All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Thank you, Francis Joseph, we are happy you enjoyed your stay and appreciate your fine review.
2/10 Terrible
Jesus
Travelled with family
May 24, 2024
Disliked: Staff & service
The staff is very incompetent and the rooms were not ready at 5:00pm to check in.
Jesus
Stayed 1 night in May 2024
Response from Barry on May 24, 2024
Greetings Jesus, Thank you for staying with us and taking a moment to share your feedback. We are truly sorry to your room was not ready and that you were pleased with our staff. If there is anything we can do to make it better, please contact the Sawyer team directly. Again thanks,
10/10 Excellent
Cristina
Travelled with family, Travelled with family and small children, Travelled with partner
Hi Deborah, Thank you for choosing to stay with us. We are disappointed your experience was not positive and do apologize. If you would like to share more with us, please contact the hotel directly and we will make every effort to make it right.
Had a great stay at the Kimpton. We were able to check in a little early and they accommodated a generous late check out as well. Social hour with wine and chips & dip at 5pm was a lovely way to get people into the lobby talking and socializing. The restaurant attached was very tasty with good service. Bummer that only parking available was a paid garage downstairs, but at $28 overnight it wasn’t too bad. Would stay again.
Marisa
Stayed 1 night in May 2024
Response from Barry on May 10, 2024
Hi Marisa - We are thrilled you enjoyed your and look forward to seeing you return.
While checking in we were offered a glass of rose , which was much needed after our flight. The hotel creek was very kind and friendly. The rooms are nice and clean. The beds were very comfortable. We would definitely stay here again.
Tiffany
Stayed 1 night in May 2024
Response from Barry on May 10, 2024
Awesome Tiffany - Thanks for staying at the Kimpton Sawyer and we look forward to serving you again!
Amazing hotel and amenities around the stadium. Too many homeless on the streets though. Feels unsafe.
David
Stayed 1 night in May 2024
Response from Barry on May 6, 2024
Hi David,Thanks for sharing. We are thrilled to hear you found our hotel amazing and will review these concerns with our Sacramento City Officials.
4/10 Poor
Julia
May 5, 2024
Julia
Stayed 1 night in May 2024
Response from Barry on May 25, 2024
Hi Julia, We appreciate you choosing to stay with us and your feedback. We do apologize your experience was not as we desire. Please contact the hotel directly and we will make every effort to make it right. Thank you,
The hotel is great. The area around the hotel is pretty rough. A huge fight between teens broke out which put a damper on a weekend staycation but besides that I would definitely come again. Security could definitely be upgraded
Brandon
Stayed 1 night in Apr 2024
Response from Barry on May 7, 2024
Hello Brandon, Our apologies for the delayed response and thank you for staying with us and this review. Although we are pleased you found our hotel great, we are disappointed to learn about your staycation was impacted by the activity outside. We appreciate knowing you will be returning, and we look forward to seeing you soon.
4/10 Poor
Chris
Apr 24, 2024
Chris
Stayed 1 night in Apr 2024
Response from Barry on May 14, 2024
Greetings Chris,Thank you for staying with us and taking a moment to leave us a review. We disappointed to learn your time with us was not we hope and if there is something we can do to make it better - please contact the hotel directly.
We came for a concert at Golden 1 Center. I was concerned about safety and wanted to be close to the arena. The hotel is so close that you don’t even have to walk on a street. It is extremely safe. I will be booking this hotel in the future. Staff was great. Room was clean. View from balcony was excellent.
Jennifer
Stayed 1 night in Apr 2024
Response from Barry on May 7, 2024
Hi Jennifer,Thanks for staying and this wonderful review - we look forward to hosting you again.
Fantastic, thanks Isabel - we are happy you enjoyed your time at the Kimpton Sawyer.
6/10 Okay
Haley
Apr 6, 2024
Haley
Stayed 1 night in Apr 2024
Response from Barry on May 6, 2024
Hi Haley,Although it sounds like we did not meet all expectations, we thank you for sharing and staying with us. Please contact us directly if you have additional feedback we can use to improve.
10/10 Excellent
Sarah, Allston
Apr 6, 2024
Sarah
Stayed 1 night in Apr 2024
Response from Barry on May 6, 2024
Thanks Sarah - We are pleased you liked your time with us at the Kimpton Sawyer and look forward to seeing you again.
Great to hear Lilia - we glad you found our location convenient and look forward to your return.
2/10 Terrible
John
Apr 2, 2024
John
Stayed 1 night in Mar 2024
Response from Barry on May 6, 2024
Hi John,My apologies for the delayed response. We are disappointed to learn we missed the mark. Please contact us directly if you have more information to share to improve our guest experience.
Beautiful property right across from Golden 1. It is a little difficult to find the entrance to the property and parking is a pain - only valet available through the hotel. There is a parking garage attached but we were unable to use it because there was a Kings game the night we arrived and it was closed to court side ticket holders only. Plenty of great places to eat and drink nearby, and the hotel has a free cocktail hour in their lobby daily.
Kamila
Stayed 1 night in Mar 2024
Response from Barry on May 7, 2024
Hi Kamila,Thanks for staying and your feedback. We are pleased your overall experience was well received and we are working to improve our valet. Again, thanks and we look forward to seeing you at cocktail hour in the lobby.
Hi Carl - Thanks for the 5 out 5 review. We hope to see you again at the Kimpton Sawyer.
2/10 Terrible
Fernando
Mar 30, 2024
Disliked: Cleanliness, staff & service
AC / heater didnt work
Fernando
Stayed 1 night in Mar 2024
Response from Barry on May 7, 2024
Hi Fernando,Our apology for the heater no working and we appreciate you for bringing it to our attention. We hope on your next visit we can show this not our practice. Thank you for staying with us.
The room was incredible dusty all over. Check in took over 20 minutes from the time we got in line and there was only 1 person waiting to check in before me. Doesn't seem to be worth the premium price they are charging for the service you get in return.
Trevor
Stayed 1 night in Mar 2024
Response from Barry on May 7, 2024
Hi Trevor,Thanks for staying and this review. I apologize we did not meet standard expectations with your room cleanliness and the delay at check in. Please reach out to us if there is anything we can do on a future stay.