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« The double room was clean & fresh but the 'standard' size double bed does not compare well with the more usual 'queen' size provided in hotels in this price range. The staff were brilliant ambassadors for the hotel - Maisie & Jenny in particular - always attentive, always happy to engage with guests, always thinking ahead to anticipate the needs of their guests. The hotel is set well back from the nearby road and there was absolutely no intrusive traffic, or any other, noise to disturb our...

« Hotel is fine but no breakfast available on site »

« Parking was great asset and kitchen was well maintained »

« On the first night, we had a fire alarm at 3 a.m. It took the night auditor 30 minutes to turn it off. No complimentary gesture or apology was offered. The hotel is outdated for a 4-star property. The bathroom silicone is moldy, the carpet is stained and needs a deep clean, and the room was very dusty. The reception staff were not helpful, the phone was not working in a room so hard to get the reception.. and when the shower temperature kept going from very hot to very cold. Coffee and tea were...

« AVOID THE HOTEL VERSION OF A SUPERMARKET SELF SERVICE TILL. No staff AT ALL on site. You’re sent a code to get in. The room was horrid. Broken bed, rips in curtain. Leaking toilet, broken toilet seat and sink plug. Heavily stained carpet. I ARRIVED but if you needed to speak to someone, you had to ring a number. I was later getting there because of London traffic so I quickly changed to meet for a sound check. The state of the room didn’t become apparent until I got back at around midnight. By...

« Iedereen van het personeel was erg behulpzaam en de mailtjes met o.a. wegafsluitingen waren ook goed verzorgd. »

« This is not a ´Boutique Hotel’ as per the description. 1. No staff found at all until the morning of our last day when I found the GM who was hidden in an office marked staff only. I raised with her many of the points below. A hotel would have a visible reception presence at the main entrance and overnight security. I met a man cleaning the stairs on our last night, he may have been the night Porter? 2. No restaurant, bar, or anywhere to eat. A hotel would have all of these. The ‘well equipped...

« Seule la personne a l’enregistrement était sympa. La nourriture est infâme les hash brown avaient un goût de rance les plats servis le soir sont immonde. La chambre est vieille il y a des grosses traces d’humidité sur les murs et les wc étaient sales. Le lit est la seule chose propre et confortable. Les chambres sont mal isolées et au dessus du pub. On entend la musique du pub dans les chambres. »

« The room stinks or urine »

« This is not a hotel The bathroom was a disgrace, I didn’t stay moved onto another hotel »

« The Beverley Arms was one of the best hotels we have stayed in. Truly exceptional, a wonderful room, top class breakfast and professional staff. We will definitely visit this amazing hotel again. An affordable hotel of a very high standard with free parking. »

« Perhaps provide some one-time use slippers and the tv remote was very dirty, it needed to be wiped down. »

« Loved our overnight stay. This was a lovely tough of luxury from the hot tub and swimming pool to the complimentary mini bar. Would have liked to stay longer. »