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Reviews of Best Western Plus Grosvenor Airport Hotel

3 out of 5
Best Western Plus Grosvenor Airport Hotel
380 S Airport Boulevard, South San Francisco, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 579 out of 1232 reviews" "
Rating 8 - Good. 382 out of 1232 reviews" "
Rating 6 - Okay. 150 out of 1232 reviews" "
Rating 4 - Poor. 66 out of 1232 reviews" "
Rating 2 - Terrible. 55 out of 1232 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Close to sfo and highway. Nice staff. Fairly updated rooms. A bit of street noise. Not much walkable near. Okay included breakfast.
Stayed 1 night in May 2024

8/10 Good

Robert, San Jose

Travelled with group
Liked: Amenities, property conditions & facilities
Clean. Big room.
Stayed 1 night in May 2024

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport and a nice breakfast selection
Stayed 1 night in May 2024

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was very good. Convenient shuttle service.
Stayed 1 night in May 2024

10/10 Excellent

Edgar

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed their staff, very quick check in and check out process, and were helpful with recommendations of attractions. Parking can be an issue, especially when coming back late since there is limited parking. Breakfast was good, rooms were great! Second time staying here and will for sure come back here again.
Stayed 2 nights in May 2024
Response from David on May 20, 2024
Thank you for your comments.

4/10 Poor

chandra

Disliked: Cleanliness, staff & service
Convenient . But not a good choice ..
Stayed 1 night in May 2024
Response from David on May 20, 2024
Thank you for your feedback

8/10 Good

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was nice and attentive of the guest.
Stayed 2 nights in May 2024
Response from David on May 20, 2024
Thank you for your comments

4/10 Poor

Laura Veronica

Disliked: Staff & service
is terrible the front desk service
Stayed 1 night in May 2024
Response from David on May 20, 2024
Thank you for your feedback. Very surprised to hear about the terrible front desk service. We actually consistently receive very positive comments regarding our front desk staff. They have been with us for many years, and they pride themselves on customer service.

10/10 Excellent

Miaohua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff went way beyond normal practice to help their guests. Amazingly thoughtful.
Stayed 1 night in May 2024
Response from David on May 20, 2024
Thank you for your nice comments. Happy to hear.

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from David on May 20, 2024
Thank you for your feedback

8/10 Good

kim

Travelled with family
Liked: Cleanliness, staff & service, amenities
This is a perfect location for staying by the airport. The place is clean and well maintained and the staff are lovely. We chose this hotel for the few breakfast , airport shuttle and proximity it the airport for our morning flight.. My one BIG COMPLAINT (for the 3 ) is the joint doors which allow for the transfer of sound from other rooms. You can hear every word , phone conversation and tv blaring at 4am.. so if you stay here make sure you get a room with no adjoining room door.
Stayed 1 night in May 2024
Response from David on May 20, 2024
Thank you for your comments. Sorry about hte noisy neighbors.

4/10 Poor

Chaohong

Disliked: Cleanliness
Stayed 1 night in May 2024
Response from David on May 20, 2024
Thank you for your feedback

8/10 Good

Joseph

Travelled with family and small children, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The hotel was nice with great staff but they clearly don’t clean as well as they should. The hand soap was already opened and used , the shower floor was very dirty and it felt as if I was walking on crumbs so clearly the carpet was not vacuumed.
Stayed 1 night in May 2024
Response from David on May 20, 2024
Thank you for your feedback. Will look into housekeeping issues and address.

2/10 Terrible

Shailendra

Business traveller
Disliked: Cleanliness, staff & service
very unhelpful
Stayed 1 night in May 2024
Response from David on May 14, 2024
Thank you for your feedback. Sorry to hear we are very unhelpful. However, you did not stay with us, as you cancelled your reservation, because of your flight cancellation.

2/10 Terrible

JESSICA

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
When I first arrived to my room, it wasn’t clean. The beds weren’t made so I called downstairs and they upgraded me for free for to a suite so I was excited about that. It was just me and my daughter for the weekend when we arrived to our suite, we noticed that the curtains were ripped, but we didn’t care so much about it. We really cared about that. It seemed dirty still so we got some wipes sanitized it and yes sure enough we were right anyways we weren’t gonna be in the room much so we just let it go we left and when we came back, we were fixing to pull out Sofa bed and when we realize that it was very disgusting, it looked like there was a murder scene on the mattress someone peed on it and never cleaned it. It was super disgusting and gross. I called downstairs and they said that at the moment there was no rooms they could give us so me and my daughter just squeezed ourselfes into the bed , but the whole time we were grossed out and I let them know they took $30 off my bill which I don’t think was even enough. I will never stay here again. The room smell, musty and the linen is dirty. If you do stay here and bring your own linen n pillows.
Stayed 1 night in May 2024
Response from David on May 14, 2024
Thank you for your feedback. Sorry for your concerns. We actually have protectors on all beds. This protects the mattresses from stains and spills. If so, we can just replace the protector. It looks like the protector was removed from the previous guest. As they also damaged the sheer curtains. The stain on the mattress was from coffee and will be rectified.

8/10 Good

Rae

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is older, but with some upgrades. It is clean and quiet. Convenient to the airport.
Stayed 3 nights in May 2024
Response from David on May 14, 2024
Thank you for your feedback

6/10 Okay

Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This hotel is decent. Staff was nice. Parking is good and very cheap ($10) per day and we left our car for a week. Bed was absolutely terrible. Couldn't sleep hardly at all. The bed a rock hard. Breakfast sucked. PROS-- So overall clean, nice staff and cheap airport parking...CONS---- terrible beds and crappy breakfast
Stayed 1 night in May 2024
Response from David on May 14, 2024
Thank you for your feedback. I'm sorry you felt the bed was absolutely terrible. Sorry to hear the breakfast was crappy. However, we provide a large complimentary buffet breakfast. with items that include, eggs, breakfast meat, potatoes, waffles, oatmeal, cereal, breads, muffins, yogurt, fruits, juices, coffee, and teas.

10/10 Excellent

Boung

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in May 2024
Response from David on May 14, 2024
Thank you for your feedback

6/10 Okay

Ellen

Business traveller
Liked: Cleanliness, property conditions & facilities
Parking can be a problem. There is no actual restaurant. Breakfast eggs are not made from eggs, but from a mysterious prepackaged liquid, kind of unappetizing. Staff could be more personable. Not the worst hotel.
Stayed 4 nights in Apr 2024
Response from David on May 14, 2024
Thank you for your feedback

6/10 Okay

Marissa, san clemente

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The sink was clogged and I needed to find something to manually pry the drain open after each use (hand washing, rinsing items, wetting and rinsing tooth brush) Room was non smoking but smelled like smoke air conditioning did not work. Fan only but wouldn’t stay on. It was warm. Alarm clock went off at 6 am and I couldn’t figure out how to turn it off Breakfast menu next to dining area said there were items that were not out Stains in shower, towels and on carpet There was a bar of soap still on the soap dispenser in the shower (not from me) Only silver lining is ALL staff members were polite, helpful and kind. Everyone from cooks,housekeepers, maintenance, front desk. No complaints on staff but will definitely not stay here again. Not sure how the rating is so high.
Stayed 1 night in May 2024
Response from David on May 20, 2024
Thank you for your comments. Sorry you did not enjoy your stay

6/10 Okay

Sunil

Rooms not that great for rates charged, will not come back here or recommend.
Stayed 1 night in May 2024
Response from David on May 14, 2024
Thank you for your feedback

10/10 Excellent

Vinay, San Ramon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 6 nights in Apr 2024
Response from David on May 14, 2024
Thank you

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a comfortable and safe stay
Stayed 1 night in Apr 2024
Response from David on May 14, 2024
Thank you

10/10 Excellent

Sheryl

Stayed 1 night in May 2024

10/10 Excellent

Kim

Stayed 2 nights in Apr 2024

8/10 Good

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a good place good value for the money
Stayed 1 night in Apr 2024
Response from David on May 3, 2024
Thank you for your feedback

10/10 Excellent

Allan, Twain Harte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good.
Stayed 1 night in Apr 2024
Response from David on May 3, 2024
Thank you for your comments

10/10 Excellent

Jiao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from David on May 3, 2024
Thank you for your feedback

6/10 Okay

Sabryna

Travelled with partner
Liked: Staff & service
Close to the airport and reasonably priced, but the room was tiny and furniture had stains on it. They allowed me to park my car there for a fee after my flight, which was convenient and cheaper than long term airport parking, but the staff seemed like they struggled with customer needs after waiting 20 minutes behind other customers...
Stayed 1 night in Apr 2024
Response from David on May 3, 2024
Thank you for your feedback

8/10 Good

Sri

Stayed 1 night in Dec 2023
Response from David on May 14, 2024
Thank you

10/10 Excellent

Diane, Halifax

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast. Shuttle to airport important for me but customers should be advised it doesn't run from 11am till 5pm.
Stayed 2 nights in Apr 2024
Response from David on May 3, 2024
Thank you for your comments

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
No issues, good free internet
Stayed 1 night in Apr 2024
Response from David on May 3, 2024
Thank you

2/10 Terrible

Manpreet

Stayed 2 nights in Apr 2024
Response from David on May 14, 2024
Thank you

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, very accommodating.
Stayed 1 night in Apr 2024
Response from David on May 3, 2024
Thank you for your comments

8/10 Good

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All went well, and I was given a quiet room, just what I needed. I liked being easily able to turn off/on the heating/AC. Breakfast is minimal as there are only minimal staff, keeping costs low - a better breakfast can be had for cost at the airport which I think I'll do next time. Thank you for a decent place to stay.
Stayed 1 night in Apr 2024
Response from David on May 3, 2024
Thank you for your comments

10/10 Excellent

Leslie, Rancho Mirage

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been staying here for over 20 years..when we park and flew out; or just for an overnight between hawaii and mainland flights. They make things so much easier!
Stayed 1 night in Apr 2024
Response from David on May 3, 2024
Thank you for your comments. Happy to hear you have been utilizing our park and fly package.

10/10 Excellent

Russel

Stayed 1 night in Mar 2024
Response from David on May 3, 2024
Thank you for your feedback

6/10 Okay

Titilola

Liked: Staff & service
The breakfast was good. The queen room assigned to me is aweful. The bathroom sink/faucet is very small. When you open the tap, water spills all over the top. I had to use towel to hold the water from spilling all over my toiletries. The sink is not flowing properly, shower head is very small. The whole bathroom is uncomfortable.
Stayed 2 nights in Mar 2024
Response from David on May 3, 2024
Thank you

10/10 Excellent

Diana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I had to stay close to San Francisco Airport for 2 guest leaving at diferente times. This was a great option, distance to Airport short, included breakfast and shuttle to airport. It can use updates but it's well kept. Parking was full but found a spot.
Stayed 1 night in Mar 2024
Response from David on May 3, 2024
Thank you

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good
Stayed 1 night in Mar 2024
Response from David on Mar 27, 2024
Thank you for your feedback

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the beautiful Waterfall feature in the lobby! I have an expensive car and I felt safe to park it there - The 4th floor where I stayed was quiet and the room was nice.
Stayed 1 night in Mar 2024
Response from David on Mar 27, 2024
Thank you for your nice comments. Happy to hear you enjoyed your stay.

8/10 Good

Quentin

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from David on Mar 27, 2024
Thank you for your feedback

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from David on May 3, 2024
Thank you

10/10 Excellent

AW

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here night of 3/13 and we had a great experience the hotel let us borrow 2 cribs for our twin ten month olds and they had clean sheets for them. Breakfast was not bad & they had bbq in the afternoon a bit after we checked in. Their kitchen is being renovated they did mention that if it was open definitely would be better. Me and my partner are planning on staying here again.!
Stayed 1 night in Mar 2024
Response from David on Mar 27, 2024
Thank you for your nice comments. Happy to hear you enjoyed stay.

4/10 Poor

Ellen

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I was very disappointed with this hotel. It is very outdated and unfortunately the word dumpy comes to mind. The room was clean but the old carpeting and furniture did not impress. I wish they would provide at least one complementary bottle of water. I had to spend $2.50 on a water from a vending machine. On a positive note, the staff were very kind.
Stayed 1 night in Mar 2024
Response from David on Mar 16, 2024
Thank you for your comments. Sorry you felt the hotel was dumpy. We do have bottled water for our elite rewards members. However, if any guest asks for a bottle of water, they will receive.

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice, neat clean hotel with friendly staff. Great breakfast and very reasonable price. Our only disappointment was that the airport shuttle wasn't operating during the hours we needed to get to the airport.
Stayed 2 nights in Mar 2024
Response from David on Mar 16, 2024
Thank you for your comments.

10/10 Excellent

Francine

There were a few car window break- ins very recently.
Stayed 1 night in Mar 2024
Response from David on Mar 11, 2024
Thank you for your feedback. Yes, unfortunately, some hotels had been hit with car break-ins.

4/10 Poor

Darryl

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Breakfast was awful - cold (like frozen) eggs. Coffee machine didn’t work. Yogurt machine was empty. Won’t stay there again.
Stayed 2 nights in Mar 2024
Response from David on Mar 11, 2024
Thank you for your feedback. Sorry you won't stay here again. Surprised to hear the breakfast was awful. We actually have one of the larger complimentary Buffet breakfasts in the area. Little confused that the eggs are like frozen. They are prepared fresh every morning and then placed in the warmer. The coffee machine works fine, and the yogurt machine was empty, because some days we have the individual yogurts.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Flight cancelled so I stayed here. Very nice and quiet
Stayed 1 night in Mar 2024
Response from David on Mar 7, 2024
Thank you for your feedback

10/10 Excellent

Johnny

Stayed 3 nights in Feb 2024
Response from David on Mar 27, 2024
Thank you for your feedback