Calle 16 No 1c - 92, Barrio Centro, Santa Marta, Magdalena
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Hotel Boutique Don Pepe is amazing! The staff is extremely helpful and friendly. I absolutely loved it there and I will be back for sure.
Everything was very clean and there were several nice places to relax. The food was also amazing and the breakfast was my favorite part.
Hotel Don Pepe is definitely a touch of luxury in the middle of historic Santa Marta. While this isn’t directly on the beach, it’s 2 minute walk to the main beach promenade. Additionally, it’s incredibly close the main pedestrian activity of the town. I’d say the winning feature of the hotel is the incredibly attentive service and how friendly the staff was. We stayed here for 5 nights and were certainly sad when we needed to leave.
Francisco
Stayed 5 nights in Dec 2023
Response from Karin Pacheco on Feb 8, 2024
Please receive a special greeting on behalf of all the staff at Hotel Boutique Don Pepe. We are delighted to receive your feedback about your stay at our hotel and to know that we exceeded your expectations. Your satisfaction is the most rewarding aspect for our team, who works tirelessly every day to provide memorable experiences to all our valued guests.
Beautiful and unique place. Will stay here every time i visit.
Elizabeth
Stayed 2 nights in Dec 2023
Response from Karin Pacheco on Feb 8, 2024
On behalf of the entire hotel team, we want to express our gratitude for sharing your most memorable experiences with us during your recent stay at Hotel Boutique Don Pepe Santa Marta. It is always uplifting to hear positive feedback, and I am delighted that we were able to exceed your expectations
This is a charming special hotel. Everything great. It is an old colonoal era buiding that was first renovated by Don Pepe for his family and then renovated by one of his sons was an architect. Oir room had q balcony over looking the inner courtyard. Air conditioning, and Direct TV with CNN as the only English language xhannel of you want to subjectnl yoirself to the horrors of times and CNN sensationalism on vacation. The staff were super helpful with top notch service. They even reminded us when it was time to leave to make our dinner reservations Breakfast was very good. I had the cayeye which was the banana mixture with cheese. Its better than my description. Delicious bread location is great. Terrific restaurants nearby .
David Mitchell
Stayed 1 night in Dec 2023
Response from Karin Pacheco on Feb 8, 2024
Greetings from the entire team at Hotel Boutique Don Pepe! We are sincerely pleased to have had the opportunity to welcome you and provide you with an exceptional experience. Your feedback is very important to us, as it helps us continually improve and exceed the expectations of our valued guests. We greatly appreciate your input and hope to welcome you back in the future to offer another unforgettable stay.
From the moment we arrived we were greeted with a smile and were attended to in a way we’ve never been attended to before. This hotel stay has been my favorite of all hotels I’ve ever stayed in. The staff is incredible, from reception to kitchen, to housekeeping. They were super helpful and went above and beyond to ensure we had a wonderful stay. I can’t recommend Hotel Boutique Don Pepe enough!!
Natalie
Stayed 4 nights in Jul 2022
Response from Jordy Manuel on Aug 18, 2022
Dear Emily,
Thank you very much for sharing your wonderful sensations with us.
best regard
Response from Lina Calle. Jefe de Reservas on May 30, 2022
Estimated
Mr. Caleb
Your opinion is really valuable. For the hotel team, it is very important to know that your experience with us was the desired one, we work very hard to always give the best service to our guests.
Thank you very much for your comment!
Cordially
Lina Calle
Reception Manager
Don Pepe has a really nice rustic look, high ceilings and a beautiful roof top, quiet and comfortable beds. The place was very clean except the jacuzzi on the roof top had bird poop all over (not the hotel's fault) but it was disgusting, maybe they should cover it while nobody is using it or make sure is clean at all times. The staff was friendly specially Edgar.
Paola
Stayed 2 nights in Apr 2022
Response from Lina Calle. Jefe de Reservas on May 30, 2022
Estimated
Ms. Paola
Your opinion is really valuable. For the hotel team, it is very important to know that your experience with us was the desired one, we work very hard to always give the best service to our guests.
We have taken all of your recommendations
Thank you very much for your comment!
Cordially
Lina Calle
Reception Manager
10/10 Excellent
James
Apr 4, 2022
James
Stayed 1 night in Apr 2022
Response from Lina Calle. Jefe de Reservas on May 30, 2022
Estimated
Mr. James
Your score is really valuable. For the hotel team, it is very important to know that your experience with us was the desired one, we work very hard to always give the best service to our guests.
Thank you very much for your score!
Lina Calle
Reception Manager
The hotel benefits from a great central location in Santa Marta which we enjoyed. Very friendly and helpful staff. Charming period building and a lovely courtyard with pool. Our room was good but not great, on the ground floor, lacking light and slightly tired. I think the upstairs rooms may be better.
Richard
Stayed 3 nights in Mar 2022
Response from Lina Calle. Jefe de Reservas on May 30, 2022
Estimated
Mr. Richard
Your opinion is really valuable. For the hotel team, it is very important to know that your experience with us was the desired one, we work very hard to always give the best service to our guests.
We have taken all of your recommendations
Thank you very much for your comment!
Lina Calle
Reception Manager
Very nice boutique hotel in the middle of the old city, one block from the seaside and two blocks from the restaurants area. The hotel si build in a very ancient convent from the 16the century, and everything is very well designed and integrated in the classical / new design of the room and patios. Very quiet and comfy. Recommended.
Valentin
Stayed 2 nights in Mar 2022
Response from Lina Calle. Jefe de Reservas on Mar 9, 2022
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as the services to the hotel. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future whenever your travels bring you back to Santa Marta
Great boutique hotel, staff are super nice, massages we're well done. The place is super secure and located in a great spot to enjoy the food delights of the area.
Michael
Stayed 9 nights in Feb 2022
Response from Lina Calle. Jefe de Reservas on Mar 9, 2022
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as the services to the hotel. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future whenever your travels bring you back to Santa Marta
Gorgeous boutique hotel in a great location. The staff is friendly and went out of their way to assist me with some travel related challenges. I loved to rooftop lounge area and hot tub. Fantastic value for the $$. Highly recommended!
It seemed like something out of a magazine. You walk in off a busy street to an oasis of calm and tranquility. My room was very comfortable and well equipped, a king sized bed complete with stacks of overstuffed pillows. The views from the rooftop decks were incredible and there were plenty of spaces to lounge, drink or sunbath. Their biggest asset is Lena the hotels manager who treated us like family. She spoke perfect English and was more than accommodating. The location was also perfect, one block from the beach and one block from the restaurant row and we felt very safe. I would highly recommend this hotel!
Don Pepe was wonderful . Great sense of old Colombia . Stylish . Open . Lovely pool . Spacious rooms . Very comfy beds and pillows . We upgraded to enjoy our own balcony . But it has several beautiful outside spaces to enjoy the views of Santa Marta and the coast. We would love to return .
This is a beautiful boutique hotel with lots of history and an exceptional staff. The room was modern and clean. The staff went out of their way to help us in every way possible.
My wife and I LOVED EVERYTHING! The entire staff was beyond perfect. The location, food, service, and room were out of this world. We felt safe and at home away from home.
Carlos
Stayed 2 nights in Oct 2021
Response from Lina Calle. Jefe de Reservas on Nov 1, 2021
Estimado
Sr. Carlos
Fue un verdadero placer para nosotros tenerlo en casa. Su comentario es invaluable para nosotros y nos impulsa a seguir mejorando cada día más.
Esta es y siempre será su casa.
Cordialmente
Lina Maria Calle
Jefe de Reservas
Hotel don Pepe no es solamente un hotel, es tu casa en Santa Martha
Verified traveller
Stayed 5 nights in Apr 2021
Response from Lina Maria Calle on May 3, 2021
Saludos!
Gracias por su valioso comentario! Ustedes,los huespedes, son nuestra razon de ser.
Esta es y será siempre su casa y fue un verdadero placer haberlos atendido.
Amazing hotel. The best Jugo de Lulo I've ever had brought to you during checkin. On-site massage was fantastic and really well priced! It is really a great place, nothing we didn't like.
Verified traveller
Stayed 1 night in Feb 2020
Response from Lina Calle on Feb 12, 2020
Greetings!
We are extremely grateful that you chose us and so happy that you had such a nice stay.
Thank you for your nice review.
Our Jugo de Lulo will always be waiting for your return
Cordially.
If you want to be treated like royalty, stay at Don Pepe. My wife and I only had a 1-night stay at Don Pepe and we wish it were longer. The staff was incredible, the rooms were beautiful, the bed was HUGE and soooo comfortable and the service was outstanding. They really went out of their way to make sure we felt welcome and appreciated. The manager of Don Pepe went above and beyond by offering us some time in a private spa/jacuzzi. It was lovely and really made the night. Thank you so much, Nelsy!
Jarrod
Stayed 1 night in Jan 2020
Response from Lina Calle on Jan 15, 2020
Dear Jarrod,
We are very grateful for such an amazing review. Comments from guests like yourself, let us know what we are doing well.
Greetings from Ms. Nelsy.
To your wife a big hug.
We are looking forward to seeing you again
Beautiful hotel with wonderful staff and a lovely little pool. They couldn’t do enough to help us and were just really friendly people. They helped with tours and transport and saved the day!
Verified traveller
Stayed 1 night in Dec 2019
Response from Lina Calle on Jan 3, 2020
Dear Guest,
We are very grateful for such an amazing review. Comments from guests like yourself, let us know what we are doing well.
Our best regards!
This is a fantastic hotel. It has classic architecture. It's location is great. All amenities are provided. The service is outstanding. Everyone is friendly and helpful. The hotel is decorated very artfully. The breakfast is cooked to order from a very large collection. All the food is cooked great. As with all Colombian hotels the staff needs to learn more english.
Edward
Stayed 2 nights in Oct 2019
Response from Lina Calle, Jefe de Reservas on Oct 10, 2019
Hello Mr. Edward
Thank you for giving us your super-nice comment!
We appreciate that you will recommend us with your friends and relatives, for sure they will have a "Brilliant Stay" with us.
We hope to see you again on your next visit to Colombia.
Greetings from our team
The property is beautiful! Such a unique space, gorgeous roof top view and the pool is especially pretty at night.
Kaitlyn
Stayed 2 nights in Sep 2019
Response from Lina María on Sep 24, 2019
Dear Kaitlyn,
Thank you for your exceptional review, The best way to receive thanks from our clients is through reviews, like your own. We really appreciate the time you took to leave feedback, thanks so much.
We would love to have you in the future! Hope all is well back home.
6/10 Okay
Verified traveller
Sep 18, 2019
Disliked: Staff & service
Very mediocre compared to expectations.
Staff with poor greeting. Like they are already defensive
Verified traveller
Stayed 2 nights in Sep 2019
Response from Lina Maria on Sep 18, 2019
Dear Customer
grateful for your contribution, which is important in the improvement of our services.
We offer you our apologies for the inconveniences caused and we are committed if you give us the opportunity to visit us again that we will make your stay the best experience.
It’s an amazing experience to stay at Don Pepe Hotel, all and everyone there make you feel welcome. An amazing complementary breakfast. Rooms and facilities are just amazing.
Verified traveller
Stayed 2 nights in Aug 2019
Response from Front desk manager on Sep 6, 2019
Greetings!
Dear Guest
Thank you so much for staying with us. The best way to receive thanks from our clients is through reviews.
We hope to have the pleasure to have you here again.
Cordially
Lina Calle
This hotel was awesome. Classic architecture throughout even in the bedroom! Food was very good. Staff was outstanding. Parking was easy.
Edward
Stayed 2 nights in Jun 2019
Response from Lina Maria on Jul 7, 2019
Hello!!
Sure, we would love having you back , and thanks for your lovely comment.
Sharing your experience with the rest of the world its gratifying for us.
Accomodations were great, its a hotel full of charm. Location was perfect, close to bars and restaurants!
Ingrid
Stayed 1 night in Jun 2019
Response from Manager on Jun 12, 2019
Hello Ingrid
Thanks for your lovely comment. We would love to having you back.
8/10 Good
Verified traveller
Apr 20, 2019
Liked: Cleanliness, staff & service, amenities
The hotel was quirky and delightful and also very comfortable. The staff were all extremely friendly and helpful. The only problem we encountered was that the window blind was permanently down, so that our room (No. 3) was continually dark.
Verified traveller
Stayed 2 nights in Apr 2019
Response from Recepcion on May 23, 2019
Greetings!
We take your comments into account to improve. Thank you very much for choosing our hotel for your stay in Santa Marta.
our best wishes
The hotel is lovely, staff very friendly and overall a great experience. However, two things meant this does not get 5* from me - the pool was not available for use on the three days we were there and the bathrooms in the standard bedrooms are not at all private. From the bed there is no door on the shower and you can see in completely. Not suitable for sharing with friends!!
I liked its unique character , and central location . I didnt like that the swimming pool was on the ground floor in the reception area .
Verified traveller
Stayed 5 nights in Feb 2019
Response from Front Desk Agent on Feb 14, 2019
Good day
Thank you for your kind comments, we value the time it has taken to share with us your experience, regarding the theme of the pool by the design and antiquity of the house, the ideal not to affect the historical structure of the property was to build it in this area since in the other areas of the hotel it would not have been possible to maintain the antiquity protection that this place has, we hope that in your next visit you will allow us to show you that the house has lovely places that fit what you want.
Cordially,
Eder Perea
This was my second stay at Don Pepe, this time for business. Excellent hotel overall, very classy and charming. The owner makes guest feel welcome, the kitchen turns out very good cuisine and the location is perfect. Highly recommended!
David
Stayed 1 night in Jan 2019
Response from Eder Perea on Feb 3, 2019
Dear Customer
We appreciate the time you have taken to tell us your experience and it is satisfying for us to know that we continue to meet your expectations, we hope to continue counting on your important visit to assist you as you deserve.
Cordially,
Hotel guest was very very friendly
We loved it all,
MICHAEL
Stayed 2 nights in Jan 2019
Response from Eder Perea on Jan 8, 2019
Thank you for your kind comment, it has been satisfactory for us to know that it was a wonderful experience for you, we look forward to a quick visit to have the pleasure of serving you.
Good morning
Dear customer
We appreciate the time you have devoted to tell us your experience for us is very important and we look forward to an early visit to give you the best in service and attention.
10/10 Excellent
Verified traveller
Oct 27, 2018
Verified traveller
Stayed 2 nights in Oct 2018
Response from Lina María Calle on Oct 28, 2018
Greetings! , we hope that everything was wonderful during your stay with us. If you need anything from Santa Marta, just let us know. We hope to see you again in our hotel.
I travel a lot and can honestly say this boutique hotel is top notch. The staff are amazing the hotel is well appointed great rooms great offerings. Small intimate but for me it was the attentive staff that really made all the difference. It was a perfect trip
D
Stayed 1 night in Sep 2018
Response from Lina María Calle on Sep 24, 2018
Greetings! , we are glad that you felt this during your stay with us. If you need anything from Santa Marta, just let us know. We hope to see you again in our hotel.
What a great little place..! Great history , Great staff , Great location.
Did I say it was great ? Yes I did..!
Verified traveller
Stayed 2 nights in Sep 2018
Response from Front Desk Agent on Sep 17, 2018
Dear Customer
We thank you in advance for your kind comment for us it is very important to know that we fulfilled your expectations and that we made your stay an unforgettable experience.
We hope to have you again in this house.
Sincerely,
Eder Perea
My husband and I absolutely loved this hotel! Make sure to visit Tayrona National Park during your stay, eat at the hotel restaurant and visit the spa. We had a fabulous stay and wished it was longer.
Cynthia
Response from General Manager on Apr 8, 2018
We are glad you enjoyed your stay in Santa Marta, the Tayrona Park is a great place to visit and keep in touch with nature and Don Pepe is the perfect place to relaxing and feel like home.
thanks for your comment.
Amazing staff. Eder, Edgar and Lina are fantastic!
Amazing staff, amenities and service. 5 stars, highly recommend.
Verified traveller
Stayed 3 nights in Mar 2018
Response from General Manager on Apr 8, 2018
Thanks for your comment, definitely we have a great team and we are happy that Eder, Edgar and Lina are part of it. We really enjoy our work and it is a pleasure to fulfill all expectations.
This hotel was the best part of my experience in Santa Marta.
Welcoming escape from the City very close to action and very close to ocean.
Super helpful Staff.
J
Stayed 2 nights in Feb 2018
Response from General Manager on Apr 8, 2018
Thank you J for your comment.
We are glad you enjoyed of Don Pepe, we work hard to make our guests happy n make them feel like home.
Really a great spot in Santa Marta. Beautiful as soon as you step inside the door. My girlfriend and I met greet people and were blown away by how pretty the pool is
Chris
Stayed 3 nights in Jan 2018
Response from Front Desk Agent on Feb 2, 2018
Thank you for your kind comments ,
for us they are very important and we hope to have an early visit to have the pleasure of serving them again
sincerely
Eder Perea
Hotel is an oasis! Beautiful, boutique hotel. We struggled a little to communicate with the staff, but they were all incredibly friendly and the service was wonderful. The bathroom in the standard room is not separate, so you can see into the shower from the bed, regardless, comfortable, well-kept room.