[See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Mercure San Sebastian Monte Igueldo Family-friendly hotel with 2 restaurants and bars ![Seasonal outdoor pool](https://images.trvl-media.com/lodging/21000000/20030000/20020600/20020562/34eaa5c6.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/21000000/20030000/20020600/20020562/7d19f65d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/21000000/20030000/20020600/20020562/7e4f6579.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Aerial view](https://images.trvl-media.com/lodging/21000000/20030000/20020600/20020562/a10ad346.jpg?impolicy=resizecrop&rw=297&ra=fit) ![2 bars/lounges](https://images.trvl-media.com/lodging/21000000/20030000/20020600/20020562/f63500f6.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Mercure San Sebastian Monte Igueldo is near Ondarreta Beach and Miramar Palace. Families love the warm hospitality and sun-drenched terrace. Travelers can enjoy Basque flavors at two on-site restaurants or relax by the seasonal outdoor pool. 8.4 Very good ## Popular amenities - - Pool - Bar - Parking available - Gym - Room service ## Room options ### Check availability for these dates Tonight [Oct. 6 - Oct. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-10-06&endDate=2025-10-07&selected=20020562&PinnedHotelID=20020562&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-06&endDate=2025-10-07&selected=20020562&PinnedHotelID=20020562&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 7 - Oct. 8](https://www.expedia.ca/Hotel-Search?startDate=2025-10-07&endDate=2025-10-08&selected=20020562&PinnedHotelID=20020562&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-07&endDate=2025-10-08&selected=20020562&PinnedHotelID=20020562&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 10 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=20020562&PinnedHotelID=20020562&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=20020562&PinnedHotelID=20020562&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=20020562&PinnedHotelID=20020562&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=20020562&PinnedHotelID=20020562&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 6 of 6 rooms ![Privilege, Room, Balcony](https://images.trvl-media.com/lodging/21000000/20030000/20020600/20020562/ba3a2a56.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Privilege, Room, Balcony 8.0 Very good 21 reviews ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds LCD TV Blackout drapes/curtains Eco-friendly toiletries - 215 sq ft - Sleeps 2 - 2 Large Twin Beds OR 1 Queen Bed ![Privilege, Premium Room, Sea View](https://images.trvl-media.com/lodging/21000000/20030000/20020600/20020562/11e3e7d1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Privilege, Premium Room, Sea View 8.4 Very good 5 reviews ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds LCD TV Blackout drapes/curtains Eco-friendly toiletries - 215 sq ft - Sleeps 2 - 2 Large Twin Beds OR 1 Queen Bed ![Minibar, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/21000000/20030000/20020600/20020562/6170d512.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 Twin Bed (Single Room, 1 Twin Bed) ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds LCD TV Blackout drapes/curtains Eco-friendly toiletries Hair dryer - 215 sq ft - Sleeps 1 - 1 Twin Bed ![Minibar, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/21000000/20030000/20020600/20020562/f6daf96f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, Mountain View 9.4 Exceptional 3 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds LCD TV Blackout drapes/curtains Eco-friendly toiletries Hair dryer - 215 sq ft - Sleeps 2 - 2 Twin Beds OR 1 Double Bed ![Minibar, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/21000000/20030000/20020600/20020562/878196b6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Twin Beds, Sea View 8.4 Very good 9 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds LCD TV Blackout drapes/curtains Eco-friendly toiletries Hair dryer - 215 sq ft - Sea view - Sleeps 2 - 2 Twin Beds ![Standard Triple Room, Multiple Beds, Mountain View](https://images.trvl-media.com/lodging/21000000/20030000/20020600/20020562/fdf65c81.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Triple Room, Multiple Beds, Mountain View 8.0 Very good 1 review ### Highlights Soundproofed Air conditioning Connecting rooms available LCD TV Blackout drapes/curtains Private bathroom Hair dryer Eco-friendly toiletries - 215 sq ft - Sleeps 3 - 2 Twin Beds and 1 Large Twin Sofa Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FSan-Sebastian-Hotels-Mercure-San-Sebastian-Monte-Igueldo.h20020562.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FSan-Sebastian-Hotels-Mercure-San-Sebastian-Monte-Igueldo.h20020562.Hotel-Information) ## About the area Located near the beach, Mercure San Sebastian Monte Igueldo is in Antiguo, a neighborhood in San Sebastián. The area's natural beauty can be seen at Bay of Biscay and Ondarreta Beach, while Monte Igueldo and Donostia-San Sebastian Aquarium are popular area attractions. Looking to enjoy an event or a game while in town? See what's going on at Reale Arena. [Visit our San Sebastián travel guide](https://www.expedia.ca/San-Sebastian.dx6084360) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C43.32153%2C-2.00916&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=tyOgsu8peCVvZ6gW8EtPEkCsC_4=) Paseo del Faro 134, San Sebastián, 20008 ### What's nearby - Monte Igueldo - 3 min walk - 0.3 km - Concha Promenade - 2 min drive - 1.8 km - Miramar Palace - 2 min drive - 1.8 km - Reale Arena - 6 min drive - 4.6 km - Donostia-San Sebastian Aquarium - 14 min drive - 4.2 km ### Getting around - San Sebastian Amara Station - 14 min drive - San Sebastian (EAS) - 31 min drive ### Restaurants - ‪La Mila - ‬4 min drive - ‪Bar Campus - ‬5 min drive - ‪Syra Coffee - ‬4 min drive - ‪Doner Kebab - ‬4 min drive - ‪Ñam - ‬5 min drive ## About this property ### Mercure San Sebastian Monte Igueldo Upscale eco-certified hotel near Monte Igueldo Located close to Ondarreta Beach and Miramar Palace, Mercure San Sebastian Monte Igueldo provides a terrace, a playground, and a library. Be sure to enjoy lunch, dinner, and Basque cuisine at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and 2 bars. You'll also enjoy perks such as: - A seasonal outdoor pool and a children's pool - Free self parking - Buffet breakfast (surcharge), bike rentals, and babysitting (surcharge) - Luggage storage, multilingual staff, and free newspapers - Guest reviews say great things about the helpful staff Room features All 123 rooms offer comforts such as air conditioning, in addition to thoughtful touches like free WiFi and safes. Other conveniences in all rooms include: - LED light bulbs and eco-friendly cleaning products - Bathrooms with eco-friendly toiletries and hair dryers - 32-inch LCD TVs with satellite channels - Wardrobes/closets, daily housekeeping, and desks ### Awards and affiliations Eco-Certified Property This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy. ## Similar properties ![Reception](https://images.trvl-media.com/lodging/101000000/100380000/100371000/100370956/33312d3c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Social Hub San Sebastián Amara - Pool - Free WiFi - Restaurant - Air conditioning 9.4 Exceptional 294 reviews CA $76 CA $83 total includes taxes & fees Nov 5 - Nov 6 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-05&endDate=2025-11-06&selected=100370956&PinnedHotelID=100370956&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch and dinner served](https://images.trvl-media.com/lodging/1000000/20000/10800/10765/8e465550.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Barceló Costa Vasca Antiguo - 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Pet-friendly - Free WiFi - Restaurant - Air conditioning 9.2 Wonderful 1,000 reviews CA $122 CA $134 total includes taxes & fees Nov 2 - Nov 3 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=523271&PinnedHotelID=523271&HadPinnedHotel=true®ionId=-1&adults=2) ![Bar (on property)](https://images.trvl-media.com/lodging/46000000/45120000/45118100/45118036/606540f6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Zenit Convento San Martín San Sebastián Centro - Pool - Free WiFi - Restaurant - Air conditioning 9.4 Exceptional 574 reviews CA $137 CA $151 total includes taxes & fees Nov 3 - Nov 4 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=45118036&PinnedHotelID=45118036&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free self parking on site - RV/bus/truck parking (surcharge) on site - Wheelchair-accessible parking and van parking available ### Food and drink - Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 24 per person - 2 bars/lounges - 2 restaurants - Snack bar/deli ### Restaurants on site - El Faro - El Torreon ### Things to do - Bicycle rentals - Children's pool - Gym - Library - Playground - Seasonal outdoor pool ### Family friendly - Babysitting (surcharge) - Children's pool - Laundry facilities - Playground - Seasonal outdoor pool - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Free newspapers in lobby - Gift shop/newsstand - Laundry facilities - Luggage storage - Safe at front desk - Water dispenser ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - Meeting rooms ### Outdoors - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Wheelchair accessible (may have limitations) - Wheelchair-accessible business center - Wheelchair-accessible parking - Wheelchair-accessible path to elevator - Wheelchair-accessible pool - Wheelchair-accessible public washroom - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant - Wheelchair-accessible van parking ### More - At least 80% lighting from LEDs - Banquet hall - Biodegradable coffee stirrers available - Biodegradable drinking straws available - Double-glazed windows - Local culture and ecosystem education - No plastic coffee stirrers - No plastic drinking straws - No plastic soft drink bottles - No plastic water bottles - Reusable cups - Reusable tableware - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Hair dryer - Private bathroom - Towels provided ### Entertainment - 32-inch LCD TV with satellite channels - Pay movies ### Food and drink - Limited room service - Minibar ### More - Air conditioning - Bulk dispensers for toiletries - Cleaning products are eco-friendly - Connecting rooms available - Desk - Eco-friendly toiletries - Iron/ironing board - LED lighting - Phone - Safe - Soundproofed rooms - Water-efficient showers ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: anytime Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome ### Property payment types ## Important information ### Optional extras - Fee for buffet breakfast: approximately EUR 24 per person The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) ### We should mention Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation The seasonal pool will be open from July to September Pool access available from 10 AM to 9 PM Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation ### Property is also known as Mercure San Sebastian Monte Igueldo Hotel Mercure Monte Igueldo Hotel Mercure Monte Igueldo Mercure San Sebastian Monte Igueldo Hotel Mercure San Sebastian Monte Igueldo San Sebastián Mercure San Sebastian Monte Igueldo Hotel San Sebastián ## Frequently asked questions ### Does Mercure San Sebastian Monte Igueldo have a pool? > Yes, this property has a seasonal outdoor pool and a children's pool. Pool access is from 10 AM–9 PM. ### How much does it cost to stay at Mercure San Sebastian Monte Igueldo? > As of Oct 6, 2025, prices found for a 1-night stay for 2 adults at Mercure San Sebastian Monte Igueldo on Nov 5, 2025 start from CA $163.83, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/San-Sebastian-Hotels-Mercure-San-Sebastian-Monte-Igueldo.h20020562.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Mercure San Sebastian Monte Igueldo pet-friendly? > No, only service animals are welcome at the property. ### How much is parking at Mercure San Sebastian Monte Igueldo? > Self parking is free at this property. ### What time is check-in at Mercure San Sebastian Monte Igueldo? > Check-in start time: 3:00 PM; Check-in end time: anytime. ### What time is check-out at Mercure San Sebastian Monte Igueldo? > Check-out is at noon. ### Where is Mercure San Sebastian Monte Igueldo located? > This family-friendly San Sebastián hotel is located near the beach, within a 15-minute walk of Monte Igueldo and Bay of Biscay. Ondarreta Beach and Concha Promenade are also within 2 mi (3 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Mercure San Sebastian Monte Igueldo Reviews 8.4 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 285 8 - Good 145 6 - Okay 72 4 - Poor 34 2 - Terrible 14 ### 8.8/10 Cleanliness ### 8.0/10 Staff & service ### 8.2/10 Amenities ### 8.4/10 Property conditions & facilities ### 8.4/10 Eco-friendliness ### 10/10 Excellent #### Nadya Sep 27, 2025 Liked: Amenities Beautiful views great location Amazing breakfast ##### Nadya Stayed 2 nights in Sep 2025 ### 6/10 Okay #### Parnaz Sep 2, 2025 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities View amazing if you get the room with balcony ##### Parnaz Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Shakila Sep 30, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities If you are from the USA and visiting San Sebastian, this hotel is the best, offering a 360-degree view of the ocean. Easy access to the beach and town of San Sebastian. The view is out of this world. Shakila, Virginia, USA ![Pano view from the balcony ](https://a.travel-assets.com/ugc/hotel-reviews/20870da5-cb29-4048-ade7-dc7acaf78966-1759276221263.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![This picture is also taking from our room](https://a.travel-assets.com/ugc/hotel-reviews/c51dec26-f356-419d-aa21-39486f0253b3-1759276231771.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Shakila Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### John Aug 28, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A beautiful area ![](https://a.travel-assets.com/ugc/hotel-reviews/6820df24-6d10-4c64-aa75-e5ba5a491fb5-1756352527675.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### John Stayed 8 nights in Aug 2025 ### 10/10 Excellent #### Ava Sep 24, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing view – totally worth it! The room was a bit dusty on arrival, but otherwise clean and comfortable. Room facilities were excellent and well-maintained. Breakfast was nice, though the hot food and dinner options felt a bit limited, especially for international guests. Overall, a great stay with stunning scenery! ##### Ava Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Arantxa Aug 8, 2025 Liked: Cleanliness, amenities We loved the quietness at the pool all afternoon-evening, the views, the weather, ... ##### Arantxa Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Christina Sep 15, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Outstanding view of the bay from Monte Igueldo. You can easily take the funicular to the lower city and walk the promenade or take a bus right to the old town. We usually walked in and bussed back. ##### Christina Stayed 3 nights in Sep 2025 ### 8/10 Good #### R Jun 28, 2025 Liked: Cleanliness, staff & service Amazing views, brilliant staff, great feel ##### R Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Patrice Jul 7, 2025 Liked: Cleanliness, amenities Amazing views of San Sebastián! Great pool and rooms very clean! ##### Patrice Stayed 2 nights in Jul 2025 ### 8/10 Good #### Rupert Oct 3, 2025 Liked: Cleanliness, amenities, property conditions & facilities Beautiful hotel in prime view location with very nicely decorated rooms. Due to good weather they kept the pool open during our stay. Phenomenal views and quality loungers on the roof deck. A few of the staff were a bit brusque and we waited a long time for service at the bar when we first arrived. Room soundproofing left something to be desired. Opportunity to enable making a cup of tea in room not just pod coffee. Breakfast buffet steep at EUR 24pp ![](https://a.travel-assets.com/ugc/hotel-reviews/ce3c257f-d6c2-48ce-9863-0d6b718fb270-1759510861928.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/aca34794-44f7-496b-b5ee-f317a3563b70-1759510862860.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/f013427e-bd79-47a1-aa07-257637297b21-1759510858120.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/ac0698c7-30e1-4412-a4c8-32f77e025ad5-1759510862735.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Rupert Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### JEFERSON Apr 4, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Exelente hotel ##### JEFERSON Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Porfirio May 14, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place location location, get there early for parking though since theme park shares parking with hotel, great white cloth dining, very clean and modern. ##### Porfirio Stayed 1 night in May 2025 ### 10/10 Excellent #### Rob Jul 8, 2025 Liked: Cleanliness, amenities, property conditions & facilities Brilliantly unique property. ##### Rob Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Alessandro Jul 13, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Perfect ##### Alessandro Stayed 6 nights in Jul 2025 ### 6/10 Okay #### Stanka Jun 22, 2025 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service The hotel is nice and in very nice area, beautiful views!!! Unfortunately it was pouring rain when we arrived and we were not admited to the restaurant for diner but sent to the bar to snack and pay fortune compare to the old city restaurants. Was not very happy with the stay ##### Stanka Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Luz Jul 12, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Shower drain was clogged ##### Luz Stayed 1 night in Jul 2025 ### 4/10 Poor #### Harriet Sep 28, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities I was really disappointed with the quality and cleanliness of the room. White towels and bed sheets were marked and I had ask for the sheets to be changed bc there was brown staining all around the edge. I had to ask twice and it was only done after I showed the receptionist in person. The room and bathroom were very tired and need significant updating with marks all over the walls. The bathroom hadn’t been cleaned properly either as there were waxy make up marks in and around the sink which I tried to clean myself with some hand sanitizer. The pool area and and bar area were lovely and the views from the hotel were stunning. Sadly, neither of these made up for a dirty and tired room. Overall I expected better from a Mercure hotel. ##### Harriet Stayed 4 nights in Sep 2025 ### 10/10 Excellent #### Markus May 14, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Perfect accommodation, great view of the bay, very good restaurant. We would love to come back. ##### Markus Stayed 1 night in May 2024 ### 10/10 Excellent #### Richard Oct 13, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We love how the hotel sit up high providing great view to the city below. The room and amenities were great. Staff were eager to assist. ##### Richard Stayed 1 night in Oct 2024 ### 10/10 Excellent #### NANCY Jun 30, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great stay with views Great ##### NANCY Stayed 3 nights in Jun 2024 ### 10/10 Excellent #### Patrice Jul 6, 2023 Liked: Cleanliness, staff & service, property conditions & facilities The most amazing location, very clean, and very helpful staff! We can’t wait to go back! ##### Patrice Stayed 2 nights in Jul 2023 ### 6/10 Okay #### Yukari Jul 1, 2025 Liked: Cleanliness Disliked: Amenities, property conditions & facilities The English skills of the staff were quite low, it wasn't easy to communicate with them. My room didn't have any tissue. Some machines in the gym were left broken. All of the above is unacceptable for this class of hotel. ##### Yukari Stayed 3 nights in Jun 2025 ### 6/10 Okay #### Sarah May 10, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Disliked: Amenities I was VERY VERY disappointed on arriving at the Hotel to discover that the swimming pool was not in use. I only booked this hotel because it HAD a swimming pool. I would NOT have booked this hotel if I had known the pool was not in use. What have you got to say? I hope for some compensation. ##### Sarah Stayed 2 nights in May 2025 ### 10/10 Excellent #### Agata Mar 2, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great stay Very beautiful hotel.Pleasure to stay. I think if Swimming pool will be available over winter that will make Awsome stay ##### Agata Stayed 2 nights in Feb 2023 ### 6/10 Okay #### Bruce May 26, 2025 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service #### Amazing views with issues Air conditioning does not operate until June. It’s 80\*f in room. No fan possible. They advertise pool- it’s closed “until summer”. False advertising, there is no mention pool and air conditioning not available for our stay. Restaurant average, served wrong dishes. Hotel has amazing views!!!! ##### Bruce Stayed 2 nights in May 2025