Splash Island Park Tours and Activities

Easy check in,Tavern was great, good location for events at the stadium

I left something valuable behind in our room upon check out (800.00 value). I called 2 days later when I realized I didn't have the item and the front desk was able to determine from housekeeping that it was indeed located 2 days earlier upon check-out. While I am appreciative that housekeeping set the item aside, a call to the phone number on file for the reservation (before 2 days had passed!) would have been the appropriate customer service response - especially given the value of the item (which would have been obvious to the hotel). I asked reception when I picked up the item the following day why no one called me first if it was noted days earlier right after we checked out. Front desk reception noted that a call is not typically placed unless the person checking out calls the hotel first. Disappointed with that lack of customer service.

We didn’t have a great experience. The aircon in our room sparked around 2 am, waking us terrified! The toiletries were almost empty. We had to move to another room and we appreciate that but we were not able to sleep because of what happened. This is our 2nd time here and might not come back anytime soon.