We booked our stay on June 20th, 2018 for our stay in August. When we arrived, with our confirmation number from Hotels.com, WYA Point had no record of our reservation. After searching, the receptionist found our reservation, now through Expedia, but they were full. The receptionist sent a message to Jonathon to rectify the situation. We waited for 2 hours for a resolution before we realized WYA Point was not helping. We were given the option to set up our tent in their dog park... Staying in our yurt was going to be the highlight of our vacation, brutal. WYA Point ended up doing nothing, no calls for other reservations, nothing. We had to retreat to Port Alberni for the night. The following day, no resolution, back to Port Alberni. Finally I followed up today with WYA Point to see if they had determined how to compensate us, and they went as far as to tell me they did an internal investigation and determined that is was not their responsibility. Pardon me? You found the reservation, printed out, while we were standing at your front desk, 1000 miles from home. The most disgusting service I have ever received at a hotel. Shame on you WYA Point. Shame on you.
