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Overview of Shangri-La Hotel, Suzhou Yuanqu

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Indoor pool, outdoor pool
1 bedroom, down comforters, minibar, in-room safe
1 bedroom, down comforters, minibar, in-room safe
1 bedroom, down comforters, minibar, in-room safe
1 bedroom, down comforters, minibar, in-room safe

4.5/5 Wonderful

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Explore the area

    Popular LocationFerris Wheel Paradise13 min walk
    Popular LocationYuanrong Times Square17 min walk
    Popular LocationSuzhou International Expo Center18 min walk
    AirportWuxi (WUX-Shuofang)56 min drive
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About this area

Suzhou

Located in Wuzhong neighborhood, Shangri-La Hotel, Suzhou Yuanqu is connected to a shopping center. Yuanrong Times Square and Hanshan Temple are notable landmarks, and the area's natural beauty can be seen at Jinji Lake and Humble Administrator's Garden. Ferris Wheel Paradise and Couple's Retreat Garden are also worth visiting.
Visit our Suzhou travel guide
Popular Location

What's nearby

  • Jinji Lake - 11 min walk
  • Ferris Wheel Paradise - 13 min walk
  • Yuanrong Times Square - 17 min walk
  • Suzhou International Expo Center - 18 min walk
  • Suzhou Culture and Arts Center - 7 min drive

Getting around

  • Suzhou Railway Station - 23 min drive
  • AirportHongqiao Intl. Airport (SHA) - 51 min drive

Restaurants

  • Cafe Hong — 1 min walk
  • Shang Garden — 1 min walk
  • InterContinental Suzhou — 12 min walk
  • Meister Bräu Biergarten - brew house and restaurant — 3 min drive
  • Zapata's — 6 min drive

About this property

Shangri-La Hotel, Suzhou Yuanqu

Luxury hotel connected to a shopping center in Suzhou with 2 restaurants
2 restaurants, a restaurant, and an indoor pool are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include an outdoor pool, a 24-hour health club, and a bar/lounge. All 303 soundproofed rooms provide free WiFi, free wired Internet, and 24-hour room service. Thoughtful touches include bathrobes and slippers, and guests will also find minibars and LCD TVs.
Shangri-La Hotel, Suzhou Yuanqu offers 303 air-conditioned accommodations with minibars and safes. Beds feature down comforters. LCD televisions are featured in guestrooms. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

This Suzhou hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a 24-hour health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:00 AM on weekdays and 6:30 AM–10:30 AM on weekends: CNY 145.75 per person
  • 2 restaurants
  • 1 bar
  • 24-hour room service

Things to do

  • 24-hour fitness center
  • Aerobics classes
  • Indoor pool
  • Outdoor pool
  • Spa services
  • Yoga classes

Family friendly

  • Dry cleaning service
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • Chinese
  • English

Business services

  • 1 meeting room
  • Business center

Outdoors

  • BBQ grill(s)
  • Rooftop terrace

Spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage/treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Down comforter
  • Linens
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • LCD TV

Food and drink

  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Free newspapers
  • Guidebooks/recommendations
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in from 2:00 PM - midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival
Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Renovations and closures

The following facilities or services will be unavailable from July 2 2020 to December 31 2020 (dates subject to change):
  • Bar/Lounge(s)
  • Children's club
  • Dining venue(s)
  • Fitness facilities
  • Spa
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for CNY 350.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: CNY 145.75 per person (approximately)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: CNY 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Shangri-La Hotel Suzhou Yuanqu
Shangri-La Hotel Yuanqu
Shangri-La Suzhou Yuanqu
Shangri-La Yuanqu
Hotel Shangri-La Hotel, Suzhou Yuanqu Suzhou
Suzhou Shangri-La Hotel, Suzhou Yuanqu Hotel
Hotel Shangri-La Hotel, Suzhou Yuanqu
Shangri-La Hotel, Suzhou Yuanqu Suzhou
Shangri Hotel, Suzhou Yuanqu
Shangri-La Hotel, Suzhou Yuanqu Hotel
Shangri-La Hotel, Suzhou Yuanqu Suzhou
Shangri-La Hotel, Suzhou Yuanqu Hotel Suzhou

Frequently asked questions

Can I cancel my reservation for free at Shangri-La Hotel, Suzhou Yuanqu and receive a full refund?
Yes, Shangri-La Hotel, Suzhou Yuanqu offers free cancellation on select room rates, because flexibility matters! Please refer to Shangri-La Hotel, Suzhou Yuanqu cancellation policy on our site for more details about any exclusions or requirements.
Does Shangri-La Hotel, Suzhou Yuanqu have a pool?
Yes, this property has an indoor pool and an outdoor pool.
Is Shangri-La Hotel, Suzhou Yuanqu pet-friendly?
No, pets are not allowed at this property.
How much is parking at Shangri-La Hotel, Suzhou Yuanqu?
Self parking is free at this property.
What time is check-in at Shangri-La Hotel, Suzhou Yuanqu?
Check-in is from 2:00 PM - midnight. A fee applies for early check-in (amount may vary, subject to availability). Late check-in is available during limited hours.
What time is check-out at Shangri-La Hotel, Suzhou Yuanqu?
Check-out is at noon. Late check-out is available for a fee (amount may vary, subject to availability).
Where is Shangri-La Hotel, Suzhou Yuanqu located?
Located in Wuzhong, this luxury hotel is within 1 mi (2 km) of Jinji Lake, Yuanrong Times Square, and Suzhou International Expo Center. Suzhou Culture and Arts Center and Suzhou Museum are also within 9 mi (15 km).
4.5
Wonderful
5 - Excellent
6
4 - Good
1
3 - Okay
0
2 - Poor
1
1 - Terrible
0

4.8/5

Cleanliness

4.5/5

Staff & service

3.7/5

Amenities

4.4/5

Property conditions & facilities

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love it
It's amazing brand new hotel.We spent a very nice weekend there.Good service and cozy room.Thanks very much.
Stayed 1 night in Jul 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely stay in a lovely place!
An excellent stay, despite a few initial issues. The staff were exceptionally accommodating and helpful and the room was truly lovely. The horizon lounge was comfortable though the buffet was aimed toward the Chinese clientele (quite understandably, as we were pretty much the one western family there) - and nice to have drinks available. The gym and pool was high specced and clean. All in all, a lovely stay and we look forward to coming back.
Stayed 3 nights in Jun 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased with our stay
Our family had a wonderful stay at Shangrila Suzhou Yuanqu. The hotel is up to the usual high standards of a Shangrila hotel. The location quite far from the tourist sites but we prioritized the quality of the rooms. Fortunately, it did not disappoint. All members of our family were very happy with our stay and we would gladly stay here again or recommend this to friends.
Stayed 2 nights in Dec 2019

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, relatively quiet hotel
Everything seemed new, though carpet looks like it needs a steam clean. Had the dinner buffet twice - first night was relatively quiet, second night it was much busier. Service on both nights was excellent, food selection was good. They had the local crab in season, so several dishes around it.
Stayed 4 nights in Nov 2019

2/5 Poor

Travelled with group
Happy face iconLiked: Cleanliness
Sad face IconDisliked: Staff & service, amenities, property conditions & facilities
這是一間表現失常又沒有人性和溫度的香格里拉酒店,從門口接待到工作人員大部份都很冷漠。房間設施很新,但空調溫度是固定的,冬天低溫時沒有暖氣,飯店人員說最高溫度設定上限只到25度,即使你自行設定到28度也沒用,你如果會冷,請你自己想辦法,飯店也沒有電暖器提供。浴室內的浴缸旁邊就是地毯和床,泡個澡地毯都是濕的。飯店的泳池水療部門管理也很差勁,竟然放任沒水準的會員在男賓按摩池的水中使用手機長達數小時,完全束手無策,超誇張的。此外,我是香格里拉酒店的會員,入住前已告知當天是我的生日,但一整天飯店連最基本的說聲生日快樂都沒有,以國際連鎖5星級飯店而言,實在有點扯!
Stayed 1 night in Nov 2019