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Reviews of Holiday Inn Express Tamworth, an IHG Hotel

2.5 out of 5
Holiday Inn Express Tamworth, an IHG Hotel
Leisure Island Riverdrive, Tamworth, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 456 out of 1000 reviews" "
Rating 8 - Good. 402 out of 1000 reviews" "
Rating 6 - Okay. 96 out of 1000 reviews" "
Rating 4 - Poor. 22 out of 1000 reviews" "
Rating 2 - Terrible. 24 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Nicky

Travelled with family
Liked: Staff & service
Very slow check in, and the
Stayed 2 nights in Sep 2022
Response from Alex on Nov 2, 2022
Good afternoon Nicky, Our apologies that you found our check in slow, I will speak with those on the desk that day to understand why. Kindest Regards

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2022
Response from Alex Burke on Sep 23, 2022
Good evening, We do apologise that your stay was not satisfactory, Please do let us know what could have made your stay better.Kindest Regards

6/10 Okay

Sandra

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Appears short of staff.
We have stayed at this hotel before, the location is very good. Check in was fairly good although the reception staff were having problems with the key registration system. On our return to the rooms on second evening of our stay we were surprised that the rooms had not been serviced. On raising this with reception we were shown a sign on the desk saying that if you wanted the room to be serviced then you should pre book this. This was not pointed out when we checked in. The reception was extremely busy with people checking in, Managers were running around trying to locate cots and linen for guests who had checked in that day. The impression that we got was that there was a real staff shortage at this hotel. On checking out we were told that there was £40 to pay as my dog had stayed in the room. I pointed out that on previous stays at this hotel there had been no mention of a charge. The charge was £20 per night to cover specialist cleaning, I challenged a two night charge as the room hadn't been serviced after first nights stay. The receptionist told me that the charge was detailed on the hotel website, we have tried to find it on the website without any success. In the end we were told just to leave, get out.
Stayed 2 nights in Sep 2022
Response from Reception Team on Sep 23, 2022
Good evening, Sandra, We do apologise for the issues you faced during your stay, Unfortunately, it is and always has been our policy, as this allows us to accept pets into the hotel safely for other none pet owners with allergies, there is a sign on reception desk stating this, and online.I will speak with the girl on the desk about this. Kindest Regards

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2022
Response from Alex Burke on Sep 19, 2022
Good afternoon, John, Thank you for such a fantastic score, we are pleased you enjoyed your stay with us and we look forward to your next visit. Kindest Regards

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Tamworth Holiday Inn Express
The hotel was clean, the staff friendly and helpful. The breakfast was very good. We had one evening meal at the hotel during our stay, this was poor. The burgers were overcooked and very tough and dry, and the tomato soup was was only lukewarm. We complained the following day.
Stayed 4 nights in Sep 2022
Response from Alex on Sep 12, 2022
Good afternoon, Michael,Thank you for your kind comments about our staff and hotel, we do apologise that the meal was not up to standard for you and I will speak with the member in staff in question to understand why the quality of the food was not up to standard. Kindest Regards

10/10 Excellent

John

Liked: Cleanliness, staff & service, room comfort
We found the two bed side lamps were hanging off almost. But apart from that everything was fine.
Stayed 1 night in Sep 2022
Response from Alex Burke on Sep 12, 2022
Good afternoon John,Thank you for taking the time to review your recent stay with us, we are pleased that you enjoyed your time here and thank you for brining the lamps to our attention.Kindest Regards

10/10 Excellent

lawrence

Stayed 1 night in Sep 2022
Response from Alex Burke on Sep 11, 2022
Good afternoon Lawrence, Thank you so much for the great score, we are pleased you enjoyed your stay with us, we look forward to your next visit. Kindest Regards

10/10 Excellent

Katy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn’t be happier!
I couldn’t have asked for a better stay, the staff were incredibly accommodating to me and my partner. The hotel was incredibly clean and quiet and the mattress was to die for! I would have happily paid double or triple for the experience I had.
Stayed 1 night in Sep 2022
Response from Alex Burke on Sep 9, 2022
Good afternoon Katy, Wow! what a fantastic review, we are so thrilled with your lovely comments and so pleased you had such a memorable experience with us, we do look forward to your next visit!Kindest Regards

8/10 Good

Karl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and balue
A nice hotel, rooms were good quality and standard although slightly small for a family of 3 with a double sofa bed. The staff were excellent, always very polite friendly and helpful from the moment we walked through the door to check in. The initial room we were allocated was to close to the lifts and stairs so we asked to love to a quieter area, the staff were very accommodating and made the change immediately for us. The breakfast was nice but I felt sorry for the staff as they were very short staffed and couldn’t keep up with the restocking and cleaning of tables. I also think the breakfast tea could be bigger for the number of guest rooms they have. Overall nice hotel, very convenient especially for Drayton Manor theme park which was the reason for our trip. I would recommend this hotel because of the staff, rooms and location.
Stayed 2 nights in Aug 2022
Response from Alex Burke on Sep 5, 2022
Good afternoon Karl, Thank you for taking the time to review your recent stay with us, we are so pleased that you found our staff to be excellent, they are a great bunch and make us very proud with how hard they all work. We hope you had a fantastic time at Drayton Manor!Kindest Regards

10/10 Excellent

norah

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean and comfortable with friendly efficient staff. Breakfast was good and even had gluten free cereal and toast which was a bonus
Stayed 1 night in Aug 2022
Response from Alex Burke on Aug 24, 2022
Good afternoon Norah, Thank you for leaving such a great review, we are thrilled that you enjoyed your stay with us.Please visit again soon. Kindest Regards

8/10 Good

Kirstie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Beds a let down
Great hassle free check in. Room was a little smaller than i expected (Smaller than a travel inn) 312 could have done with a little TLC in the bedroom... bathroom was nice and shower really good. Two big issues were the beds... we had what appeared to be a small double bed which was on roller wheels and when you got in and out it would move about 30cm from the wall... our 12 year old had the sofa bed which we had to pull out and it was VERY stiff and when out was sunken heavily in the middle with a very thin mattress... im sure it must have been broken cos it was very saggy and we checked it numerous times. Luckily our son was so tired that he still slept on it.
Stayed 1 night in Aug 2022
Response from Alex Burke on Aug 24, 2022
Good afternoon Kirstie, Thank you for taking the time to review your recent experience with us, we do apologise that you found our beds to be uncomfortable, I will be sure to handover your comments to our general manager, as this is definitely something we can look at in the future.Kindest Regards

10/10 Excellent

T

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean... staff are very friendly and helpful... Deffo will be staying again
Stayed 1 night in Aug 2022
Response from Alex Burke on Aug 18, 2022
Good afternoon T, Thank you for such a kind review we are pleased you enjoyed your stay with us and we look forward to welcoming you back. Kindest Regards

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent! Room, breakfast, staff, cleanliness Excellent! Staff helpful and friendly. Jen in particular. Will most certainly book here again!
Stayed 4 nights in Aug 2022
Response from Alex Burke on Aug 18, 2022
Good afternoon Thomas, Thank you for such a pleasant review, I will let Jen know that she made such an impression on you! Thank you Kindest Regards

8/10 Good

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great festival hotel.
Good clean confortable hotel doing all hotel basics very well, surprised by the size of the shower in the bathroom. Very pleasant and helpful staff who handle busy times with ease. Great location for a weekend 80’s festival at Tamworth Castle.
Stayed 1 night in Aug 2022
Response from Alex Burke on Aug 18, 2022
Good afternoon Kyle, Wow what a great review, we are so pleased you loved our hotel and had a fantastic time at the festival, We look forward to seeing you again some time. Kindest Regards

10/10 Excellent

Andrew

Stayed 1 night in Aug 2022
Response from Alex Burke on Aug 18, 2022
Good afternoon Andrew, Thank you for such a fantastic score, we are pleased you enjoyed your time with us. Have a great day. Kindest Regards

8/10 Good

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Alex Burke on Aug 14, 2022
Good afternoon Duncan, Thank you for taking the time to review your recent experience with us, We are pleased you enjoyed your stay with us and we look forward to seeing you again in the future. Kindest Regards

2/10 Terrible

Mark

Stayed 1 night in Aug 2022
Response from Alex Burke on Aug 6, 2022
Good morning Mark, We do apologise that your stay was not satisfactory for you, please do let us know if you can, how we could have made your stay better, and ways you feel we could improve. Kindest Regards

6/10 Okay

Vikesh

Travelled with family
Disliked: Cleanliness
Stayed 4 nights in Jul 2022
Response from Alex Burke on Jul 30, 2022
Good Morning Vikesh, We do apologise that the stay was not up to standard for you, if there is anything we could have done differently please do not hesitate to let us know. Kindest Regards

8/10 Good

Darren

Stayed 1 night in Jul 2022
Response from Alex Burke on Jul 28, 2022
Good Evening Darren, Thank you so much for your kind score. We are happy you enjoyed your stay with us, have a fantastic weekend. Kindest Regards

10/10 Excellent

Ernest

Liked: Staff & service, property conditions & facilities, room comfort
Very enjoyable experience
The hotel is extremely well situated, close to the town and shopping centre. Very pretty with the lake. Excellent free parking. Rooms are spacious, our room could have been a bit cleaner. The breakfast included in the room price was very good. We would certainly stay here again.
Stayed 4 nights in Jul 2022
Response from Alex on Jul 17, 2022
Good afternoon Ernest, Wow, what a fantastic detailed review, our location is fantastic and so great to be a stone throw away from most amenities. Kindest Regards

8/10 Good

Stephen

Stayed 1 night in Jul 2022
Response from Alex Burke on Jul 17, 2022
Good afternoon Stephen, Thank you for reviewing your recent stay with us, we are so glad you enjoyed your time here with us. Kindest Regards

10/10 Excellent

Claire

Stayed 1 night in Jul 2022
Response from Alex Burke on Jul 17, 2022
Good afternoon Claire, Thank you for giving us such a great score, we are so pleased you enjoyed your stay with us and we look forward to your next visit. Kindest Regards

6/10 Okay

Debbie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
The lake
Stayed 2 nights in Jul 2022
Response from Alex Burke on Jul 6, 2022
Good Afternoon Debbie, Thank you for taking the time to review us, if there is anything we could of done better , please do not hesitate to let us know. Kindest Regards

10/10 Excellent

K

Stayed 1 night in Jul 2022
Response from Alex Burke on Jul 4, 2022
Good Afternoon K, Thank you for leaving your great score with us, we are so pleased you enjoyed your stay with us. Kindest regards

10/10 Excellent

Alyson

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location. We had a view over the lake. Our rooms had an adjoining door which made the stay more fun. The staff were really nice and helpful. Can’t wait to go and stay there again.
Stayed 2 nights in Jun 2022
Response from Alex Burke on Jun 15, 2022
Good Afternoon Alyson, Wow. thank you so much for your kind comments, we are pleased you enjoyed your stay with us and super happy that your stay was fun and above expectation, our staff are fantastic, we really appreciate that. We look forward to your next visit. Kindest Regards

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Once I found hotel was plesently surprised. Basic but could not fault it. Staff all helpful .
Stayed 1 night in Jun 2022
Response from Alex Burke on Jun 15, 2022
Good Afternoon Marie, Thank you so much for your kind comments, we are so pleased you enjoyed your stay. Kindest Regards

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Nice hotel to stay in for a night while travelling. Helpful staff
Stayed 1 night in Jun 2022
Response from Alex on Jun 10, 2022
Good Afternoon John, Thank you so much for your kind review and brilliant score. We are so pleased you enjoyed your stay with us and we look forward to your next visit. Kindest Regards

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good night stay.
Stayed 1 night in Jun 2022
Response from Alex on Jun 10, 2022
Good Afternoon John, We are so pleased you enjoyed your stay with us. we hope you have a great weekend. Kindest Regards

8/10 Good

Darren

Stayed 1 night in May 2022
Response from Alex on May 31, 2022
Good Evening Darren, We are so pleased you enjoyed your stay with us, we hope you have a fantastic Jubilee weekend. Kindest Regards

10/10 Excellent

Jennifer

Stayed 1 night in May 2022
Response from Alex on May 31, 2022
Good Evening Jennifer, Thank you for leaving your score with us, we are happy that you were satisfied with your stay, and we hope to see you again soon. Kindest Regards

4/10 Poor

Caroline

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Our room was quite dirty and the bed and sofa bed very uncomfortable. Having said this breakfast was good and I liked that there was free wifi
Stayed 1 night in May 2022
Response from Alex on Jun 11, 2022
Good Morning Caroline, We do apologise for falling short on expectations, I shall hand over your feedback to housekeeping team, and improve our services better in the future. Kindest Regards

10/10 Excellent

Karen

Stayed 1 night in May 2022
Response from Alex on May 31, 2022
Good Evening Karen, Thank you for taking the time to leave your brilliant score with us! we are so pleased you enjoyed your stay with us. We hope you have a brilliant jubilee bank holiday. Kindest Regards

10/10 Excellent

Ajua

Stayed 1 night in May 2022
Response from Alex Burke on May 17, 2022
Good Afternoon Ajua, Thank you for taking the time to leave your review with us! we are so pleased with the score you have given. We look forward to your next visit. Kindest Regards

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy
We all had a good time
Stayed 1 night in Apr 2022
Response from Alex Burke on May 2, 2022
Good Evening Nick! Thank you so much for such a brilliant score, we are so pleased that you thoroughly enjoyed your stay with us, and delighted you left happy! Kindest Regards

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Alex Burke on May 2, 2022
Good Evening John, Thank you so much for taking the time to review us, We are so pleased you enjoyed your stay with us and we look forward to your next visit. Kindest Regards

8/10 Good

Gerrod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get rid of the blanket.
The hotel on the whole was great. My oily criticism is the blankets on the bed. The weren't enough to cover us both. They were tucked in at the bottom so weren't covering my shoulders. Quilts would be so much better.
Stayed 1 night in Apr 2022
Response from Alex on Apr 28, 2022
Good Afternoon Gerrod, Thank you for leaving your review with us, we use all feedback such as yours to better ourselves in the future. Kindest Regards

8/10 Good

Peter, Nuneaton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2022

6/10 Okay

Greg

Stayed 1 night in Mar 2022
Response from Alex Burke on Mar 30, 2022
Good Afternoon Greg, I do apologise that your stay with us was not satisfactory, We are always unhappy to learn that our guests are unhappy and we hope you give us another chance to show you how great we really are. Kindest Regards

6/10 Okay

tina

Stayed 2 nights in Mar 2022
Response from Alex Burke on Mar 30, 2022
Good Afternoon Tina, We do apologise that you did not enjoy your stay with us, please let us know any feedback on how we could have improved our services? Kindest Regards

8/10 Good

Irma

Stayed 1 night in Mar 2022
Response from Alex Burke on Mar 30, 2022
Good Afternoon Irma, Thank you so much for leaving your review with us, we are please that you enjoyed your stay with us and we hope to see you again soon! Kindest Regards

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in Tamworth
Convenient location, comfortable room, plenty of room in the shower, excellent breakfast
Stayed 1 night in Mar 2022
Response from Alex Burke on Mar 22, 2022
Good Afternoon Craig, Thank you so much for leaving your review with us, we are so happy you enjoyed your stay with us, Kindest Regards

10/10 Excellent

elliss

Stayed 1 night in Mar 2022
Response from Alex Burke on Mar 20, 2022
Good Afternoon Elliss, Thank you so much for taking your time to score us, we are so happy that you enjoyed your stay with us. Kindest Regards

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2022
Response from Alex Burke on Mar 2, 2022
Good Afternoon Colin, Thank you for your fantastic score! We look forward to seeing you again soon! Kindest Regards

10/10 Excellent

M C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The usual top service.
Stayed here on various occasions always a friendly welcome rooms clean and tidy. Good breakfast the norm.
Stayed 1 night in Feb 2022
Response from Alex Burke on Mar 2, 2022
Good Afternoon M C , It is always a pleasure to service you. We look forward to seeing you again soon! Kindest Regards

10/10 Excellent

Kate

Stayed 1 night in Feb 2022
Response from Alex Burke on Mar 2, 2022
Good Afternoon Kate, Thank you for such a brilliant positive review! We look forward to seeing you again in the future. Kindest Regards

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again. Great price and great customer service. Breakfast was lovely too.
Stayed 1 night in Feb 2022
Response from Alex Burke on Feb 16, 2022
Good Afternoon Thomas. Thank you for your kind review! we are so please everything was satisfactory for you and we look forward to seeing you again in the future. Kindest Regards

10/10 Excellent

James

Stayed 1 night in Feb 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022
Response from Alex Burke on Feb 14, 2022
Good Afternoon, Thank you so much for taking the time to leave your review here with us, We are so happy that your stay was satisfactory, and we hope to see you again soon in the future.

10/10 Excellent

Matthew

Stayed 1 night in Feb 2022
Response from Alex Burke on Feb 14, 2022
Good Afternoon Matthew, Thank you so much for giving us us a great score! We are pleased to learn that your stay was comfortable and pleasant and we look forward to seeing you again in the future. Kindest Regards