Premium bedding, minibar, desk, soundproofing

Reviews of Sheraton Shantou Hotel

4.5 out of 5
Sheraton Shantou Hotel
Block 11, Logan Century Mansion, Shantou, Guangdong

Reviews

8.8

Excellent

Rating 10 - Excellent. 161 out of 311 reviews" "
Rating 8 - Good. 123 out of 311 reviews" "
Rating 6 - Okay. 16 out of 311 reviews" "
Rating 4 - Poor. 5 out of 311 reviews" "
Rating 2 - Terrible. 6 out of 311 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Yui Tai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and service well
Stayed 3 nights in Apr 2024
Response from Silvia on Apr 19, 2024
Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with our hotels service and location. Your satisfaction will be the best encourage to our colleagues ,we will do better in the future. Looking forward to see you again in Sheraton Shantou Hotel.

10/10 Excellent

Priscilla, Temple City

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Standard services with no surprises Staff are friendly and professional Front door bell boys are very helpful to go extra mile for assistance Most requests are responses promptly with courtesy Rooms are spacious and clean prefer for relaxing after long day
Stayed 1 night in Feb 2024
Response from Silvia on Mar 25, 2024
Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with our hotels service. Your satisfaction will be the best encourage to our colleagues ,we will do better in the future. Looking forward to see you again in Sheraton Shantou Hotel.

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It wasn’t really convenient to push my wheelchair bound grandmother to the nearby shopping malls despite the near distance as there were barriers and barricades along the way.
Stayed 6 nights in Jan 2024
Response from Silvia Huang on Jan 19, 2024
Dear Guest,Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Sheraton Shantou Hotel. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Shantou.

8/10 Good

Yit Meng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Silvia Huang on Dec 29, 2023
Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with our hotel. Your satisfaction will be the best encourage to our colleagues ,we will do better in the future. Looking forward to see you again in Sheraton Shantou Hotel.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Silvia Huang on Dec 15, 2023
Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with out hotel. Your satisfaction will be the best encourage to our colleagues ,we will do better in the future. Looking forward to see you again in Sheraton Shantou Hotel.

10/10 Excellent

Paul

Liked: Property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Silvia Huang on Dec 15, 2023
Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with out hotel. Your satisfaction will be the best encourage to our colleagues ,we will do better in the future. Looking forward to see you again in Sheraton Shantou Hotel.

10/10 Excellent

Shianti

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location staff very helpful and friendly
Stayed 4 nights in Dec 2023
Response from Silvia Huang on Dec 8, 2023
Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with out hotels service and location. Your satisfaction will be the best encourage to our colleagues ,we will do better in the future. Looking forward to see you again in Sheraton Shantou Hotel.

10/10 Excellent

Edmond

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome environment
Stayed 2 nights in Dec 2023
Response from Silvia Huang on Dec 6, 2023
Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with out hotels. Your satisfaction will be the best encourage to our colleagues ,we will do better in the future. Looking forward to see you again in Sheraton Shantou Hotel.

6/10 Okay

Verified traveller

Travelled with group
Poor Wi-Fi.
Stayed 2 nights in Jul 2023
Response from Silvia Huang on Jul 24, 2023
Dear Guest,Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Sheraton Shantou Hotel. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. We have shared your feedback with the appropriate hotel team and test the network to ensure that this was an isolated issue that is corrected moving forward. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Shantou.

8/10 Good

Lai Chi

Stayed 2 nights in Jul 2023
Response from Silvia Huang on Jul 29, 2023
Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with out hotel. Your satisfaction will be the best encourage to our colleagues ,we will do better in the future. Looking forward to see you again in Sheraton Shantou Hotel.

10/10 Excellent

David

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Silvia Huang on May 8, 2023
Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with out hotels service and facilities. Your satisfaction will be the best encourage to our colleagues ,we will do better in the future. Looking forward to see you again in Sheraton Shantou Hotel.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good but a bit old
The hotel is well located. close to pretty much everything in the city. Staff is friendly and helpful, nothing to criticize. The only thing is it is not well equipped or needs some refurbishment for its five star: for example TV doesn't support HD or internet
Stayed 3 nights in Oct 2020
Response from Barry on Oct 14, 2020
Dear Guest, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Sheraton Shantou Hotel. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Warmly welcome for your next experience in Sheraton Shantou Hotel.

10/10 Excellent

Wei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific Stay in Sheraton Shantou Hotel
This is my best experience since I started my travel annually 15 yrs before, the hotel is so great and beautiful, my booked room was a family room with three beds
direct to three beds
direct to corridor
lobby1
lobby2
Stayed 1 night in Oct 2020

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from silvia on Jan 16, 2020
Dear Guest, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Sheraton Shantou Hotel. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Warmly welcome for your next experience in Sheraton Shantou Hotel.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very spacious and decor very nice and warm. The shower water pressure was great, unlike many hotels in China.
Stayed 2 nights in Dec 2019
Response from Silvia on Jan 16, 2020
Dear Guest, Thank you so much for choosing Sheraton Shantou as your home out of home. We are so glad to know you are satisfied with our hotels facilities. Your satisfaction will be the best encourage to us , we will do better in the future. Looking forward to see you again in Sheraton Shantou Hotel.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was probably one of the better ones I have stayed at with very helpful staff who went out of their way to assist us.
Stayed 1 night in Dec 2019
Response from Silvia Huang on Dec 12, 2019
Dear Guest, Thank you so much for choosing Sheraton Shantou as your home out of home. We are so glad to know you are satisfied with our hotels service. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Warmly welcome for your next experience in Sheraton Shantou Hotel.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Silvia Huang on Dec 12, 2019
Dear Guest, We are so glad to know you are satisfied with out hotels service and facilities. Your satisfaction will be the best encourage to our colleagues ,we will do better in the future.

10/10 Excellent

Heng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is next to two big malls and close to eateries within 10mins walk.
Stayed 4 nights in Nov 2019
Response from Silvia huang on Dec 12, 2019
Dear Guest, Thank you so much for choosing Sheraton Shantou as your home out of home. We are so glad to know you are satisfied with our hotel. Your feedback is integral to our ability to continue to improve our service. Looking forward to see you again in Sheraton Shantou Hotel.

10/10 Excellent

Anoop

Stayed 6 nights in Nov 2019

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent in every way
Well worth staying here as the food, accommodation and service were excellent and certainly well up there in comparison to the best hotels i have stayed with around the world.
Stayed 1 night in Oct 2019
Response from Silvia on Oct 29, 2019
Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with out hotels service and facilities. Your satisfaction will be the best encourage to our colleagues ,we will do better in the future. Looking forward to see you again in Sheraton Shantou Hotel.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Silvia on Oct 31, 2019
Dear guest, greeting from Sheraton Shantou Hotel! Thanks for staying at us and taking time to write the feedback in our website. We are sorry your experience with the hotel did not measure up to your standards.If you have any Suggestions about the hotel during your stay, welcome to give feedback to the hotel staff. We will carefully collect your opinions and make further improvements to the service and facilities of the hotel. Once again, thank you for your feedback and we look forward to welcoming you back for a more deserving stay in the future.

8/10 Good

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from silvia on Oct 23, 2019
Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with out hotel. Your satisfaction will be the best encourage to our colleagues ,we will do better in the future. Looking forward to see you again in Sheraton Shantou Hotel.

10/10 Excellent

Tulio, Weston Florida

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best of all is the attention from the staff members. Is not 5 stars, I felt like a King in this Hotel. Luxury, great food and great all!
Stayed 4 nights in Sep 2019
Response from Silvia on Sep 27, 2019
Dear Guest, Thank you so much for choosing Sheraton Shantou as your home out of home. We are so glad to know you are satisfied with our hotels service. Your satisfaction will be the best encourage to our colleagues , we will do better in the future. Looking forward to see you again in Sheraton Shantou Hotel.

10/10 Excellent

Armin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is very good and clean service is good
Very good
Stayed 2 nights in Aug 2019
Response from Silvia on Aug 22, 2019
Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with out hotels service and facilities. Your satisfaction will be the best encourage to our colleagues ,we will do better in the future. Looking forward to see you again in Sheraton Shantou Hotel.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location next to two shopping malls, a short distance from wet market and eateries.
Stayed 3 nights in Jun 2019

10/10 Excellent

Ann Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

10/10 Excellent

David, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All are good and the garden (Time Plaza) is a plus.
Stayed 1 night in May 2019

10/10 Excellent

Chan,L.T.Gary, Hong Kong

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly and professional front-desk staff. A thumb to them.
Stayed 2 nights in May 2019

10/10 Excellent

Jialu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff has to improve service quality The rooms are good
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well maintained hotel .
As good as last time
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The concierge personnel were excellent!! I asked for a bag of ice to keep some of my food fresh and got be a container and the ice, great service!
Stayed 3 nights in Mar 2019

6/10 Okay

Louis

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Mar 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Stayed 1 night in Mar 2019

4/10 Poor

Youn sang

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't expect 5 star hotel quality
It is a brand new hotel but cleaning was always dirty. The hotel entrance way is so busy and it is very difficult to find the entrance. Price is higher than other hotels and quality is worse than other hotel in this area.
Stayed 2 nights in Feb 2019

8/10 Good

Boon wah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, location is convenient, the staffs are helpful and cheerful.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is close to big shopping centres, where international and local restaurants are available. Hotel room is quiet and comfortable, with thick and white towels. International and local TV channels are available on TV. Hotel staffs are helpful. No hotel shuttle to High Speed train station.
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Receptionist was nice , wiling to help when I asked for a late check out last minute
Stayed 1 night in Dec 2018

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was smell of cigarette smoking in one of the the rooms. Other than that, everything was great.
Stayed 1 night in Dec 2018

10/10 Excellent

Leung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Danny
Stayed 2 nights in Oct 2018

10/10 Excellent

Lai King Clara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

10/10 Excellent

danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the air conditioner is not work well, feel hot at the midnight, others service is quite good.

10/10 Excellent

Kwee Chung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2018