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Reviews of Grand Hotel Des Iles Borromees

5 out of 5
Grand Hotel Des Iles Borromees
Corso Umberto I, 67, Stresa, VB

Reviews

9.4

Exceptional

Rating 10 - Excellent. 729 out of 988 reviews" "
Rating 8 - Good. 195 out of 988 reviews" "
Rating 6 - Okay. 44 out of 988 reviews" "
Rating 4 - Poor. 14 out of 988 reviews" "
Rating 2 - Terrible. 6 out of 988 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Georgina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel from a bygone era
Stayed 2 nights in Apr 2024

10/10 Excellent

Bonnie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful well kept property. The breakfast was amazing. The service was amazing. Even a towel check in the evenings. Everything was wonderful.
Stayed 2 nights in Apr 2024

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Ali AL-

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent facility particularly the spa which is spacious and well equipped Staff are polite but lack warmth
Stayed 7 nights in Mar 2024

10/10 Excellent

Giovanni

10/10 Excellent

emre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was like a museum.the only thing is,it can be difficult to heat the rooms in cold days..
Stayed 2 nights in Nov 2023

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible hotel
Stayed 3 nights in Nov 2023

10/10 Excellent

Brigitte

Beatiful
Stayed 2 nights in Nov 2023

10/10 Excellent

Amy

Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A true five star experience
A truly 5-star experience. The hotel staff is exceptional, with the ability to make you feel welcome whether this is your first time visitor or a returning guest. We found that the best thing to do was to go with the flow of the place and let it delight us, and it was worth it. A few pointers to other guests. The rooms are lovely and spacious, if a bit overwhelmingly baroque. The building is old but well-maintained. Exquisite. At times it feels like you’re in a museum. It’s worth upgrading to a lake view room. If you want a break from the baroque, head over to the spa which is modern as it gets. The indoor and outdoor pools are lovely, the views are stunning. The complimentary spa offer is perfect but if you want to experience the treatments go ahead. We found some of them a little bit gimmicky but pleasant (we tried the Pathway to Heaven, a 2-hour couple’s experience which in hindsight was not the best thing to do but it was ok). All in all, we met several other guests who keep returning to the hotel time and again, over many years. We can see why, and we ourselves are booking a return trip for next year.
The emperor-sized bed
The bathroom
A dresser in the room
A little seating area between the bed and the balcony with the view
Stayed 7 nights in Oct 2023

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Roxanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magnificent hotel and property. There is so much to do all within walking distance.
Stayed 3 nights in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Alan

Stayed 2 nights in Oct 2023

2/10 Terrible

Iryna

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
Bed bug bites!!!!
Be careful **** multiple bites, still healing a week after trip. Spoke with other guests who informed us that it was bed bugs as they had an issue as well and saw them in bed. Check in was problematic as they didn’t seem to have the room on booking. Did not seem to be well run hotel. Very old clientele. Thought we might have gone to an assisted living facility by accident. Staff service in breakfast area was almost nonexistent. Could not get hot water for tea. Staff busy cleaning tables, but not serving clients. Could not remember to bring milk, or eggs or anything else requested. Happened each day. Requested boiled eggs before leaving to airport to eat later and upon going to eat them later found they were barely cooked and runny. Overall not what you expect. They have a view (depending on the room), they have an old hotel, but this is not 5 stars.
Stayed 2 nights in Sep 2023
Response from G.Luigi Mariani - Manager on Oct 7, 2023
The review is completely false and slanderous.Truth is that guest booked for ONE person but were TWO people.In this case the rate is different (see rates in Expedia).Guest was not happy to pay and was very aggressive. I personally checked the guests out, they did not report any kind of bugs, (as a matter of fact nobody reported bed bugs).The review is obviousely a petty revenge for an ill perceive grievance claimed by the customer.

10/10 Excellent

GinaLoretta, Spottsville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exquisite details everywhere. Fantastic breakfast. Wonderful staff. Gorgeous. Didn’t want to leave. Perfection.
Stayed 1 night in Sep 2023

10/10 Excellent

Bernard

Stayed 3 nights in Sep 2023

10/10 Excellent

Serge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The personal give excellent service The site is perfect in front of the lake We pass excellent 3 days
Stayed 3 nights in Sep 2023

10/10 Excellent

James Lindsay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is remains decorated in a past era but it’s tasteful and remains very much in character of the original building. Staff always professional and polite.
Stayed 5 nights in Sep 2023

10/10 Excellent

Jordan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful one of a kind classic hotel. If Hemingway and Churchill stayed here that about says it all. Excellent food and service. One of the top hotels in all of Europe.
Stayed 2 nights in Aug 2023

10/10 Excellent

Darryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family vacation
We were so looking forward to staying at this hotel and it didn’t disappoint in anyway. The hotel is beautiful both inside and out. It is immaculately maintained and the staff were all so lovely and helpful. Our room had beautiful lake and pool views and was so large and comfortable. The grounds and pool were so easy to enjoy and relax in. Breakfast in the terrace and drinks in the bar if an evening were a great way to start and end the day. Would highly recommend and would definitely stay again.
Stayed 3 nights in Aug 2023

6/10 Okay

guy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and facilities but bed and pillows very uncomfortable and food just average
Stayed 3 nights in Aug 2023

10/10 Excellent

Aura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel , all the staff is well trained and friendly and you feel welcomed and at ease from the moment you arrive. l also loved the piano bar we enjoyed in the evenings as well as the amazing rooms.. very clean, very spacious and very regal. It feels like you live in an Italian castle with view over the lake … very happy with all the hotel had to offer. Dinner in the main restaurant is again faultless to a T. I’ve been to many good restaurants all over the world and this is not far from the best restaurants in London. Waiters and food are absolutely lovely and waters are perfectly trained and always with a smile on their faces. Well done to restaurAnt team who are going beyond their duties to make everyone happy. If I had to make one small criticism would be the reservation system at the pool. There were days when the staff reserved padded lounging chairs around the pool for people who never turned up so some chairs were left unused the entire day and other guests who came a bit late were given unpadded chairs on the grass away from the pool. Made no sense to me but maybe someone can review the reservation system and improve it. Thank you to all the staff for contributing to making our holiday a special memory.
Stayed 7 nights in Aug 2023

8/10 Good

Tom William, Uxbridge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Several small things detracted from the 5-star experience: charging for ice in the room (free and freely available in 5-star hotels), complimentary water only on the first night (very small cost saving preferred over 5-star service = bad marketing), refusal to assist with washing facilities after checkout on final day also = bad marketing, limited knowledge of local tourist services was a disappointment. Otherwise: staff were friendly, polite and helpful; spa is and massage was top-class
Stayed 4 nights in Jul 2023

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
The location and hotel are both above and beyond what is captured in the photos

10/10 Excellent

Marissa

Liked: Cleanliness, staff & service, property conditions & facilities
This is a great luxurious resort. Their spa is top quality and the pool area outside is perfect. Their staff, especially the concierges, are incredible, knowledgeable, and over-the-top helpful. I was in room 415 which is a corner with views of the lake and the fountain. I can’t wait to return.
Stayed 5 nights in Jul 2023

10/10 Excellent

Xi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

paula

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
An absolute dream! I hope to return one day.
Stayed 2 nights in Jun 2023

10/10 Excellent

Spencer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Jonathon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All around fantastic
Stayed 2 nights in Jun 2023

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Anne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

vincent Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

Jose, Upper Saddle River

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place, great staff.
Stayed 2 nights in Jun 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great time, the hotel staff was wonderful!
Stayed 2 nights in May 2023

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
The Grand Hotel is where the protagonist in “a farewell to arms” flees after he deserts the Italian army during the disastrous defeat at Caporetto in WWI. It is as elegant and charming now as it was described by Hemingway for 1918.
Stayed 3 nights in May 2023

10/10 Excellent

Sabri, Parker

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
One of the most beautiful hotels in the area elegant clean rooms are very comfortable the area. It’s very nice well-kept and maintained beautiful gardens free parking excellent spa.
Stayed 1 night in May 2023

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent in every way
Stayed 6 nights in May 2023

10/10 Excellent

William

Stayed 5 nights in May 2023

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I stayed in a suite fit for royalty overlooking the lake. Worth the heavy cost. Old world elegance at its finest. Dinner was superb and reasonably priced. Loved the Hemingway bar
Stayed 1 night in May 2023

10/10 Excellent

Jens viggo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel in itself is an experience
The hotel itself is an experience. One of the classic grand hotels of Europe with a very opulent style. Only thing letting it down is the breakfast which is not impressive. Otherwise the restaurant is very good.
Stayed 1 night in May 2023

10/10 Excellent

Harumi, Auburn Hills

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels that I had stayed in terms of quality of the hotel, services, location, etc.
Stayed 1 night in Apr 2023

10/10 Excellent

Lorraine

Stayed 2 nights in Mar 2023

10/10 Excellent

Raphael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WOW!!! This hotel was absolutely gorgeous. View was breath-taking! The breakfast that was included was one of the best breakfasts I've ever had. I will definitely stay at this hotel next time I travel to Italy!

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful 5 star hotel
If your looking for a 5 star hotel/resort this would be it. Look no further. Had a suite for two nights with bfrst excellent service from check in to check out and anything in between. If you want to enjoy a great vacation with amenities the “grand” is the place to be and location is perfect, view from my room beautiful, town 5 minute walk, food, drink, gym, bfrst we’re great l. Highly recommend the grand for a vacation of a life time!!
Stayed 2 nights in Oct 2022

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elegant grand hotel with a twist
This grande dame surprised us with a hip spa and indoor pool center, good food, great service. And the spectacular 19th century architecture and decoration added to the distinctive experience. But the location on Lago Maggiore was unbeatable.
Stayed 3 nights in Oct 2022

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel, exceeded our expectations. Will highly recommend
Stayed 2 nights in Oct 2022

10/10 Excellent

Peter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a huge balcony with a beautiful lake view. The bathroom was well appointed, bed was comfortable and included a sitting room. The breakfast buffet was extensive and service excellent. Concierge was very helpful. I would definitely recommend the hotel and i hope to be back some day
Stayed 3 nights in Oct 2022

10/10 Excellent

Sorada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Staffs and Services
Wonderful staffs! Everyone is so kind and professional. We will definitely be back to celebrate my birthday here. Didn’t want to leave.
Stayed 1 night in Oct 2022