I just read your reviews but I don’t know why you didn’t feel good. Everything we clean after every guests. The heating comes under the floor so sometimes there are dust coming out, This is the problem caused by floor heating. If your home also has floor heating, you will understand. After you guys checked out, I found that all the bath towels were heavily stained with various colors, probably cosmetics. I tried my best to wash them but couldn't get them out, so I had to throw them away. Just because you paid to stay here, you can damage other people's things at will? You are not welcome to B&B I think. You should go to 6 stars Hotel.

So sorry about your feelings. Last night upstairs I heard some other guest asking some questions about where to go shopping. They just talked a little while and you knocked the door, so they stopped talking.Not more than 5 minutes. And your room lights were still on. When you knocked the door they stopped and said sorry to you. That’s it. Nobody talk to early morning! You are in a public place, not your home. You can not so mean to others.

Sorry about your feelings. The heat is floor heating and the switch is on the wall beside the door.

So sorry about your feelings. I know you were bothered by another guest who stayed next to your room,but it’s happened sometimes when we outside stay in hostels. We couldn’t prevent others behaving. The heating switch is on the wall in your bedroom and you didn’t turn it on. About coffee sugar, I have already put it beside the coffee maker.

We will try to clean after every one use it. It’s a shared bathroom so somebody did it unexpectedly.

It‘s so interesting that you didn‘t stay here and you gave me a review. I texted you for the code that you can check in by yourself you didn’t answer so I called you , you said you’ll have something important to do so you couldn’t come . If you told me you were concerning about the bathroom, I can choose another room with a private bathroom or you can book it by yourself . in fact, the bathroom is beside your bedroom, is only one step away from your room . now had another excuse. which one is true? Anyway, thank you for your booking.

Nobody forced you to book a shared bathroom.

According to the policy you cannot get a refund. you want to cancel on the check in day it’s not right.

You've used six towels in two days and you say you don't have enough. I don't know how many towels are enough for you. You said the bathroom was dirty, I said I'd clean it, and you said you couldn't see it now. Your cell phone is very old and it's hard to get online. I helped you get online!