2/10 Terrible
STEVEN, LIVE OAK
Travelled with partner
Jul 24, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
I highly do not recommend this hotel.
Do not waste your time and money on this hotel.
It is Listed as a 4 star hotel, but it is really no more than a 2 star or less hotel.
Our Suite with the balcony, over looking Saint Mark’s Square, the Air Conditioning did not work. The suite was HOT. The AC fan on high blew very little air and the air was not cold or cool. I Complained at the front desk, they insisted that the AC worked perfectly in our suite and basically did nothing. We booked the suite for 4 nights. I could not get one of them to come to the room to prove me right and then wrong. We said something to house keeping and they gave us a floor fan and a table top fan to use. NOT what you would expect from a so called 4 Star Hotel at an average of $500 a night suite. Still nothing from the front desk. The front desk staff were very rude and smiled at you as they told their lies to your face. It was very clear, they did not care was not concerned. We had to keep the curtains closed to try to block out some of the outside heat. The suite had two bathrooms and both were not vented and did not have an AC vents. They were both as HOT as sauna, both day and night. The last night my wife picked up a bottled water bottle in the bathroom to rinse her mouth, thinking it was hers, it was the maid’s and it was Bleach and not water used for cleaning, Lucky she did not swallow it. It look like the bottled water container that my wife used. I complained to the front desk
STEVEN
Stayed 4 nights in Jul 2024