Exterior

Reviews of Best Western Sandman Hotel

2.5 out of 5
Best Western Sandman Hotel
236 Jibboom Street, Sacramento, CA

Reviews

7.2

Good

Rating 10 - Excellent. 260 out of 1002 reviews" "
Rating 8 - Good. 340 out of 1002 reviews" "
Rating 6 - Okay. 199 out of 1002 reviews" "
Rating 4 - Poor. 114 out of 1002 reviews" "
Rating 2 - Terrible. 89 out of 1002 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Laura

Travelled with family
Disliked: Property conditions & facilities
There was only one person at the desk and there was a person with an issue which made the wait to check in a little longer than expected. There was no shower curtain in the bathroom and because there was only one person at the desk, we had to go back to the office to get a new curtain and put it up ourselves. Best Western, do better.
Stayed 1 night in May 2024
Response from Manager on May 26, 2024
Hello Laura,I'm sorry to hear about the inconvenience you faced during your stay. Your feedback will be shared with the team for improvements. We apologize for any delays you experienced and appreciate your understanding in resolving the issue independently. Our team strives to offer efficient service, and we regret not meeting your expectations on this occasion.

10/10 Excellent

JEROME

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast alone was worth staying. Also clean and all employees pleasant
Stayed 3 nights in May 2024
Response from Manager on May 22, 2024
Hello JEROME,We appreciate your kind words about our breakfast and staff. It's great to hear that you enjoyed our clean facilities and our friendly team during your stay. We hope to welcome you back again soon for another wonderful experience.

8/10 Good

Philip

Business traveller
Liked: Cleanliness, staff & service, amenities
What I liked was that the rooms were clean but also had a few rough patches in them. I was staying for an evening, so nothing too bad. The staff was really friendly, and they had breakfast in the morning. It's one of the better places on Jibboom Street.
Stayed 1 night in May 2024
Response from Manager on May 17, 2024
Hello Philip,We appreciate your feedback on our clean rooms and friendly staff. Your comments on the room conditions have been noted for further improvement. It's great to hear you enjoyed our breakfast offerings and found our location favorable. Thank you for choosing to stay with us - we hope to welcome you back in the future.

4/10 Poor

Kelly

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
I’ve booked many hotels for concerts before, and this was by far the worst experience to date. The woman at the counter had no idea what she was doing, it was her second day on the job on a Saturday and anything we needed she couldn’t help us with. We were an hour early for check in, and they refused to let us check in early…and when we came back in at 4 they still told us 10 more minutes for cleaning even tho we were waiting by our room the whole time and it wasn’t serviced at all that entire hour so we ended up waiting for no reason. We later tried calling the hotel to put us thru to the room my baby brother was in with his babysitter, and she couldn’t even do that. If it was anyone else, my stay would’ve been fine…but she made it so hard to stay when nothing we needed was met.
Stayed 1 night in May 2024
Response from Manager on May 14, 2024
Hello Kelly, We apologize for any inconveniences you encountered during your recent stay. We appreciate your feedback and will address your concerns with the team for improvement. Our staff is usually well trained to assist guests effectively and we regret any lapses in service you experienced. Your comments will be shared to prevent such situations in the future. Thank you for bringing this to our attention.

10/10 Excellent

LaNece

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean hotel. Sacramento has cleaned up the area in the last year and it is a great walk from old Sacramento along the river to the hotel. Great pool and an amazing Mexican restaurant next door.
Stayed 1 night in Apr 2024
Response from Manager on May 4, 2024
Hello LaNece,We're pleased to hear you enjoyed our hotel's cleanliness and convenient location in Sacramento. It's wonderful to know you had a chance to explore the area and found the walk along the river enjoyable. We're glad you were able to appreciate our pool and the nearby Mexican restaurant during your stay. Your positive feedback is greatly appreciated and we hope to welcome you back in the future.

10/10 Excellent

Molly

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was able to bring my dog, it was a nice hotel.
Stayed 1 night in Apr 2024
Response from Manager on May 2, 2024
Hello Molly,We are pleased to hear that you and your furry friend enjoyed your stay with us. We strive to provide a comfortable experience for all our guests, including those with pets. If you have any further feedback or if there is anything we can assist you with, please do not hesitate to reach out to us.

10/10 Excellent

Bruce

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 30, 2024
Hello Bruce,We are delighted to hear that you had a wonderful experience during your stay with us. We hope to welcome you back again soon for another fantastic stay at our hotel!

2/10 Terrible

Julie

Disliked: Cleanliness, property conditions & facilities
Poor management. People outside at pool unril 3Am being loud. Unable to sleep
Stayed 1 night in Apr 2024
Response from Manager on Apr 25, 2024
Hello Julie, We regret to hear about your experience. Guest satisfaction is important to us, and we will address your concerns with the necessary departments to prevent any future disruptions. We appreciate your feedback as it helps us improve our services.

10/10 Excellent

Marcle

Liked: Cleanliness, staff & service, property conditions & facilities
If your looking for affordable night in this is a great place. Just make sure to not leave any valuable things.
Stayed 1 night in Apr 2024
Response from Manager on Apr 23, 2024
Hello Marcle,Thank you for sharing your feedback with us. We appreciate your kind words regarding our affordable accommodations. If you have any concerns about the security of your valuables, please feel free to reach out to our management team directly. Your input helps us improve our services for all future guests.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 20, 2024
Hello John,We are thrilled to hear you had a fantastic experience during your stay with us! We hope to welcome you back soon for another unforgettable stay.

2/10 Terrible

Taryan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
There was no pool towels and the pool was not clean. We ended up cleaning the pool ourselves. Husband went and asked about pool towels and none were ever brought out to pool area, they were instead put into our room without us in there. Miscommunication issues. Breakfast was good though
Stayed 1 night in Apr 2024
Response from Manager on Apr 17, 2024
Hello Taryan, We appreciate you sharing your experience with us. Your feedback on the pool and towels is valuable for our staff training. We're pleased to hear that you enjoyed the breakfast during your stay with us. For any further assistance, please feel free to reach out to our management team. Thank you for staying with us.

8/10 Good

Peggy

Travelled with partner
Place was nice clean and convenient to where we were going. Parking was good but a lot of big semi’s and work trucks taking up more than one spot.
Stayed 1 night in Apr 2024
Response from Manager on Apr 13, 2024
Hello Peggy,We're pleased to hear that you found our hotel to be nice, clean, and conveniently located. We apologize for any inconvenience caused by the parking situation with larger vehicles. Your feedback will be shared with the team for future improvements.

8/10 Good

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find and nice accommodations.
Stayed 1 night in Apr 2024
Response from Manager on Apr 13, 2024
Hello Tracy,We are delighted to hear that you found our hotel easily accessible and enjoyed your stay with us. We appreciate your feedback and hope to welcome you back soon for another great experience.

10/10 Excellent

jakelin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk person was very nice. We were looking to stay just to sleep for the night.
Stayed 1 night in Apr 2024
Response from Manager on Apr 11, 2024
Hello jakelin,We appreciate your feedback regarding our front desk staff and are glad to hear they provided excellent service. Our team is committed to ensuring all guests have a comfortable stay, whether for relaxation or just a good night's sleep. If you have any further comments or suggestions, please feel free to contact our management team. Thank you for choosing us for your accommodations.

10/10 Excellent

Alicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous staff; comfortable bedding and plenty of towels and coffee. Breakfast was great with plenty of tables. Room was large with comfortable seating and nice size fridge and microwave.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 9, 2024
Hello Alicia,We are pleased to hear that you enjoyed the service provided by our staff and found your room to be spacious and well-equipped. It is great to know that you had a comfortable stay and that you appreciated the breakfast options available. We hope to welcome you back in the future for another enjoyable visit.

2/10 Terrible

Daniela

Disliked: Staff & service
I wasn’t able to check in. They said the payment wasn’t made and they wanted to charge us again so we left the place. So we can’t say we had a good experience. We had to find another hotel.
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Daniela, We are sorry to hear about the issue you encountered during check-in. Your feedback is important to us, and we encourage you to reach out to our management team directly to discuss your experience further. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello brian,We appreciate your feedback and are glad to hear that you found our hotel clean during your stay. Our housekeeping team works diligently to ensure all areas are well-maintained for our guests. Should you have any further comments or suggestions, please don't hesitate to reach out to our management. Thank you for choosing to stay with us.

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant next door
Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Hello Aaron,We're delighted you found the nearby restaurant convenient during your stay. Your feedback is greatly appreciated and we hope to welcome you back soon for another enjoyable visit.

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very close to Amtrak, clean and they are very nice they also worked with us on the zephyr delays.
Stayed 1 night in Mar 2024
Response from Manager on Mar 6, 2024
Hello Jeff,We are delighted to hear that you found our proximity to Amtrak convenient and enjoyed our clean facilities. Our team always strives to provide exceptional service, and we are glad to hear that you felt well taken care of, especially during any unforeseen delays. Your kind words are truly appreciated.

6/10 Okay

Tadd

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Mar 1, 2024
Hello Tadd, We appreciate you choosing our hotel for your stay. If you have any concerns or feedback you would like to share with us, please don't hesitate to reach out. We value your experience and hope to welcome you back in the future for an even better stay!

4/10 Poor

Jasmin

Liked: Room comfort
Stayed 1 night in Feb 2024
Response from Manager on Feb 28, 2024
Hello Jasmin, We regret to hear that we did not meet your expectations during your stay. Please feel free to contact us directly to discuss any specific concerns you may have so we can improve our services.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Room was comfortable, quiet, large and the breakfast was GREAT! Will definitely stay here again!
Stayed 1 night in Feb 2024
Response from Manager on Feb 28, 2024
Dear Guest,We are thrilled to hear that you enjoyed your stay with us, especially the comfort of your room and the breakfast. It's wonderful to know that you had a great experience, and we look forward to welcoming you back on your next visit to the area.

8/10 Good

Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Manager on Feb 28, 2024
Hello Juan,We are thrilled to hear you had a great stay with us! Should you have any suggestions or concerns, please don't hesitate to contact us directly. We look forward to welcoming you back soon!

8/10 Good

Rob D.

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello Rob D., We appreciate you choosing our hotel for your stay! If you have any feedback to share, please don't hesitate to reach out so we can ensure your next visit is even better.

10/10 Excellent

Cori, Redding

Travelled with family
Hotel staff was great. Outside needs cleaning.
Stayed 1 night in Feb 2024
Response from Manager on Feb 20, 2024
Hello Cori,We appreciate your kind words about our staff. Your feedback about the outside cleanliness is duly noted for future improvements. Thank you for bringing this to our attention.

8/10 Good

Jonathan

Stayed 1 night in Feb 2024
Response from Manager on Feb 17, 2024
Hello Jonathan,We appreciate you choosing to stay with us and we hope you had a memorable experience. We look forward to welcoming you back in the future.

6/10 Okay

Trisha

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
To many homeless walking around, staying on the hotel and eating in the dining. Taking a box of food for 8 people. The staff during dining was very kind and friendly.
Stayed 1 night in Feb 2024
Response from Manager on Feb 17, 2024
Hello Trisha, Thank you for taking the time to share your feedback with us. We appreciate your kind words about our staff. While we understand your concerns about the presence of homeless individuals, please note that we strive to provide a safe and comfortable environment for all our guests. Should you have any further questions or concerns, we recommend reaching out to our management team directly.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Fine fine
I checked in after midnight and the night guy wasn’t too friendly, but everything else has been fine.
Stayed 1 night in Feb 2024
Response from Manager on Feb 15, 2024
Dear Guest,Thank you for sharing your experience with us. We appreciate your feedback and apologize for any inconvenience caused. We're glad to hear that overall your stay has been satisfactory. If you have any further concerns or need assistance, please don't hesitate to reach out to our management team directly.

8/10 Good

Reginia

My Dad really enjoyed his stay
Stayed 3 nights in Feb 2024
Response from Manager on Feb 10, 2024
Hello Reginia,Thank you for sharing your dad's positive experience with us! It's wonderful to hear that he enjoyed his stay. We strive to provide exceptional service and a comfortable atmosphere for all our guests. We look forward to welcoming him back in the future for another fantastic stay.

2/10 Terrible

Ashlie

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Pictures show a nice place. But not only is it nothing like the pictures. It also is not very safe. I stayed with my young son and we got put off to the side in the back. Which isn’t very safe for a woman and child. Not to mention I got woken up at 2 am with pounding at the door next to mine sounding like someone was trying to break into the room. It was very scary and very uncomfortable. The only thing that I liked was the breakfast which was decent for the place.
Stayed 1 night in Feb 2024
Response from Manager on Feb 7, 2024
Hello Ashlie, Thank you for sharing your feedback with us. We appreciate your comments about the breakfast and apologize for any inconvenience you may have experienced during your stay. Our top priority is the safety and comfort of our guests, and we have security measures in place to ensure this. We are sorry to hear about the disturbance you encountered and will look into it further. We strive to provide an enjoyable stay for all our guests and we appreciate your input.

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 25, 2024
Hello Pat,We're thrilled to hear that you had such a fantastic stay with us! It means a lot to us that you took the time to share your positive experience. We appreciate your support and hope to have the pleasure of welcoming you back again soon.

6/10 Okay

Brian

Business traveller
Close to freeway
Stayed 1 night in Jan 2024
Response from Manager on Jan 23, 2024
Hello Brian, Thank you for choosing our hotel for your stay. We are delighted to hear that our convenient location near the freeway met your needs. We appreciate your feedback and hope to welcome you back in the future.

8/10 Good

Casey

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Casey,Thank you for choosing our hotel for your stay! We are glad to hear that you had a positive experience. If you have any further feedback or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future!

10/10 Excellent

Colin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 25, 2023
Hello Colin,We're delighted to hear that you had a wonderful stay with us! We appreciate your kind words and it was our pleasure to accommodate you. We hope to welcome you back soon for another exceptional experience.

8/10 Good

SYLVIA, SOUTH LAKE TAHOE

Stayed 1 night in Dec 2023
Response from Manager on Dec 16, 2023
Hello SYLVIA,Thank you for choosing our hotel for your recent stay. We appreciate your positive rating and are delighted to know that you had a satisfactory experience. We strive to provide excellent service and a comfortable stay for all our guests. Should you have any additional feedback or suggestions, please reach out to us directly so that we can further improve our services. We hope to welcome you back in the future.

8/10 Good

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great hotel. Not so great area. No carpet which is a plus. Great breakfast and service. No airport shuttle
Stayed 1 night in Dec 2023
Response from Manager on Dec 16, 2023
Hello Bianca,Thank you for choosing our hotel for your recent stay. We're pleased to hear that you enjoyed our clean and modern rooms, as well as our delicious breakfast and friendly service. While we don't offer an airport shuttle, we can recommend alternative transportation options for your convenience. We appreciate your feedback and hope to welcome you back soon.

10/10 Excellent

Hamza

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from Manager on Dec 16, 2023
Hello Hamza,We appreciate your positive rating and are delighted to hear that you had a great experience during your stay. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Joseph

Stayed 1 night in Dec 2023
Response from Manager on Dec 14, 2023
Hello Joseph,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.

4/10 Poor

Jackie

Travelled with partner
Disliked: Property conditions & facilities
We checked in late on a Friday night. We discovered that the floors were visibly dirty and sticky. Saturday morning we requested the floors get a quick cleaning. Someone came and made the bed, but clearly did not attempt the floors. All of our socks were black by the end of the weekend
Stayed 3 nights in Dec 2023
Response from Manager on Dec 10, 2023
Hello Jackie,Thank you for sharing your feedback with us regarding your recent stay. We apologize for any inconvenience you may have experienced with the cleanliness of your room. We appreciate you bringing this to our attention, as we continuously strive to improve our services. We will address this matter with our housekeeping team to ensure this type of oversight does not occur in the future.

6/10 Okay

Eriko

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from Manager on Dec 11, 2023
Hello Eriko, Thank you for choosing our hotel for your stay. We apologize if there were any inconveniences during your time with us. We truly appreciate your business and would love the opportunity to hear more about your experience. Please feel free to reach out to us so we can address any concerns you may have had. We hope to welcome you back in the future for a more enjoyable stay.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Average
Stayed 1 night in Dec 2023
Response from Manager on Dec 7, 2023
Dear Guest,Thank you for taking the time to share your experience with us. We appreciate your feedback and will take it into consideration for future improvements. If there's anything else we can assist you with, please don't hesitate to reach out to our management team.

10/10 Excellent

Richard

Stayed 1 night in Nov 2023
Response from Manager on Dec 7, 2023
Hello Richard,We are thrilled to hear that you had a fantastic experience during your stay at our hotel! We genuinely appreciate your positive rating and are delighted that you enjoyed your time with us. Should you have any further comments or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back for another outstanding stay in the future.

2/10 Terrible

Sarah

Disliked: Staff & service, property conditions & facilities
“Security” should be fire. GM is a liar
Stayed 1 night in Nov 2023
Response from Manager on Dec 2, 2023
Hello Sarah, We appreciate your feedback regarding your experience. Our team takes security concerns seriously and we continuously work to ensure the safety of our guests. We apologize if there was any miscommunication and assure you that we prioritize the well-being of our guests. Please reach out to our management directly to address any further concerns you may have.

4/10 Poor

Travis

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The property was older and did not have controlled access. I had homeless people walk past my room multiple times.
Response from Manager on Nov 25, 2023
Hello Travis, We apologize for any inconvenience you may have experienced during your stay. Providing a safe and comfortable environment for our guests is our top priority. We appreciate your feedback and will take it into consideration as we continuously work to improve our security measures.

6/10 Okay

Heidi

Stayed 3 nights in Nov 2023
Response from Manager on Dec 15, 2023
Hello Heidi, We're sorry to hear that your experience at our hotel didn't meet your expectations. If there is anything specific that we can address or improve upon, please don't hesitate to get in touch with us directly. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

6/10 Okay

Harold

Stayed 1 night in Nov 2023
Response from Manager on Dec 9, 2023
Hello Harold, Thank you for staying with us. We appreciate your time and value your experience. If you have any additional feedback or concerns, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Gregory

Travelled with partner
Liked: Cleanliness, staff & service
We were on a road trip headed North & this property was at a perfect location right off I-5. We were given a room towards the back side of the property. As i walked towards an isolated back side of the property to our room, it was a dark, isolated back side of the buildings, a couple of homeless folks were hanging out right by the door of the rooms. I immediately went back to the front desk & Selena- a beautiful, personable, professional young lady immediately moved us to a nice room at the front area, & we parked our car right out front. A nice gesture that turned our stay to a more comfortable one.
Stayed 1 night in Nov 2023
Response from Manager on Nov 14, 2023
Hello Gregory,Thank you for taking the time to share your experience with us. We're glad to hear that Selena was able to quickly assist you and provide a more comfortable room in a better location. Our team aims to ensure the safety and satisfaction of all our guests. We hope that the rest of your stay was enjoyable and we look forward to welcoming you back in the future.

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was nice.
Stayed 1 night in Nov 2023
Response from Manager on Nov 14, 2023
Hello Veronica,Thank you for choosing our hotel for your recent stay. We are glad to hear that you found our hotel nice. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

8/10 Good

Mario

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 9, 2023
Hello Mario,Thank you for sharing your feedback with us. We appreciate you taking the time to review your recent stay, and we apologize if your experience did not meet your expectations. We encourage you to reach out to our management team directly to discuss your concerns. We value your input and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Neftali

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Is really good stay
Stayed 1 night in Nov 2023
Response from Manager on Nov 8, 2023
Hello Neftali,Thank you for choosing to stay with us and for sharing your positive experience! We're delighted to hear that you had a great stay at our hotel. Should you plan another trip in the future, we would love to welcome you back. We appreciate your feedback and hope to exceed your expectations again.