The location was great. Regrettably, the A/C unit in our room produced such a loud rattle that we were compelled to relocate to another room. This proved to be quite inconvenient, as we had already unpacked and settled into bed for the night. Despite our attempts to address the issue, the response from the staff was lacking. Although we were made aware that there were alternate rooms available, our request for an equal or greater room change was not accommodated adequately, resulting in a downgrade to a smaller room, and we are a family of four. This falls short of expected standards, particularly given the premium rates we had paid in advance. Considering these factors, I can only recommend this establishment solely for its location. However, for future visits to Vancouver, we will be exploring alternative lodging options.