Sanctuary Bay Tours and Activities

We had a nice time but the staff at the front desk when we arrived did not share any important information with us-towels, restaurants, transportation, etc. - We had to figure everything out on our own and sometimes it was just too late. She seemed to lack any motivation. The beds were comfortable and the cleaning crew was great. Always attentive when we needed anything. The price of food and drinks was ridiculous and the fact that there is no shuttle to the grocery store and that the convenience store was closed was also very disappointing. I feel like we as tourists are being taken advantage of. I had to pay $56 US plus tip to go to the grocery store with Lewis (taxi). He insisted on waiting and said that was the only way. I refused to use him again and made sure everyone we met was aware of the outrageous prices of transportation. It's quite a shame as the beach here is lovely. Unfortunately, I don't think we will be returning.

The property looks great, the staff is helpful and accomadating but there are some issues that could definitely be easily fixed. The pool is ipen longer than the slide which is crazy. Check in is at 3 but the slide closed at 4 and the pool at 6?? Was told to check out at 10 but sat in the parking lot ajd saw multiple people checking out at 11. So im guessing that 10 is for locals and 11 for foreigners? The tv's are also extremely outdated. The one's at their lesser hotel are bigger and more up to date.