6/10 Okay
giorgi
Apr 27, 2025
Disliked: Staff & service
giorgi
Stayed 10 nights in Apr 2025
The Ritz-Carlton, Suzhou
5.0 star property
Choose dates to view prices
Photo gallery for The Ritz-Carlton, Suzhou
At The Ritz-Carlton, Suzhou, you can look forward to a garden, dry cleaning/laundry services, and a 24-hour gym. Indulge in a massage at Ren Spa, the onsite spa. Be sure to enjoy a meal at any of the 3 on-site restaurants. Stay connected with free in-room WiFi.
Reviews
8.68.6 out of 10
Excellent
Popular amenities
- Pool
- Spa
- Parking included
- Free WiFi
- Restaurant
- Air conditioning
Room options
Check availability for these dates
Available filters for rooms
Showing 17 of 17 rooms
View all photos for Club Deluxe Suite, City View, King Bed
Club Deluxe Suite, City View, King Bed
Highlights
Air conditioning
TV
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
Bathrobes
Bidet
Hair dryer
- Sleeps 3
- 1 Double Bed
View all photos for Club Panorama Room, Gusu View, Double Beds
Club Panorama Room, Gusu View, Double Beds
Highlights
Air conditioning
TV
Separate bedroom
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
Bathrobes
Bidet
- 1 bedroom
- Sleeps 3
- 2 Double Beds
View all photos for Club Panorama Room, Gusu View, King Bed
Club Panorama Room, Gusu View, King Bed
Highlights
Air conditioning
TV
Separate bedroom
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
Bathrobes
Bidet
- 1 bedroom
- Sleeps 3
- 1 King Bed
View all photos for Club Room, City View, Double Beds
Club Room, City View, Double Beds
Highlights
Air conditioning
TV
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
Bathrobes
Bidet
Hair dryer
- Sleeps 3
- 2 Double Beds
View all photos for Club Premier Suite, Gusu View, King Bed
Club Premier Suite, Gusu View, King Bed
Highlights
Air conditioning
TV
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
Bathrobes
Bidet
Hair dryer
- Sleeps 3
- 1 Double Bed
View all photos for Club Panorama Studio Room, Gusu View, King Bed
Club Panorama Studio Room, Gusu View, King Bed
Highlights
Air conditioning
TV
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
Bathrobes
Bidet
Hair dryer
- Sleeps 3
- 1 Double Bed
View all photos for Club Room, City View, King Bed
Club Room, City View, King Bed
Highlights
Air conditioning
TV
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
Bathrobes
Bidet
Hair dryer
- Sleeps 3
- 1 King Bed
View all photos for Deluxe Room, City View, Double Beds
Deluxe Room, City View, Double Beds
Highlights
Air conditioning
TV
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
Bathrobes
Bidet
Hair dryer
- Sleeps 3
- 2 Double Beds
View all photos for Deluxe Room, City View, King Bed
Deluxe Room, City View, King Bed
10.010.0 out of 10
Exceptional
1 review
(1 review)
Highlights
Air conditioning
TV
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
Bathrobes
Bidet
Hair dryer
- Sleeps 3
- 1 King Bed
View all photos for Panorama Room, Gusu View, King Bed
Panorama Room, Gusu View, King Bed
Highlights
Air conditioning
TV
Separate bedroom
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
Bathrobes
Bidet
- 1 bedroom
- Sleeps 3
- 1 King Bed
View all photos for Panorama Room, Gusu View, Double Beds
Panorama Room, Gusu View, Double Beds
Highlights
Air conditioning
TV
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
Bathrobes
Bidet
Hair dryer
- Sleeps 3
- 2 Double Beds
View all photos for Premier Suite, Gusu View, King Bed
Premier Suite, Gusu View, King Bed
Highlights
Air conditioning
TV
Separate bedroom
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
Bathrobes
Bidet
- 1 bedroom
- Sleeps 3
- 1 King Bed
View all photos for Premier Room, Gusu View, Double Beds
Premier Room, Gusu View, Double Beds
Highlights
Air conditioning
TV
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
Bathrobes
Bidet
Hair dryer
- Sleeps 3
- 2 Double Beds
View all photos for Premier Room, Gusu View, King Bed
Premier Room, Gusu View, King Bed
Highlights
Air conditioning
TV
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
Bathrobes
Bidet
Hair dryer
- Sleeps 3
- 1 King Bed
View all photos for Panorama Studio Room, Gusu View, King Bed
Panorama Studio Room, Gusu View, King Bed
Highlights
Air conditioning
TV
Separate bedroom
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
Bathrobes
Bidet
- 1 bedroom
- Sleeps 3
- 1 King Bed
View all photos for Deluxe Suite, City View, King Bed
Deluxe Suite, City View, King Bed
Highlights
Air conditioning
TV
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
Bathrobes
Bidet
Hair dryer
- Sleeps 3
- 1 King Bed
Club Suite, 1 King Bed, Non Smoking
Highlights
Air conditioning
TV
Blackout drapes/curtains
Rainfall showerhead
Separate bathtub and shower
Bathrobes
Hair dryer
Bidet
- Sleeps 3
- 1 King Bed
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About the area
Located in Gusu District, a neighborhood in Suzhou, The Ritz-Carlton, Suzhou is near a metro station and near theme parks. Suzhou Silk Museum and Suzhou Art & Crafts Museum are cultural highlights, and some of the area's attractions include Classical Gardens of Suzhou and Suzhou Garden and Architecture. Suzhou Amusement Park and Soody Candy Land are also worth visiting. Visit our Suzhou travel guide
369 Guangji South Road, Suzhou, Jiangsu, 215000
What's nearby
Humble Administrator's Garden7 min drive - 6.5 km- Suzhou Canal Park16 min walk - 1.4 km
- West Garden Temple2 min drive - 1.8 km
- Classical Gardens of Suzhou2 min drive - 2.1 km
- Shantang Street4 min drive - 3.3 km
Getting around
- Sanxiang Square Station12 min walk
- Suzhou Railway Station18 min drive
- Wuxi (WUX-Shuofang)42 min drive
Restaurants
- 马 头巷2 min drive
- 313羊庄4 min drive
- 北门饭店 Beimen Restaurant8 min walk
- Marriott Suzhou - 48th Floor Executive Lounge13 min walk
- China Green Restaurant4 min drive
About this property
The Ritz-Carlton, Suzhou
Luxury hotel located in Gusu District
A garden, dry cleaning/laundry services, and a 24-hour gym are just a few of the amenities provided at The Ritz-Carlton, Suzhou. Treat yourself to a massage at Ren Spa, the onsite spa. Be sure to enjoy a meal at any of the 3 on-site restaurants. Stay connected with free in-room WiFi.
You'll also enjoy the following perks during your stay:
- An indoor pool
- Free self parking
- Buffet breakfast (surcharge), train station pick-up service, and luggage storage
- Local meal delivery service, an elevator, and a 24-hour front desk
Room features
All 190 rooms have comforts such as 24-hour room service and air conditioning, as well as thoughtful touches like late night room service and free WiFi.
Other amenities include:
- Rainfall showers, separate tubs/showers, and bidets
- TVs with cable channels
- Housekeeping and phones
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Property amenities
Internet
- Available in all rooms: Free WiFi
- In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
- Available in some public areas: Free WiFi
Parking and transportation
- 24-hour train station pick-up and drop-off shuttle (surcharge)
- Train station shuttle at scheduled times, on request
- Free self parking on site
Food and drink
- Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 198 per person
- 3 restaurants
Things to do
- 24-hour gym
- Full-service spa
- Indoor pool
Family friendly
- Indoor pool
Conveniences
- 24-hour front desk
- Luggage storage
Guest services
- Concierge services
- Dry cleaning/laundry service
- Housekeeping (on request)
Outdoors
- Garden
Full-service spa
- In-room massages
- Spa open daily
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Accessible bathtub
- Elevator
- Well-lit path to entrance
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible concierge desk
- Wheelchair-accessible registration desk
- Wheelchair-accessible restaurant
More
- 1 building
- 18 floors
- Built in 2025
- Locally-owned and organized tours and activities
- Smoking not allowed
Room amenities
Bedroom
- Bedsheets provided
- Blackout drapes
Bathroom
- Bathrobes
- Bidet
- Hair dryer
- Rainfall showerhead
- Separate bathtub and shower
- Shampoo
- Slippers
- Soap
- Toilet paper
- Toothbrush and toothpaste
- Towels provided
Entertainment
- TV with cable channels
Food and drink
- 24-hour room service
- Espresso maker
- Meal delivery service
- Minibar
More
- Air conditioning
- Iron/ironing board
- Phone
- Safe
- Window screens
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g., directions)
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
Rollaway/extra beds are available for CNY 406 per night
Cribs (infant beds) are not available
Property payment types
Important information
Optional extras
- Fee for buffet breakfast: approximately CNY 198 per person
- Rollaway bed fee: CNY 406 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
National rating
Property class, provided by our rating system, is based on property type, amenities, and services.
Property is also known as
The Ritz-Carlton, Suzhou Hotel
The Ritz-Carlton, Suzhou Suzhou
The Ritz-Carlton, Suzhou Hotel Suzhou
Frequently asked questions
Does The Ritz-Carlton, Suzhou have a pool?
Yes, this property has an indoor pool.
How much does it cost to stay at The Ritz-Carlton, Suzhou?
As of Mar 9, 2026, prices found for a 1-night stay for 2 adults at The Ritz-Carlton, Suzhou on Mar 10, 2026 start from CA $287, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is The Ritz-Carlton, Suzhou pet-friendly?
No, only service animals are welcome at the property.
How much is parking?
Self parking is free at this property.
What time is check-in at The Ritz-Carlton, Suzhou?
Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.
What time is check-out at The Ritz-Carlton, Suzhou?
Check-out is at noon.
Where is The Ritz-Carlton, Suzhou located?
Located in Gusu District, this luxury hotel is within 2 mi (3 km) of Suzhou Canal Park, West Garden Temple, and Classical Gardens of Suzhou. Suzhou City Moat and Hanshan Temple are also within 3 mi (5 km). Sanxiang Square Station is 12 minutes by foot and Tongjingbei Lu Station is 14 minutes.
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Reviews
The Ritz-Carlton, Suzhou Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.0
Cleanliness
6.0
Amenities
7.6
Staff & service
8.0
Property conditions & facilities
Rating 10 - Excellent. 6 out of 9 reviews
10 - Excellent
6
Rating 8 - Good. 1 out of 9 reviews
8 - Good
1
Rating 6 - Okay. 1 out of 9 reviews
6 - Okay
1
Rating 4 - Poor. 0 out of 9 reviews
4 - Poor
0
Rating 2 - Terrible. 1 out of 9 reviews
2 - Terrible
1
Reviews
2/10 Terrible
Bernard
May 7, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor management. Not what you would expect from a top tier international hotel with a good reputation. If you were American or have American expectations, stay away. Staff okay under the circumstances.
To name one problem, the queue for breakfast extended from the cafe to the elevators. If there were a duty manager around, this would not be allowed to happen. This was all because there was only one girl who had to make sure that those in the queue were not scroungers.
If this is an establishment that allows scroungers to loiter in the lobby, I am not sure I would want to come here again.
Bernard
Stayed 2 nights in May 2025
10/10 Excellent
Qi
Dec 9, 2025
Liked: Cleanliness, amenities, property conditions & facilities
リッツカールトンにふさわしいサービスで大変満足しています。開業して1年未満なので設備も新しく、滞在が快適でした。
Qi
Stayed 1 night in Dec 2025
10/10 Excellent
Yuyun
Oct 20, 2025
餐食和泳池都很棒
Yuyun
Stayed 1 night in Oct 2025
10/10 Excellent
Maria
Oct 27, 2025
Maria
Stayed 2 nights in Oct 2025
10/10 Excellent
Verified traveller
Jul 20, 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New and excellent
Verified traveller
Stayed 2 nights in Jul 2025
10/10 Excellent
Si
Apr 14, 2025
Liked: Cleanliness, staff & service, property conditions & facilities
Si
Stayed 1 night in Apr 2025
8/10 Good
Seit Yen
Apr 9, 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Seit Yen
Stayed 5 nights in Apr 2025