU5T8Ov1ehNaaSdbkgMXRjpkM=) Rio Terrà Catecumeni 216, Dorsoduro, Venice, VE, 30123 ### What's nearby - ![Collection Peggy Guggenheim de Venise](https://images.trvl-media.com/place/6078162/f6267629-5415-4d55-859f-d8ed975bf531.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Peggy Guggenheim Museum 2 min walk \- 0.2 km - ![Basilica di Santa Maria della Salute which includes religious elements, general coastal views and a church or cathedral](https://images.trvl-media.com/place/6078118/8542b30f-b120-4245-9f5e-d138365d8569.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Basilica di Santa Maria della Salute 2 min walk \- 0.2 km - ![La Fenice Opera House showing interior views and theatre scenes](https://images.trvl-media.com/place/503198/4ef0c7dc-6065-4999-b063-5d86451002d9.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Teatro La Fenice 5 min walk \- 0.4 km - ![St. Mark\'s Square showing heritage architecture and a square or plaza as well as a large group of people](https://images.trvl-media.com/place/503200/d4b35cda-f024-4c68-9d97-1049c7b13ba1.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) St. Mark's Square 8 min walk \- 0.7 km - ![St. Mark\'s Basilica featuring a church or cathedral, religious elements and heritage architecture](https://images.trvl-media.com/place/503202/088cdbee-9d40-4805-8968-2287d9461b89.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) St. Mark's Basilica 10 min walk \- 0.9 km ### Restaurants - Bar Ducale 14 min walk - La Caravella 14 min walk - Corner Pub 3 min walk - Ombra del Leone 13 min walk - Bar Redentore 12 min walk ## About this property ### Messner Palace Luxury hotel near Peggy Guggenheim Museum Located close to Punta della Dogana and Basilica di Santa Maria della Salute, Messner Palace provides an art gallery on site, designer stores on site, and a coffee shop/cafe. Free in-room WiFi, with speed of 50+ Mbps, is available to all guests, along with a garden and laundry facilities. Additional perks include: - Continental breakfast (surcharge), a roundtrip airport shuttle (surcharge), and concierge services - A porter/bellhop, a front-desk safe, and tour/ticket assistance - Luggage storage, multilingual staff, and wedding services Room features All guestrooms are individually decorated, and include comforts such as premium bedding and pillow menus, as well as perks like laptop-friendly workspaces and air conditioning. Extra conveniences in all rooms include: - Hypo-allergenic bedding, Frette Italian sheets, and cribs/infant beds (surcharge) - Bathrooms with rainfall showers and free toiletries - 58-inch TVs with satellite channels - Wardrobes/closets, LED light bulbs, and workout equipment ## Similar properties ![Front of property](https://images.trvl-media.com/lodging/13000000/12790000/12785100/12785054/5775c402.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ca' Messner 5 Leoni Dorsoduro - Pet friendly - Free WiFi - Restaurant - Air conditioning 5.6 32 reviews CA $102 CA $116 total includes taxes & fees Jan 28 - Jan 29 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=12785054&PinnedHotelID=12785054&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior detail](https://images.trvl-media.com/lodging/2000000/1840000/1834300/1834295/57c83389.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Messner Dorsoduro - Free WiFi - Restaurant - Air conditioning - Breakfast available 5.0 262 reviews CA $86 CA $103 total includes taxes & fees Jan 28 - 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Offsite parking within 2 miles (EUR 30 per day) - 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge - Beach shuttle (surcharge) ### Food and drink - Daily continental breakfast available 8:00 AM to 10:00 AM for a fee: EUR 16 for adults and EUR 10 for children - A bar/lounge - A coffee shop/cafe - A restaurant - Couples/private dining - Hosted evening meal available daily for a fee of EUR 70 - Snack bar/deli ### Things to do - Art gallery - Designer stores ### Family friendly - Crib (surcharge) - Laundry facilities - Snack bar/deli - Soundproofed rooms ### Conveniences - Laundry facilities - Limited-hour front desk - Luggage storage - Safe at front desk ### Guest services - Change of towels on request - Concierge services - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Proposal/romance packages - Tour and ticket assistance - Wedding services ### Outdoors - Garden ### Spa - In-room massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible airport shuttle - Handrails in hallways (35 inches high) - Handrails in stairways (35 inches high) - Thin carpet in room - Upper floors accessible by stairs only - Visual alarms in hallways - Well-lit path to entrance ### More - 1 building - 1 floor - At least 80% of food locally-sourced - At least 80% organic food - Built in 1600 - Double-glazed windows - Smoking not allowed - Traditional architecture - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Blackout drapes - Crib (surcharge) - Frette Italian sheets - Hypo-allergenic bedding - Pillow menu ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Rainfall showerhead - Shower - Toothbrush and toothpaste (on request) - Towels provided ### Entertainment - 58-inch TV with satellite channels ### Food and drink - Champagne service - Electric kettle - Espresso maker - Limited room service ### More - Air conditioning - Connecting rooms available - Desk - Energy-saving switches in guestrooms - Heating - Individual decor - Iron/ironing board on request - Laptop workspace - LED lighting - Mobile key entry - Phone - Safe - Soundproofed rooms - Workout equipment ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 11:00 PM Minimum check-in age: 18 ### Check-out Check-out before 11 AM ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation The front desk is open daily from 7:00 AM - 11:00 PM Front desk staffed during limited hours This property doesn't offer after-hours check-in For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools Guests booking their stay in Venice are kindly requested to visit the #EnjoyRespectVenezia site www.comune.venezia.it/en/content/enjoyrespectvenezia for important information and regulations applied in the city. On certain dates of the year, visitors must pay an access fee of EUR 5-10 per person per day to enter Venice. Those with accommodation in Venice are exempt from paying this. Guests must however request an exemption voucher in advance and present it with an identity document on arrival. To check affected dates, fees and request an exemption, visit cda.ve.it/en/. ### Access methods Front desk (limited hours) ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome 1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available Cribs (infant beds) are available for EUR 15 per stay ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city and will be collected at the property. This tax does not apply to residents of Venice City and children under 10 years of age. Further exemptions may apply to patients and their companions, and people staying in the city for specific purposes/duties, subject to the submission of proper documents to the property. A 30 percent reduction applies from January 1-31. - A tax is imposed by the city: From 1 January - 31 January, EUR 3.10 per person, per night for adults; EUR 1.60 per night for guests aged 10-16 years old. - A tax is imposed by the city: From 1 February - 31 December, EUR 4.50 per person, per night for adults; EUR 2.20 per night for guests aged 10-16 years old. We have included all charges provided to us by the property. ### Optional extras - Fee for continental breakfast: approximately EUR 16 for adults and EUR 10 for children - Airport shuttle fee: EUR 140 per vehicle (one-way, maximum occupancy 6) - Airport shuttle fee per child: EUR 140 (one-way), (up to 18 years old) - Nearby parking fee: EUR 30 per day (8202 ft away) - Crib (infant bed) fee: EUR 15 per stay - Hosted evening meal: EUR 70 The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and debit cards; cash is not accepted Cashless transactions are available Noise-free guestrooms cannot be guaranteed Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Some guestrooms at this property are located 50 meters away from the hotel's main building. Property Registration Number IT027042A1QIMZFOV8 ### We should mention This property does not have elevators All guests, including children, must be present at check-in and show their government-issued photo ID card or passport Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation In accordance with national/local laws, air conditioning may be restricted to certain hours from 16 April to 15 September A car is not required for transportation to and from this property ### National rating This property has received its official star rating from the local rating authority. ### Property is also known as Messner Palace Venice Messner Palace Messner Palace Hotel Venice Messner Palace Hotel Messner Palace Hotel Messner Palace Venice Messner Palace Hotel Venice ## Frequently asked questions ### Is Messner Palace pet-friendly? ### How much does it cost to stay at Messner Palace? ### What time is check-in at Messner Palace? ### What time is check-out at Messner Palace? ### Does Messner Palace provide a shuttle to the airport? ### Where is Messner Palace located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Messner Palace Reviews 5.2 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 6.0 Cleanliness ### 4.8 Amenities ### 6.2 Staff & service ### 5.0 Property conditions & facilities 10 - Excellent 11 8 - Good 10 6 - Okay 9 4 - Poor 20 2 - Terrible 20 ## Reviews ### 10/10 Excellent #### Max Dec 9, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Loved the location and the rooms! ##### Max Stayed 2 nights in Nov 2024 ### 6/10 Okay #### Kate Jul 26, 2025 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities #### Basic hotel but clean rooms & friendly staff Had been worried by negative reviews but stay was clean & comfortable for the price. Reception staff were perfectly charming, friendly & helpful (not at all rude as others have said). A little worn and dated but overall a pleasant stay. ##### Kate Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Charles Sep 8, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Front desk reception was outstanding as well as the restaurant. Very helpful, and went above and beyond. ##### Charles Stayed 2 nights in Aug 2024 ### 6/10 Okay #### Sacha Jul 8, 2025 Liked: Cleanliness, staff & service We only stayed 1 night and appreciated the friendly staff allowed us to store our bags until the 3pm check in time. We were not happy with the AC being stuck on 16 degrees all night. We tried to find the control for the heat pump/ac and discovered in the morning we hadn’t lost it- but all the ac boxes are controlled by the hotel and maintenance needs to change it. A very cold night for tired travellers. Aside from this the hotel was cute and staff were friendly ##### Sacha Stayed 1 night in Jul 2025 ### 8/10 Good #### Andrea Apr 16, 2025 Liked: Cleanliness, staff & service The TV didn’t work and it would have been nice to watch some news. The shower water was warm to cold. Expedia indicated a continental breakfast available but that is extra. The room was quite small and our three beds took up the entire space, but I was fine with that, as I wanted three beds. Great location. ##### Andrea Stayed 2 nights in Apr 2025 ### 4/10 Poor #### Linda Jun 10, 2025 Liked: Cleanliness, staff & service, room comfort This is a very nice old hotel. The staff were all very nice. We arrived late, and the dining manager allowed us to order some food to take to our room. My problem is with the reservation. I requested a room for 3 & selected a triple room. When we arrived, the staff said they received a reservation for only 2 people, so I had to pay for an additional person + the tourist fee. It cost me nearly $75 more for the exact room I had reserved. ##### Linda Stayed 1 night in Jun 2025 ### 4/10 Poor #### Verified traveller Aug 31, 2024 Liked: Staff & service Disliked: Property conditions & facilities, room comfort Main areas were quaint but room needed new furniture (veneer coming away from chipboard), new mattress (sagging in middle), new carpet, new wall paper, new bathroom and a lick of paint (damp patch on ceiling). Food in the restaurant was nice and very good value (guests receive 40% discount). Overall a good budget hotel for Venice, just needs a little freshen up. ##### Verified traveller Stayed 2 nights in Aug 2024 ### 6/10 Okay #### Oxana Oct 9, 2024 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities The hotel has a great potential. The staff is very polite and helpful, but the rooms need major renovation. Bathrooms are in poor condition as well as carpet. Internet is barely working, we tried to watch Netflix but it constantly got disconnected. We enjoyed the hotel’s restaurant. Food was good and ambient atmosphere was pleasant. We would stay in this hotel again, but as I said they need to update showers. ##### Oxana Stayed 3 nights in Oct 2024 ### 4/10 Poor #### Randy Oct 13, 2024 Liked: Cleanliness Disliked: Amenities, property conditions & facilities They advertise WiFi but in our "wing" of the property there was NO WiFi. The heater AC had NO control. They had to send someone from the staff to turn it on or off or to adjust the temperature. Bed was okay. Bathroom okay. Touch control lamps next to the beds turn themselves on and off during the night. Location was convenient. Hotel has a restaurant and food was just 3 stars. ##### Randy Stayed 2 nights in Oct 2024 ### 4/10 Poor #### Kathryn Jan 19, 2026 Liked: Cleanliness Room was cold, registered it was set at 30 C but it was super cold, hot waster was iffy and bed was broke. Buildings in Venice are super old but this one was just ok. If you just want a place to lay your head then it’s ok. It was clean just needs a little TLC to bring up the experience. I would probably stay someplace else next time. When I checked out there was someone else that was requesting a different room. ##### Kathryn Stayed 3 nights in Jan 2026 ### 8/10 Good #### Erika tatiana Oct 1, 2025 Liked: Cleanliness, property conditions & facilities It was nice hotel but it doesn’t have elevator. The restaurant is not amazing but everything else was okay. ##### Erika tatiana Stayed 1 night in Sep 2025 ### 4/10 Poor #### Signe Sep 4, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Worn out - more like a 2-star. The hotel is outworn with no hot water and needs a deep clean. ##### Signe Stayed 2 nights in Aug 2025 ### 6/10 Okay #### Christopher Oct 11, 2025 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities, room comfort There was always hot water and the bed was comfortable enough to sleep in, but ir was to metal framed beds pushed together and not comfortable to share with my partner. No WiFi in the rooms, Tv stuck in Polish so couldnt understand the menus. AC seemed to work when it wanted making the room comfortable about half the time. The bathroom was down a narrow tuled corridor which was slippery when wet. It overlooked the canal which was nice though. ##### Christopher Stayed 4 nights in Oct 2025 ### 2/10 Terrible #### colin Oct 1, 2025 This was the worst hotel stay ever. We had 4 days of no hot water. There was no manager at the hotel. The receptionists just shrugged their shoulders. Refused to call management. Kept saying a technician was coming to fix it. In the end we went to another hotel. Otherwise the place was seriously run down and shabby. ##### colin Stayed 5 nights in Sep 2025 ### 4/10 Poor #### Jennifer Mar 14, 2025 Disliked: Staff & service, amenities, property conditions & facilities Old but pleasant ##### Jennifer Stayed 3 nights in Mar 2025 ### 8/10 Good #### Wilfredo Oct 20, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great dining options. Staff was very friendly and accommodating. They offer great service and information to all areas. Would recommend this property. ##### Wilfredo Stayed 1 night in Oct 2024 ### 2/10 Terrible #### Yelenny Sep 14, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities WORST EXPERIENCE in my entire trip to Italy. Check in process is a mess, my family and I felt discriminated by the staff who was talking bad about our group amongst themselves. Our party booked a total of 6 rooms for us to be treated in such manner. The lady in the check in area literally said in Italian that she didn’t want us there or to deal with us as we attempted to book a 7th room since the actual room does not look like the pictures. The rooms are small, carpet smells musky and looks old and dirty. The second bed that is shown in the pictures is literally a mattress on the floor. Spend your money somewhere else. Treatment was so terrible that we actually left right after midnight, didn’t even sleep there. ##### Yelenny Stayed 1 night in Sep 2025 ### 2/10 Terrible #### AARTHI Jul 2, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Hotel is rated a 4 star but the room was covered in a thick layer of dust, carpet had many large stains, bathroom was not cleaned and seemed used by previous occupant. Multiple Power Outages, no water or working TV in room. couldnt even open room window due the amount of dust on window sill and air unit. Horribly disappointed especially for what they charged for the nightly rate. ##### AARTHI Stayed 1 night in Jun 2025 ### 4/10 Poor #### Shaun Sep 30, 2025 Disliked: Staff & service, property conditions & facilities, room comfort #### Very poor service from a tired hotel This hotel is very tired. The staff are very unhelpful too, which makes the hotel stay very frustrating. The Aircon was going all night and we couldn’t turn it off. It was freezing cold. When we asked the reception, they didn’t turn it off. We had to ask them three times to turn it off and they said there was only one Aircon remote control for the whole hotel. Then there was no hot water for the four nights stay. We asked the reception several times and they just shrugged their shoulders and said the engineer doesn’t work during the weekend so there is nothing we can do. Then the cleaner spilled a load of bleach in the room on the red carpet and didn’t tell us They placed one of our bags over the top of the bleach stain to cover it up, the next day they brought a rug to cover it up. The location of the hotel is good and it overlooks a very nice canal but I would not stay here again and I cannot recommend it to anybody else either. ##### Shaun Stayed 4 nights in Sep 2025 ### 4/10 Poor #### William Aug 28, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities \- Was vactioning with my partner in Venice for 2 nights, requested a double bed and recieved two single beds put together. Wasn't able to check in until 3pm, when we complained at 4pm after we arrived and checked in, we were told rudely by the concierge that the workers who would be able to put on a pillow top over the single beds had left for the day and they won't be able to do anything until tomorrow. - Air conditioner leaked constantly, so the cleaners/management just put towels in the corner to stop the leaking. - The room overall had a weird smell to it, probably because of the aircon leaking onto the carpet. - The air conditioner was above the entry/exit door, so because of the leaking the floorboards swelled and opening/closing the door was problematic. ![Towels used to reduce airconditioner leaking. ](https://a.travel-assets.com/ugc/hotel-reviews/0ed7b11c-901c-4136-b0b3-bf24016d1ca6-1756423114398.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Damp carpet, causing underfloor to swell making it difficult to open/close the entry/exit door.](https://a.travel-assets.com/ugc/hotel-reviews/df68d861-3f98-48eb-ac9a-2df4a42d0c27-1756423114737.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![2 single beds put together.](https://a.travel-assets.com/ugc/hotel-reviews/d440608a-846c-4928-ae4d-11d6603232b7-1756423114295.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### William Stayed 2 nights in Aug 2025 ### 4/10 Poor #### Jane Oct 22, 2024 Disliked: Cleanliness, property conditions & facilities Small room with an itty bitty bathroom you can barely turn around in. The carpet was disgusting and looked like it had never been replaced. The bed was very uncomfortable. The only good thing was the balcony overlooking the canal. ##### Jane Stayed 1 night in Oct 2024 ### 4/10 Poor #### Verified traveller Dec 1, 2024 Disliked: Staff & service, property conditions & facilities, room comfort #### No heat No heat at the room ##### Verified traveller Stayed 2 nights in Nov 2024 ### 2/10 Terrible #### GEORGINA Jun 23, 2025 Disliked: Cleanliness, amenities, property conditions & facilities Unfortunately, this hotel did not meet our expectations. The room was much smaller than what was shown in the pictures, which made the stay uncomfortable. On top of that, the air conditioning barely worked, and the room stayed warm even at night — not ideal in hot weather. The most disappointing part, however, was the lady helping in the front she was rude to people who don’t speak Italian. Several encounters felt rude and unwelcoming, which really affected the overall experience. It’s a shame because the location was convenient, but sadly, that wasn’t enough to make up for everything else. I wouldn’t stay here again, and I wouldn’t recommend it unless major improvements are made. ##### GEORGINA Stayed 2 nights in Jun 2025 ### 2/10 Terrible #### Reza Aug 19, 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities They used fake pic of the bathroom to trap customers into booking their hotel. In reality you’ll get bathroom with cracked tiles and full of black mold. Broken furniture and rude personnel. The worst stay in my life. ##### Reza Stayed 3 nights in Aug 2024 ### 6/10 Okay #### Tufan Sep 7, 2024 Liked: Cleanliness Disliked: Staff & service #### Hotel info The room was generally clean, but after the shower, the toilet is full of water and you feel like you are in the lake. When you open the window of the room, there are flies everywhere, when you tell the reception, they said there was no fly medicine and they did not help. 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