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SpringHill Suites Savannah Downtown / Historic District – Avis

3 out of 5
SpringHill Suites Savannah Downtown / Historic District
150 Montgomery Street, Savannah, GA

Avis

8,4

Très bien

Note de 10 – Excellent, d’après 520 avis sur 1005." "
Note de 8 – Bien, d’après 261 avis sur 1005." "
Note de 6 – Acceptable, d’après 128 avis sur 1005." "
Note de 4 – Médiocre, d’après 51 avis sur 1005." "
Note de 2 – Terrible, d’après 45 avis sur 1005." "

8,4/10

Propreté

8,8/10

Service et personnel

8,0/10

Commodités

8,2/10

État et installations de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 – Excellent

Sebastien

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nous avons été bien reçu et traité
Séjour de 1 nuit en décembre 2023
General Manager a répondu le 12 janv. 2024
Dear Sebastien,Thank you for taking the time to leave us a review. We truly appreciate your business. We will see you next time you visit Savannah

10/10 – Excellent

Eric

Séjour de 1 nuit en mai 2023

10/10 – Excellent

Pascal

Séjour de 1 nuit en février 2023

10/10 – Excellent

Debra, Marietta

Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Quiet neighborhood within easy walking distance of shopping and night life. Great central location. Clean room, nice towels, free breakfast, in-hotel restaurant specializes in gourmet grilled cheese!
Séjour de 3 nuits en mai 2024

10/10 – Excellent

Cynthia

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en mai 2024
GM a répondu le 23 mai 2024
Dear Cynthia,Thank you so much for leaving us a review regarding your stay. We are happy to hear that you enjoyed your stay! We look forward to seeing you again!

10/10 – Excellent

Paige

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The location was convenient and the staff was friendly and very helpful.
Séjour de 4 nuits en mai 2024
GM a répondu le 21 mai 2024
Dear Paige,Thank you for taking the time to leave us a review. We are so happy to hear that you enjoyed your stay with us. We are hope to see you when your travels bring you back to the area.Thank you

10/10 – Excellent

Frederick

Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great location. Staff friendly, hotel nice and was clean!
Séjour de 2 nuits en mai 2024
GM a répondu le 23 mai 2024
Dear Frederick,Thank you for taking the time to leave us feedback regarding your stay! We are so happy to hear that you enjoyed your stay! We look forward to serving you again when your travels bring you back to Savannah

10/10 – Excellent

Jennifer

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very easy access to the historic district!! Friendly staff
Séjour de 1 nuit en mai 2024

6/10 – Acceptable

kevin

Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Ok
Séjour de 2 nuits en mai 2024
Jo'Etta a répondu le 18 mai 2024
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 – Excellent

SHANNON

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
GM a répondu le 23 mai 2024
Dear Shannon,Thank you for your review. We are happy you enjoyed your stay with us. We look forward to seeing you again!

10/10 – Excellent

Roger

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Tim

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff was .pre than amazing and helpful.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Sarwat

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Friendly welcoming Clean rooms Very nice hotel Strongly recommend
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Michael J.

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Location was perfect however parking fee is pretty high the hotel was good. Would definitely use again
Séjour de 2 nuits en mai 2024

10/10 – Excellent

Jerima

Séjour de 3 nuits en mai 2024

10/10 – Excellent

Sue

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very spacious room. Very limited noise from outside.
Séjour de 3 nuits en mai 2024

8/10 – Bien

Shakirah

Voyage de couple
Points forts : Propreté, service et personnel et commodités.
It was convenient to the comedy show we went to see across the street and a very walkable area.
Séjour de 2 nuits en février 2024
Jo'Etta a répondu le 18 mai 2024
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 – Excellent

Giovanny

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent service
Séjour de 2 nuits en avril 2024

8/10 – Bien

Jing

Séjour de 2 nuits en avril 2024
GM a répondu le 21 mai 2024
Dear Jing,Thank you for leaving us feedback regarding your stay. We hope that the next time you visit we can provide you with a 5 star experience.

6/10 – Acceptable

Aleksandra

Séjour de 1 nuit en avril 2024

8/10 – Bien

Joseph

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great staff, fine accommodations
Séjour de 4 nuits en avril 2024

10/10 – Excellent

Nancy, Oreland

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
SpringHill Suites Savannah was conveniently located if your goal is to walk throughout the squares. Our room was clean and spacious. Really liked that the shower/vanity and toilet/small sink were separate. The buffet breakfast was clutch. Much nicer than the usual fare offered in other hotels with free breakfast. Cons were $5 for a bottle of water. Complimentary water only for reward members. The concierge was delightful and knowledgeable, but seemed to be on the payroll of one of the tour operators. The tour was okay, but the buses were so crowded we were unable to board several after waiting for quite awhile. I would try the competitors tour. Parking at hotel $40 a night. A perfectly fine, safe garage right behind the hotel at half the price. One elevator was out of service our first two days. Several guests said it had been out of service for several days.
Séjour de 3 nuits en avril 2024

10/10 – Excellent

Barbara

Voyage en famille
Points forts : Commodités
Close to sights and tours. Lots of shopping and restaurants in the immediate area. Public parking nearby if you don’t want to pay $40 a day for valet. Wish I’d known! Excellent breakfast.
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Steve

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hot tub not working
Séjour de 6 nuits en avril 2024

10/10 – Excellent

Krista M

Voyage en groupe, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This hotel hosted a large group I was traveling with. The staff was superb and welcomed our group
Séjour de 1 nuit en décembre 2023
General Manager a répondu le 23 avr. 2024
Dear Krista M,Thank you so much for taking the time to leave us feedback regarding your recent stay. I'm so happy to hear that you and your group had a great experience.We look forward to seeing you the next time your travels bring you to Savannah.

4/10 – Médiocre

Rachelle

Voyage en famille avec de jeunes enfants
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The first room they gave us, the sleeper sofa was disgustingly dirty. We told them. They gave us a new room. New room was fine. But housekeeping only came once in the 6 nights we stayed. I had to call for toilet paper. I had to call anytime we needed clean towels. After calling we waited 2 hours. Nothing. Called again. We were told to come down to the front desk for them. Did that. At 10:30pm knocking at our door, waking kids up, finally housekeeping at the door with towels we asked for hours earlier and had to go get ourselves. Trash was overflowing. When i asked the desk to have the manager call us to discuss this; no one ever called. So the cleanliness was well below where it should be. Very disappointed. Wouldn't stay there ever again or recommend.
Jo'Etta a répondu le 13 mai 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 – Bien

Nadia

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024

6/10 – Acceptable

francesca

Voyage en famille
Points faibles : Propreté, commodités
The bathroom and the carpet were very dirty. Breakfast nice. Pool dirty, overall the hotel was old and smelly
Séjour de 1 nuit en avril 2024
Jo'Etta a répondu le 18 mai 2024
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 – Excellent

Kim

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very reasonable price and wonderful service
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Christine

Séjour de 1 nuit en avril 2024

8/10 – Bien

Carol

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en avril 2024

6/10 – Acceptable

barbara, HANOVER

Voyage de couple
Points forts : Propreté, service et personnel
We checked on quite late but the front desk just went through the motions with no added info. Said there was no close shopping area. The concierge, Marie, however more than made up for the misinformation. She was delightful energetic and went out of her way to please.
Séjour de 6 nuits en avril 2024
Jo'Etta a répondu le 13 mai 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 – Excellent

Melany

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very friendly staff ! Our room was very clean and the breakfast was also very good
Séjour de 2 nuits en avril 2024

8/10 – Bien

Dan

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en avril 2024

8/10 – Bien

Christine

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Most of the staff was wonderful, particularly the 1st night front desk staff, breakfast lady and engineer! Very helpful and welcoming. Other than the 2nd evening female at the front desk (cold & not friendly) and outdoor crowd noise the hotel was very well maintained and pleasant.
Séjour de 2 nuits en mars 2024

8/10 – Bien

Martha

Voyage en famille
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
The location
Séjour de 2 nuits en avril 2024

10/10 – Excellent

Arna Run

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was in the best location possible, walkable and fun options all around the hotel
Séjour de 1 nuit en mars 2024

4/10 – Médiocre

Brian

Points faibles : Propreté, état et installations de l’hébergement
We traveled here for the bananas game. Upon checkin, we immediately had to request a new room bc our room on the 2nd floor smelled bad and was musty. They moved us to the 4th floor. The room seemed a little better. After unpacking, we noticed how poorly the room had been cleaned. Bathroom areas were gross. Carpet and couch were gross. Bathroom clearly had a mold problem. Baseboards showed mold. Top of wall in bathroom showed mold. Noisy a/c that made ticking noise at night. There is a grilled cheese restaurant on lobby floor and we kept smelling burned cheese and grease in our room. I guess it travels through the vents. The free breakfast was a disappointment. Hot items look inedible. Selections very limited and run out quickly with no restock after requested. My advice is to pay a little more and stay at a nicer place. We’d love to come back to Savannah for another Bananas game. But we definitely won’t be staying here. Definitely gives an ick feeling. Glad to be headed home. Also, $40 per night for parking plus tips is outrageous.
Jo'Etta a répondu le 13 mai 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 – Excellent

Jonas

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I liked the walkability to the downtown area. The facility was clean.
Séjour de 1 nuit en mars 2024
GM a répondu le 21 mai 2024
Dear Jonas,Thank you for your feedback we look forward to seeing you the next time your travels bring you back to Savannah!

6/10 – Acceptable

David

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice property close to walkable sites. $40 valet parking only so we parked in another garage and walked
Séjour de 1 nuit en mars 2024
GM a répondu le 21 mai 2024
Dear David,Thank you for your feedback. We truly appreciate your business!

10/10 – Excellent

Johnny, Cartersville

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great place, and staff was very polite.
Séjour de 2 nuits en mars 2024
GM a répondu le 21 mai 2024
Dear Johnny,Thank you for taking the time to leave us a review. We truly appreciate your business and hope to see you again soon!

8/10 – Bien

Elizabeth, Williamsburg

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Enjoyed our stay at the SpringHill Suites since it was convenient and close to everything. The staff was exceptional and kind. Beds and pillows are comfortable. The only negative review is that it's time for the hotel to be renovated. Carpets in the hallways are torn, Suite bathroom needs to be renovated and painted, everything looks outdated and worn.
Séjour de 3 nuits en mars 2024
GM a répondu le 21 mai 2024
Dear Elizabeth,Thank you so much for your feedback. We actually have a renovation scheduled for this September. We hope that you will come back and experience our new look!

2/10 – Terrible

Angela

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Dirty and rude staff..I checked out a day prior to my checkout because we couldn’t stand staying there not even 2 nights. When we checked out, the staff didn’t even bother to ask why we were leaving early. Sad!!
Séjour de 2 nuits en mars 2024
Jo'Etta a répondu le 13 mai 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 – Bien

Randolph

Points forts : Propreté, service et personnel et commodités.
Room was spacious and clean but the best part was its location to all of the Historical District.
Séjour de 4 nuits en mars 2024
GM a répondu le 21 mai 2024
Dear Randolph,Thank you for taking the time to leave us a review. We truly appreciate your business!

10/10 – Excellent

Victoria

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We loved the stay here. Everyone was nice. It was super convenient to everything. If you’re a light sleeper this is not the place for you. All night long you can hear ambulance, fire trucks, and angry honks from the busy street out front. The breakfast was really good. The eggs were weird.
Séjour de 1 nuit en mars 2024
GM a répondu le 21 mai 2024
Thank you so much for your feedback! We really appreciate your business and we look forward to your next visit to Savannah!

6/10 – Acceptable

Jennifer

We recently stayed for the weekend. Our room was very narrow despite booking a suite. The room was dirty with stains on the floors and counters and dust on the refrigerator and microwave. The sink in the bathroom wouldn’t drain unless the plug was removed. The pool area looked dirty. The hot tub was cold and the water looked murky. There was trash around the perimeter so needless to say I wouldn’t let my kids in the pool or hot tub. The breakfast was nice, but not enough seating to accommodate the amount of guests. The location was perfect. We could walk everywhere. The concierge was very helpful and assisted in booking a ghost tour for our family. The bartender at the attached restaurant Toasted was friendly and accommodating and made great drinks. Only bummer was that the restaurant was closed on Sunday.
Séjour de 2 nuits en mars 2024
Jo'Etta a répondu le 13 mai 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 – Excellent

Jose Carlos

Voyage en famille
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Todo ok
Séjour de 1 nuit en mars 2024
GM a répondu le 21 mai 2024
Dear Jose Carlos,Thank you for taking the time to leave us a review. We truly appreciate your business and hope to see you again soon!

8/10 – Bien

Amy

Points forts : Propreté
Séjour de 2 nuits en mars 2024
GM a répondu le 21 mai 2024
Dear Amy,Thank you for taking the time to leave us a review. We truly appreciate your business and hope to see you the next time you visit Savannah

2/10 – Terrible

Ted

Voyage en famille avec de jeunes enfants
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
We are Marriott owners and have stayed at many different properties over the years. This was one of the worst experiences we’ve ever had. The staff was rude and every request was treated like a terrible inconvenience. The room itself was disgusting, the blankets and sheets were gross, had blood and stains, and the shower didn’t even appear to have been cleaned. We would have pushed the issue, but every question we had for the staff was dismissed or scoffed at. The only areas that were positive were the staff at breakfast, who were all helpful and pleasant, and the concierge. We’ll be reaching out directly to Marriott about our experience, but we won’t be staying here ever again.
Séjour de 3 nuits en mars 2024
Dijon a répondu le 28 mars 2024
Hello Ted,Thank you so much for sharing your feedback from your most recent stay. Providing top tier service is a main priority for our property and it is unfortunate to hear that was not your experience here with us. I will be sure to pass on the feedback to the proper leadership teams to ensure that this does not happen again. We hope that you would reconsider us for your lodging needs.

6/10 – Acceptable

Gretchen

Voyage en famille avec de jeunes enfants
Points faibles : Commodités, état et installations de l’hébergement
The property itself was in a fantastic location. The free breakfast was ok but they were out of a lot of things each day and the trash cans were overflowing in the lobby which we found odd. The pool and hot tub were unusable and filthy which when traveling with kids is something they look forward to. Overall it was a fine location for a weekend trip to see Savannah- but I don’t know if we would stay here again.
Séjour de 2 nuits en mars 2024
Dijon a répondu le 28 mars 2024
Hello Gretchen,Thank you so much for sharing your feedback from your most recent stay. Providing top tier service is a main priority for our property and it is unfortunate to hear that was not your experience here with us. I will be sure to pass on the feedback to the proper leadership teams to ensure that this does not happen again. We hope that you would reconsider us for your lodging needs.