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Reviews of Best Western Plus Victor Inn & Suites

2.5 out of 5
Best Western Plus Victor Inn & Suites
7449 State Route 96, Victor, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 618 out of 1003 reviews" "
Rating 8 - Good. 247 out of 1003 reviews" "
Rating 6 - Okay. 70 out of 1003 reviews" "
Rating 4 - Poor. 43 out of 1003 reviews" "
Rating 2 - Terrible. 25 out of 1003 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jovica

Stayed 1 night in Mar 2024

10/10 Excellent

Brittany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly check in staff, clean & breakfast was good. Pool was nice.
Stayed 1 night in May 2024

10/10 Excellent

Ellen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet
Stayed 1 night in May 2024

8/10 Good

Trevor

Stayed 1 night in Apr 2024

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and in convenient location
Stayed 1 night in May 2024

2/10 Terrible

Damla

Disliked: Cleanliness, amenities, property conditions & facilities
First room I was given had a strong cigarette smell. I asked for a second room, when I got the second room, it felt like it was never aired out, air conditioning didn’t work. Bathroom had an old roll of used toilet paper. It was not a pleasant experience overall. I regret not looking into some of the other nearby places I had previously better experience.
Stayed 1 night in May 2024
Response from Thomas Coyne on May 4, 2024
I apologize for the disappointing experience you had during your stay. We have addressed the issues with cleanliness and maintenance to ensure they are not repeated. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back for an improved stay in the future.

10/10 Excellent

Beth

Travelled with family
Liked: Staff & service, property conditions & facilities
Good rates, good front desk service.
Stayed 1 night in Apr 2024

6/10 Okay

William, Milford

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Property needs a refresh. Soaps empty. Rom design had issues like light over hot tub without dimmer.
Stayed 3 nights in Apr 2024
Response from Thomas Coyne on Apr 30, 2024
Thank you for your feedback about our property. We apologize for the issues you encountered with amenities and room design. Your comments will be taken into consideration as we work towards improvements. We appreciate your insights and hope to provide a more satisfying experience in the future.

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities
The staff was so very nice and helpful The iron ruined my husband’s dress shirt. Appeared as someone must have dropped it as it leaked water terribly. The bottom had melted something on it that transered on shirt and can’t be worn again
Stayed 1 night in Apr 2024
Response from Thomas Coyne on Apr 30, 2024
Thank you for your feedback about your recent stay. We apologize for the inconvenience caused by the issue with the iron and the damage to your husband's shirt. We will address this matter promptly to prevent similar occurrences in the future. Your satisfaction is important to us, and we appreciate your understanding.

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place,nice person at the front desk
Stayed 1 night in Apr 2024
Response from Thomas Coyne on Apr 30, 2024
We are thrilled that our staff met you expectations. We look forward to seeing you again in the future!

10/10 Excellent

Cindy, Hilliard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The GM was working, seemed like he was running the whole hotel independently and was incredible! We listened to him interact with many people at check in while we played cards at a table in the breakfast area, he went above and beyond for many of them.
Stayed 1 night in Apr 2024
Response from Thomas Coyne on Apr 30, 2024
Thank you for the compliments, all our staff try and help guests in anyway we can. We enjoyed having you stay with us and we look forward to seeing you again soon!

4/10 Poor

Kevin

Travelled with partner
Check in was a good experience. Our king suite appeared clean apart from a sightly, brown stain on the shower curtain. The smell of marijuana began to sift into our room after a short time. This is supposed to be a smoke free hotel. If you are sensitive to smoke, look elsewhere. The smell of marijuana worsened in the evening. We were awoken during the night ( all night) by loud music and intimate sounds. These continued for hours and prevented sleep. For the price paid, we would expect a quieter experience. We brought our experience up to Adam at the front desk in the morning. He barely apologized and didn’t seem at all surprised. Told us that we should have come down in the night. Unacceptable. Said that marijuana is a problem. Also didn’t seem concerned overall with our experience. I explained that I would be making a review and that we aren’t satisfied. And this didn’t seem worrisome in the least. I wouldn’t recommend this hotel as a result of the lack of response in any capacity.
Stayed 1 night in Apr 2024
Response from Thomas Coyne on Apr 30, 2024
I apologize for the inconvenience and disappointment you experienced during your stay. Providing a quiet and smoke-free environment is our priority, and I am sorry that we fell short of your expectations. Your feedback regarding the issues with noise and smoke will be addressed with our team to ensure improvements are made. We appreciate your candid comments and hope to have the opportunity to regain your trust during a future visit.

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good, staff were great, will consider Rewards program, Not happy I received incidental charges on my credit card even though I used nothing in my 1 night stay, that was only blemish on otherwise excellent stay
Stayed 1 night in Apr 2024
Response from Thomas Coyne on Apr 28, 2024
Thank you for sharing your experience with us. We are delighted to hear that you enjoyed our breakfast and encountered excellent service from our staff. I apologize for any inconvenience caused by the incidental charges. We appreciate your feedback and hope to welcome you back for another enjoyable stay.Warm regards,

10/10 Excellent

Llisel

Liked: Cleanliness, staff & service
I loved the breakfast, the guy on front desk verry nice n sweet both of the guys. The only thing the last room i was in had alot of dust no were to hang anything the bathroom had a little mold on it and i woke up with a bite on my right hand.
Stayed 1 night in Apr 2024
Response from Thomas Coyne on Apr 30, 2024
Thank you for your feedback about your recent stay with us. We apologize for the issues you encountered with cleanliness and comfort in your room. Your comments will be addressed with our housekeeping team to ensure improvements are made. We appreciate your understanding and hope to provide a more enjoyable experience on your next visit.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Thomas Coyne on Apr 28, 2024
Thank you! We hope to see you again in the future!

10/10 Excellent

Kerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, close to a lot of great dining options and shopping.
Stayed 2 nights in Apr 2024
Response from Thomas Coyne on Apr 30, 2024
We are thrilled that you enjoyed our stay! Our properties location is great for shopping. We hope to see you again soon!

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Thomas Coyne on Apr 28, 2024
Thank you. We look forward to seeing you again in the future!

10/10 Excellent

Bethann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place and super clean! Breakfast options were amazing. I loved the available coffee in the common area with fresh coffee in every cup! The room was very nice, not the greatest mattress, but everything else outweighed that. I would recommend this property and would definitely stay again!
Stayed 1 night in Apr 2024
Response from Thomas Coyne on Apr 28, 2024
Thank you for your kind words and recommendation. We're delighted to hear that you enjoyed our clean facilities, amazing breakfast options, and complimentary coffee. We appreciate your feedback about the mattress and look forward to welcoming you back for another enjoyable stay.

8/10 Good

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Thomas Coyne on Apr 28, 2024
Thank you! We look forward to seeing you again in the future!

10/10 Excellent

Yeva

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Thomas Coyne on Apr 15, 2024
Thank you for leaving a review! We are thrilled you enjoyed your stay and we look forward to welcoming you back in the future!

10/10 Excellent

Lois

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and quiet and conveniently located for exploring Rochester and environs. Victor is a cute small town with some interesting restaurants and ice cream shops. My favorite aspect of the hotel is that their breakfast coffee machine had several decaf options - latte, mocha, cappacino - which were actually flavorful!!
Stayed 2 nights in Apr 2024
Response from Thomas Coyne on Apr 15, 2024
Thank you for your positive feedback! We're delighted that you enjoyed our clean, quiet hotel and the convenient location for exploring Rochester and nearby areas. It's wonderful to hear that you appreciated our flavorful decaf coffee options at breakfast. We look forward to welcoming you back on your next visit to Victor!

8/10 Good

Lawrence

Stayed 1 night in Apr 2024

10/10 Excellent

Paul

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpfull.
Stayed 1 night in Apr 2024
Response from Thomas Coyne on Apr 15, 2024
Thank you for your kind words about our friendly and helpful staff. We strive to provide exceptional service and look forward to welcoming you back again soon.

8/10 Good

Stephen

Travelled with partner
Clean, neat room; good $ value. Heating & cooling need to be adjusted in our room 202
Stayed 3 nights in Apr 2024
Response from Thomas Coyne on Apr 15, 2024
Thank you for your review. We appreciate your feedback regarding the room's heating and cooling system and will address this promptly.

8/10 Good

Herbert, Jersey City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast staff was awesome. He gave us ice cream for our waffles.
Stayed 1 night in Apr 2024
Response from Thomas Coyne on Apr 10, 2024
We are thrilled you enjoyed your stay and our breakfast! We hope to see you again in the future!

6/10 Okay

Jonathan

Travelled with partner
The amenity of EV charging was not possible as staff did not have suitable training and the Blink equipment was not fully functional. This was a major reason for choosing this site, and it failed.
Stayed 2 nights in Apr 2024
Response from Thomas Coyne on Apr 9, 2024
We sincerely apologize for the inconvenience you experienced with our EV charging amenities. Rest assured, we are taking immediate steps to provide proper training to our staff and ensure that our Blink equipment is fully functional to better serve our guests in the future. We are exploring other types of EV charging as well. Your feedback is invaluable, and we appreciate your patience and understanding.

10/10 Excellent

George

Stayed 2 nights in Apr 2024
Response from Thomas Coyne on Apr 30, 2024
Thank you we hope to see you again soon!

6/10 Okay

Penny

Liked: Cleanliness, staff & service, property conditions & facilities
This was a fairly new property. The room was very clean & the bed was very comfortable. No bad smells or odors. The reception was very professional & friendly. My only complaint would be that you could hear EVERYTHING from the hallways, upstairs, next room, TV’s, toilets flushing, housekeeping in the morning, etc. Other than that it was great for our needs.
Stayed 1 night in Apr 2024
Response from Thomas Coyne on Apr 9, 2024
Thank you for choosing to stay with us at our property. We're delighted that you found our rooms exceptionally clean and comfortable, and we appreciate your positive feedback about our professional and friendly reception team. We apologize for any disturbance caused by noise from neighboring areas and will explore ways to further enhance our soundproofing to ensure a more peaceful stay for our guests. We hope to welcome you back for another great experience in the future.

10/10 Excellent

Katherine, cortland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very accommodating 👍
Stayed 1 night in Apr 2024
Response from Thomas Coyne on Apr 9, 2024
Thank you for recognizing our staff's dedication to providing excellent service. We're glad you had a pleasant experience, and we look forward to welcoming you back on your next visit!

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Thomas Coyne on Apr 9, 2024
Thank you for taking the time to leave a review! We are thrilled you enjoyed your stay. We look forward to seeing you again!

10/10 Excellent

Peter, Lindsay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
enjoyable stay good breakfast
Stayed 1 night in Mar 2024
Response from Thomas Coyne on Apr 4, 2024
Thank you for taking the time to leave a review. We love our breakfast as well. We look forward to seeing you again in the future!

10/10 Excellent

Shane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly folks and neat room, free breakfast and coffee provided
Stayed 1 night in Mar 2024
Response from Thomas Coyne on Apr 3, 2024
Thank you for taking the time to leave a review as your feedback is invaluable to our property, We are thrilled that you enjoyed your stay! Our breakfast is one of our strongest assets! We look forward to seeing you again in the future!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
we enjoyed our stay. breakfast
Stayed 1 night in Mar 2024
Response from Thomas Coyne on Apr 3, 2024
Thank you for taking the time to leave feedback on your stay as it is invaluable to our property to meet our guests expectations. We are thrilled you enjoyed your stay and look forward to seeing you in the future!

10/10 Excellent

Gill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Thomas Coyne on Mar 24, 2024
Thank you for taking the time to leave a review! We look forward to seeing you in the future!

8/10 Good

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and staff were friendly.
Stayed 1 night in Feb 2024
Response from Thomas Coyne on Mar 22, 2024
Thank you for staying with us. We look forward to seeing you in the future!

8/10 Good

Harman Singh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Thomas Coyne on Mar 22, 2024
We appreciate you taking the time to leave a review. We look forward to seeing you in the future!

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was in a safe area, clean, staff were friendly and helpful!
Stayed 1 night in Mar 2024
Response from Thomas Coyne on Mar 19, 2024
Thank you for taking the time to leave a review! We hope to see you again soon!!

10/10 Excellent

Michael

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Really nice hotel and great staff. Thanks especially to Joe.
Stayed 3 nights in Mar 2024
Response from Thomas Coyne on Mar 19, 2024
Joe is irreplaceable! We are thrilled you enjoyed your stay and we hope to see you soon!

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Friendly and always ready to help.
Stayed 1 night in Mar 2024
Response from Thomas Coyne on Mar 19, 2024
Our staff is the most valuable part of our property! We hope to see you again soon!

8/10 Good

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the jetted tub in my room!!!!
Stayed 1 night in Mar 2024
Response from Thomas Coyne on Mar 19, 2024
We enjoyed having you stay with us in the spa room! We hope to see you again soon!

6/10 Okay

Austin, Scarborough

Stayed 1 night in Mar 2024
Response from Thomas Coyne on Apr 3, 2024
Thank you for taking the time to complete the survey as your feedback is invaluable to our property. We hope you are willing to stay with us again so we can meet your expectations.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay
Stayed 3 nights in Mar 2024
Response from Thomas Coyne on Mar 11, 2024
We are thrilled you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Emma

Stayed 1 night in Mar 2024
Response from Thomas Coyne on Apr 3, 2024
Thank you for taking the time to leave a review as your feedback is invaluable to our property. We are thrilled that you enjoyed your stay and look forward to seeing you in the future!

8/10 Good

Becky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jacuzzi room!
Stayed 1 night in Feb 2024
Response from Thomas Coyne on Mar 11, 2024
We are thrilled you enjoyed our spa room! We hope to see you again soon!

10/10 Excellent

carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Thomas Coyne on Mar 11, 2024
Thank you! We hope to see you again soon!!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Thomas Coyne on Mar 11, 2024
Thank you! We hope to see you again soon!

10/10 Excellent

Ruth, Pickering

Travelled with family
It is a reasonable clean and good location for the value. I liked it and would come back.
Stayed 2 nights in Feb 2024
Response from Thomas Coyne on Feb 27, 2024
Thank you we appreciate your feedback! We hope to see you again soon.

4/10 Poor

Marica

Stayed 4 nights in Feb 2024
Response from Thomas Coyne on Mar 22, 2024
I apologize that you did not enjoy your stay at our property. We would be pleased to make it up to you if you are willing to give us a second chance. Best regards, Thomas Coyne General Manager

10/10 Excellent

Scott

Stayed 3 nights in Jan 2024
Response from Thomas Coyne on Mar 22, 2024
Thank you for taking the time to complete the survey! We look forward to seeing you in the future!

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Thomas Coyne on Feb 27, 2024
Thank you! We hope to see you again soon!