Suite, 1 King Bed, Non Smoking

Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
228 Jibboom Street, Sacramento, CA

Reviews

7.0

Good

Rating 10 - Excellent. 255 out of 1003 reviews" "
Rating 8 - Good. 296 out of 1003 reviews" "
Rating 6 - Okay. 205 out of 1003 reviews" "
Rating 4 - Poor. 117 out of 1003 reviews" "
Rating 2 - Terrible. 130 out of 1003 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Kelly

Disliked: Property conditions & facilities
The room was dirty food all over remote ! Dust everywhere bed linen was dirty and food and other stuff all over walls nothing wiped down
Stayed 1 night in May 2024
Response from Quality Inn & Suites Sacramento, Ca. on May 22, 2024
We are committed to providing each and every customer with a positive experience. However, it does seem that we failed to meet your expectations. We apologize for the issues during your stay, and we hope you will consider staying with us in the future for a much better outcome.

2/10 Terrible

Katherine

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
While staying here there was a lot of loud construction going on early to the afternoon. My husband was here with my newborn while I was at a work conference. The loud construction made it hard for my newborn to sleep and so my husband decided to get him ready to take him out to a quieter place out and about when he got a call from the front desk. The women from the front desk said that someone complained of a baby crying. When my husband said he was about to leave. She asked, “well, what are you going to do about the baby crying.” My husband, of course, hung up on her. Why would you even call to complain about a baby crying when you could barely think with the loud construction work! Ridiculous! To make matters worse, the place had stuff still on the fridge when we arrived, sticky stuff all over the floors and trash (papers/ beer bottle caps) on and about the night stands. The breakfast had little to offer and the orange I decided to take to my conference for breakfast was half rotted inside. I would never recommend this place even for a cheap stay.
Stayed 2 nights in Apr 2024
Response from Quality Inn & Suites Sacramento, Ca. on May 22, 2024
We’re so sorry to hear that your experience did not meet our standards. We value our gests feedback and work hard to ensure that similar issues do not occur in the future. Again, we apologize for your experience and hope to welcome you back in the future.

8/10 Good

Carroll

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The room itself was spacious, clean, and comfortable. The outside area looked rundown and littered. The corridors on the ground floor looked awful, but to be fair the motel seems to be prepping for a major paint job, which will most likely improve the eye appeal overall. The front desk clerk was not exactly rude, but he made no effort to be welcoming or cordial. The "breakfast" was a joke. I don't know why they even bother to offer it. Plain brown bread or miniscule blueberry muffins plus yogurt. The coffee was okay. Not a terrible stay, but I wouldn't rush to return to stay there again.
Stayed 2 nights in May 2024
Response from Quality Inn & Suites Sacramento on May 21, 2024
Thank you for being our guest and taking the time to evaluate your stay at the Quality Inn & Suites Sacramento. We're pleased you found your accommodation clean and comfortable and we hope you will consider staying with us again in the future.

6/10 Okay

alfredo

Travelled with family
Disliked: Staff & service, amenities
Price includes breakfast, but at 8am, everything empty, people in reception just busy with phone, no will to put something
Stayed 1 night in May 2024
Response from Quality Inn & Suites Sacramento on May 20, 2024
We apologize for your experience with us and we will address your comments with our staff. It is our hope that you will give us another chance in the future to prove ourselves.

6/10 Okay

Dolores, Henderson

Travelled with partner
The room is clean and comfortable. The staffs are nice and somewhat accommodating. Overall, I have no major complaints except not much selections on their breakfast menu.
Stayed 1 night in May 2024
Response from Quality Inn & Suites Sacramento on May 16, 2024
Thank you for choosing the Quality Inn & Suites Sacramento for your hospitality needs. We appreciate your business and look forward to your next visit to us.

2/10 Terrible

Taylor

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The first staff member that checked me in never gave me a parking permit I had to ask the second shift member if I needed one and she wrote me up one and at 1am the people above my room was so loud I have two toddlers that had to sleep through the noises of course they woke me up because it scared me how loud they were.
Stayed 1 night in May 2024
Response from Quality Inn & Suites Sacramento, Ca. on May 14, 2024
Taylor, please let us know if a guest is being too loud during your stay and we will take care of the situation. We apologize for your arrival experience, and we are working with our staff to improve.

2/10 Terrible

Sidney

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If your stay is only a couple hours, you may be ok, any longer you are not going to like it. During our stay these jokers had contractors working in the room above us during night and the front desk pretended not to be aware of it.
Stayed 1 night in May 2024
Response from Quality Inn & Suites Sacramento, Ca. on May 14, 2024
We apologize for your inconvenience and for the experience you had with our staff. We are working with our staff to make necessary improvements and we hope to welcome you back for a much better outcome.

8/10 Good

jc

Liked: Staff & service, property conditions & facilities
The rooms were nice
Stayed 1 night in May 2024
Response from Quality Inn & Suites Sacramento, Ca. on May 14, 2024
Thank you for your valued business. We look forward to making your next stay with us excellent.

2/10 Terrible

sheraton

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Quality Inn & Suites Sacramento, Ca. on May 14, 2024
We apologize for not meeting your expectations. Thank you for your feedback.

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Quality Inn & Suites Sacramento on May 6, 2024
We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.  We are committed to providing great customer service and we hope to have an opportunity to leave you with a better impression.

2/10 Terrible

Sandeep

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Quality Inn & Suites Sacramento on May 4, 2024
We're sorry you were unhappy. We appreciate all feedback here at the Quality Inn & Suites Sacramento. Please let us know about your future experiences.

8/10 Good

Daniel

Liked: Amenities
Disliked: Property conditions & facilities
Hotel was fine homeless camps street heading in and beheind property. It's sad ,i wish there was a better solution
Stayed 1 night in Apr 2024
Response from Quality Inn & Suites Sacramento on Apr 29, 2024
Thank you for being our guest, Daniel. It is sad, however, you are safe at our hotel. We appreciate your feedback and look forward to welcoming you back again.

8/10 Good

Preston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price waa right and the staff was great the area is sketchy.
Stayed 1 night in Apr 2024
Response from Quality Inn & Suites Sacramento on Apr 29, 2024
Thank you. We believe that you shouldn't have to spend a small fortune to stay in a nice room. I appreciate your comments and hope to see you again soon.

6/10 Okay

Hipolito

Travelled with partner
The area too much homeless around
Stayed 1 night in Apr 2024
Response from Quality Inn & Suites Sacramento on Apr 23, 2024
Thank you for choosing the Quality Inn & Suites Sacramento. Yes, there are a lot of homeless in the area, but they keep to themselves. We hope to welcome you back again in the future.

6/10 Okay

Joseph

Travelled with pets
Disliked: Amenities, property conditions & facilities
Not expensive Not gated like other hotels in the area Many homeless in the area Had no trouble but wasnt feeling very safe. Hotel under renovation therefore a little messy Paint needs touch up Water nice and hot Able to have my dog with me for 11 $ more
Stayed 1 night in Apr 2024
Response from Quality Inn & Suites Sacramento on Apr 14, 2024
Thank you for taking the time to share your experience. We hope to welcome you back in the future.

6/10 Okay

Aaron-Sharyn

Travelled with pets
Liked: Cleanliness, staff & service
Under renovation but room waa nice and clean and modern. Front desk staff were very friendly.
Stayed 1 night in Apr 2024
Response from Quality Inn & Suites Sacramento on Apr 11, 2024
We are delighted that you chose to stay with us at the Quality Inn & Suites Sacramento. We appreciate you taking time out of your busy day to recognize our efforts. Our team strives to deliver excellent service, so learning that we have succeeded brightens our day and builds morale. Thanks again for being our guest, and we hope to see you again soon!

6/10 Okay

Neda

Stayed 1 night in Apr 2024
Response from Quality Inn & Suites Sacramento on Apr 29, 2024
Thank you for staying with us and for your recommendation. We look forward to welcoming you back again to the Quality Inn & Suites, Sacramento.

10/10 Excellent

John. Jr

Stayed 1 night in Apr 2024
Response from Quality Inn & Suites Sacramento on Apr 28, 2024
We're so glad you had a positive experience during your time spent at the Quality Inn & Suites Sacramento. Thank you for your feedback and valued business!

2/10 Terrible

STEPHANIE

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was dirty smoky
Stayed 1 night in Apr 2024
Response from Quality Inn & Suites Sacramento on Apr 5, 2024
We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.  We are committed to providing great customer service and we hope to have an opportunity to leave you with a better impression.

6/10 Okay

GOURAV

Stayed 4 nights in Mar 2024
Response from Quality Inn & Suites Sacramento on Apr 25, 2024
Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you return to us!

10/10 Excellent

Cher

Liked: Cleanliness, staff & service, property conditions & facilities
Checking is was super easy. Being right off the highway made it very easy to get to. And easy access to hwy 5 will make it easy to get to the airport as well.
Stayed 1 night in Apr 2024
Response from Quality Inn & Suites Sacramento on Apr 2, 2024
Thank you for sharing your kind words with us. It means the world to us and to our entire team at the Quality Inn & Suites Sacramento! We look forward to serving you again soon!

2/10 Terrible

Molly

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the absolute worst experience we have ever had at a hotel. We checked in on a friday night just for a 1 night convenient stay off i5 on our way back home passing through sacramento. The area was overall super seedy. There were homeless tents super close to the property and sketchy people all over the parking lot and coming in and out of the building. We didn’t get a wink of sleep all night because of the paper thin walls, people were coming in and out of the building ALL NIGHT, slamming doors down our hall, talking and yelling down the halls, and cars pulling in and idling in the parking lot bumping LOUD music that we could hear outside our window. It seems like the kind of hotel for drug dealers and hookers only because those were the only people we saw around. The inside of our rooms were dirty and looked beat up on the walls, ceilings, furniture, microwave, the toilet looked like it had cigarette burns on it. The whole hotel smelled like weed and cigarettes inside everywhere. Our door looked like it had been pryed or kicked open at some point. BE WARNED, if you are a normal person or family passing through, DO NOT STAY HERE OR ANY OF THE HOTELS/MOTELS NEAR HERE!!
Stayed 1 night in Mar 2024
Response from Quality Inn & Suites Sacramento on Mar 31, 2024
Your feedback is very important to us, and I am saddened to hear that we could not meet all of your expectations. It is our hope that you will consider staying with us in the future for a much better outcome.

8/10 Good

Manuel, Portland

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Quite pleased that it is an updated facility. Overall, it's clean quiet and safe. It is a non-smoking facility but the whole we stayed, marijuana smell lingered strongly in the hallway.
Stayed 2 nights in Mar 2024
Response from Quality Inn & Suites Sacramento on Mar 27, 2024
Your comments are important to us at the Quality Inn & Suites Sacramento as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our property. I hope that we will impress you with exemplary service during future visits.

10/10 Excellent

Raylene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay again
Stayed 2 nights in Jan 2024
Response from Quality Inn & Suites Sacramento on Mar 27, 2024
Thank you, Raylene! We look foward to your return to us.

2/10 Terrible

Aurora

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
staff were extremely rude and they lied about majority of the services they had not to mention they also lied about having their rooms cleaned to a hospital level of sanitation but the rooms were disgusting
Stayed 1 night in Mar 2024
Response from Quality Inn & Suites Sacramento on Mar 22, 2024
Aurora, we very sorry you were unhappy with the outcome of our service. Thank you for being our guest.

4/10 Poor

Jeffrey

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Tv didn't work, staff didn't care to do anything about it.
Stayed 3 nights in Mar 2024
Response from Quality Inn & Suites Sacramento on Mar 13, 2024
We are very sorry to hear this and we apologize for your inconvenience. We will share your comments with the General Manager to address and we hope you will consider staying with us again in the future for a much better experience.

6/10 Okay

Sofia, Sacramento

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Had no tv in my room, they moved me to a room with tv with no remote said they had no more rooms available and maintenance wouldn’t be there until morning. So I had my granddaughter with no tv for our entertainment and was told couldn’t refund any of my money for the inconvenience.
Stayed 1 night in Mar 2024
Response from Quality Inn & Suites Sacramento on Mar 9, 2024
We're sorry you were unhappy. Thank you for being our guest.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good personal. Place was really clean except for some dust under the bed.
Stayed 1 night in Mar 2024
Response from Quality Inn & Suites Sacramento on Mar 9, 2024
We're so glad you enjoyed your stay at the Quality Inn & Suites Sacramento. We look forward to your return to us, Robert!

2/10 Terrible

ADAM

Disliked: Cleanliness, staff & service, property conditions & facilities
The housekeeping talking to her friend who crossed the hallway and her voice was so loud that made me wake up. Also, she was so happy with her radio talking to the other team and laughing. They didn't change my bedsheets and the reason was my laptop on the bed. It was bad experience
Stayed 2 nights in Mar 2024
Response from Quality Inn & Suites Sacramento on Mar 7, 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is our hope that you will give us another opportunity to serve you better in the future.

8/10 Good

Rahel

We had a good time at the hotel
Stayed 3 nights in Feb 2024
Response from Quality Inn & Suites Sacramento on Feb 27, 2024
Thank you for staying with us recently! We appreciate your feedback.

8/10 Good

Cheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Give my deposit back
It was a good stay, nice and quiet, clean room. But just one thing i didn't get my deposit back instead it charged on my credit card.
Stayed 1 night in Feb 2024
Response from Quality Inn & Suites Sacramento on Feb 8, 2024
Thank you for your feedback, Cheng. Please call the hotel and ask to speak with the General Manager in regard to your deposit. We look forward to welcoming you back in the future.

4/10 Poor

Joel

Disliked: Cleanliness, property conditions & facilities, room comfort
Very thin walls, noisy. Could not sleep at all.
The condition of the hotel and the rooms were poor. The lobby was nice but that is it. The bed was very old with a big dip in the middle. It was noisy all night long, non stop. I could hear people going to their bathrooms all around me. It feels like a lot o people live in the hotel rather than just passing through. I was tired from driving 10 hours and all I wanted was a good night sleep. I did not get it.
Stayed 1 night in Jan 2024
Response from Quality Inn & Suites Sacramento on Feb 6, 2024
Thank you for taking the time to share your experience with us. We're sorry to hear that you did not sleep well. If you are not happy with your accommodations, please let us know. This will give us an opportunity to offer you another room or resolve any issues that might arise during your stay.

6/10 Okay

Maria

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Quality Inn & Suites Sacramento on Feb 6, 2024
We apologize for not meeting your standards during your time spent with us. Thank you for being our guest.

10/10 Excellent

Janice

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just stayed one night, but it was easy to find, quiet, and had free parking.
Stayed 1 night in Jan 2024
Response from Quality Inn & Suites Sacramento on Feb 1, 2024
Thank you so much for taking the time to share the highlights of your stay with us and the travel community. We can't be more delighted to know how much you enjoyed your accommodation and our free parking was convenient for your needs. Thank you once again for allowing us to be of service, and we look forward to your next visit.

10/10 Excellent

reginald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Quality Inn & Suites Sacramento on Jan 30, 2024
This review made our day! Thank you for your recommendation and we look forward to welcoming you back again next time you are in our area.

8/10 Good

Manieta

Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Quality Inn & Suites Sacramento on Jan 27, 2024
Thank you for choosing to spend your time with us! We are so happy you had a wonderful experience and thank you for taking the time to let us know. We appreciate you and your business. We look forward to serving you again!

6/10 Okay

Timothy

Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from Quality Inn & Suites Sacramento on Jan 24, 2024
Thank you once again for allowing us to be of service, and we look forward to your next visit.

8/10 Good

Minh Quang

Stayed 1 night in Jan 2024
Response from Quality Inn & Suites Sacramento on Jan 22, 2024
Your recommendation is appreciated, and we look forward to welcoming you again.

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service
Good: The room was clean and comfortable. The person who checked us in was friendly and helpful. Location from I-5 was great, just off the freeway and right by gas and food making it perfect for what we needed, a place to break up our long drive. The price was right. Could be better: The hallways and stairways were shabby. The person at the desk during breakfast wasn't very responsive. There seemed to be some sketchy characters around the neighborhood.
Response from Quality Inn & Suites Sacramento on Jan 22, 2024
Thank you for evaluating your stay at the Quality Inn & Suites. Nothing is more important than your satisfaction, so we're delighted to know how happy you were with the great service provided by our team. We appreciate your business and hope to welcome you back soon for another enjoyable experience.

10/10 Excellent

Alejandro

Stayed 1 night in Jan 2024
Response from Quality Inn & Suites Sacramento on Feb 12, 2024
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.

10/10 Excellent

Cori, Redding

Travelled with family
Staff was great, hotel was clean but not such a great area
Stayed 1 night in Jan 2024
Response from Quality Inn & Suites Sacramento on Jan 21, 2024
Thank you for reviewing your stay at the . It is a pleasure to know you had an enjoyable experience with us. We enjoyed having you as our guest and look forward to welcoming you on your next visit to our area.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Quality Inn & Suites Sacramento on Jan 22, 2024
Thank you for your stay and for taking the time to leave us feedback. We all look forward to your next visit to us!

10/10 Excellent

Sam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Quality Inn & Suites Sacramento on Jan 18, 2024
We hugely appreciate your positive feedback. We have been working so hard to give our best. Thank you for noticing and we look forward to your return.

10/10 Excellent

Sam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Plsce
Stayed 1 night in Jan 2024
Response from Quality Inn & Suites Sacramento on Jan 16, 2024
Thank you so much for taking the time to leave us this amazing review. We are so grateful for your business. Thanks for sharing your review with us and the community.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Quality Inn & Suites Sacramento on Jan 26, 2024
Carlos, we appreciate you sharing your review with other travelers, and we are delighted you were satisfied with our service and accommodations! Thank you for choosing our hotel, and we look forward to your next visit with us.

4/10 Poor

Novelette

Disliked: Cleanliness
Second time visiting and both experiences and locations was not pleasing. First occasion my room didn't have a microwave even though i was told its included in my selection. Clerk in Oregon was extremely unprofessional. In Sacramento, my room had a fowl smell to qhich u couldn't even get an air freshner. On the second day the electricity wentvin that room for over half an hour. I was given a different room however, i had to be dragging my luggages back and forth. I told the clerk my back was really hurting and i was just released from the hospital, she kept offering to change my room because of the awful smoke that was in it. I refuse and decided to use my body spray to hold down the smell. It didn't help as i kept sneezing. Both rooms given was beside the ice machine so one can just imagine the noise all the time. If you're allergic to smoking, DO NOT GO THERE, separate and apart, the rooms smell funky and moldy
Stayed 2 nights in Jan 2024
Response from Quality Inn & Suites Sacramento on Jan 11, 2024
Thank you for your feedback. I am sorry we did not provide you with a satisfactory stay. I have noted your comments and will be taking appropriate action to prevent these issues for our future guest.Thank you for taking the time to convey these issues to me.

4/10 Poor

Avery

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Found about 10 black hairs in the bathroom/shower/on the towels and in the bed sheets.
Stayed 1 night in Jan 2024
Response from Quality Inn & Suites Sacramento on Jan 10, 2024
Your feedback concerns us and we have sent your comments to the housekeeping leadership team for their immediate attention. We hope you will accept our apology and give us another opportunity to leave you with a much better impression.

10/10 Excellent

LaRasha

Stayed 1 night in Jan 2024
Response from Quality Inn & Suites Sacramento on Jan 30, 2024
It was a pleasure serving you, LaRasha and we look forward to your next visit to the Quality Inn & Suites Sacramento.

2/10 Terrible

Edgar

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Avoid this area if possible. Staff is very rude.
Stayed 1 night in Jan 2024
Response from Quality Inn & Suites Sacramento on Jan 8, 2024
We're sorry you were so unhappy. Thank you for your review.

6/10 Okay

Luisa

Travelled with family
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Quality Inn & Suites Sacramento on Jan 8, 2024
We appreciate your recommendation. Thank you for being our guest, Luisa.