Block 11, Logan Century Mansion, Shantou, Guangdong
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with our hotels service and location. Your satisfaction will be the best encourage to our colleagues ,we will do better in the future. Looking forward to see you again in Sheraton Shantou Hotel.
Standard services with no surprises
Staff are friendly and professional
Front door bell boys are very helpful to go extra mile for assistance
Most requests are responses promptly with courtesy
Rooms are spacious and clean prefer for relaxing after long day
Priscilla
Stayed 1 night in Feb 2024
Response from Silvia on Mar 25, 2024
Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with our hotels service. Your satisfaction will be the best encourage to our colleagues ,we will do better in the future. Looking forward to see you again in Sheraton Shantou Hotel.
It wasn’t really convenient to push my wheelchair bound grandmother to the nearby shopping malls despite the near distance as there were barriers and barricades along the way.
James
Stayed 6 nights in Jan 2024
Response from Silvia Huang on Jan 19, 2024
Dear Guest,Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Sheraton Shantou Hotel. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Shantou.
Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with our hotel. Your satisfaction will be the best encourage to our colleagues ,we will do better in the future. Looking forward to see you again in Sheraton Shantou Hotel.
Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with out hotel. Your satisfaction will be the best encourage to our colleagues ,we will do better in the future. Looking forward to see you again in Sheraton Shantou Hotel.
10/10 Excellent
Paul
Dec 11, 2023
Liked: Property conditions & facilities
Paul
Stayed 3 nights in Dec 2023
Response from Silvia Huang on Dec 15, 2023
Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with out hotel. Your satisfaction will be the best encourage to our colleagues ,we will do better in the future. Looking forward to see you again in Sheraton Shantou Hotel.
Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with out hotels service and location. Your satisfaction will be the best encourage to our colleagues ,we will do better in the future. Looking forward to see you again in Sheraton Shantou Hotel.
Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with out hotels. Your satisfaction will be the best encourage to our colleagues ,we will do better in the future. Looking forward to see you again in Sheraton Shantou Hotel.
6/10 Okay
Verified traveller
Travelled with group
Jul 22, 2023
Poor Wi-Fi.
Verified traveller
Stayed 2 nights in Jul 2023
Response from Silvia Huang on Jul 24, 2023
Dear Guest,Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Sheraton Shantou Hotel. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. We have shared your feedback with the appropriate hotel team and test the network to ensure that this was an isolated issue that is corrected moving forward. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Shantou.
8/10 Good
Lai Chi
Jul 9, 2023
Lai Chi
Stayed 2 nights in Jul 2023
Response from Silvia Huang on Jul 29, 2023
Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with out hotel. Your satisfaction will be the best encourage to our colleagues ,we will do better in the future. Looking forward to see you again in Sheraton Shantou Hotel.
Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with out hotels service and facilities. Your satisfaction will be the best encourage to our colleagues ,we will do better in the future. Looking forward to see you again in Sheraton Shantou Hotel.
The hotel is well located. close to pretty much everything in the city. Staff is friendly and helpful, nothing to criticize. The only thing is it is not well equipped or needs some refurbishment for its five star: for example TV doesn't support HD or internet
Verified traveller
Stayed 3 nights in Oct 2020
Response from Barry on Oct 14, 2020
Dear Guest, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Sheraton Shantou Hotel. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Warmly welcome for your next experience in Sheraton Shantou Hotel.
This is my best experience since I started my travel annually 15 yrs before, the hotel is so great and beautiful, my booked room was a family room with three beds
Dear Guest, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Sheraton Shantou Hotel. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Warmly welcome for your next experience in Sheraton Shantou Hotel.
The room was very spacious and decor very nice and warm. The shower water pressure was great, unlike many hotels in China.
Verified traveller
Stayed 2 nights in Dec 2019
Response from Silvia on Jan 16, 2020
Dear Guest,
Thank you so much for choosing Sheraton Shantou as your home out of home. We are so glad to know you are satisfied with our hotels facilities.
Your satisfaction will be the best encourage to us , we will do better in the future.
Looking forward to see you again in Sheraton Shantou Hotel.
The property was probably one of the better ones I have stayed at with very helpful staff who went out of their way to assist us.
Verified traveller
Stayed 1 night in Dec 2019
Response from Silvia Huang on Dec 12, 2019
Dear Guest,
Thank you so much for choosing Sheraton Shantou as your home out of home.
We are so glad to know you are satisfied with our hotels service. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.
Warmly welcome for your next experience in Sheraton Shantou Hotel.
Dear Guest,
We are so glad to know you are satisfied with out hotels service and facilities. Your satisfaction will be the best encourage to our colleagues ,we will do better in the future.
The hotel is next to two big malls and close to eateries within 10mins walk.
Heng
Stayed 4 nights in Nov 2019
Response from Silvia huang on Dec 12, 2019
Dear Guest,
Thank you so much for choosing Sheraton Shantou as your home out of home. We are so glad to know you are satisfied with our hotel.
Your feedback is integral to our ability to continue to improve our service.
Looking forward to see you again in Sheraton Shantou Hotel.
Well worth staying here as the food, accommodation and service were excellent and certainly well up there in comparison to the best hotels i have stayed with around the world.
David
Stayed 1 night in Oct 2019
Response from Silvia on Oct 29, 2019
Dear Guest,
Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with out hotels service and facilities.
Your satisfaction will be the best encourage to our colleagues ,we will do better in the future.
Looking forward to see you again in Sheraton Shantou Hotel.
Dear guest, greeting from Sheraton Shantou Hotel! Thanks for staying at us and taking time to write the feedback in our website. We are sorry your experience with the hotel did not measure up to your standards.If you have any Suggestions about the hotel during your stay, welcome to give feedback to the hotel staff. We will carefully collect your opinions and make further improvements to the service and facilities of the hotel.
Once again, thank you for your feedback and we look forward to welcoming you back for a more deserving stay in the future.
Dear Guest,
Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with out hotel.
Your satisfaction will be the best encourage to our colleagues ,we will do better in the future.
Looking forward to see you again in Sheraton Shantou Hotel.
The best of all is the attention from the staff members. Is not 5 stars, I felt like a King in this Hotel.
Luxury, great food and great all!
Tulio
Stayed 4 nights in Sep 2019
Response from Silvia on Sep 27, 2019
Dear Guest,
Thank you so much for choosing Sheraton Shantou as your home out of home. We are so glad to know you are satisfied with our hotels service.
Your satisfaction will be the best encourage to our colleagues , we will do better in the future.
Looking forward to see you again in Sheraton Shantou Hotel.
Dear Guest,
Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with out hotels service and facilities.
Your satisfaction will be the best encourage to our colleagues ,we will do better in the future.
Looking forward to see you again in Sheraton Shantou Hotel.
It is a brand new hotel but cleaning was always dirty. The hotel entrance way is so busy and it is very difficult to find the entrance. Price is higher than other hotels and quality is worse than other hotel in this area.
Hotel is close to big shopping centres, where international and local restaurants are available. Hotel room is quiet and comfortable, with thick and white towels. International and local TV channels are available on TV. Hotel staffs are helpful.
No hotel shuttle to High Speed train station.