Double Room (2 Adults and 1 Child)
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Reviews of Hotel Isabel de Segura

3 out of 5
Hotel Isabel de Segura
Ronda del Turia nº1, Teruel, Teruel

Reviews

7.8

Good

Rating 10 - Excellent. 83 out of 346 reviews" "
Rating 8 - Good. 170 out of 346 reviews" "
Rating 6 - Okay. 63 out of 346 reviews" "
Rating 4 - Poor. 24 out of 346 reviews" "
Rating 2 - Terrible. 6 out of 346 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a problem with the room at the beginning, it was a room that smelled of cigarettes, whoever was there before smoked in the room and everything starts with the curtains, the blanket on the bed smelled of smoke, but when I brought this problem to the attention of the reception, the staff that was at that time at the reception helped us by offering us another room starting from the next morning, a very clean and warm room, we had a very nice little holiday and we want to thank the manager especially that boy, unfortunately not I remembered the name, thank you
Stayed 4 nights in Feb 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel is Fabulous value for money.. Parking outside can be difficult, we took advantage of the secure parking available inside the premises for an extra €9. 00 Room was spacious and modern And included a very comprehensive buffet breakfast Very impressed..
Stayed 1 night in Sep 2023

6/10 Okay

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Would have been good if receptionist had a little English. Area around hotel felt little unsafe & lots of rubbish. Dinner very good & reasonably priced.
Stayed 1 night in Jul 2023

8/10 Good

john

Stayed 1 night in Jun 2023

2/10 Terrible

Richard

Travelled with partner
Disliked: Staff & service
We arrived in Teruel took the directions on the Sat Nav the road was closed, tried another street that too was closed. Phoned the Hotel man gave out garbled instructions on going to another location and coming in from another direction. And if that didn’t work we were to call the Police. We then decided to seek accommodation elsewhere.
Stayed 1 night in May 2022

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

8/10 Good

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Used a few times before and a really good value for money stay Basic menu del noche but OK
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place for visit to Teruel
Nice and cheerful hotel very close to old town of Teruel.
Stayed 1 night in Jul 2021

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean hotel in an excellent location
Stayed 1 night in Oct 2020

8/10 Good

Geoffrey

Stayed 1 night in Jan 2020

8/10 Good

Geoffrey

Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel on outskirts of old town. Evening meal was too late for our English ways but breakfast was excellent. Limited English spoken and limited parking available. Comfortable room and would stay again.
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Low quality outdated
Very shabby hotel. Room extremely basic, no tea making facilities. Bathroom totally outdated - cracked tiles, missing grout, dirty/moulded sealant. Way below the usual standards of Spanish hotels in my experience. Had to pay for parking - €7.50 which was not stated when booking. Stayed at local parador on outward journey - massive difference in quality but not in price.
Stayed 1 night in Oct 2019

8/10 Good

Geoffrey

Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The waitress in the dinning room was exceptional. The room was very small and the bathroom smaller.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for overnight
Just a quick overnight stay on our way south but very clean. Staff attentive and pleasant. Bar lovely
Stayed 1 night in Nov 2018
Response from Isabel de Segura on Dec 11, 2018
Dear Customer, We appreciate your valuation of our services, our priority is to guarantee a comfortable and pleasant stay, we hope to see you in a next occasion. a cordial greeting Camilo M. Reception department

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient overnight stay on way to Bilbao. Easy to park. Breakfast not great. Didn't eat in evening.
Stayed 1 night in May 2018
Response from Lucas on Jun 27, 2018
Dear Geoffrey, we appreciate your assessment and we are pleased to see that you enjoyed your stay. We hope you will visit us again in the future. Cordial greetings from Lucas L. Customer Support

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay. Book with confidence.
Friendly staff, quality buffet breakfast with plenty of choice food, del dia lunch was excellent value. All staff where friendly and helpful which makes for a great st@y albeit a short one.Would stay again if in that region.
Response from Lucas L. on May 17, 2018
Dear Henry, it is a pleasure for us to verify that our guests leave satisfied with the attention received. If in the feturo returns to visit us, we will be happy to assist you. A cordial greeting.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Lucas L. on Apr 11, 2018
Muchas gracias por su valoración, esperamos vuelva a vernos en el futuro. Un cordial saludo.

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for motorcycles, parking and location.
Great staff, very helpful. Touring on motorcycles. Hotel has private parking at rear of hotel and was perfect, Peace of mind.
Stayed 1 night in Oct 2017

10/10 Excellent

Jennie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice modern hotel with good bed and decent sized room. Motorbike parked directly outside front of hotel with no problem. We arrived quite early and only had to wait around 20 minutes for our room. 15 minute walk into centre of town and local area has bars and restaurants.
Stayed 1 night in Sep 2017

6/10 Okay

Papi, Deeping

Liked: Cleanliness, room comfort
Plain but very comfortable
Perfectly comfortable fairly modern hotel with easy parking. Not very exciting but good for a stop-over.
Stayed 1 night in Aug 2017
Response from Lucas L. Customer Support on Aug 19, 2017
Dear customer, thanks for your assessments. See you another time.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Teruel
Not bad, a bit overpriced for the condition of the hotel, but good in general and service was really nice
Stayed 1 night in Aug 2017

8/10 Good

janelle, NZ

Liked: Cleanliness, staff & service, property conditions & facilities
Great situation lovely friendly staff. Rooms very nice however the beds are rather hard
Stayed 1 night in Jun 2017
Response from Lucas L. Customer Support on Jul 18, 2017
Dear customer, we thank you for taking the time to evaluate your stay. We are pleased to know that our team of workers made your stay enjoyable. We take note of your complaint about the beds and will improve them as soon as possible. I hope we see each other in the future. A greeting.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
My visit to Refuel.
Lack of working air-con made the night uncomfortable. The staff were all brilliant and I would recommend the hotel, Position of hotel perfect for visiting Teruel. Good value breakfast.
Thank you very much, we work every day to satisfy the demands of our customers. Your assessment is our best reward. Greetings. Lucas L. Customer Support

10/10 Excellent

Liudmyla, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel , 10 minutes walk to the city center
The room was clean and comfortable . Nice hotel! It's about 10 minutes walk to the main square and 15 minutes to the train station. The breakfast was okay.
Response from Lucas L. Atención al Cliente on May 15, 2017
Thank you very much, we work every day to satisfy the demands of our customers. Your assessment is our best reward. Greetings

8/10 Good

tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good room and price
great room and price, only problem was the loud, squeaky elevator noise that kept waking us up

10/10 Excellent

tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great value
A perfect room for a great price. The only problem was the loud, squeaking elevator noise that we heard all night

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Fantastic price for a very good hotel. Checking in and out efficient, friendly and quick. The rooms are exactly like the photos on the web site. Plenty of hot water. Very reasonably bar rates. Quiet and comfortable.

6/10 Okay

James, Hoddesdon

Teruel
We stayed here for one night. The hotel was clean and tidy, but a bit basic. Good location as it was a 10/15 walk into the centre. The main square is lined with bars and restaurants on each side.

10/10 Excellent

pamela, kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
traveling
have stayed here few times very clean and friendly staff

10/10 Excellent

old lady, scotland

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel close to town
Loved the town all the old buildings plenty of places to stop and watch the world go by. Hotel bar very good friendly staff. Nice big clean room.

6/10 Okay

sandra, Toronto

Liked: Cleanliness
Late night dorm
Great place to stop over on the way from Valencia to Rioja! We were very late in arriving to Tureul (post midnight) and very happy that the hotel staff happily greeted us. More dorm than hotel but clean rooms and friendly and welcoming staff

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Over night stay
Interesting town but find Good restaurant!

8/10 Good

robin, Wimborne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Lovely hotel in a lovely Spanish town that we would never have thought of visiting. Highly recommended.

4/10 Poor

John

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

8/10 Good

George, Queensland

Liked: Cleanliness, staff & service, room comfort
Friendly and Courteous Staff
Excellent staff--very helpful and friendly. We did have trouble with the toilet.

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Easy and affordable
Short walk into the city from this good value hotel. Nothing special, but easy parking and affordable.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very good hotel for the price

10/10 Excellent

Anthony, bagshot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
worth a visit
made me very welcome

8/10 Good

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención en recepción muy agradable.
Stayed 1 night in Jan 2024

8/10 Good

Marcos Cerda

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bien situado, cerca del centro
Stayed 1 night in Jan 2024

8/10 Good

ANGEL ANTONIO

Stayed 1 night in Dec 2023

10/10 Excellent

Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Rocío

Travelled with family
Liked: Amenities
Ubicación tranquila. Buen acceso para personas con problemas de movilidad
Stayed 5 nights in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Johanna

Stayed 1 night in Nov 2023

6/10 Okay

Carlos

Travelled with family
Todo bien gracias
Stayed 2 nights in Nov 2023

8/10 Good

Lacassagne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impeccable
Stayed 1 night in Nov 2023

10/10 Excellent

M. CRISTINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena calidad precio
Stayed 1 night in Nov 2023