Exterior

Reviews of Econo Lodge Inn & Suites

2 out of 5
Econo Lodge Inn & Suites
3752 Cerrillos Rd, Santa Fe, NM

Reviews

8.8

Excellent

Rating 10 - Excellent. 534 out of 1005 reviews" "
Rating 8 - Good. 355 out of 1005 reviews" "
Rating 6 - Okay. 86 out of 1005 reviews" "
Rating 4 - Poor. 18 out of 1005 reviews" "
Rating 2 - Terrible. 12 out of 1005 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello Patricia, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

8/10 Good

Judy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only reason a 4 star was I had a heavy suitcase. No elevator and was on 2nd floor room. I am 74. No help offered.
Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Hello Judy,We appreciate your feedback and apologize for any inconvenience caused during your stay. Our team aims to assist all guests whenever possible, and we apologize for any oversight in this instance. Your comments are valuable for us to improve our services, and we thank you for bringing this to our attention. If you have any further concerns, please feel free to reach out to our management team directly.

10/10 Excellent

PATRICK

Liked: Cleanliness, staff & service, property conditions & facilities
I thought it was a great property for the price!
Stayed 1 night in Feb 2024
Response from Manager on Mar 2, 2024
Hello PATRICK,We are pleased to hear that you found our property to be a great value for your stay. Guest satisfaction is our top priority, and we appreciate your positive feedback. Should you have any further comments or suggestions, please do not hesitate to reach out to us. Thank you for choosing our hotel for your accommodation needs.

10/10 Excellent

Max

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well furnished. Helpful polite staff. Good breakfast. Low price.
Stayed 1 night in Feb 2024
Response from Manager on Feb 27, 2024
Hello Max,We're delighted to hear you found our hotel clean and well furnished, with helpful staff and a satisfactory breakfast. Your positive feedback is greatly appreciated. If you have any further comments or concerns, please feel free to reach out to our management team for assistance.

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 9, 2024
Hello Ana,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a great experience with us. We truly appreciate your positive rating and hope to welcome you back soon.

10/10 Excellent

Victor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and very useful!! Extremally quiet and relax. Close to all dining options. Highly recommended!!
Response from Manager on Feb 9, 2024
Hello Victor,Thank you for your positive review! We appreciate your kind words about our staff and are delighted to hear that you found our hotel to be quiet and relaxing. It's also great to know that our location near dining options added to your convenience. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean.
Stayed 1 night in Jan 2024
Response from Manager on Feb 2, 2024
Hello Elizabeth,Thank you for the feedback! We pride ourselves on maintaining a pristine environment for our guests. We appreciate your positive comments and hope to welcome you back in the future for another enjoyable stay.

8/10 Good

Cassandra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The beds were pretty nice, the breakfast was good - your average waffles, yogurts, cereal, juice. It was nice they had someone making cheese omelettes fresh. It was a little noisy next to a busier street and I had to watch our door when we went in and out because it would slam but overall good value. Microwave and fridge in room was convenient, thank you. Sheets and other bedding was nice and clean.
Stayed 1 night in Jan 2024
Response from Manager on Feb 2, 2024
Hello Cassandra,We appreciate your feedback and are delighted to hear that you found the beds comfortable and enjoyed our breakfast offerings. We apologize for any inconvenience caused by the noise and the issue with the door, and are glad to know that you still found value in your stay. We hope that the convenience of having a microwave and fridge in your room added to your overall satisfaction. Thank you for acknowledging the cleanliness of our bedding. We look forward to welcoming you back in the future.

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will always use them in Santa Fe.
Stayed 2 nights in Jan 2024
Response from Manager on Jan 30, 2024
Hello Leslie,Thank you for choosing our hotel during your stay in Santa Fe! We're delighted to hear that you enjoyed your experience with us. We strive to provide exceptional service to all of our guests and we're glad that we exceeded your expectations. We look forward to welcoming you back on your next visit to the area.

8/10 Good

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean room and comfy bed. Small bathroom with very small vanity/sink outside of the bathroom. Free breakfast ok with limited options. 2 floors-stairs only.
Stayed 1 night in Jan 2024
Response from Manager on Jan 28, 2024
Hello Dawn,Thank you for taking the time to share your experience with us. We're glad to hear that you found our staff friendly and your room clean and comfortable. We appreciate your feedback regarding the small bathroom and limited breakfast options. We will take this into consideration for future improvements. If there's anything else we can assist you with, please don't hesitate to reach out to us.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 20, 2024
Hello Chris,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a fantastic experience. It was our pleasure to have you as our guest, and we hope to welcome you back soon for another great stay.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on Jan 9, 2024
Hello Carol,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a wonderful experience during your time with us. Should you have any further feedback or need assistance with anything, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future.

10/10 Excellent

Jose Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy Limpio
Stayed 1 night in Dec 2023
Response from Manager on Jan 9, 2024
Hello Jose Luis,Gracias por compartir su opinión sobre la limpieza de nuestro hotel. Nos enorgullece ofrecer un ambiente limpio y acogedor para nuestros huéspedes. Valoramos su feedback y esperamos tener la oportunidad de recibirlo nuevamente en el futuro.

10/10 Excellent

ernesto, el paso

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on Jan 8, 2024
Hello ernesto,We are thrilled to hear that you had an excellent experience during your stay at our hotel! We strive to provide exceptional service and a comfortable environment for all of our guests. If you have any specific comments, suggestions, or if there is anything else we can do to make your next visit even better, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future!

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and excellent staff. It shows that they care about their facility.
Stayed 4 nights in Dec 2023
Response from Manager on Jan 4, 2024
Hello Matthew,Thank you for your kind words about our cleanliness and staff. We take pride in maintaining a high standard of cleanliness at our hotel and providing exceptional service to our guests. It's heartwarming to hear that our efforts have made a positive impact on your stay. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Harit

Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Harit,We're thrilled to hear that you had a wonderful stay with us! We hope to welcome you back soon for another fantastic experience.

10/10 Excellent

Christine

Stayed 2 nights in Dec 2023
Response from Manager on Jan 16, 2024
Hello Christine,We are thrilled to hear that you had a wonderful stay at our hotel. It was a pleasure having you as our guest and we truly appreciate your positive rating. If you have any additional feedback or suggestions, please do not hesitate to reach out to us. We hope to welcome you back in the future for another enjoyable experience.

10/10 Excellent

Rosalba

Stayed 1 night in Dec 2023
Response from Manager on Dec 23, 2023
Hello Rosalba,Thank you for staying with us! We're delighted to hear that you had a fantastic experience at our hotel. We strive to provide excellent service to all our guests, and we're thrilled that we exceeded your expectations. We look forward to welcoming you back in the future for another exceptional stay.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on Dec 21, 2023
Hello Mark,We are thrilled to hear that you enjoyed your stay with us! We strive to provide exceptional experiences for our guests and it appears that we succeeded in meeting your expectations. If there is anything else we can do for you in the future, please don't hesitate to reach out. We hope to welcome you back soon!

10/10 Excellent

Anthony

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 19, 2023
Hello Anthony,Thank you for taking the time to rate our hotel with 5 stars! We are delighted to hear that you had a wonderful stay with us. We hope to welcome you back in the near future for another exceptional experience.

10/10 Excellent

Debi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 19, 2023
Hello Debi,Thank you for choosing to stay with us! We are delighted to hear that you had such a wonderful experience during your stay. We hope to have the opportunity to welcome you back in the future for another exceptional stay.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 17, 2023
Hello Melissa,Thank you for choosing our hotel for your recent stay! We're delighted to hear that you had a wonderful experience with us. We strive to provide exceptional service and ensure that our guests have a comfortable stay. If you have any further feedback or if there's anything else we can do for you, please don't hesitate to reach out to us. We hope to welcome you back in the future!

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 16, 2023
Hello john,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you had a positive experience. We greatly appreciate your support and hope to have the opportunity to welcome you back in the future. Safe travels!

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on Dec 16, 2023
Hello Isaac,We appreciate your positive rating! We strive to provide excellent service to all our guests and we are thrilled to hear that you had a great experience during your stay. Should you have any future travel plans, we would be delighted to welcome you back to our hotel.

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 16, 2023
Hello Matthew,We are thrilled to hear that you had a wonderful experience during your stay at our hotel! We appreciate your kind words and are delighted that you rated us so highly. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to reach out to us. We look forward to welcoming you back in the future!

10/10 Excellent

Macy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Manager on Dec 14, 2023
Hello Macy,We're delighted to hear that you had such a wonderful experience during your stay at our hotel! We strive to provide exceptional service and ensure that our guests feel comfortable and satisfied throughout their stay. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us. We hope to have the opportunity to welcome you back again soon!

10/10 Excellent

Jeannie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanest hotel I've ever stayed at. Ehich is sad because we always stay at way more expensive places. Definitely recommend.
Stayed 1 night in Dec 2023
Response from Manager on Dec 15, 2023
Hello Jeannie,Thank you for choosing to stay with us and recommending our hotel. We pride ourselves on maintaining a high level of cleanliness, and we appreciate your kind words. We hope to welcome you back in the future for another exceptional stay.

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on Dec 9, 2023
Hello Miguel,Thank you for staying with us and leaving a positive rating! We are glad to hear that you had a great experience at our hotel. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us. We hope to welcome you back soon!

10/10 Excellent

DARPAN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay.
Stayed 1 night in Nov 2023
Response from Manager on Dec 7, 2023
Hello DARPAN,Thank you for choosing to stay with us! We're glad to hear that you had a positive experience at our hotel. We hope to have the pleasure of welcoming you back in the future for another great stay.

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Positive experience. Well maintained and clean property. Great value and highly recommended!
Stayed 1 night in Dec 2023
Response from Manager on Dec 7, 2023
Hello Dean,Thank you for sharing your positive experience with us! We are delighted to hear that you found our property well maintained and clean. It's wonderful that you found great value during your stay, and we appreciate your recommendation. We hope to welcome you back again in the future!

10/10 Excellent

Craig

Stayed 1 night in Nov 2023
Response from Manager on Dec 7, 2023
Hello Craig,Thank you for choosing our hotel for your stay! We are delighted to hear that you had such a wonderful experience with us. Please don't hesitate to reach out to us directly if there is anything else we can assist you with in the future. We look forward to welcoming you back again soon!

10/10 Excellent

Sheri

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and clean rooms!
Stayed 1 night in Nov 2023
Response from Manager on Dec 2, 2023
Hello Sheri,Thank you for your kind feedback! We're delighted to hear that our staff provided a friendly experience and that you found our rooms to be clean. Your satisfaction is our top priority, and we look forward to welcoming you back in the future.

10/10 Excellent

Margarita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable and convenient
Stayed 2 nights in Nov 2023
Response from Manager on Dec 2, 2023
Hello Margarita,Thank you for choosing our hotel and for taking the time to share your feedback. We are delighted to hear that you found our hotel affordable and convenient. We appreciate your kind words and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a large, clean room. Nice breakfast area. Especially happy that the room had wood/tile flooring, not nasty carpeting. Convenient to everything.
Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello Janet, Thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that you appreciated the spacious and clean room as well as our breakfast area. It's great to know that the wood/tile flooring added to your satisfaction. We hope the convenient location made your stay even more enjoyable. We look forward to welcoming you back in the future.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, clean, and friendly staff. Keep up the "GOOD WORK."
Stayed 2 nights in Nov 2023
Response from Manager on Nov 30, 2023
Hello Gregory,Thank you for your wonderful feedback! We're delighted to hear that you found our hotel conveniently located, clean, and our staff friendly. We appreciate your kind words and will continue to strive for excellence. We hope to welcome you back in the future for another great stay.

10/10 Excellent

Laverne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on Dec 17, 2023
Hello Laverne,Thank you for choosing our hotel for your stay! We're glad to hear that you had a great experience with us. If you have any specific feedback or suggestions, please feel free to reach out to us. We value your input and would love to welcome you back in the future.

10/10 Excellent

Min kyung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect to stay.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 25, 2023
Hello Min kyung,Thank you for your kind review! We always strive to provide a flawless stay experience for our guests. It's great to know that we met your expectations. We hope to welcome you back soon for another wonderful stay.

6/10 Okay

Edward

Stayed 1 night in Nov 2023
Response from Manager on Dec 11, 2023
Hello Edward, We appreciate you taking the time to rate our hotel. If there are any specific issues or feedback you would like to share, kindly reach out to us directly so we can address them. We value your input and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Edwin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updated rooms
Stayed 1 night in Nov 2023
Response from Manager on Nov 21, 2023
Hello Edwin,Thank you for staying with us and sharing your feedback on our updated rooms. We value our guests' opinions and strive to provide a comfortable stay. We appreciate your comment and will take it into consideration for future improvements. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Mike

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The price for the room was such a good value!! The room was nice, clean, and comfortable. Had a good nights sleep. Felt like a new hotel. If it was remodeled, they did an outstanding job! DEFINITELY would stay here again without hesitation. Management and staff are to be commended!
Stayed 1 night in Nov 2023
Response from Manager on Nov 21, 2023
Hello Mike,Thank you for your positive review! We're thrilled to hear that you found our hotel to be a good value and that your room was clean, comfortable, and provided a great night's sleep. We take pride in maintaining our property to the highest standards, and we're glad that you appreciated our efforts. It's great to know that you would stay with us again in the future. We hope to welcome you back soon!

10/10 Excellent

Nathan A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 21, 2023
Hello Nathan A,We appreciate you taking the time to rate our hotel. We are thrilled to hear that your experience was beyond excellent. Thank you for choosing our hotel and we look forward to welcoming you back in the future.

8/10 Good

Terry

Stayed 1 night in Nov 2023
Response from Manager on Dec 10, 2023
Hello Terry,Thank you for choosing our hotel for your recent stay! We're glad to hear that you had a positive experience with us. If you have any specific feedback or suggestions to share, we encourage you to reach out to us directly. We hope to welcome you back in the future for another great stay.

10/10 Excellent

Sylvia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk/management were really nice and accommodating when we got stranded due to car issues.
Stayed 1 night in Sep 2023
Response from Manager on Nov 19, 2023
Hello Sylvia,Thank you for taking the time to share your experience with us. We're delighted to hear that our front desk team was able to assist you during your unexpected car issues. Your satisfaction is our priority, and we're pleased that our staff provided you with a helpful and accommodating experience. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Nov 2023
Response from Manager on Nov 18, 2023
Hello christopher,to hear that you had a positive experience during your stay with us! We strive to provide excellent service and it's always a pleasure to receive feedback like yours. Thank you for choosing our hotel for your accommodation needs and we hope to welcome you back in the future.

10/10 Excellent

A. R.

Liked: Cleanliness, staff & service, property conditions & facilities
Can’t recommend too highly. Have been staying in Santa Fe for decades and this was definitely one of the most pleasant times, equal to those at some of the highest-end hotels and resorts.
Stayed 5 nights in Nov 2023
Response from Manager on Nov 18, 2023
Hello A. R.,Thank you so much for your wonderful review! We are thrilled to hear that your recent stay at our hotel in Santa Fe was as pleasant as some of the highest-end hotels and resorts you've visited over the years. It is always our aim to provide exceptional service and create memorable experiences for our guests. We hope to have the pleasure of welcoming you back in the future for another fantastic stay.

8/10 Good

Richard

Travelled with group
Liked: Cleanliness, staff & service
Liked breakfast area - clean, bright, cheerful. The table tops are upscale.
Stayed 1 night in Nov 2023
Response from Manager on Nov 17, 2023
Hello Richard,Thank you for your kind feedback on our breakfast area. We're glad to hear that you found it clean, bright, and cheerful. We take pride in providing a pleasant environment for our guests to enjoy their meals. Your positive review is greatly appreciated.

6/10 Okay

Laura

Travelled with partner
Liked: Cleanliness
The property was very clean and tidy but, the atmosphere had no cheer or life to it.Bland color scheme thru-out. Not very warm and inviting. I was walking by the front desk when another customer asked if it was safe to stay here and I too wondered the same. Great hotel but, in the wrong neighborhood.
Stayed 1 night in Oct 2023
Response from Manager on Nov 11, 2023
Hello Laura, Thank you for choosing our hotel for your recent stay. We appreciate your feedback regarding the cleanliness and tidiness of our property. We understand that the atmosphere might not have met your expectations, but we strive to maintain a neutral ambiance that appeals to all our guests. Our location is in a safe neighborhood, and we have security measures in place to ensure our guests' well-being. We hope you'll consider staying with us again in the future.

10/10 Excellent

Pete

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is close
Stayed 1 night in Nov 2023
Response from Manager on Nov 8, 2023
Hello Pete,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the proximity of nearby establishments. We understand that preferences vary and we strive to provide a convenient location for our guests. We hope you had a comfortable stay overall and appreciate your valuable input.

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Manager on Nov 5, 2023
Hello Daniel,Thank you for taking the time to share your feedback. We strive to provide exceptional service and accommodations for our guests. We're delighted to hear that you had such a wonderful experience during your stay with us. It was a pleasure having you as our guest and we hope to welcome you back in the near future.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Basic but very reasonable motel, a quick drive into the heart of Santa Fe.
Stayed 10 nights in Oct 2023
Response from Manager on Nov 4, 2023
Hello Andrew,Thank you for choosing our motel for your stay in Santa Fe. We're glad to hear that you found our rates reasonable and enjoyed the convenient location. We appreciate your feedback and hope to welcome you back in the future.